1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
Trusted Agent profile
Foxtons Ilford reviews
★★★★★
296 reviews across 2 platforms
Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE, Hounslow, W4 5BE
Foxtons's Hounslow office at Building One is rated 3.1 out of 5 across 296 reviews on two platforms, including 141 Google reviews rated 2.7.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
1/5
GoogleI would say this is the worst agent I’ve ever dealt with. They never take responsibility for anything, and they consistently ignore my calls, no matter how urgent the matter is. It’s incredibly frustrating to deal with such unprofessional behaviour.
Agent replied · 22 October 2024
Hi Olivia Chung, We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
TrustpilotTONY CHAN : Excellent professional
TONY CHAN is very helpful to me in looking after my flat . He has been most useful in communicating with the tenant on all matters .
1/5
TrustpilotFoxtone letting agency unprofessional…
Foxtone letting agency unprofessional team and agents. I have give the deposit for one house after 2 weeks I sign the contract and I recive call from agent with one responding: Sorry you are failed in bank statements. This situation si very stressfully for me and my family. I have tell to my lawyer to go back for this chase because his make me sick.
5/5
TrustpilotAbsolutely Great!
This is an updated review as my last review was 10yrs old.
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
1/5
GoogleFoxtons is very helpful when you want to rent from them (=give them money), but it pretty much stops there. Property management depends completely on the person who manages your property. During a 7-year tenancy, we had 5-6 different property managers, 2 of them good, rest of them an absolute mess. The good ones actually responded to emails/calls, and got things fixed. The bad ones did not know how to communicate at all, left us hanging for a week with a massive leak from out kitchen ceiling that affected our electrics and made the lamp flicker like crazy. No response, no help, just a dark kitchen with a bucket on the floor. So it really depends if you are lucky enough to get a property manager who cares at all. The fact that we had a different person almost every year says something about Foxtons as a company, if their staff turnover is so big. And now, when we wanted to leave the flat... what a nightmare!! We sent a written termination of tenancy to Foxtons, and nothing happened for about 4 weeks. Then suddenly, our phones started ringing constantly. They wanted to book about 5 visits/week to our flat, either for market value estimation, photography, general check, viewings for different people etc. This would have probably been fine last year (although annoying), but now, during coronavirus times I found this completely unacceptable. I understand that these need to be done, but there are ways to make it safe for everyone. There was not the slightest try from Foxtons to arrange as little visits as possible (e.g. do photography and other stuff on the same visit). They also kept calling us with less than 10h notice that they wanted to bring someone to view the flat. When I raised this issue via email, that I do not think it's right to bring strangers into our home multiple times a week every week until we leave during a global pandemic, and asking if they could for example arrange one viewing day/week and bring the people in stages, they called my husband to ask "what exactly is the problem here". They basically ignored me completely, did not respond and called my husband to try to sort the matter out. We were also sent multiple emails with wrong information, for example wrong dates and times for Check-out reports. When we emailed back to ask is this wrong, we never got a response. And then there's issues with deposit, of course. MyFoxtons portal asks for the tenant to wait and that the deposit will usually be returned about 10 days after the vacate date. We waited, and then emailed about 2 weeks later when there was no communication. We received an email apologising for the delay (blaming coronavirus lock down of course, even though they can easily work from home during a lock down), saying that we should get an update by then of the week (it was Wednesday). Another 2 weeks passed, and no information. I sent another email, another week passed and no response. I sent another email, and then finally, 6 weeks after the vacate date we received information stating that there will be deductions on our deposit (also wrongly held for a clean we are not obligated to pay, as we were not provided a clean when moving in). We disputed it, and had to wait for 12 days again before we got a response, that actually did not respond to any of our complaints, just said that the comments have been passed to the landlord, which I already knew. The non-disputed part of the deposit has now been returned, 2 MONTHS LATER, but no news at all for the disputed part that is still held by Foxtons. I think this is all absolutely disgusting, they are very keen on getting you in their flats and taking your money, but when it comes to helping the tenant or respecting their rights when they want to leave, the customer service is non-existent. We were their tenants for 7 years (not sure why) always paid our rent on time and never cause any kind of trouble, and get treated like this. Avoid their flashy lights they put up when you're looking for a home, it only goes downhill from there.
1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
5/5
TrustpilotI would recomend Foxton
I would recomend Foxton - very helpfull.
1/5
GoogleLandlords Avoid at all costs. I had my flat up for Sale through Foxtons, after a period of no offers, was persuaded to rent through them with their letting service. I am an experienced Landlord and was a Director of the Right To Manage company for the block of three flats. I explained this to them and therefore, I did NOT need them to manage the flat. They completely ignored this, and proceeded to charge me management fees, and were constantly late with rental payments. I am now taking my complaint to the Property Ombudsman, as they have still not even bothered to address my complaint.
Agent replied · 22 October 2024
Hi Carole, please could you email us on social@foxtons.co.uk and provide us your details and the property address so we can look into this for you? Many thanks, Sophie.
1/5
GooglePotential Landlords please be warned, stay well away from this company. We have been dealing with their completely inept lettings department for the past 15 months and have encountered no end of problems. They fail to communicate on every level. Apparently our tenants are moving out in December (we got told this by the tenant directly) no one from Foxtons has bothered to let us know. Been trying to contact our property manager for well over a week with emails and calls. Cannot get one returned call or email. Rent for this month is unpaid due to Foxtons not having emailed the tenants the payment link (tenant more than happy to pay the rent directly to us, thankfully). Just tried calling Head office to speak to an make a complaint to a James Stephenson and got told he won't come to the phone and put anything in writing. Stay well clear of this company, there are some actual letting agents out there that do provide a service. Choose one of them.
Agent replied · 22 October 2024
Hi Graham, please could you email us on social@foxtons.co.uk with more information so we can look into this for you, and escalate. Thank you.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
1/5
GoogleMy experience with Foxtons over the years has been disappointing. While I've utilized their services for buying, selling, and letting properties, their reliability and organization have steadily declined. In recent years, dealing with them …
Agent replied · 22 October 2024
Hi Shirin Ovissi, We apologize for your experience with Foxtons Head Office. … More
5/5
GoogleWe had a fantastic experience with Foxtons and BidX1 Lewis Austin and Paul Ferris were fantastic from start to finish. They stopped at nothing to help us get over the line. Were helpful, responsive, even on their day off. They are a real credit to Foxtons. We are very grateful indeed
5/5
TrustpilotGreat professionals
Great professionals. easy to work with.
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
5/5
TrustpilotThank you Foxtons & Rebecca
We use Foxtons for all our properties where they undertake a really good job for us.
5/5
TrustpilotGreat rep to work with.
Sarah has always been attentive, responding very quickly and solving any problems that might have arisen.
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
5/5
GoogleThanks to Mohammed and Connor, we secured our next home in a very short space of time. they were both friendly, professional and very quick to turn around queries. We would definitely recommend Foxtons especially Mohammed and Connor if you are looking to purchase a propoerty.
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Foxtons Ilford
How many reviews does Foxtons Ilford have?
Foxtons's Hounslow office has 296 reviews across two platforms: 141 on Google, 155 on Trustpilot (across the whole business).
What is Foxtons Ilford's rating?
Foxtons Ilford is rated 3.1 out of 5 across all 296 reviews, and 2.7 out of 5 on Google from 141 reviews.
Where is Foxtons's Hounslow office?
Foxtons Ilford, Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE, Hounslow, W4 5BE.
