Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot very reliable!
Zoopla sent me an estimate today for my home. Down 10%, yet my parents home a comprable house in the same village has only dropped by 6%! Other propoerties I own or track in the area have all dropped by avg. 2%. Not very reliable!UPDATE 210323: That doesn't explain how two very similar properties in the same village incur such a vast difference. Your methodology and formula are incorrect and provide a false impression, probably to the extent someone could claim damages due to the image you provide.
S · 21 March 2023
Agent replied · 26 October 2024
Hi S Randall,Thank you for sharing your additional comments with us. We appreciate how important the accuracy of the estimated price range shown for your property is to you and we're really sorry to hear that the recent changes to our site made you feel this way. Your feedback is important to us and we'll now reach out to you to discuss this in detail to see if we can resolve this matter for you.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotIf you want to know the value ask…
If you want to know the value ask Zoopla....Really?200k BELOW an agents lowest estimate. House 4 doors down (1 extra bedroom) but with a slightly worse outlook just sold for more than double Zoopla's estimate. What a joke. Only good thing is it shows values or surrounding properties.Update July 2024. Nobody ever contacted me as they promised to do.. 😲
Chris · 1 July 2024
Agent replied · 26 October 2024
Hi Chris,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotintractable and often highly inaccurate valuations
Despite submitting a valuation post extensive renovation works, from the Estate Agent who sold us the derelict property, Zoopla have decreed the property value range to be literally hundreds of thousands less.They have refused to acknowledge the professional valuation or complete overhaul of our home.They are a nightmare to deal with and I have been wrangling with them for over six months.I want my property removed completely from their website, as they are causing immense harm and distress.FURTHER TO THE REPLY FROM ZOOPLA - I am now seriously considering taking legal action against Zoopla.They have emailed to the effect they will possibly go on to publish their harmful and incorrectly low price value range for my property, against my express wishes.I cannot allow this to happen as many buyers take the prices on Zoopla as gospel, unfortunately.If I had plucked an inflated and wishful thinking price out of thin air, I would understand.However, I followed their written instructions to have the price of my home re-assessed & obtained a full inspection report from a highly qualified Estate Agent. All to no avail.I really think it is time Zoopla are held to account and properly regulated.The amount of damning reviews on Trustpilot are staggering.I will not just sit back and let them publish incorrect values against my home, which I have been unable to attempt to sell, due to Zoopla’s ineptitude.
NAB · 10 March 2023
Agent replied · 26 October 2024
Hi Mrs N Bennett,Thank you so much for getting back to us with your contact details.I can see that this has already been escalated to our manager.We'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot what it used to be, don’t waste your time
Estimates are just that but when the data it’s showing is factually incorrect they need to rethink their business model. Zoopla has 1 job and can’t get it right. Its ‘new’ system clearly has major flaws. I am aware of properties that have been sold that the data has be allocated to the wrong property. The app also now doesn’t show sales data that definitely exists and used to show on their own site until they messed it all up! Hopefully estate agents will actually look to value properties better instead of using this nonsense!!
Ned · 10 March 2023
Agent replied · 26 October 2024
Hi Ned,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We would like to discuss your property estimate & sold price data further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUses the dumb algorithm so undervalues
Uses the dumb algorithm to value that includes auction fire sales so vastly undervalues property.
Martin · 29 December 2025
Agent replied · 22 February 2026
Hi Martin,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotFalse Information Based On Nonsense!
This company needs investigation, as it is assuming far too much in its, supposed, valuations, which affect sellers. They state, for my area, ''Average estimated value for a house in NR26 £519,006, which is a change of +£359 (+0.069%). Average sale price £452,766. Properties sold 39''. What on earth are they doing? ''Estimated value?'' Whose estimates? And they state, ''A house'', when it is clear they are using any property, and that is a mix, thus NOT a house nor a house valuation, but general, property valuation, of varying sizes, and in various conditions. And what of their misleading ''Average sale price?'' Just WHAT does this mean, when you have lumped one bedroom flats with four bedroom houses, with two bedroom bungalows? This is nonsense, and is misleading and false information. The only reason they get away with it is because there isn't an organisation that deals it, but what all estate agents should do is boycott using this site, and use Rightmove, which does not mislead, and only publishes information that is correct. I shudder to think what this misinformation does for prospective buyers, as it is just wrong!
