Trusted Agent profile · Hounslow
★★★★★
1,381 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,381 reviews on two platforms, including 225 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotJohns & Co Property Manager - Beverley Hutchinson‑Woodroffe
Beverley has been a great Property Manager for us from the start of our tenancy in early January 2024. Communication has been clear and prompt, followed by action to get issues resolved as quickly as possible.Thank you Beverley. Would highly recommend
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Beverley.
5/5
GoogleAndrew has made our moving journey so much easier. He has been responsive, helpful and clear at every step of the journey. It’s been the best experience we’ve had with an agency before! I could not recommend Johns and Co Brentford enough & in particular, Andrew Healy. He’s great at what he does and he does it with a smile on his face! Thanks so much for sorting out our first flat together.
5/5
TrustpilotSpecial thanks to Leigh
We started to work with Johns&Co recently and can’t be happier. Special thanks to Leigh! Great attitude and always happy to help, even at short notice
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Johns&Co is of to great start, and we’re delighted that Leigh has made such a positive impression. Her dedication and willingness to assist, truly reflect our commitment to outstanding service. We look forward to continuing our partnership and supporting you in every way we can!
4/5
TrustpilotGreat experience from renting to…
Great experience from renting to move-in. Michael and his team are helpful and responsible! Generally good experience but hoping for more prompt response and more comprehensive move-in guidance.
Thank you for sharing your feedback! We’re glad that Michael and his team were helpful throughout your rental and move-in experience. We appreciate your feedback on prompt responses and move-in guidance and will work to improve in those areas.
5/5
GoogleWe had a great experience with our letting agent during the process of securing our new flat. They were professional, responsive, and very helpful at every stage, making the whole process smooth and straightforward. Communication was clear and timely, and they were always happy to answer our questions. Overall, we really appreciated their support and would happily recommend their services.
5/5
TrustpilotVictoria and Sam were very helpful and…
Victoria and Sam were very helpful and efficient as always! We’re very happy to have worked with them to renew our tenancy. Thank you very much, Victoria and Sam!
Hi Mimi,We’re pleased to hear that Sam and Victoria were able to assist you with your tenancy renewal in such an efficient and helpful manner! It’s always a pleasure working with clients like yourself, and we’re glad that your experience with us has been so positive.
5/5
TrustpilotI would like to thanks shareen who…
I would like to thanks shareen who helped us with our flat including reference check and move in. She was very helpful and professional. It was excellent service and experience
5/5
TrustpilotThank you Olivia
Olivia Wietecka has been super helpful in making sure our end of tenancy process was as smooth as possible. She was following up on matters in timely matter and stayed organized throughout so that all outstanding items are resolved. She even spoke with our utility providers to close out the account and ensure remaining credits are refunded. Highly recommend Olivia for her professionalism!
5/5
TrustpilotSuperstar Bryony ⭐️
Thank you so much Bryony for your help sorting some broken furniture in our flat. She was super quick and helpful in solving our issue.
Hi Jessica,We’re pleased Bryony was able to assist you promptly with the furniture issue. Thank you for highlighting her quick and helpful service. We’re always here to help!
4/5
TrustpilotDaniela able to provide solid support…
Daniela able to provide solid support and leadership when we face difficult issues relating to our property management. She is able to response effectively and identify right resources to resolve our issues.
5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
5/5
TrustpilotVictoria Aderibigbe and Rahan were…
Victoria Aderibigbe and Rahan were amazing. They were hands on and helped with the process from beginning to end. Will definitely use Johns&co again.
Hi Jim,Thank you for recognising the efforts of Victoria and Rahan. We’re delighted their hands-on approach made the process smooth for you.
5/5
TrustpilotExcellent letting works by Ryan of Johns & Co
Ryan and Candice of Johns & Co are awesome! They have done a great job in letting out my flat in London. Ryan's team is always at the pulse of the market, thus being able to recommend a practical market rental and identify a matching tenant quickly. His colleague Candice had followed up on the logistics for the handover and move-in professionally. My overall comment: efficient, pragmatic, helpful and client satisfaction. Well done and thank you!
Hi Shirley,Thank you for taking the time to leave this review! Ryan and Candice are indeed fantastic, and we’re delighted to hear they were able to let out your flat quickly and professionally. Their knowledge of the market and commitment to client satisfaction is something we take pride in. Thank you for choosing Johns&Co, and we look forward to continuing to serve you!
5/5
GoogleGraham Cooper from this Estate Agency showed exceptional professionalism by attentively listening to our requirements, conducting a thorough search, and highlighting key features of a suitable house for us. His splendid presentation of the property and emphasis on its living and future value distinguished him as an outstanding estate agent. I highly recommend Graham and Johns&CO for a seamless and exceptional real estate experience.
