Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googleit’s nearly 2months I’ve moved out and they still have not returned my deposit nor responding to the dispute. The house was spotless and still they want to deduct £240!!! For cleaning, and other stuff , total of £450!
This is after two years I’ve been a tenant and they postpone the repairs(one incident took a year!! To be resolved) . If you wonder you can ever reach them they are 98% of the time either away from the desk or on lunch!
Well done on how you make money!
The · 26 October 2020
Agent replied · 25 October 2024
Hi Leila, we are very sorry to hear that you have had this experience. We understand that you are working closely with the property manager to resolve this situation.
★★★★★ 5/5
GoogleNatalie Simpkins-Robert was professional, personable, authentic, punctual, very timely in responding to my queries and pro-active in only finding me properties that fit what I was looking for. I didn't feel like she was pushy either which was good.
Blue · 26 October 2023
★★★★★ 1/5
GoogleI have rented my property with Foxtons and had the worst experience in 20+ years of being a landlord. They did very few initial checks on the tenant and the support team let me down not once but twice when he stopped paying rent and I needed their help. They turned a bad experience into a nightmare with zero contact, zero support and zero culpability. I would not advise anyone to use them.
Jayne · 26 October 2021
Agent replied · 25 October 2024
Hi Jayne, thanks for taking the time to leave a review. We aim to deliver a high level of service which delivers the best outcomes for our clients, and we’re very sorry to hear you feel our service fell short for you. We have escalated your feedback, in order to improve our services. We understand our Lettings Support team have been in touch with you to discuss this.
★★★★★ 1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
Myniar · 22 August 2025
★★★★★ 1/5
GoogleWe're being repeatedly harassed by Foxtons to give 'feedback' on a few properties we've seen recently. We expressed our feelings on the day of the viewing and said to the women who showed us around that we were in no position to make any brash decisions. I explained that we would be in touch IF we wanted to take things further. We have not been left alone since, even though I have made it very clear that we do not wish to be contacted any more. I've had to block the number I'm getting so many calls from them. It's utterly disrespectful behavior and has shown us how little they care about anything but their commission. Avoiding Foxtons at all costs from here forward.
Madeleine · 27 October 2019
Agent replied · 25 October 2024
Hi Madeleine, thank you for taking the time to leave your feedback. We have spoken with our teams to inform them you no longer wish to be contacted. We apologise for any inconvenience and wish you the best of luck in your property search!
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
Tam · 30 April 2026
★★★★★ 1/5
GoogleWorst Company, Never rent with these Awful people, they are very nice in the begining , but once they get their money, no one cares about any problems or concerns, they stop answering your calls, and passes blame on some other department, I will Never be renting with them again! ( also, Charged me for Professional cleaning when I recieved the Flat domestically cleaned)
Tp2356 · 26 October 2022
Agent replied · 25 October 2024
Hi,
We're sorry to hear you feel this way. Please could you email us on social@foxtons.co.uk with your details and further information so we can look into it for you?
Thank you,
Sophie
★★★★★ 1/5
TrustpilotIf I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
Bear · 12 March 2026
★★★★★ 5/5
GoogleRecently bought a property through foxtons and they were great. George was super helpful, definitely went out of his way, such good communication (used WhatsApp as I'm awful with emails) and was really friendly too!
Sophie · 26 October 2023
★★★★★ 2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
Simon · 17 April 2026
★★★★★ 4/5
TrustpilotPhilip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
SARAH · 28 February 2026
★★★★★ 1/5
TrustpilotMore than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
Aymeric · 20 March 2026
★★★★★ 1/5
GoogleI had an awful experience with Foxtons.
I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible.
I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent.
I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS.
They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny.
Avoid this company ripping off tenants!
Andre · 30 November 2023
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Foxtons. The service was professional and efficient throughout the process.
Maksym · 5 March 2026
★★★★★ 1/5
TrustpilotCannot believe that they held our money…
Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!
Na · 18 October 2025
★★★★★ 1/5
GoogleWorst estate agent in the UK. We signed a tenancy agreement and the property was sold two weeks later without any communication. We signed a tenancy agreement and the property was sold two weeks later without any communication. We were betrayed at our time and expense. We still have not received an apology. Worst estate agent in the UK. We signed a lease agreement but the property was sold two weeks later without any communication. We signed a rental agreement but the property was sold two weeks later without any communication. Our time and expense were sold. We still haven't received an apology.
Fusigidane · 26 October 2023
★★★★★ 5/5
GoogleFrom start to finish was such a pleasure to be looked after Paulius and Giles. They was honest, direct and kept me in the loop throughout the negotiation and then during the sale. They went a step further and helped sort out so many things. The process of buying a property can be an incredibly stressful especially first time. But they were incredibly communicative, responsive, and acted very quickly on everything possible. I am exceptionally lucky to work with them on this, as I'm very aware the process could have been a lot more painful and stressful without them on hand. Would recommend them to anyone! Thank you so much. Egle
Egle · 26 October 2023
★★★★★ 1/5
GoogleThis is the worst managed service of any estate agents I have ever used. Landlords DO NOT USE THIS SERVICE. Absolutely useless.
It took me 2 months and over 4 calls and 5 emails to the branch and head office to find out who was ‘managing my property’
They didn’t pay me for over 3 months.
Took them over a month to find a misplaced payment from tenants, which they didn’t even notify me about, I had to keep checking. Took them a week to respond, Once they did respond they didn’t resolve anything , I had to speak to the tenant directly and then chase them.
I have a live water incident, my assigned ‘manager’ went on leave and didn’t hand it over to anyone so yet again I will be contacting the tenants and rectifying the incident.
DO NOT USE THEM EVER.
Selin · 26 October 2023
★★★★★ 1/5
TrustpilotExtremly stressful
I have always been a responsible tenant, paying my rent on time and keeping clear records of every payment. However, my experience with Foxtons has been extremely disappointing.
Cristy · 9 November 2025
★★★★★ 5/5
GoogleRoberto was great and sold two of my flats, he was easy to deal with and didn't bother calling me unless he actually had something to say. I would recommend him.
Simon · 26 October 2023
★★★★★ 1/5
GoogleI was employed by Foxtons for a while.
I was involved a car accident that was not my fault (a van rear ended my car while I was stopped at the traffic light).
Foxtons fleet department charged me £600 for that and I still haven't been refunded even though they said they would.
It's been over 2 years since I left the company.
And they confirmed it was not my fault
Avoid this company at all costs
Monica · 26 October 2023
★★★★★ 1/5
GoogleReally poor from Foxtons, was spoken to disgracefully by an agent, telling me the property needs a 2 year lease and then hounded at by the agent. Avoid these rouge agents!
AA · 26 July 2024
Agent replied · 25 October 2024
Hi AA A,
Please reach out to “social@foxtons.co.uk” so we can provide the help needed. … More
★★★★★ 5/5
TrustpilotFriendly and competent
Excellent communication and support through the whole process including additional information requests and properties visits, with Anaïs and Jack. Friendly and competent.
3belix · 8 December 2025
★★★★★ 1/5
Trustpilotworse agents i have dealt with
worse agents i have dealt with, im not one to write reviews but i would not recommend Foxtons at all.
Neda · 20 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
