Trusted Agent profile · Hounslow
★★★★★
485 reviews across 2 platforms
225a Chiswick High Road, Chiswick, London, W4 2DW, Hounslow, W4 2DW
Foxtons's office in Hounslow, at 225a Chiswick High Road, is rated 4.0 out of 5 across 485 reviews on two platforms, including 270 Google reviews rated 4.3.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
TrustpilotThree words - don’t do it
We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.
5/5
GoogleBuying or selling a property is rarely an easy process, especially in the current market. However, if you want to ensure that you give yourself the best possible chance, then we highly recommend that you retain Adam O'Leary, and Dominic Best of Foxtons, Chiswick. Adam and Dominic marketed and sold our house, (this year) within three months of acceptance of an offer. Adam and Dominic were utterly professional, refreshingly respectful of both us and the buyer and their objective was always to reach completion. Their professionalism ensured that the objective was never lost but the process was handled with civility and we valued their guidance when we encountered contentious points. Adam and Dominic also had a strong grasp of the local and national property market which at times was fast moving. We always felt valued as clients with our calls returned in good time and their use of WhatsApp to update us or provide information was excellent. Adam and Dominic were also able to guide us as to certain services to ensure we presented our house in the best possible way by introducing us to Ćharles Okwuosa who heads up Foxtons’ concierge service. Again, Charles was extremely impressive, polite, responsive and once he understood our needs, able to recommend all variety of service providers, including decorators and staging professionals. Foxtons also provides a choice of Conveyancing solicitors for you to consider. We chose a solicitor from the firms recommended and this was of enormous benefit as both Foxtons and the solicitors respected and appreciated each other which ensured a united approach in representing our interests, resulting in an efficient and focused legal process. We recommend Adam, Dominic and Charles individually but we also recommend Foxtons for the quality of its staff and its clear desire to provide a full service to its clients which has clearly been thought through and the result of which is excellence.
5/5
GoogleJoseph is hands down the best estate agent I have dealt with...and this is coming from a person who used to be an estate agent! Everyone knows how hectic the rental market is and I cannot begin to say how smooth finding our dream apartment was - it almost felt too good to be true. Genuinely cannot thank Joseph enough for the time and effort he put in to helping 3 very needy tenants! He knew what we wanted and he got us what we wanted in such a short space of time - thank you so so much. Anyone who is looking to rent in the Chiswick area, if you end up with Joseph as your agent, you're incredibly lucky!
5/5
GoogleWe recently sold our flat with Foxtons. Previous to instructing them we had marketed the property with another agent for 6 months with zero offers. With the help of Adam (Branch Manager) we repositioned the property on the market and received a number of offers almost immediately. We had a great experience with Dominic who came to see the property before it being listed and was the one who landed us the offer which we accepted and completed on. Dominic was always at hand to help with queries on both sides all the way through to completion. Overall Foxtons Chiswick were professional, very knowledgeable and always available at the end of the phone. Thank you for all your help Dominic and Adam!
5/5
GoogleGabby is a wonderful agent, very friendly and professional. She showed great patience and kindness during the viewing when I asked a lot of questions regarding the details of the properties. She also reached out after the viewing, not urging me to make a bid like many other estate agents, but trying to understand my concerns and even providing suggestions. Although I finally did not proceed with the letting due to a personal reason, the experience was impressive and I definitely would like to reach out to Foxtons - Chiswick again when I try to rent a property next time!
5/5
GoogleI was really impressed from the first day how well Adam presented his in-depth knowledge of the market and properties in the area but also how well he listened when he first visited the property. There was no rush in the visit and he and his colleague were quite happy to chat for some time - not always about the house but current affairs, sports, music etc which I thought was excellent. Foxtons recommended a solicitor to help with the process of selling, which ran so smoothly in under the 3 months it took from valuation to completion. Adam and/or his assistant Will would get back very quickly if I ever had a query, sometimes on the phone or text/email when I was at work. I found them professional, friendly, honest and so easy to work with from start to finish. Without a doubt the best experience I’ve had from any Estate Agents in 35 years.
2/5
Trustpilotused to be good but ever since the…
used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.
5/5
GoogleI had the pleasure of working with Rumi during my recent apartment search and I cannot recommend her enough! She was always prompt in her communication and took the time to really understand my needs and preferences. Rumi was incredibly knowledgeable about the local rental market and provided me with valuable insights that helped me make an informed decision. Her friendly and professional demeanor made the entire process stress-free and enjoyable. Thank you, Rumi, for your outstanding service!
5/5
GoogleI recently rented a property through Gabriella and had an excellent experience. She was very helpful and responsive throughout the entire process. She was able to quickly match me with the perfect rental that met all of my needs, and made the application and move-in process smooth and stress-free. I also appreciated their ongoing support during my tenancy. I highly recommend Gabriella to anyone looking for a rental property, she is professional and truly care about their clients.
