Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJose Pereira is such a great property…
Jose Pereira is such a great property manager. He is very warm hearted and always willing to help. He solved the problem within 1 week after taking over our property, while the previous property manager didn’t solve for months. Really appreciate it. Thanks Jose.
Consumer · 11 November 2024
Agent replied · 24 December 2024
Hi Pansy,Thank you for such a thoughtful review! We’re so pleased to hear that our team, from Edith in Hong Kong to James, Victoria, and Bradley in London, could make your rental experience smooth and efficient. It’s wonderful to know we could meet your needs with professionalism and care. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotAmber and Daniela have been great
Amber and Daniela have been great! Very seamless process and much appreciated their effort through the entire process
Waell · 1 October 2026
Agent replied · 10 October 2026
Thank you for leaving this review. We appreciate your recommendation.
★★★★★ 5/5
TrustpilotAnthony is really professional and…
Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.
Moein · 5 September 2024
Agent replied · 27 October 2024
Hi Moein,Thank you for leaving this review. Market knowledge and insightful advice are key to helping our clients make informed decisions, and it's great to know that he made a positive impact on your experience. We truly appreciate your trust in Anthony, and we’ll be sure to pass along your kind words.
★★★★★ 5/5
TrustpilotHighly professional with excellent customer service
I received an extremely supportive and professional service from the entire team at Johns and Co. Wapping branch but especially Dylan and Candice. From the very beginning Dylan was extremely professional, punctual to our initial viewing, very polite, considerate and building a strong rapport. The team consistently tried their utmost throughout the whole letting process to ensure both the landlord and I as the tenant, achieved the best outcome for both parties.
Stephen · 20 December 2024
★★★★★ 5/5
GoogleI reached out online regarding a property on their site and unfortunately it had gone but Baheer let me know straight away there was something myself and my partner would like. He took me to a viewing the same day and we put in an offer and started the paperwork that evening. He was extremely helpful the whole process which we completed in just two days!
Daniel · 10 June 2026
★★★★★ 5/5
TrustpilotI have recently switched to JOHNS&CO!
I have recently switched to JOHNS&CO for lettings and management of my property in the UK. I learned about this company through Ms. Edith Kwok, Managing Partner of JOHNS&CO. Edith was a very helpful and experienced person in the field. She offered me great assistance and advice in purchasing the new flat and subsequent setup process for rental. Soon after I handed over my property to JOHNS&CO, the letting team worked very hard to find appropriate tenants for me. Ms. Saffron Scanlon is a effective Lettings Negotiator. She knew the market trends and understood my expectations well. In a few weeks, she successfully found appropriate tenants we wanted. Meanwhile, Ms. Candice Chan, Lettings Administrators, started the paper work, credential checking, and all necessary background work quickly. She took the time to explain the letting procedure and paper work needed. I am happy that my property is managed by reliable and professional staff in JOHNS&CO.
Kenny · 16 August 2024
★★★★★ 5/5
TrustpilotGreat Service!
I recently had the pleasure of working with Johns & Co, and I have to say, they made the entire renting process smooth and stress-free. From the get-go, their team was friendly, professional, and genuinely helpful.The agents I worked with, Vanessa and Marwa, really went above and beyond to make sure I found the perfect place. They were always available to answer my questions, and they made sure I understood everything about the lease and the property.What really stood out to me was how transparent and honest they were. There were no hidden fees or surprises, just straightforward communication, which I really appreciated. The property itself was exactly as advertised, and moving in was a breeze.Overall, I’d definitely recommend Johns & Co to anyone looking for a hassle-free renting experience. They made finding a new home a lot less daunting, and I couldn’t be happier with the service I received.
Ronnie · 15 August 2024
★★★★★ 5/5
TrustpilotParam, Sonia and Faid, an agent you can trust
From start to finish I have to praise the team at Johns & Co and especially Param who helped when we had a few general building maintenance issues that needed attending to. Sonia helped to get us over the line quickly and into the property just in time to start a new job. The whole team that Faid manages at the Brentford branch are quick, diligent and friendly, I would recommend as an agent speaking from either side of the fence, as a landlord or a tenant.
Alex · 12 August 2024
★★★★★ 5/5
GoogleAndrew Healy was a fantastic help when completing the process to rent our apartment. He was available throughout the process and helped to make it a seamless experience. We highly recommend Andrew and Johns & Co
Jennifer · 16 January 2026
★★★★★ 5/5
TrustpilotIsabel and Marwa are a great asset to…
Isabel and Marwa are a great asset to this company their passion and care not only for the landlord but incoming Tenant is so professional .I have worked with Isabel and Marwa for a while now and as a multi property landlord I would call them the A team .I look forward to continue this great working relationship for many years to come. Thanks to you both for an excellent job business is all about people and having had bad experiences in the past its good to see some care and passion
Tino · 10 August 2024
★★★★★ 5/5
GoogleVery professional and efficient experience. Andrew Healy was really responsive, clear in communication, and made the whole rental process smooth and stress-free. Everything was handled quickly and transparently. Would happily recommend him.
Ed · 16 February 2026
★★★★★ 5/5
TrustpilotRenting experience with Claudiu's help
Here I want to say thank you to Claudiu. Claudiu is a highly professional and friendly real estate agent. Not only is he very knowledgeable about market trends, but he is also able to accurately understand my needs and recommend several suitable properties. The entire rental process was very smooth, and he always responded promptly to my questions, providing detailed answers and offering many useful suggestions. What I appreciated most was his honesty and transparency, never trying to exaggerate the advantages of a property or hide any issues. I am very grateful for Claudiu's assistance and highly recommend his services to anyone in need of a rental property.
