Trusted Agent profile · Hounslow
★★★★★
296 reviews across 2 platforms
Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE, Hounslow, W4 5BE
Foxtons's office in Hounslow, at Building One, is rated 3.1 out of 5 across 296 reviews on two platforms, including 141 Google reviews rated 2.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
Trustpilot62d Stanhope Gardens
Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!
1/5
GoogleI am writing this review because I have received some of the worst support and communication from our property manager. It has been well over a month since I moved out of my apartment and I am yet to hear anything regarding the return of my deposit. On top of that there were multiple other issues that needed resolving in which I have been unable to get any answers too. I have tried emailing and calling and have heard nothing back.
Hi Rory, we are sorry to hear this. Please could you email us on social@foxtons.co.uk with your details and the property address so we can take a look into this for you. Thank you, Sophie.
1/5
GoogleDo not give your keys to them if you are a landlord. The property manager, at Baltimore Wharf, where my apartment is, informed Foxtons of a leak in the ceiling on January 5th. It took them 4 months to get it fixed, even though the "Full Management" service states that they have access to 24hr contractors. During the 4 month delay a small leak became a flood and caused £10,000 worth of damage. They refuse to acknowledge any responsibility and treat me like dirt after 10 years of charging me above average fees. I have now given up dealing with their uncaring staff and am taking legal action, and looking for a more professional letting agency.
We are sorry to hear about your experience, and we understand that our team have since been in touch with you to discuss a resolution. We appreciate your comments and would like to reassure you that all your feedback has been taken on board to improve our services where needed going forward.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
1/5
GoogleOne star. I would provide none if the option was available. To be clear and for the avoidance of doubt, the review that follows covers this …
Hi JJ Stephenson, We apologize for your experience with Foxtons Head Office. … More
5/5
GoogleReview for Charles Okwuosa who is part of Foxtons Concierge Service. Charles was professional, responsive and helpful in sourcing help and services for various jobs we needed for our new flat. He follows up and follows through. A true service oriented professional.
1/5
GoogleThere is almost no communication with property manager who is always either in the meeting or out of office and even if she replies back every now and then, the property manager does not know what is happening in the flat and is unable to answer questions. Managers don’t answer as well. Horrible experience.
1/5
GoogleMy experience with Foxtons as a first time buyer has been absolutely horrible. After a lot of searching around we finally reserved a property in hounslow by the builder bath road homes Ltd, the agents name was Siyana. After reservation, we went on to complete all formalities. Applied for help to buy and also had it approved. We were now in process of applying for the mortgage. And it was then that I get a call from Foxtons that the reservation is being pulled back saying the seller found another person who has offer a higher sum. And this call comes from the manager of Siyana. I didn’t even receive a single call from Siyana. And the funny part is that this property is still on the market. We were put through the whole process of buying this property and then told we can’t have it. As a first time buyer, this is soo discouraging. Never go to Foxtons if you’re a first time buyer especially. You won’t be looked after.
We’re very sorry to hear about the experience you had with this developer, and we appreciate how discouraging this situation must be. I understand we’re currently trying to help you find an alternative property, and we hope we can do this for you as soon as possible.
1/5
Googleit’s nearly 2months I’ve moved out and they still have not returned my deposit nor responding to the dispute. The house was spotless and still they want to deduct £240!!! For cleaning, and other stuff , total of £450! This is after two years I’ve been a tenant and they postpone the repairs(one incident took a year!! To be resolved) . If you wonder you can ever reach them they are 98% of the time either away from the desk or on lunch! Well done on how you make money!
Hi Leila, we are very sorry to hear that you have had this experience. We understand that you are working closely with the property manager to resolve this situation.
5/5
TrustpilotEvery thing is well!
Tony chan from property management is very helpful.
5/5
GoogleNatalie Simpkins-Robert was professional, personable, authentic, punctual, very timely in responding to my queries and pro-active in only finding me properties that fit what I was looking for. I didn't feel like she was pushy either which was good.
1/5
GoogleI have rented my property with Foxtons and had the worst experience in 20+ years of being a landlord. They did very few initial checks on the tenant and the support team let me down not once but twice when he stopped paying rent and I needed their help. They turned a bad experience into a nightmare with zero contact, zero support and zero culpability. I would not advise anyone to use them.
