Foxtons Hounslow reviews

★★★★★ 1/5

Google

Potential Landlords please be warned, stay well away from this company. We have been dealing with their completely inept lettings department for the past 15 months and have encountered no end of problems. They fail to communicate on every level. Apparently our tenants are moving out in December (we got told this by the tenant directly) no one from Foxtons has bothered to let us know. Been trying to contact our property manager for well over a week with emails and calls. Cannot get one returned call or email. Rent for this month is unpaid due to Foxtons not having emailed the tenants the payment link (tenant more than happy to pay the rent directly to us, thankfully). Just tried calling Head office to speak to an make a complaint to a James Stephenson and got told he won't come to the phone and put anything in writing. Stay well clear of this company, there are some actual letting agents out there that do provide a service. Choose one of them.

Graham · 26 October 2022

★★★★★ 5/5

Trustpilot

Great experience overall

Great experience overall, especially from Ciara Ryan

Stephen · 21 September 2026

★★★★★ 1/5

Trustpilot

I would strongly caution anyone against…

I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.

Alexandra · 21 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with Foxtons and BidX1 Lewis Austin and Paul Ferris were fantastic from start to finish. They stopped at nothing to help us get over the line. Were helpful, responsive, even on their day off. They are a real credit to Foxtons. We are very grateful indeed

Charles · 26 October 2023

★★★★★ 1/5

Google

My experience with Foxtons over the years has been disappointing. While I've utilized their services for buying, selling, and letting properties, their reliability and organization have steadily declined. In recent years, dealing with them …

Shirin · 16 April 2025

★★★★★ 5/5

Trustpilot

I had a wonderful experience with…

I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.

Noman · 20 December 2025

★★★★★ 5/5

Trustpilot

Staff excellent

Staff excellent. Lots of way communication.

Alan · 21 September 2026

★★★★★ 1/5

Trustpilot

Unprofessional Service

Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.

Ali · 20 May 2026

★★★★★ 1/5

Trustpilot

Extremely poor handling of deposit refund, lack of accountability and communication.

I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.

Gulum · 20 October 2025

★★★★★ 1/5

Trustpilot

23 days and still don’t get my deposit

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.

Daniel · 13 April 2026

★★★★★ 1/5

Trustpilot

refused to show us around any property…

refused to show us around any property until we already had money in the bank or a mortgage in place to purchase. aweful company only out for commission

Ant · 19 March 2026

★★★★★ 5/5

Google

Thanks to Mohammed and Connor, we secured our next home in a very short space of time. they were both friendly, professional and very quick to turn around queries. We would definitely recommend Foxtons especially Mohammed and Connor if you are looking to purchase a propoerty.

Mohamed · 26 October 2023

★★★★★ 1/5

Trustpilot

Serious data concerns

I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.

Ce · 14 May 2026

★★★★★ 1/5

Trustpilot

62d Stanhope Gardens

Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!

Vladdy · 9 December 2025

★★★★★ 1/5

Trustpilot

Failed to repay deposit

Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.

Joe · 20 October 2025

★★★★★ 1/5

Google

I am writing this review because I have received some of the worst support and communication from our property manager. It has been well over a month since I moved out of my apartment and I am yet to hear anything regarding the return of my deposit. On top of that there were multiple other issues that needed resolving in which I have been unable to get any answers too. I have tried emailing and calling and have heard nothing back.

Rory · 26 October 2021

★★★★★ 1/5

Google

Do not give your keys to them if you are a landlord. The property manager, at Baltimore Wharf, where my apartment is, informed Foxtons of a leak in the ceiling on January 5th. It took them 4 months to get it fixed, even though the "Full Management" service states that they have access to 24hr contractors. During the 4 month delay a small leak became a flood and caused £10,000 worth of damage. They refuse to acknowledge any responsibility and treat me like dirt after 10 years of charging me above average fees. I have now given up dealing with their uncaring staff and am taking legal action, and looking for a more professional letting agency.

Colin · 26 October 2021

★★★★★ 1/5

Trustpilot

Landlord, letting through Foxtons.

I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months

CJR · 5 May 2026

★★★★★ 1/5

Google

One star. I would provide none if the option was available. To be clear and for the avoidance of doubt, the review that follows covers this …

Jay · 16 April 2025

★★★★★ 5/5

Google

Review for Charles Okwuosa who is part of Foxtons Concierge Service. Charles was professional, responsive and helpful in sourcing help and services for various jobs we needed for our new flat. He follows up and follows through. A true service oriented professional.

Douglas · 26 October 2023

★★★★★ 1/5

Google

There is almost no communication with property manager who is always either in the meeting or out of office and even if she replies back every now and then, the property manager does not know what is happening in the flat and is unable to answer questions. Managers don’t answer as well. Horrible experience.

Emilia · 26 October 2022

★★★★★ 5/5

Trustpilot

First Time Buyer

As a first time buyer, I had no experience of what the process would entail (and indeed how long it would take due to external reasons/delays.)

Max · 25 February 2026

★★★★★ 1/5

Trustpilot

Blatant liars - the most unprofessional service

We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.

Brandi · 13 November 2025

★★★★★ 1/5

Google

My experience with Foxtons as a first time buyer has been absolutely horrible. After a lot of searching around we finally reserved a property in hounslow by the builder bath road homes Ltd, the agents name was Siyana. After reservation, we went on to complete all formalities. Applied for help to buy and also had it approved. We were now in process of applying for the mortgage. And it was then that I get a call from Foxtons that the reservation is being pulled back saying the seller found another person who has offer a higher sum. And this call comes from the manager of Siyana. I didn’t even receive a single call from Siyana. And the funny part is that this property is still on the market. We were put through the whole process of buying this property and then told we can’t have it. As a first time buyer, this is soo discouraging. Never go to Foxtons if you’re a first time buyer especially. You won’t be looked after.

M · 26 October 2020