Frost Partnership Feltham reviews in Hounslow

★★★★★ 5/5

Facebook

We've just purchased our first house through Frost, Staines branch I totally recommend Jamie King and his team Always keeping us updated, very professional, and very quick answers to any queries we might had by phone or email Thank you Jamie for helping us to purchase our first home

Sandor · 19 February 2021

★★★★★ 5/5

Google

Hi, just wanted to thank Sebastian Rodriguez at Frost Partnership Feltham for his amazing help and customer service for my family to find a suitable property. It was a stressful times for us during the search process, but Sebastian went above and beyond to help us out. Many many thanks!!

Thomas · 24 October 2020

★★★★★ 5/5

Facebook

Matthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.

Neil · 3 April 2021

★★★★★ 1/5

Trustpilot

Very bad experience with the feltham branch staff!!

Very bad experience with the staff!!Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.Refund has been issued still waiting for it.I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?No communication withing the staff. I have to chase all the timeI would say its a waste of time dealing with company like this!!

Amardeep · 24 March 2021

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 5/5

Google

Great customer service by all of the team, especially Robert and Sebastian. Making the transition into renting my first property really smooth and successful. 100% would recommend Frost Partnership to any of my friends/colleagues looking to buy/rent a property just based off the amazing customer service I received from these two!

Billy · 25 October 2019

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 5/5

Google

I have been letting my properties with the Frost Partnership Feltham branch since 2012 .I have always found Sebastian and his team to be highly professional and helpful at all times. I have always been very pleased with the great service they provide, and would highly recommend them to anyone.

Sarah · 25 October 2019

★★★★★ 5/5

Facebook

Thanks to Alex and the team at the Ashford (Surrey) office. Very professional and always helped with all my questions at any time of the day. They chased various parties to keep the process smooth and timely. Definately recommend them and their conveyancing solicitor, Joanne Jessop at Adkirk Law.

Steve · 6 September 2019

★★★★★ 5/5

Google

We just completed on sale. Fantastic service provided by Andy and the team. Nothing was too much trouble. Excellent local knowledge.

Alastair · 24 October 2023

★★★★★ 5/5

Google

Mr Sebastin and Mr. Robert Kimber were exceptionally helpful throughout the whole process. And because of their helpful nature I went ahead with renting the property. So now will definitely recommend Frost partnership to family and friends. Thank you all for all the help rendered.

Lee · 24 October 2020

★★★★★ 5/5

Google

Excellent professional and helpful staff, especially Rob, Paige and Sebastian from the day I first called the agency. Managed to get the house sooner than I thought. They always answer to any issues promptly. With Frost Partnership for two years now and I would recommend it to anyone!

Diana · 25 October 2019

★★★★★ 5/5

Facebook

Excellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!

Jack · 25 May 2022

★★★★★ 5/5

Google

I completed my house buying process in end of May. The whole journey was seamless, start from beginning. Everyone is professional and very responsive on both call and email. Thanks everyone at frost, especially Chloe and Jamie.PositiveResponsiveness, Quality, Professionalism, Value

May · 24 October 2021

★★★★★ 5/5

Google

My daughter I are extremely pleased to leave this review for the excellent service we received from The Frost Partnership in the sale of our flat. The valuation was realistic, the advertisement was beautifully presented and viewing was well managed. Mr Jamie Barryman, the branch manager was involved from the start to finish and kept us informed in every step of the way and chased when necessary. Our heartfelt thanks to Mr Jamie Barryman. We would throughly recommend The Frost Partnership

Tom · 24 October 2022

★★★★★ 5/5

Google

We were really happy with Frost from start to finish. We spoke to a number of agents in relation to selling our house in Feltham, and decided to go with Frost, and definitely have not regretted that decision. Our house was put on the market quickly, with serious viewings arranged and a number of offers being made very quickly. Frost kept in very good communication with us, and were extremely helpful in getting to exchange and completion, communicating with us, our buyer and the relevant solicitors to make sure things were progressed to time. Crucially as well, Frost got us a good price for the house. They valued it at higher than some of the other agents and were able to achieve offers around that higher price. We would 100% recommend Frost.

Jane · 24 October 2022

★★★★★ 5/5

Google

The Frost Partnership Estate Agents in Feltham, from the start have exceeded in my expectations. I was selling my property and purchasing another. They booked in viewings for my property within days of it going on the market and it was sold within a week. Jamie the branch manager was very honest and knowledgeable throughout the process and this helped us along our journey. His advice and recommendations were always answered to within hours and the team were always keeping me updated. We have exchanged, completed and are now in our new home, thanks to Frost being on the ball and giving us their expert advice/support in the process from day one! Thank you all, I would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Carlie · 24 October 2022

★★★★★ 5/5

Google

Andy and the whole team at Frost were superstars throughout the sale of our house. Yes, they got us a good price and took wonderful photos, but Andy also consistently went above and beyond to guide our young first time buyers through the process and to chase down brokers and solicitors. This ensured that we moved with the urgency that our vendors had demanded. All of this despite the end of the sale being across one of the most challenging weeks for the property market in years. He was always calm, friendly and reassuring we couldn't recommend him, and the team, highly enough.

Matt · 24 October 2022

★★★★★ 5/5

Google

I am one of the very happy and satisfied landlords. Sebastian Rodriguez and his team are simply the best. He is professional, approachable, very helpful and understanding lettings manager. Deals any issues or problem promptly and passes informations well in advance and regularly. HIGHLY RECOMMENDED, trust me.

Ilaj · 25 October 2019

★★★★★ 5/5

Google

The lettings team are incredibly helpful and always come back to me same day with an answer to any queries I have had. Thank you Sebastian, Rob and Paige you helped to make what can be a stressful time as smooth as possible.

Zoe · 24 October 2020

★★★★★ 5/5

Facebook

Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent knowledge of the area, and the subsequent marketing material was of a high standard. After securing a buyer the next few months were fraught with problems which Jamie, Jeremy and the team made far more bearable by keeping me up to date without me having to chase them. The final month of trying to complete the sale was extremely stressful but I felt at all times that the team were trying their absolute best to get me to completion. I'd like to thank them all very much for the wonderful service I received and I wouldn't hesitate to recommend them.

Clare · 30 June 2018

★★★★★ 1/5

Trustpilot

No response to emails - out of business?

I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.

DL · 8 October 2024

★★★★★ 5/5

Google

Selling any home is a stressful experience, especially a childhood home was an overwhelming experience, but Frost made me feel reassured and cared for along the process. They were fast, efficient and answered all my questions. From the moment I met Andy, I knew he was the man and I was right to put my trust in him and the team at Frost. Thank you guys!

Samar · 24 October 2023