Trusted Agent profile Β· Hounslow
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296 reviews across 2 platforms
Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE, Hounslow, W4 5BE
Foxtons's office in Hounslow, at Building One, is rated 3.1 out of 5 across 296 reviews on two platforms, including 141 Google reviews rated 2.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely poor experience with Foxtons
Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.
4/5
TrustpilotLovely service
I've been fortunate that since Ariana has taken over as the lettings manager things have been as smooth as silk. Businesses are made by the people who work there and since she joined things have been terrific. Responsive and proactive, and making a real difference.
1/5
TrustpilotMy experience with Foxtons
My experience with Foxtons during the termination of my tenancy was extremely disappointing.
Hi, Weβre sorry to hear your experience has not been positive. If you would like us to look into this, please contact us at Social@foxtons.co.uk with more details. Alex
5/5
TrustpilotWe have been served by Kiran
We have been served by Kiran. The way Kiran described the property it was amazing. She was amazing. She is super professional and approachable. Foxtons should hire more people like Kiran
1/5
GoogleOne star. I would provide none if the option was available. To be clear and for the avoidance of doubt, the review that follows covers this company in its entirety. This is not made in reference to any one particular group of staff employed by these people as there has been more than one poor experience at more than one of these branches. As far as the reviewer is concerned, as similar questionable tactics and behaviour have been witnessed when dealing with multiple staff in this company's employ, the selected location is appropriate for this review. This company, who label themselves 'london's estate agent' - clearly not the case based on the sheer volume of reviews to the contrary - seem to think that the standard form/s of behaviour towards and interaction with the british public do not for whatever reason apply to them. Having myself had to contact this group on more than one occasion only to find that selected parts of whatever information they had chosen to publish to one property platform or another - including Rightmove and OnTheMarket - was in fact either misleading or completely fabricated, I have yet to experience a single civil interaction with any of them based on the fact that all of the employees here appear to believe they can drop new information regarding their so-called 'listings' into a conversation as and when they please to. I am a busy person as most any individual who has made it to the point in life where they have to deal with this lot would be - and i do not want to or need to have to hear about all of the additional clauses or addendums attached to the sale or rental of a london property that them or their pals have decided to suddenly reveal while i am wasting my own valuable time calling them directly, which has to be done in order to circumvent their invasive automated text messaging which is clearly designed to drum up more prospective business for their own shop. I can honestly say that, with the exception of one other london bunch, this lot are a close second for the worst estate agents that i have thankfully never had to and will now never have to have anything more than cursory dealings with ever again.
Hi JJ Stephenson, We apologize for your experience with Foxtons Head Office. We take client complaints extremely seriously and always investigate them fully; please do reach out to βsocial@foxtons.co.ukβ so we can investigate this matter further. Best, Sophie
5/5
TrustpilotFantastic experience
I had a fantastic experience with Foxtons. Despite a challenging market, they secured a buyer for our property within just two weeks of listing. The team was highly organised, professional, and, most importantly, extremely responsive. Everyone I dealt with was friendly and approachable, which gave me real peace of mind throughout the process. When youβre under pressure to sell and move things forward, that level of support and responsiveness makes all the difference. I would highly recommend Foxtons.
1/5
GoogleFoxtons doesnβt respond to email phone call not even head office!!! Pay rent and not living into the flatβ¦π‘π‘ β¦
Hi Christel, Thank you for raising this. Weβre sorry to hear about your experience. Please do reach out to βsocial@foxtons.co.ukβ so we can investigate this matter further. Best, Sophie
1/5
TrustpilotAbsolutely unacceptable and a completeβ¦
Absolutely unacceptable and a complete waste of my time.
Hi, Thank you for your feedback. We are sorry to hear that your recent experience did not meet expectations. We would like the opportunity to review this further. Please contact Social@foxtons.co.uk with the relevant details so we can investigate internally. Kind regards, Alex
1/5
TrustpilotWARNING: Extreme harassment and zero internal coordination
I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.
1/5
TrustpilotOutrageous and awful management service
As a landlord (don't hate me!) paying for a managed service, they tried to charge me Β£90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.
5/5
GoogleI worked with Charles Okwuosa as part of the concierge service. I have to say, it was an excellent experience, Charles was on the ball from the get go. He was always available for calls, he did all the research work for me to find the right contractor for the clean up. He took the work very personally and was extremely compassionate about the situation. You are a legend Charles!!