Yifei · 5 August 2024
★★★★★ 5/5
TrustpilotVanessa was amazing
Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!
M.S · 24 October 2024
Agent replied · 24 December 2024
Vanessa and Odete are grateful for your review! We’re thrilled they could ease your transition and help you settle in. Enjoy your new place, and please reach out anytime!
★★★★★ 5/5
TrustpilotAppreciate Katie's help
As a buy-to-let landlord who lives in Asia I am in generally very happy with Johns@Co's service, and want to pariticularly thank Katie O'Donovan's instant and warm hearted help with my forms submition. The answers were in time, and professional. Really appreciate it.
King · 24 October 2024
Agent replied · 24 December 2024
Katie is grateful for your kind words and is always here to help. We understand the difficulties of being an overseas landlord and are happy we were able to make things easier for you! Please let us know if we can of any assistance in the future.
★★★★★ 5/5
TrustpilotThank you so much Elliott !!!
Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.
Nita · 30 July 2024
★★★★★ 5/5
TrustpilotQuite pleased
Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.
E · 19 October 2024
Agent replied · 27 October 2024
We appreciate your kind review! It's great to hear that our team were able to share their professional expertise and successfully guide you through your lease agreement. We always strive to ensure our clients receive an efficient and supportive service no matter the distance, and we're thrilled you received this. Thank you for choosing Johns & Co!
★★★★★ 5/5
TrustpilotNon-water problem was solved
My agent Priscilla Ogefere is very nice. My house just ran out of water today’s morning and she connected me quickly and helped me to solve the problem. She is so nice and kind! The property management team was so quick to check the water supply and meter. So good!
Chen · 10 June 2024
Agent replied · 27 October 2024
Hi Chen,Thank you for leaving this kind review. We're pleased to hear Priscilla and our Property Management team were able to quickly resolve your water issue. If you need any assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent work by Savannah Renaud and the Brentford team of Johns&Co.
We recently entered a tenancy agreement where the agent was Johns&Co. We saw their property listing on the net and called them. we have had a great experience with Savannah Renaud and the Brentford team. A very prompt response, immediate viewing slot, patient answering of all queries (thanks Ricardo!) and extremely helpful attitude that we received from Savannah thereafter with all the process and the paperwork. We have just concluded the entire process and we can only highly recommend.
R · 31 July 2024
★★★★★ 5/5
Trustpilotresponsive and attentive
Param is very responsive to my requests and deals with them in a prompt and kind manner. He also keeps me informed of any necessary changes or requests regarding my property. I have had a very good experience so far.
Marcela · 18 November 2024
Agent replied · 24 December 2024
Hi Marcela,Thank you for sharing your experience! We’re pleased to hear that Param’s responsiveness and dedication made such a positive impact. Your satisfaction means everything to us.
★★★★★ 5/5
TrustpilotMany Thanks to Leigh and the Team
Many thanks to Leigh and the team for helping us through our recent rental in E14. Leigh was very professional and responsive - everything was straightforward with Leigh and responses to emails and messages very quick and clear. We were very pleased with the process and how well it was handled.
DD · 16 May 2024
Agent replied · 24 December 2024
Thank you for this feedback. It is great to see Leigh's attentive and diligent approach resonated with you, and made your recent rental a positive and smooth process.
★★★★★ 5/5
TrustpilotAmber was a great agent
Amber was a great agent. She took her time to show us the property, kept us updated on competing offers, connected me with the previous tenant to purchase furniture, and even assisted to inform on any defects existing. I would recommend trusting her during the house search process.
Mirriam · 8 July 2024
Agent replied · 27 October 2024
Hi Mirriam,Thank you for your kind words. It's great to hear you would highly recommend Amber and she will be pleased to hear she was able to effectively support you with your let. We wish you the best in your new home.
★★★★★ 5/5
TrustpilotExceptional service , very professional
Here’s a refined version:Jemma is exceptional at her work, demonstrating stellar client-centric skills. As an overseas buyer, she guided us through every step, always ready to answer any queries and very well-organized in her viewings. She is a stellar professional.
Habib · 12 November 2024
Agent replied · 24 December 2024
Hi Habib,We’re thrilled Jemma could provide the guidance and professionalism you needed as an overseas buyer. Her client-focused approach is what we strive for, and we’re so glad it made a difference for you!
★★★★★ 5/5
TrustpilotProcess made easy by great communication
Odete made the ending of my tenancy process really easy & convenient, fully explaining all the steps, responding to any queries extremely promptly and organizing the end of tenancy clean directly with a cleaning company on my behalf.
Paul · 10 December 2024
Agent replied · 27 October 2024
Hi Paul,Thank you for this fantastic review! We are very pleased to hear Tee was on top of all aspects of the selling process, contributing to a positive and efficient experience. We'll be sure to pass your feedback onto Tee, and we wish you all the best on your property journey.
★★★★★ 5/5
TrustpilotMichael Fadiora was simply excellent
Michael Fadiora was simply excellent, he was knowledgable about the property and awnsered all my questions.While I decided to go with another property. I will be saving Michaels number for my future renting needs and I will not hesitate to recommend him to my friends.Thanks again for all your help
Devraj · 24 May 2024
Agent replied · 27 October 2024
Hi Devraj,Thank you for your feedback. We're delighted to hear that Michael provided excellent service and that while you ended up choosing another property, you have formed a lasting partnership with him. We look forward to assisting you in the future.
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