Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTheir service has been very poor after…
Their service has been very poor after the contract was signed. They handed over the property, but there were issues. The dishwasher has been not working for two months, and despite sending several follow-up emails, I haven’t received any response. The electric towel wrack was faulty from the start, and they haven’t addressed this either.I will never work with this company again. So far, I’ve had a bad experience, and I am very unhappy and dissatisfied.
Sarmad · 6 November 2024
Agent replied · 27 October 2024
Hi Sarmad,Thank you for your kind words. We are immensely proud of our team, and we are pleased to hear their efforts and hard work are recongised.
★★★★★ 5/5
TrustpilotCaitlin Mitchell from Johns&co really…
Caitlin Mitchell from Johns&co really goes the extra mile. Kept me in the loop of progress and updated me consistently. Also give options in terms of repairs and replacements. Thank you for professional and competent service.
Suzette · 21 September 2026
★★★★★ 5/5
GoogleI just moved into the area and had a great experience with John’s and Co agent, Andrew Healy. What a guy! He was so friendly and kind from the first phone call and throughout the process. He was patient and always accommodating with our wish to view the property multiple times. I could tell, as we walked around the area, that he is very highly regarded by the local community due to his professionalism and friendly nature. But his knowledge of the local area and understanding of what we were looking for was really impressive and honestly helped us settle into the area. Plus, he’s a great communicator so we were always kept up to date. I’ve rented so many places in many countries and Andrew / John’s and Co really stands out as having made the process smooth, easy, and pleasant.
AMC · 10 October 2025
★★★★★ 5/5
TrustpilotGreat service
Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.
Nadav · 22 March 2024
Agent replied · 27 October 2024
Hi Nadav,We're thrilled to hear our West Hampstead team were able to represent the excellent standard of service our clients have come to expect from Johns&Co. Thank you for your kind feedback, if you need anything in the future do not hesitate to reach out.
★★★★★ 5/5
TrustpilotMimi was very helpful in following my…
Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.
Emil · 2 October 2024
Agent replied · 27 October 2024
Hi Emil,Thank you for your wonderful feedback! We’re glad to hear that Mimi provided the close follow-up and support needed during the maintenance process. Keeping everything on track for our clients is key, and we’re happy to hear you were impressed. We appreciate your trust and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotRahhan was great
Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.
Zaid · 14 September 2024
Agent replied · 27 October 2024
Hi Zaid,Thank you for your kind words about Rahhan! It’s wonderful to hear that he was able to meet both your needs and those of the landlord. We always aim to make the process as seamless as possible for everyone involved.
★★★★★ 5/5
TrustpilotGreat experience
Charlie, Cynthia and Victoria were all a tremendous help in finding us our next home. They guided us through the process and made it very easy. Couldn’t recommend this company enough.
Lawrence · 14 September 2024
Agent replied · 27 October 2024
Hi both,We’re so happy to hear that Charlie, Cynthia, and Victoria made your home search an easy and pleasant experience! Thank you for your recommendation, we wish you the best in your new home.
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Nawal · 28 August 2024
Agent replied · 27 October 2024
Hi Nawal,Thank you for your glowing review! We’re absolutely delighted that Savannah was able to make your experience so smooth and easy. Her dedication to keeping clients updated and informed is something we truly value, and we’re glad it made such a positive difference for you. We appreciate your high recommendation and look forward to assisting you with any future needs!
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Hannah · 28 August 2024
Agent replied · 27 October 2024
Hi Hannah,Thank you for sharing your experience! We're delighted to hear that Sardar Berzo has been so responsive and helpful in managing your flat. Addressing your issues swiftly, and going the extra mile to ensure your needs were met. We'll make sure to pass along your appreciation to Sardar.
★★★★★ 5/5
TrustpilotI had an excellent experience searching…
I had an excellent experience searching for a flat with JOHNS&CO, particularly thanks to Michael, who was highly professional throughout the viewings, follow-ups, and always responsive to all my inquiries.
HANNA · 27 September 2024
Agent replied · 27 October 2024
Hi Hanna,We’re so pleased to hear you had an excellent experience finding an apartment with us, and that Michael was professional and responsive throughout the process. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotRental uplift
Katy has just secured my rental uplift for the next year. She was helpful and efficient and was able to increase a n amount that has covered my increased costs.
