Frost Partnership Feltham reviews in Hounslow

★★★★★ 5/5

Google

Sebastian went above and beyond in helping me find a home for me and my family. the level of support, compassion and professionalism that he has given to me during this trouble times has been unbelievable. even working from home he managed to get us to me in to our new home. thank you.

Fe · 24 October 2020

★★★★★ 5/5

Google

Absolutly exceptional customer service provided by Louis and Chloe! From start to finish in helping to secure my purchase of my first property was amazing. It was a pleasure meeting and working with them, highly recommended!

Jat · 6 August 2025

★★★★★ 5/5

Google

Cannot recommend Andy enough - he was brilliant from start to end of our house sale. He couldn’t do enough to help and managed to solve any hiccups as they cropped up. Excellent service, thank you so much!

Carrie · 24 December 2024

★★★★★ 1/5

Google

I do not recommend this agency if you are either looking for property to buy or rent. The customer service from the staff there is extremely poor service very rude I won’t mention the name of her as I am not going to shame.Telling me they will close the file for the future appointments. More time it was them telling me they will get back to me in regards to properties and never came back to me.

Rogina · 24 October 2023

★★★★★ 5/5

Google

Absolutely fantastic experience with frost feltham branch! Professional, patient, and attentive, they guided us every step of the way and helped us find our dream home. Highly recommend!

Xoanzi · 16 October 2025

★★★★★ 1/5

Google

Very bad experience with the staff!! Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else. Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else. Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update. Refund has been issued still waiting for it. I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market? No communication withing the staff. I have to chase all the time I would say its a waste of time dealing with company like this!!NegativeQuality

Amardeep · 24 October 2021

★★★★★ 5/5

Google

Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.PositiveResponsiveness, Professionalism

Marianne · 24 October 2021

★★★★★ 5/5

Google

Highly recommend Frost! They secured the sale on the first viewing and it was marked as sold even before the sign was up outside. Huge thank you to Harry Edmonds for working on the sale and Branch Manager Jamie Berryman for working on the post sale side. Both very professional and competent. Thanks again guys.

Ben · 25 October 2019

★★★★★ 5/5

Google

I have been with the Frost partnership at the Feltham branch for the last 7 years and have found all the team but particularly Sebastian Rodriguez highly professional and very helpful in managing my property. I live many miles away from the property but feel at ease that the property is in great hands.

Peter · 25 October 2019

★★★★★ 1/5

Trustpilot

Frost Partnership should be called Unhelpful Partnership

Initially I was happy with the service as buyer looking for a new home in the Stanwell/Feltham area.After exchange, I asked several times if I could go over to the property to do a viewing and ensure that before completion that everything was in good order.Estate Agent stated that seller wasnt living in property and that seller would have to drop off keys when possible. I never heard back even though I made several attempts to contact the Estate Agent.When I completed on the property, it transpires that the person living at the property was the brother of the seller which means that the Estate Agent was effectively lying to me that he could not get me access to the property.If had been given access to the property prior to completion, I would have spoken to the resident regarding my queries such as not leaving any furniture behind or any junk the in garage/garden.I have to pay at least £1500 to get it all removed. This could have easily been avoided if the Estate Agent had got off his backside and helped me get a second viewing.At some point, I will sell my property but I will NOT be using Frost Partnership and I will never recommend them!!!

Razneer · 17 June 2021

★★★★★ 5/5

Trustpilot

Jamie Berryman is a Saint

Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.

Marianne · 10 June 2021

★★★★★ 1/5

Trustpilot

At the end of the rental period high fee 490 GBP

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Ugur · 5 February 2025

★★★★★ 5/5

Google

Hi, just wanted to thank Sebastian Rodriguez at Frost Partnership Feltham for his amazing help and customer service for my family to find a suitable property. It was a stressful times for us during the search process, but Sebastian went above and beyond to help us out. Many many thanks!!

Thomas · 24 October 2020

★★★★★ 5/5

Facebook

Matthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.

Neil · 3 April 2021

★★★★★ 1/5

Trustpilot

Very bad experience with the feltham branch staff!!

Very bad experience with the staff!!Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.Refund has been issued still waiting for it.I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?No communication withing the staff. I have to chase all the timeI would say its a waste of time dealing with company like this!!

Amardeep · 24 March 2021

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 5/5

Google

Great customer service by all of the team, especially Robert and Sebastian. Making the transition into renting my first property really smooth and successful. 100% would recommend Frost Partnership to any of my friends/colleagues looking to buy/rent a property just based off the amazing customer service I received from these two!

Billy · 25 October 2019

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 5/5

Google

I have been letting my properties with the Frost Partnership Feltham branch since 2012 .I have always found Sebastian and his team to be highly professional and helpful at all times. I have always been very pleased with the great service they provide, and would highly recommend them to anyone.

Sarah · 25 October 2019

★★★★★ 5/5

Google

We just completed on sale. Fantastic service provided by Andy and the team. Nothing was too much trouble. Excellent local knowledge.

Alastair · 24 October 2023

★★★★★ 5/5

Google

Excellent professional and helpful staff, especially Rob, Paige and Sebastian from the day I first called the agency. Managed to get the house sooner than I thought. They always answer to any issues promptly. With Frost Partnership for two years now and I would recommend it to anyone!

Diana · 25 October 2019

★★★★★ 5/5

Google

Mr Sebastin and Mr. Robert Kimber were exceptionally helpful throughout the whole process. And because of their helpful nature I went ahead with renting the property. So now will definitely recommend Frost partnership to family and friends. Thank you all for all the help rendered.

Lee · 24 October 2020

★★★★★ 5/5

Google

I completed my house buying process in end of May. The whole journey was seamless, start from beginning. Everyone is professional and very responsive on both call and email. Thanks everyone at frost, especially Chloe and Jamie.PositiveResponsiveness, Quality, Professionalism, Value

May · 24 October 2021