BlueSky · 2 March 2023
Agent replied · 26 October 2024
Hi,Many thanks for your review. We understand how important the accuracy of estimates for properties is to you.Please bear in mind that our estimates are intended for general interest and should not be used as formal valuations. They simply provide a useful starting point for researching the likely value of a home and should be supplemented with additional research and professional advice.We are currently in the process of optimising our model to ensure increased confidence and improved accuracy of estimates shown on our site across the UK.Here is a Help Centre article that will show you more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIf you need to know - Don't ask Zoopla
If you need to know - Don't ask Zoopla.
Sandie · 17 February 2026
Agent replied · 24 May 2026
Hi Sandie,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 5/5
TrustpilotReally good,so convenient and reliable
Really good,so convenient and reliable. The user friendly page lets you navigate and search real smoothly. Zoopla was and foever have been a game changer for me.It puts a smile on my face anytime i see the name and colour of the site. I really love it.
Ant · 10 January 2021
Agent replied · 26 October 2024
Hi Anthony,Many thanks for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site easy to navigate and reliable. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey have changed an important part of property attributes
They have changed an important part of the details of my property (changed tenure from freehold which is correct to leasehold which is incorrect) and have refused to correct it back. They say they cannot change the details but they did when they changed it to leasehold. They say they get information from the land registry (which shows my property as freehold). I would not use this company to list your property thy are so unhelpful
Tony · 21 June 2023
Agent replied · 26 October 2024
Hi Tony,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUnreliable
I live in a small village in a house that we bought just over a year ago. Every house that is listed in the village is showing an increase in value. According to Zoopla our house is now worth just over a quarter of what we paid for it. The price we paid was fair and less than it was valued in a RICS level 3 survey. They haven’t even managed to place it correctly on the map. Explain that Zoopla! Im very familiar with maths and mathematical modelling. Admit it Zoopla your valuation model is unreliable.
S · 20 February 2023
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCompletely useless and inaccurate don’t correct errors
Completely useless and inaccurate I have informed them numerous times there site lists my property mid terrace bungalow. It is a detached bungalow how can you have a mid terraced bungalow when those either side are DETACHED as is this property. If they can’t even check on Google maps what type a property how can the properly asses values. Knowing they are wrong and not correcting when informed show a complete indifference to their site visitors.
Norman · 16 June 2023
Agent replied · 26 October 2024
Hi Norman,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCompletely pointless as far as price estimations are concerned
As with so many reviews, my property is incorrectly listed as a house when it is a flat and was built as a flat. The sources of their information, ie land registry, listings on their own website, all show the property as a flat. But Zoopla say they cannot change their own website to show the correct information. Why this is allowed to continue I do not know, but beware using any of their figures for any purpose whatsoever.Update after Zooplas standard reply:- That’s all very well, but this has been an issue in your review since 2012, so it’s about time it was sorted out. Wrong information is worse than none.
Raksha · 8 February 2023
Agent replied · 26 October 2024
Hi Raksha,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExtremely helpful.
Extremely helpful.I have been looking for a property in Spain for some time now and have found Zoopla very helpful whilst searching for low priced property. There is always plenty to choose from and even if a favourite is sold there are always others to choose from.
Pauline · 14 November 2020
Agent replied · 26 October 2024
Hi Pauline,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. We are extremely pleased to hear how much you like our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUseless house evaluation do not use
Useless house evaluation do not use. They don’t provide you with actual valuations for your house type. They only provide the average that the agent sells for. Which is pointless. Avoid it’s a scam to get your data
Mick · 5 June 2022
Agent replied · 26 October 2024
Hi Mick,Thanks so much for taking the time to leave us a review.We would love to help you and we will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotproperty at rh19 -I was the seller-they…
property at rh19 -I was the seller-they inflated the price by virtually 50% -so they portray a false valuation for the area
John · 13 October 2025
Agent replied · 22 October 2025
Hi John,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotRefuse to correct their mistake
Zoopla list my house as being mid terraced when it’s detached - every other house on my road is correctly listed as detached so it’s impossible for it to be mid terraced … having told them of this mistake their response was “we cannot change the information (property type, tenure, room numbers & floor area) we show about your property even if you tell us and/or send us evidence” … Useless.
Kev · 9 October 2023
Agent replied · 26 October 2024
Hi Kev,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMisleading, inaccurate, and unreliable
Zoopla's price estimate for my property is completely out of line with local estate agent valuations. I provided Zoopla with the realistic quotes to help them out. Zoopla admitted that their automated valuation model (AVM) is inaccurate and produces highly misleading results, but Zoopla said they couldn't do anything about this, even when given more reliable and accurate data than they can generate themselves, because they can't update their model. In short, Zoopla's response was "the computer says no"!
