Foxtons Ilford reviews

★★★★★ 5/5

Trustpilot

Quick and Easy

The service I got from Ash was exceptional.

Tej · 22 September 2026

★★★★★ 4/5

Trustpilot

Overall good experience with Foxtons

Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.

Daniel · 24 June 2026

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Trustpilot

Harry Fox My Property Manager at…

Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended

Andrew · 22 June 2026

★★★★★ 5/5

Trustpilot

We were well supported by Molu

We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.

Bhaskar · 21 September 2026

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Trustpilot

Satisfactory property management

I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.

Ding · 24 June 2026

★★★★★ 1/5

Trustpilot

Disorganised and Unreasonable Charges

I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.

Dan · 22 June 2026

★★★★★ 1/5

Trustpilot

Our experience with Foxtons has been Disappointing and Unfair

Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.

Kambhampati · 15 September 2025

★★★★★ 5/5

Trustpilot

Truly fortunate to have had Foxton's Andy Hoad Onboard

Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.

Al · 21 September 2026

★★★★★ 5/5

Trustpilot

Nikita Harper

My review only refers to Nikita Harper from Foxtons Letting Support Department, who called me today to help me resolve several issues with my logging in to my Foxtons Account. She was helpful, courteous, and followed up on our conversations. I have nothing good to say about the rest of the Foxtons team, including people at the Head Office, who were not only unhelpful, but kept on transferring my call to other people in the Foxton organisation, who were of course not at their seats, but "please leave a message and I will get back to you". I wasted well over an hour of my time today on the phone trying to get Foxtons support to resolve a problem they have created.

Asif · 19 January 2026

★★★★★ 1/5

Trustpilot

Absolute scam of a company, avoid at all costs

Absolute scam of a company. I’ve never gone to a Foxtons viewing where the property was as advertised - e.g. they say it’s a 5 minute walk from the station and it ends up being a 20 minute walk. They’ll do anything to get you through the door of a property, in the hope that you’ll somehow fall in love with the Godforsaken place once you get there. It’s a bit like how men all say they’re 6’0 on dating apps and then hope that their mediocre personality will win you over when you realise they’re 5’9 in person. Also, if you give your number to one office, be prepared to have endless phone calls for the rest of your life. I once had 10 phone calls in one day from different offices I wasn’t registered with, all asking if I would like to register with them. This morning I’ve had four offices call so far and it’s only 11am. If you don’t pick up the phone, they just immediately call back - very convenient if you’re in a meeting or on another call. This is despite the fact that I have asked them to remove my number from their database. And they all have different numbers so blocking one does nothing, and you don’t know if it could be someone else calling so you inevitably have to pick up just in case. So basically, sign up for Foxtons if you want to be pestered for the rest of your life by absolute crooks!! How fun!!

Lily · 16 January 2026

★★★★★ 5/5

Trustpilot

Alycia Levy at Foxtons is brilliant

I use Alycia Levy as my property manager and have done so for several years and she is excellent, always going above and beyond. She is responsive, knowledgeable, providing excellent customer service and I am not sure what I would have done without her as she is always gets things sorted and organised and keeps me updated.

Wendy · 23 June 2026

★★★★★ 1/5

Trustpilot

Avoid

Absolutely terrible experience as a tenant. Apartment put on the market for sale and I had to suffer through six months of viewings although my contract did not stipulate this. Very inconsiderate and once I gave notice to move out the property was immediately put on the market for a higher rent. Agents come for viewing with no notice and have no respect. Several deductions taken from deposit creating various inane reasons . Avoid at all costs.

Esme · 11 January 2026

★★★★★ 1/5

Google

Today (12/12/25) at around 09:30 on the M4, one of your drivers driving a Mini, registration LS73 GXC, was continuously using his mobile phone while driving and hogging the middle lane. Once he finished using his phone, his driving became even more concerning. Despite the speed being reduced to 40 mph, he began driving aggressively, flashing other drivers to move faster, and also attempted to undertake other vehicles. His behaviour was reckless and extremely dangerous. Given that this vehicle is displaying full company branding, this reflects very poorly on your business. If you employ drivers like this, it may be worth reconsidering allowing them to operate company-branded vehicles, as it presents a serious risk to public safety and your company’s reputation. I truly wish I had dash cam footage, as I would have reported this incident directly to the police. I hope this matter is taken seriously.