1/5
TrustpilotDo not rent through Foxtons
If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.
5/5
GoogleElise at Foxtons Chiswick is absolutely fab at her job. Throughout the process, Elise has kept me informed about potential properties and promptly addressed any inquiries, demonstrating her commitment to delivering outstanding service. I greatly appreciate Elise’s efforts.
Thank you Nigat Parveen for your review. Sophie, Foxtons Chiswick Estate Agents Get it done with London’s number 1!
1/5
TrustpilotExtremely poor experience with Foxtons
Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.
5/5
GoogleElise Garlic was a pleasure to work with. Knowledgeable about the market and very professional in her approach. Hard working and put in a lot of effort to help us find what we were looking for.
Thank you wayne halfon for your review. Sophie, Foxtons Chiswick Estate Agents Get it done with London’s number 1!
4/5
TrustpilotLovely service
I've been fortunate that since Ariana has taken over as the lettings manager things have been as smooth as silk. Businesses are made by the people who work there and since she joined things have been terrific. Responsive and proactive, and making a real difference.
1/5
TrustpilotMy experience with Foxtons
My experience with Foxtons during the termination of my tenancy was extremely disappointing.
Hi, We’re sorry to hear your experience has not been positive. If you would like us to look into this, please contact us at Social@foxtons.co.uk with more details. Alex
5/5
TrustpilotWe have been served by Kiran
We have been served by Kiran. The way Kiran described the property it was amazing. She was amazing. She is super professional and approachable. Foxtons should hire more people like Kiran
5/5
GoogleAdam O'Leary, the sales team lead, is great to work with, and would highly recommend. Great advice, support, and comm throughout the sale process.
Thank you for sharing your positive experience. We're really glad to hear our team supported you well throughout the sale process and made things clear and straightforward. Sophie, Foxtons Chiswick Estate Agents Get it done with London’s number 1!
5/5
GoogleWe sold our apartment through Foxtons with Thomas Watkins as our agent. Even though he’s fairly new, Thomas handled the sale with confidence and professionalism. He listened to our concerns, answered all our questions, and kept the communication clear between both sides. Thanks to his efforts, we managed to complete the sale within just 3 months, which was a great outcome for us. Foxtons as an agency were very much to the point, direct, and focused on making the sale happen, which we appreciate. Wishing Thomas all the best in his future career.
5/5
GoogleI wanted to thank Rumi at Foxtons Chiswick for her perseverance in helping us find the perfect place. Her knowledge and advice about the current housing market was extremely useful and I’d hands down recommend Rumi to anyone searching for a new place.
Thank you KC123, We are pleased to hear you had a good experience while buying your property. Foxtons team, Get it done with London’s number 1!
5/5
GoogleGreat Service. Narean from Chiswick Branch was very helpful in the entire process. He guided me through from start to finish and addressed all my concerns. Would recommend them highly. Very friendly team.
Thank you Poonam Mahadik for your review. Sophie, Foxtons Chiswick Estate Agents Get it done with London’s number 1!
5/5
GoogleJust want to give a shout out about Zoe Ward at the Foxton's Chiswick office. During my property search Zoe was consistently friendly, genuine, knowledgeable, helpful and professional and went out of her way to help me find my ideal property. If you're looking for somewhere in Chiswick or surrounding area, get in touch with her. Thanks Zoe.
5/5
GoogleThomas and his team gave me first class advice when I really needed it, I feel I have found an agent that really cares about my property and tenants long term - thank you!
Hi Aphiwat Luangsomboon, To you for choosing Foxtons Chiswick Estate Agents for your property search. Sophie, Get it done with London's number 1!
5/5
GoogleElise Garlick at Foxtons Chiswick was BEYOND helpful at helping us find and move into our new flat. We are in the United States so it was super stressful trying to organise this from overseas and she made it so easy and stress free!! She was a pleasure to deal with and I can't recommend Foxtons Chiswick more! Best agents out there!!! Elise you are amazing!!
5/5
GoogleJoseph is an absolute legend! He provided us with many options for rental properties, he was always positive and happy to assist us, and really put us at ease with navigating the tricky london rental market. Couldn’t recommend him & foxtons enough as they truly are dedicated in helping you find your home. A home that will suit your needs and budget not to mention! Couldn’t ask for anything better honestly! Outstanding experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hounslow office has 485 reviews across two platforms: 270 on Google, 215 on Trustpilot (across the whole business).
Foxtons Chiswick is rated 4.0 out of 5 across all 485 reviews, and 4.3 out of 5 on Google from 270 reviews.
Foxtons Chiswick, 225a Chiswick High Road, Chiswick, London, W4 2DW, Hounslow, W4 2DW.