Hi Jayne, thanks for taking the time to leave a review. We aim to deliver a high level of service which delivers the best outcomes for our clients, and we’re very sorry to hear you feel our service fell short for you. We have escalated your feedback, in order to improve our services. We understand our Lettings Support team have been in touch with you to discuss this.
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
1/5
TrustpilotI paid **£350 for a professional…
I paid **£350 for a professional end-of-tenancy cleaning service** arranged through Foxtons. **The service was not provided**, which is clearly stated in the **end-of-tenancy checkout report**.
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
1/5
GoogleWe're being repeatedly harassed by Foxtons to give 'feedback' on a few properties we've seen recently. We expressed our feelings on the day of the viewing and said to the women who showed us around that we were in no position to make any brash decisions. I explained that we would be in touch IF we wanted to take things further. We have not been left alone since, even though I have made it very clear that we do not wish to be contacted any more. I've had to block the number I'm getting so many calls from them. It's utterly disrespectful behavior and has shown us how little they care about anything but their commission. Avoiding Foxtons at all costs from here forward.
Hi Madeleine, thank you for taking the time to leave your feedback. We have spoken with our teams to inform them you no longer wish to be contacted. We apologise for any inconvenience and wish you the best of luck in your property search!
1/5
GoogleWorst Company, Never rent with these Awful people, they are very nice in the begining , but once they get their money, no one cares about any problems or concerns, they stop answering your calls, and passes blame on some other department, I will Never be renting with them again! ( also, Charged me for Professional cleaning when I recieved the Flat domestically cleaned)
Hi, We're sorry to hear you feel this way. Please could you email us on social@foxtons.co.uk with your details and further information so we can look into it for you? Thank you, Sophie
5/5
GoogleRecently bought a property through foxtons and they were great. George was super helpful, definitely went out of his way, such good communication (used WhatsApp as I'm awful with emails) and was really friendly too!
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
1/5
GoogleI had an awful experience with Foxtons. I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible. I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent. I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS. They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny. Avoid this company ripping off tenants!
1/5
GoogleWorst estate agent in the UK. We signed a tenancy agreement and the property was sold two weeks later without any communication. We signed a tenancy agreement and the property was sold two weeks later without any communication. We were betrayed at our time and expense. We still have not received an apology. Worst estate agent in the UK. We signed a lease agreement but the property was sold two weeks later without any communication. We signed a rental agreement but the property was sold two weeks later without any communication. Our time and expense were sold. We still haven't received an apology.
5/5
GoogleFrom start to finish was such a pleasure to be looked after Paulius and Giles. They was honest, direct and kept me in the loop throughout the negotiation and then during the sale. They went a step further and helped sort out so many things. The process of buying a property can be an incredibly stressful especially first time. But they were incredibly communicative, responsive, and acted very quickly on everything possible. I am exceptionally lucky to work with them on this, as I'm very aware the process could have been a lot more painful and stressful without them on hand. Would recommend them to anyone! Thank you so much. Egle
1/5
GoogleThis is the worst managed service of any estate agents I have ever used. Landlords DO NOT USE THIS SERVICE. Absolutely useless. It took me 2 months and over 4 calls and 5 emails to the branch and head office to find out who was ‘managing my property’ They didn’t pay me for over 3 months. Took them over a month to find a misplaced payment from tenants, which they didn’t even notify me about, I had to keep checking. Took them a week to respond, Once they did respond they didn’t resolve anything , I had to speak to the tenant directly and then chase them. I have a live water incident, my assigned ‘manager’ went on leave and didn’t hand it over to anyone so yet again I will be contacting the tenants and rectifying the incident. DO NOT USE THEM EVER.
5/5
TrustpilotI had the pleasure of working with Asim…
I had the pleasure of working with Asim Chaudhry, during my home search, and I can confidently say he is one of the most dedicated and professional real estate agents I have ever met.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hounslow office has 296 reviews across two platforms: 141 on Google, 155 on Trustpilot (across the whole business).
Foxtons Ilford is rated 3.1 out of 5 across all 296 reviews, and 2.7 out of 5 on Google from 141 reviews.
Foxtons Ilford, Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE, Hounslow, W4 5BE.