Thank you
M · 13 October 2026
★★★★★ 5/5
TrustpilotThank You, Priscilla Ogefere
It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.
Mslim · 22 May 2024
Agent replied · 24 December 2024
Thank you for leaving this feedback. We're pleased to hear Priscilla, was both prompt and professional in her service, and we will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotEbru Property manager
Ive had a great experience with my property manager, Ebru. Recently, I had an issue with my broken couch, and it was resolved incredibly quickly and to my complete satisfaction. Ebru is always kind, approachable, and willing to answer any questions I have. It’s clear they genuinely care about making tenants feel comfortable and supported. Highly recommend!
Lidia · 3 December 2024
★★★★★ 5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
KK · 3 June 2024
Agent replied · 27 October 2024
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
★★★★★ 5/5
TrustpilotHighly recommend my agent
Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo.
Although the management fee is not cheap, it’s worth worthy, you can trust them.
Lingfei · 25 September 2026
★★★★★ 5/5
GoogleI had an exceptionally positive and completely stress-free experience. Special recognition goes to Baheer, whose professionalism, responsiveness, and willingness to assist at every stage were truly outstanding. He was consistently available, approachable, and dedicated to ensuring everything ran smoothly. I would highly recommend without hesitation! Thank you for helping us find our dream home!
Zé · 10 May 2026
★★★★★ 1/5
TrustpilotSelf-serving and incompetent
Terrible expereince with Johns&Co from start to finish. Despite positioning themselves as market leaders offering 5 star service in our first call, as a justification for their suprisingly high fees, the subsequent experience has been everything but that. Unresponsive at the best of times, misrepresentation of the propert to prospective tenants, and completely inflexible. If you are a landlord looking to rent your property, I would strongly recommend avoiding Johns&Co at all costs.
JKMSFE · 28 November 2024
Agent replied · 24 December 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotSam is one of the best property agents…
Sam is one of the best property agents I have interacted with. Very efficient, professional and friendly. He helped me secure a tenant within 2 days of listing and the whole process was hassle free. Definitely recommend Sam from Johns & Co!
Amy · 1 February 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
★★★★★ 5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Cheng · 8 October 2024
Agent replied · 27 October 2024
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
★★★★★ 5/5
TrustpilotCustomer service
The customer service stand out for me. In particular Toyin Adeyele has been outstanding in providing a first class service for me as a landlord. They are responsive, professional and friendly in their approach.
Maan · 26 June 2024
Agent replied · 27 October 2024
Hi Maan,Thank you for your fantastic review! We're thrilled to hear that Toyin has provided you with outstanding service. We appreciate your recognition and are committed to maintaining the high standard of service you’ve experienced.
★★★★★ 5/5
TrustpilotEthel Gamma is a nice and professional…
Ethel Gamma is a nice and professional manager, I’m really happy to cooperate with him and looking forward to have more chance to cooperate again.
Kevin · 18 November 2024
Agent replied · 24 December 2024
Hi Kevin,Thank you for your kind words about Bethel. We're delighted to hear about your positive experience and look forward to future collaborations.
★★★★★ 5/5
TrustpilotJohns & Co Property Manager - Beverley Hutchinson‑Woodroffe
Beverley has been a great Property Manager for us from the start of our tenancy in early January 2024. Communication has been clear and prompt, followed by action to get issues resolved as quickly as possible.Thank you Beverley. Would highly recommend
Angela · 8 February 2024
Agent replied · 27 October 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Beverley.
★★★★★ 5/5
GoogleAndrew has made our moving journey so much easier. He has been responsive, helpful and clear at every step of the journey. It’s been the best experience we’ve had with an agency before! I could not recommend Johns and Co Brentford enough & in particular, Andrew Healy. He’s great at what he does and he does it with a smile on his face! Thanks so much for sorting out our first flat together.
Makeupbyhannahful · 26 November 2025
★★★★★ 5/5
TrustpilotSpecial thanks to Leigh
We started to work with Johns&Co recently and can’t be happier. Special thanks to Leigh! Great attitude and always happy to help, even at short notice
IK · 1 November 2024
Agent replied · 24 December 2024
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Johns&Co is of to great start, and we’re delighted that Leigh has made such a positive impression. Her dedication and willingness to assist, truly reflect our commitment to outstanding service. We look forward to continuing our partnership and supporting you in every way we can!
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