Google · 13 December 2025

★★★★★ 5/5

Trustpilot

I have always had a great experience…

I have always had a great experience with Foxtons, both as a tenant having them as managers and as someone looking for a flat. The agent Yasmin recently has been amazing; it’s her kindness and availability that really made her stand out!

Elena · 23 September 2026

★★★★★ 1/5

Google

Extremely Stressful and Disappointing Experience I have always been a responsible tenant, paying my rent on time and keeping clear records of every payment. However, my experience with Foxtons has been extremely disappointing and unnecessarily stressful. Despite making payments promptly, I repeatedly face issues where my rent is not recorded correctly, or the system shows a balance of £0 while I continue to receive threatening payment reminders. Each time I raise this issue, I am ignored. I’ve sent multiple emails and received no proper response or resolution. This ongoing negligence is not only frustrating but also damaging to my reputation as a reliable tenant. The rental payments department urgently needs a serious internal review, as the current level of professionalism and reliability is far below acceptable standards. Foxtons’ lack of accountability and poor communication have completely ruined what could have been a positive rental experience. I truly hope management takes these complaints seriously, because this kind of service destroys the company’s good name and the trust of its clients.

Christy · 16 November 2025

★★★★★ 5/5

Trustpilot

Great experience overall

Great experience overall, especially from Ciara Ryan

Stephen · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).

Gianluca · 23 May 2026

★★★★★ 5/5

Trustpilot

Staff excellent

Staff excellent. Lots of way communication.

Alan · 21 September 2026

★★★★★ 1/5

Trustpilot

Three words - don’t do it

We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.

Nicola · 9 December 2025

★★★★★ 1/5

Google

Worst Agent I’ve seen!!!!!!Totally a scam. Rent a flat which is terrible. When I moved in, it’s dirty and there full of Landlord’s personal item like towels and bedsheet and socks. For the first whole month, there is no hot water at all. The boiler has been leaking for 6 months. The dishwasher has been broken for 3 months. The property manger Rebecca Booton was ignoring all issues and never able to be reached. Advice: if you’d like to live a happy life, never rent any property from here.

Miao · 23 October 2023

★★★★★ 2/5

Trustpilot

used to be good but ever since the…

used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.

Hugh · 18 May 2026

★★★★★ 2/5

Trustpilot

I feel that the experience was negative

I put my flat up for sale with my Foxtons, I was going to go with another agent but they were very pushy and said how they managed to sell better than anyone so I went with them. I was under the impression my flat would go straight up but after I signed the contract it took them 2 weeks to take photos and put them up, in the meantime they put up a video of the flat from a mid-term inspection where it looked absolutely disgusting. I had never seen this video and I don't see why it would be allowed to be put up without my permission, I asked for it to be removed, they didn't and it took them nearly the 2 weeks to remove it. The photos they took were adequate but not particularly great, I was pretty disappointed. I felt that the price was extremely over inflated (like all their prices) but respected they knew better than me, but when every single person gave feedback that it was way overpriced and no one showed any interest I became quite embarrassed. I found it very hard to contact my sales agent and just gave up most times after leaving numerous messages. I heard from my agent 10 times more before I signed with them than I did during my contract. When I gave notice 28 days before the end after having no interest, I was reminded how they are the number one and warned that going to another agent would not solve the issue. Their commission is so much more than everyone else but I feel my experience with their sales agent was extremely poor and I can't believe I had no interest in my nice flat. I feel I made a mistake going with them and would caution anyone thinking of them. Also I rented my flat with them for nearly 2 decades and my last tenant emailed them notice which they said they did not receive until the next day so they extended the end date to one day beyond the end of the month, they then charged me a management fee of £9 for the one day (and she paid £1 something rent for that one day). I will never rent with them again due to the complete lack of transparency with regards to money. (As for the excuse that the housing market is quiet I put my other property up for sale at the same time and it sold within 2 weeks, but then again the photos were really good and the price was reasonable).

Kat · 16 September 2025