Trusted Agent profile · Hounslow
★★★★★
1,376 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,376 reviews on two platforms, including 225 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleIsobelle and Marzaan provided exceptional support throughout my move‑in process. They were consistently responsive, professional, and made every step straightforward and stress‑free. Their commitment to clear communication and helpful guidance ensured a seamless transition into my new home. I would confidently recommend their service to anyone.
5/5
GoogleAndrew Healy was really sweet and helpful. Tried all his best to find a suitable place for me. Very kind and great person to talk to.
5/5
TrustpilotRiccardo and Param, the best estate agents in town.
Riccardo and Param was such a pleasure to work with. They secured our dream house in the Brentford Project and we couldn’t recommend them enough. A really seamless and easy process thanks to their assistance.
Hi Sophie,Riccardo and Param are thrilled to have helped you secure your dream house! We’re so glad they provided a seamless experience. Thank you for your recommendation and we wish you the best in your new home.
5/5
GoogleApproached Johns & Co following a bad experience with another agency . Johns & co were extremely helpful , they virtually found the most perfect flat and turned it around within 2 weeks . They have a real can do attitude and made the whole process as straightforward as possible . Thanks Mehdi for your professionalism ,Great communication and understanding the brief . We will recommend you to everyone . Also Savannah who was a superstar. Dr R is hugely appreciative of all your help . You definitely restored our faith .
5/5
TrustpilotBethel Gamma is an absolute darling
Bethel Gamma is an absolute darling. She handles her work with finesse and I am glad my case has been assigned to her. Keep up the good work and I look forward to mutual collaboration for many years to come.
Thank you for taking the time to leave this kind review. Bethel will be thrilled you have been consistently impressed with his case handling. We look forward to our continued partnership, and the opportunity to assist you.
5/5
TrustpilotChange of Tenants at Good Luck Hope…
I own an apartment in Good Luck Hope development, and Johns & Co rents and manages it.Bethel Gamma is the Lettings Manager for my apartment, and recently managed succesfully a change of Tenants.Bethel has always been kind and efficient, and solved promptly small issues that arose with the Tenants.
Hi Franco,Thank you for entrusting your apartment to Johns&Co, and for your positive feedback regarding Bethel's management. We're glad to hear he successfully handled the change of tenants and promptly resolved any issues. If you need anything in the future please reach out.
5/5
TrustpilotJohns and Co property manager - Param Virdee
Johns and Co property manager, Param Virdee, had managed to follow up tirelessly for me to assist to chase back the previous tenant for outstanding owe and it is due to his relentless effort, i manage to recover those amount. I am truly happy for what he has done. Thanks Param.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotChange or Tenant GoodLuch Hope…
I own an apartment within GoodLuch Hope complex which i use to rent through Johns & Co Agency, and once again Alexandra took care of a change of Tenant. As always, Alexandra was very professional, effective and kind.
Hi Franco,Thank you for your continued trust in us! We're glad Alex could assist with another successful tenancy change. Her professionalism and kindness are valued by both our team and clients, and we’re happy you had another great experience.
5/5
TrustpilotGreat rental experience!
As there is no way to use Whatsapp easily in China, Claudiu Ciupitu was kind enough to help us with Wechat, the whole process was easy and pleasant, and the final house exceeded expectations, thank you very much!
Hi Minjie,Thank you for sharing your experience! We understand the challenges of international communication, and we're glad Claudiu could assist you via WeChat. We're pleased that the whole process was easy and pleasant, and that your new home exceeded your expectations!
5/5
TrustpilotComprehensive advice and outstanding support by Priscilla Ogefere
Priscilla Ogefere consistently provides me with professional and comprehensive advice plus prompt support as my property manager. She understands our evolving needs in terms of leasing, sale and/or self-occupation. She is such a talent of Johns&Co and is simply excellent. Thank you Priscilla Ogefere 👏👏👏
Hi Eng,It's fantastic to hear about your positive experience with Priscilla! It's clear she goes above and beyond to understand your evolving needs and provide excellent service. We'll be sure to pass along your kind words to Priscilla. If you ever need further assistance, don't hesitate to reach out!
5/5
GoogleI would like to express my sincere appreciation to Faid Al-Jashamie, the manager, and Andrew Healy, the agent who handled the leasing of my apartment with great dedication. This is my second year working with John&Co Brentford, and I am still impressed by the professionalism, reliability and friendliness of everyone I have worked with. You can trust them to provide the best service and deliver excellent results. Initially, I had planned to sell my apartment this year, but the market response was slow. Throughout this period, Manager Faid remained consistently attentive, providing me with timely updates and thoughtful insights into market conditions. When I eventually decided to rent out the apartment instead, Faid responded quickly and strategically, ensuring it was leased just before the low season began. His deep understanding of the market, combined with his professional and responsible approach, made a significant difference. I would also like to express my sincere gratitude to Andrew. He worked tirelessly to market my apartment and went above and beyond in his efforts. Andrew proved himself to be hardworking, brave, kind and highly responsible. At a challenging moment, he stepped up and helped me resolve a major issue, I truly believe that, without his dedication, leasing my apartment smoothly would not have been possible. I am extremely grateful to him. Thank you once again to Faid, Andrew and the entire team at John Company. I would highly recommend them to anyone looking for a reliable, friendly and effective real estate service.
5/5
TrustpilotAbida Tasnim has been very helpful so…
Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.