1/5
GoogleGarbage real estate agency. They show all kindness until the contract is signed, but after the contract is signed, they stop working at all. At least Koreans, don't work with this company. If any problems arise in the house I live in, they are not handled properly. They only respond via email based on what is advantageous in the contract, and they never deal with complaints with sincerity. It's a dirty company that only collects trash. Better go somewhere else.
Hi λ§μμ¨, We are sorry to hear about your experience with Foxtons Head Office. We take client complaints extremely seriously and always investigate them fully; please do reach out to βsocial@foxtons.co.ukβ so we can investigate this matter further. Best, Sophie
1/5
GoogleGarbage real estate agency. They show all kindness until the contract is signed, but after the contract is signed, they stop working at all. At least Koreans, don't work with this company. If any problems arise in the house I live in, they are not handled properly. They only respond via email based on what is advantageous in the contract, and they never deal with complaints with sincerity. It's a dirty company that only collects trash. Better go somewhere else.
Hi λ§μμ¨, We are sorry to hear about your experience with Foxtons Head Office. We take client complaints extremely seriously and always investigate them fully; please do reach out to βsocial@foxtons.co.ukβ so we can investigate this matter further. Best, Sophie
1/5
TrustpilotAppalling lack of transparency, 5 months of silence followed by an βambushβ claim
I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.
5/5
Trustpiloti work with kingsroad office they areβ¦
i work with kingsroad office they are amazing all of them but specially Olivia Sourav Kinan and Amir also in the head office lisa george wow amazing people very nice very friendly but very proffessional well done
5/5
TrustpilotGreat service
Great service and team
Hi Darawan, Weβre glad youβve had a positive experience with the service and support provided. Alex, Get it done with Londonβs number 1!
1/5
TrustpilotI wanted to view a house
I wanted to view a house. I was asked about my financial position and pushed to see their recommended mortgage broker and solicitor services. I said I had my own and it is all lined up so I'm not interested in using yours.
5/5
GoogleWe had a fantastic experience working with Foxton while in the process of purchasing our house. They are very professional, friendly and knowledgeable. Archie was excellent. He knows the area very well and was professional at all times. From start to finish, he is always available and always communicated very promptly with all relevant information. Would definitely recommed to anyone who's looking to buy a property.
1/5
TrustpilotA huge disappointment from start to finish
Our experience with Foxtons has been nothing short of frustrating. From the very beginning, communication was poor. Before moving in, emails went unanswered or delayed, and once we raised urgent issues like a serious mold problem, it was not addressed in a timely manner. We also went without heating for weeks in the winter before finally being given a few space heaters as a stop-gap.
5/5
TrustpilotCould not recommend mario enough
Could not recommend mario enough, was really helpful and really listened to what I was looking for, brilliant!
5/5
TrustpilotSuperb experience
Ash showed me a house I was interested in. He was extremely polite, patient and professional through out.
5/5
TrustpilotGreat Experience!
Iβve had a really positive experience with Foxtons, both in helping me find a property in an area I already knew and loved, and in providing excellent management throughout the tenancy.
1/5
GoogleWe moved out from the property by end of July and accepted the requested deduction from our deposit even we think that it is unfair. However, after 2+ month we still couldn't get remaining deposit back. Process is extremely slow Lastly, 4 weeks ago we have been told that we would receive deposit in 5-7 days but still could't get it.
5/5
GoogleDo not be fooled by the corporate image. The Foxtons team were awesome. Iβll try not to make the experience sound too good, however, my house was on the market for approximately two years with three local agents at price ranges from offers above Β£999,999 to Β£1200000.. Foxtonsβ approach was clear and simple. We had an open day resulting in 10 viewings & 3 offers and together Saijal (the manager) and I chose what was the best buyer for me. Edward, the sales negotiator, gave me regular updates and helped in accommodating requests from the buyer which we adhered to. From start to finish I felt I was in safe hands which was not the case with other agents. I would recommend Saijal, Edward and Foxtons to anyone who want a professional service. Highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hounslow office has 296 reviews across two platforms: 141 on Google, 155 on Trustpilot (across the whole business).
Foxtons Ilford is rated 3.1 out of 5 across all 296 reviews, and 2.7 out of 5 on Google from 141 reviews.
Foxtons Ilford, Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE, Hounslow, W4 5BE.
