Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOver several years we bought, rented and sold our flat through The Frost Partnership. Excellent communication and service throughout the ownership, sale and renting out of the property. I would thoroughly recommend Frosts. In particular, Sebastian, Chloe and Jamie and the team behind them. Many thanks for your support and professionalism.
David · 24 October 2022
Agent replied · 23 October 2024
Hi David - Many thanks for taking the time to write this 5* review for our Feltham team, especially Sebastian, Chloe and Jamie. We are delighted that you received excellent communication and service throughout. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAvery good agency, professional, with a lot of patience, thank you Sebastian, Adriana and Grace for all the help, you are great !
Raul · 24 August 2024
Agent replied · 23 October 2024
Many thanks for writing this superb 5 star Google review for our Feltham Lettings team. It was great to read your praise for their professionalism and patience. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied · 22 April 2026
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleOverall good experience with Frost Feltham. Polite, helpful and very accommodating. I mainly dealt with Chloe Lucas and she was a pleasure to work with. Thank you Frost Team. Would recommend.
Davinder · 27 March 2024
Agent replied · 23 October 2024
Thank you so much for writing this 5 star review for our Feltham Sales Team, Chloe. It was a pleasure to read that she was a pleasure to work with and that you would recommend the team. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied · 22 April 2026
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleChloe from Frost Feltham is definitely 5 star. Very helpful, always available, always replied whenever I emailed her, always kept me updated with the progress of the purchase. Overall a wonderful positive experience with The Frost Feltham.
Upesh · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for taking the time to write this lovely 5* review for our Feltham Sales team and especially Chloe. We are delighted to hear that you had a wonderful positive experience with Frost Feltham. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookWe have recently moved into our new property. I am writing this review of the Frost Feltham branch. Jamie and his team were great, from our first meeting to value the house, through to the accompanied viewings to offers and our sale process. They were in close contact with our solicitor and everything worked like clockwork. We would thoroughly recommend. Thanks very much!
Michelle · 29 April 2020
Agent replied · 22 April 2026
Hi Michelle,
Thank you so much for this glowing recommendation of Jamie and his team at Feltham. We are delighted to read that their property service was proactive and efficient, and that everything worked like clockwork.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFrost Feltham, what a team :) Louis and Chloe worked incredibly hard.
From listing our house and taking photos within days to booking viewings for that weekend and receiving multiple offers. The service was excellent. We sold …
THL · 16 September 2025
Agent replied · 16 April 2026
An incredible review! Thank you so much for taking the time and trouble to write this 5* Google review for Louis, Chloe, Andy and Lily - our Feltham Sales team. We are delighted to hear that the service was excellent, that you sold within a … More
★★★★★ 5/5
GoogleAndy Thompson was really helpful and considerate at a difficult time and
all through the selling process he kept me informed and advised as necessary. The Feltham office always answered my calls and i would definitely use them again, the team at the Feltham office are a credit to the Frost Partnership.PositiveResponsiveness, Quality, Professionalism, Value
Roy · 24 October 2021
Agent replied · 23 October 2024
Hi Roy,
Many thanks for taking the time to write this 5 * review for Andy from our Feltham team.
We are delighted to read that he provided you with a helpful, and considerate property service during a difficult time.
We will pass your comments on to Andy and to our senior management team.
With very best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI just bought a house with Frost, great communication during the 8 weeks process, always available if you need something . Great experience and great team Chloe and Andy . All correspondence and updates during the process wose with Louis, wich is a great agent and really keep you up with all the information and help, you need it during all the waiting time.
Paul · 25 October 2024
Agent replied · 8 November 2024
Hi Paul - Many thanks for writing this fantastic 5 star Google review for Chloe, Andy and Louis from our Feltham Sales office. It was a pleasure to hear that you had a great experience and that they kept you up to date with all the information and help you needed. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAbsolutely amazing work from the team especially Jamie and Paige who’s made the 1st time buying process so easy I’ll and quickly. Thank you for all the hard work I would highly recommend to family and friends and will be returning for future property endeavours. Brilliant team!
Medz · 24 October 2022
Agent replied · 23 October 2024
Many thanks for taking the time to write this 5* review for our Feltham Sales team, especially Jamie and Paige. We are delighted they made the first time buying process so easy for you. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe have recently sold two properties with The Frost Partnership and we are extremely pleased with the service we have received from them throughout. One property was previously marketed with another agent, with no success and without any plausible viewings. Once Frost overtook the sale the property sold promptly, so there was no doubt we would market our other property with them also. We would highly recommend Frost and would happily use them again in the future should we need to.
Charlotte · 22 May 2025
★★★★★ 5/5
Google"I had a wonderful experience with Frost partnership.They were very helpful, responding to our emails promptly.I would definitely recommend their sevices to anyone looking to buy or sell property ".