Hi Denis,Thank you so much for your wonderful feedback! We’re delighted to hear that Abida has provided valuable insight and supported you through the process. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out.
5/5
TrustpilotGreat experience with property manager
Our property manager, Bryony Bowyer, was extremely helpful in supporting us to navigate our tenancy with Johns and Co. Bryony is friendly, personable, was very clear with her communications and always responded quickly which has been greatly appreciated. We would highly recommend her service.
Thank you for taking the time to this feedback. It's great to hear Bryony successfully helped you navigate your tenancy, and was personable and transparent in her approach. We will be sure to pass your kind words along to her.
5/5
GoogleAndrew Healy was extremely helpful in my search for a new place. Very friendly and professional, he answered all my questions promptly, and throughout the whole process, from viewing to renting, he was always available to help. Highly recommended!
5/5
TrustpilotJackie Amponsah is the best property manager!
My property manager at Johns&Co, Jackie Amponsah, has been exceptional! She has made my experience as a tenant stress-free and seamless. Jackie is incredibly attentive and accessible, handling any issues promptly and efficiently. Thank you for everything, Jackie!
Thank you for your wonderful review! We’re delighted to hear that Jackie Amponsah has provided exceptional service and made your experience as a tenant stress-free. Jackie is dedicated to ensuring her clients are well taken care of, and we’re happy she’s had such a positive impact. We’ll be sure to pass along your thanks to her!
5/5
TrustpilotMy experience with Johns & Co
My experience with Johns & Co started around three months ago. Although Chase Evans introduced me to the property when I was purchasing my apartment at Pan Peninsula, I decided to contact Ebru Chow after receiving very positive references about her from Turkey.
5/5
GoogleHighly Recommend! I recently moved from the U.S and was unfamiliar to the UK letting process. I was looking for a new property with JOHNS&CO and my experience with them has been flawless! Everyone at this office was very friendly and helpful, but in particular Sania, my main point of contact, has been perfection! Super responsive, knowledgeable, friendly and extremely helpful - she found me exactly what I was looking for in no time and dealt with all my requests in a very responsive and professional way. Thank you so much Sania!
5/5
TrustpilotWe had a really great experience with…
We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.
5/5
TrustpilotTitania is very responsive as the…
Titania is very responsive as the letting manager for my apartment, and very helpful in dealing with all the issues related to my tenancy. Would highly recommend her for the future
1/5
TrustpilotEllie-Mai Hannan is a true disappointment
I have a really disappointing experience working with Ellie Mai and I think she is bringing damage to the reputation of your company because I don't believe this is the level of quality Johns and Co is providingI informed her my decision to end tenancy on Nov 11 saying I’m moving out Dec 15. I was asking for 1) let me know how much is letting fee 2) inform landlord asap 3) start finding new tenant. However after one month I still don’t see any progress. I tried calling, emailing, scheduling meetings. My calls are rejected, my meetings requests are declined and answers to my emails are delayed with no clear answer to my questions When I finally managed to call, I need to read my email to her on the phone because she didn’t care to open them and didn’t even know I emailed Today after finally agreeing on letting fee, she asked me to make payment so can proceed with the contract. I did so. And then I got an email after money is transferred saying hold off, I need landlord approval. informing landlord I’m moving is the very first thing I asked her to do in my email one month ago on Nov 11. Yet it was not done All the time I’m actively trying to find a solution to minimize impact on everyone for this early ending tenancy agreement I can’t do it all by myself. Especially I don’t have any trust in Ellie or your company after this. She is blaming the delay to her manager saying it is because her manager is away so he can't calculate the letting fee.immediately after following her instructions to transfer the money on letting fee I was asked to withdraw that. My money and time is not a game to her.I am hoping at least one should work with respect, diligence and integrity at the very minimum and is willing to take up responsibility. I also found out when she’s rejected my call and ignoring my emails today, she does have time to check and make comments on linkedin. Guess that’s more important than real work
Hi Miaoge,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotLiah found the apartment of my dreams
I had my appointment with Liah to look for an apartment and before starting I told her what I was looking for. The first apartment she chose to show me was everything I dreamed of. Liah is very attentive and managed to get the owner to choose my offer despite having other very good offers as well. She is charming and very hard-working.
5/5
TrustpilotElliott was exceptional
Elliott was exceptional. My transaction got complicated and the only reason we were able to manage it was due to Elliott’s perseverance, speed, customer service management and work ethic. Fantastic and highly recommend.
Hi Belina,Thank you for your feedback about Elliott. We’re glad his perseverance and customer focus made a complex transaction manageable. Your recommendation is deeply appreciated!
5/5
TrustpilotMy Pleasant Eexperience
I recently had an exceptional experience working with Vanessa at John & Co. Her dedication, expertise, reliability, and friendly demeanour made the entire process enjoyable. I highly recommend Vanessa and the team at John & Co for their commitment to excellence. Thank you!
Hi Ella,Thank you for this glowing review. This is a fantastic testament to Vanessa's professionalism. We are pleased you had such a great experience, don't hesitate to reach out if you need any assistance in the future.
5/5
TrustpilotExperience with Johns&Co
Saffron was amazing at letting the property to us. We had such a smooth run with this! Bryony has been on the ball with any maintenance queries that we have had. An amazing service!
HI Livvi,Thank you so much! Saffron and Bryony will be thrilled to hear your feedback. We’re glad that everything from the lease to maintenance has gone well, and we appreciate your recommendation.
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Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