4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
We’re glad Param’s efforts have made a difference in your experience. Thank you for the positive words. If there is anything you believe we can improve on, please don't hesitate to let us know!
5/5
Trustpilot5 Stars
It has been a pleasure dealing with Johns&Co. In particular, Sebastian Callow and Leigh Hallett were extremely helpful and took the stress out of the process.
Sebastian and Leigh are grateful for your kind words. It's fantastic to hear they stood out to you due to their admirable service. Thank you for trusting us with your experience and choosing Johns&Co!
5/5
GoogleI highly recommend Sania as an agent for anyone looking to find a home in London. She was incredibly helpful throughout the entire process, always quick to respond to any questions or concerns I had. Sania's reliability and efficiency made the experience of finding a house much smoother and less stressful. I am grateful for her assistance and would gladly work with her again in the future.
5/5
GoogleI had the pleasure of working with Sonia regarding a property I was interested in. She responded quickly and arranged a viewing for us within a day. Her knowledge of the rental market and properties was impressive, and she was incredibly thorough throughout the process. Sonia is both professional and personable. Thank you again for all your help!
1/5
TrustpilotAgency said landlords will refuse DSS which is UNLAWFUL & ILLEGAL!
Called to enquire about renting a property after renting privately for over 15 years,just to be told by John’s & Co that the landlord has a right to refuse DSS ! Clearly they have no understanding of DISCRIMINATION OR THE UPDATED LAW. It’s illegal to refuse anyone that can afford to pay the rent who’s on DSS. I asked the lady for her name which she refused to give and said “she didn’t feel comfortable”After giving me the unlawful & illegal speech. Then the lady put the phone down after I told her what she’s saying is unlawful, she then refused to pick up the phone after I called repeatedly, someone else more qualified answered eventually however, she then sent over links that didn’t even work. Tell me they are discriminating without telling me. Now we know how corrupt John’s and Co are.Disgusting, this will be a law suit waiting to happen.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotWith Amber and Marwa, a very sleek, professional, stress free and seamless experience to market and manage your property
Amber and Marwa, respectively lettings negotiator and administrator with Johns&Co have made our change of tenant a very sleek, professional, stress free and seamless experience. Within 2 days after giving our approval to market our 1 bedroom in London, we had 2 offers at the prevailing pcm we agreed. Then the whole administrative process has been done quickly and the team kept us updated on the progress with respect to the reference check and all other administrative steps. Each time, we write to them we have a quick, timely, professional and appropriate reply. I can only recommend both of them to market and manage your property.
Thank you for taking the time to leave this glowing review. We are pleased ot hear Amber and Marwa were able to let your property in a prompt and timely fashion, keeping you informed throughout every part of the process. If you need any assistance with your property in the future, do not hesitate to reach out.
5/5
TrustpilotGreat experience
I have rented my new apartment through this agency and it has been a very smooth experience so far. Oluwafemi Fadeyi, Helena Penn and Rachael Adeyemo helped me a lot. Oluwafemi and Helena were always efficient, communicative and earnest to answer my questions when they helped me sign the contract and complete the preparation for the rental. After I moved in, the communication between my property manager Rachael and me was always timely and effective, and she would solve my problems in the first place. Thanks for their help!
5/5
TrustpilotQuality assistance
Bryony Bowyer was super helpful in resolving a time sensitive issue; very reassuring to have her as a point of contact for issues regarding my building and apartment🥂✨
Hi Sam,Thank you for this amazing review. We always aim to provide our clients with a responsive and proactive service, and it is fantastic Bryony was able to exemplify this- resolving your issue promptly, and ensuring you felt reassured. We will be sure to pass your appreciation along to her. If you have any issues in the future please don't hesitate to reach out, we're always here to help!
5/5
GoogleThank you to Sania for going above and beyond for me during my property search!! After months of a depressing property search, Sania responded to an enquiry and changed the experience to an extremely pleasant one, her energy and enthusiasm is amazing to be around and her honesty is much appreciated. The properties I saw were even better in reality than in photos which is not common! :) THANK YOU SANIA!
5/5
TrustpilotExceptional Service from a Top-Notch Lettings Agent
Rohan is an outstanding letting agent! He made the entire rental process smooth and stress-free. His communication was clear and prompt, and he always went above and beyond to ensure I had all the information I needed. His customer service is top notch.I highly recommend Rohan for anyone looking for professional, reliable service!
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Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