Terry · 16 November 2025
Agent replied · 16 April 2026
Hi Terry -Thank you so much for taking the time to write this fabulous 5* Google review for our Feltham Sales team. We are delighted to hear that you would definitely recommend their services to anyone looking to buy or sell property. We will pass your comments on to the team and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent experience Frost sold our house in the first few days Jamie and Chloe were very professional and were always at hand to advise and help us through the whole sale. We would strongly recommend them to all our friends and family. Definitely a Five Star
Anne · 24 October 2022
Agent replied · 23 October 2024
Hi Anne - Many thanks for this fantastic 5* review for our Feltham Sales team and especially Jamie and Chloe. We are delighted to hear that they were very professional and were always at hand to advise and help you through the whole sale. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleWorst letting agents I ever had to deal with. Everytime something broke in the flat they took ages to send someone out to repair, sometimes we would call or email to tell them something's wrong and next day they didn't even know what was going on. At the end of tenancy they tried to tell us we didn't pay rent as we pay on the 23rd at nd they will charge us overdue fee, we paid on the 26th for two years. Took a month to give us our deposit back cause landlord who by the way was also rubbish and didn't care about the flat at all took two weeks to go and look at the flat and check for damages. Sent 5 emails to property manager who hasn't replied to a single one of them and was never in the office when I called. Once my flatmate called to speak to them and woman who I will not name said CAN YOU PUT SOMEONE WHO SPEAKS ENGLISH ON THE PHONE. To be fair, they were always quite rude to us. Absolutely disgusting. When we had viewings of the flat we had to ask them to give us 24h notice cause they don't have any common sense, I think it was very hard for them to realise that we also work and are not at home all the time. Sales agents showing the flat to potential buyers/tenants had no idea about the state of the flat or what furniture was there and what was ours, i think you should be a bit more prepared if you want to sell or rent the place to potential customers. Overall, everyone in this bloody agency has no idea how to do their job properly so if you're renting in Feltham you better look for a different agent.
edit- interesting you tried to call me, another lie from you.
K · 24 October 2023
Agent replied · 23 October 2024
Hi Cloudusia,
Thank you for your review. We take all feedback seriously and have tried on many occasions to contact you to discuss your claims (which have never been reported to us directly). Please can you call Group Lettings Manager, Jeremy Fisher on 01753 833002 as soon as possible so that we can verify and take any necessary action. Kind regards
★★★★★ 1/5
GoogleI do not reccomend this agency, one agent named Mr. Sebastian represented them concerning my application to one house of theirs. This agent had a total lack of interest in my application, all the time when I was trying to reach him he was “not available”, not picking up the phone when I called, when I went to the agengy he was having lunch and didn’t want to talk to me, and this was not only one time, it was like 3 times in a row. I even tried to call from another phone number and when he heard it was me he passed the call to someone else. Plus he held us on wait for more than 3 weeks and he kept asking for additional information about me , so I can quit my application and they can keep my holding deposit . I think it was probably about the money and he never wanted to give us the house , and possibly he was waiting for some extra money .
Ade · 24 October 2023
Agent replied · 23 October 2024
In response to your negative review, please see below the Google review which the landlord has placed to confirm that Sebastian acted professionally at all times.
“As the landlord who selected the prospective disappointed 1 star renters, on the recommendation of a neighbour, I have to speak up for the work that Sebastian and his team did to progress their application and to give them the best chance of getting the tenancy. After discussion with the Frost team, the prospective tenants signed their agreement to forfeiting their deposit if they did not pass the financial checks. As is standard for new tenancies, their details were passed to an independent financial checking company. Sebastian rang me frequently through this process, concerned that everything was taking too long as he did not want to let the prospective tenants down. The financial checking company reported to him that they were not getting the information they required from the prospective tenants. When they failed the financial checking process, I had to turn down their application and start to look for alternative tenants, because it would affect my ability to insure the tenancy. I went back both to the Frost team and the financial checking service to question where things had gone wrong and was satisfied that the financial checking system was wholly independent of the estate agency and it was their assessment of the information given to them by the clients that resulted in the fail. It seems unfair to me that the work of Sebastian and his team, most of which would not have been seen by the prospective tenants, should get such a poor review.”
Unfortunately, through no fault of Sebastian, the independent financial checking process did not find in your favour and were unable to progress your application.
We wish you success with your property search,
Kind Regards
The Frost Partnership
★★★★★ 1/5
GoogleHello, let me tell you about the bad experience I had with this agency, specifically with Mr. Sebastian. I was looking for a house, and a friend recommended the one next to his since he saw that the tenants next door had moved out. He contacted the owner, who informed us of the price of £1650, and directed us to the agency where we got in touch with Mr. Sebastian. As soon as we entered and told him our requirements, he had a negative reaction as if he didn't want us to consider the property... and by the way, at the agency, the price was listed as £1600, which raised suspicions. He repeatedly mentioned that we would lose the money spent on checks, even though we were confident about meeting all requirements and had come through the owner's referral, so we didn't think anything would stop us from taking the house.
After we paid and began the checks, he delayed us for 3 weeks. We were supposed to move in on the 1st, but he gave us an answer on the 31st, just when we thought he would hand over the keys.
After some time, I visited my friend and met the lady who owned the house. We shared our experience, and her husband showed us the agency's report that falsely stated my friend works 160 hours a week, which is impossible as a week has 168 hours. Later, I requested to take a photo of that report. I talked a bit more with the lady, and upon hearing that we were misled by the agency, she committed to refunding our money and said she would talk to Sebastian. Yesterday, we received a response from the lady stating that Sebastian informed her we would lose our money, but she doesn't know that by sending us there, they ruined her chance of getting money from someone else. Consider this: the lady knew she would receive £1650 in rent, the agency said it was £1600, and later I agreed to pay £1650. The lady was happy, but Mr. Sebastian treated us poorly! Be cautious with this man, as he will put you in a difficult situation, and you might end up losing your money.
If anyone wants, I can provide proof of the documents sent for verification, as well as the report sent by the agency to the owner. I advise against working with them since you might think you're getting a house, but it's the opposite... and you could end up losing your money!!! It would be great if someone from the company takes action against this gentleman!
Tudil · 24 October 2023
Agent replied · 23 October 2024
In response to your negative review, please see below the Google review which the landlord has placed to confirm that Sebastian acted professionally at all times.
“"As the landlord who selected the prospective disappointed 1 star renters, on the recommendation of a neighbour, I have to speak up for the work that Sebastian and his team did to progress their application and to give them the best chance of getting the tenancy. After discussion with the Frost team, the prospective tenants signed their agreement to forfeiting their deposit if they did not pass the financial checks. As is standard for new tenancies, their details were passed to an independent financial checking company. Sebastian rang me frequently through this process, concerned that everything was taking too long as he did not want to let the prospective tenants down. The financial checking company reported to him that they were not getting the information they required from the prospective tenants. When they failed the financial checking process, I had to turn down their application and start to look for alternative tenants, because it would affect my ability to insure the tenancy. I went back both to the Frost team and the financial checking service to question where things had gone wrong and was satisfied that the financial checking system was wholly independent of the estate agency and it was their assessment of the information given to them by the clients that resulted in the fail. It seems unfair to me that the work of Sebastian and his team, most of which would not have been seen by the prospective tenants, should get such a poor review.”
Unfortunately, through no fault of Sebastian, the independent financial checking process did not find in your favour and were unable to progress your application.
We wish you success with your property search,
Kind Regards
The Frost Partnership
★★★★★ 5/5
GoogleThis is the second time I have rented a property through the Frost Partnership and am very happy with the service provided and the professionalism of the staff. Particularly Sebastian Rodriguez, who is always at the end of the phone to deal with any queries or issues promptly. I would definetely recommend and use them time and time again.
Chloe · 25 October 2019
Agent replied · 23 October 2024
Hi Chloe
Many thanks for taking the time to write this superb review for Sebastian and the Feltham office. We're delighted to hear that you have always received a professional and prompt service from the team, and that you have again chosen to rent through The Frost Partnership.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
Omega · 4 February 2022
★★★★★ 5/5
Google"I’ve been in the UK for two years and have lived in two properties, both managed by Frost Partnership in Feltham, London. The agency consistently selects high-standard, neat, and clean flats. The staff at the Feltham branch are incredibly helpful and supportive. I’m very happy with their services and would highly recommend them to anyone looking for a good quality home."
VenkataRao · 23 September 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to write this superb 5* Google review for our Feltham Lettings team. We are delighted to hear that you are very happy with their services and would highly recommend them to anyone looking for a good quality home. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAbsolutly exceptional customer service provided by Louis and Chloe! From start to finish in helping to secure my purchase of my first property was amazing. It was a pleasure meeting and working with them, highly recommended!
Jat · 6 August 2025
Agent replied · 24 August 2025
What an incredible review! Thank you so so much for writing this 5 star Google review for our Feltham Sales team. It was great to hear that you had exceptional customer service from Louis and Chloe from start to finish in securing the purchase of your first property. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleSebastian went above and beyond in helping me find a home for me and my family.
the level of support, compassion and professionalism that he has given to me during this trouble times has been unbelievable.
even working from home he managed to get us to me in to our new home.
thank you.
Fe · 24 October 2020
Agent replied · 23 October 2024
Hi Fe
Many thanks for your 5* review of our services. We're delighted to read that Sebastian was professional, supportive and compassionate, and went above and beyond to help you find a suitable property.
We will pass your comment on to Sebastian and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleCannot recommend Andy enough - he was brilliant from start to end of our house sale. He couldn’t do enough to help and managed to solve any hiccups as they cropped up. Excellent service, thank you so much!
Carrie · 24 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