Rich · 14 February 2023
Agent replied · 26 October 2024
Hi Rich,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. As such, we cannot and we do not make manual amendments to the estimated figures. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation. For example, it is easier to value a three-bed semi detached in an urban housing market with lots of recent sales information than a 10-bed castle in mid-Wales, where comparable properties are few and far between. This is no different to the challenge facing an estate agent or surveyor when they visit a property.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Our house price estimates are a useful starting point for researching the value of your home but are not the same as an agent valuation. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotOngoing incorrect information
The information is very useful and I would say most of it is crucial in helping you form a judgment/opinion on property you wish to view.I have tackled Zoopla three times now re the inaccurate recording of my apartment, ie it states one bathroom when it has two. This not only affects their estimated valuation, it massively affects viewers' wish lists. I would not view any further, on the property listing, if it said one bathroom and not two. It's very frustrating, but they simply state that they cannot do anything about it as it comes from Land Registry. I think this is very misleading and unfair. If Zoopla want to be more accurate they should be moving mountains to get Land Registry to make their records 100% accurate.
Heather · 11 January 2023
Agent replied · 26 October 2024
Hi Heather,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFull of spam and in breach of GDPR
Requested their "free" valuation on site with couple providers and made sure to check contact me via email only, within 10 seconds got over 30 calls from different numbers and messages despite saying no calls. Now they will send hundreds of letter to the address on my name that is currently tenanted and disturb my tenants making them think what is going on. Only for me to simply want to know the value. If I had known they will misuse your information and spam you I would never have opted and is clearly in breach GDPR. Now as mater of principle will go elsewhere and will not use any of them providers or use zoopla for anything.Originally I did specify to be contacted by email only instead they spammed and herased me and my tenants. Junk beign sent everyday since my zoopla enquiry and all other estates agents multiple times without any hope to stop. Also people started showing up at my tented property asking tenants to get in to do appraisal without my approval. Zoopla should be sued as class action for causing this and flagrantly braching GDPR rules! Unacceptable and totally criminal by Zoopla.
Sb · 30 December 2022
Agent replied · 26 October 2024
Hi SB,Thank you for your comments and for sharing your feedback. As emails are sent directly and immediately to estate agents through our website, we did not break any GDPR regulations as you supplied the data.Furthermore the phone or email is just a preference, however as you supplied your phone number this does not stop the agent phoning you.You may call the agent directly via the phone number listed in the confirmation email you received or via email through the Email agent link in the ‘Find Agents’ section of the website - and we are sure they would appreciate knowing that you are no longer interested in the valuation of your property.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a dreadful website
What a dreadful website. They list most properties incorrectly, and then won't change the details even when you send proof.I bought my house in 2021, it was listed on Rightmove and Zoopla as a 4 bedroom. It was listed with land registry as a 4 bedroom. Yes Zoopla has it as a 3 bedroom. I have pointed this out and they refuse to do anything.
Matt · 2 February 2024
Agent replied · 26 October 2024
Hi Matt,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHow misguiding are these zoopla updates…
How misguiding are these zoopla updates very misleading and not accurate at all wouldn't trust them at all
Sandra · 7 November 2025
Agent replied · 22 November 2025
Hi Sandra,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 2/5
TrustpilotI am tired of the no responses, and sheer favouritism
I am tired of the no responses. Me and my partner have been trying to find a better house for our child and have been applying for a different one every few day days, for over a year. No matter what we do we get no responses. It is a joke that you advertise and tell people to fill a form, then when we chack on the status it has been let or that it is no longer available. Cant say its pot luck either as we damn near apply for every house that comes on. Sick of this , starting to think you are just a scam, or shady tactics, we had money for a house and applied fair and square, then they took the house off the site without notifying us , and had contacted them and they said "sorry, the agent decided to rent it out to his friend" im thinking what world are we living in? Fix this. Such sheer lack of communication. Needs fixing ASAP.
Danny · 1 December 2022
Agent replied · 26 October 2024
Hi DannyThanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotabsolute rubbish
absolute rubbish , veryfying human all the time , cant get past it,
Paul · 21 December 2025
Agent replied · 23 December 2025
Hi Paul,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotHow to lose a client by Zoopla!!
As a letting agent we have used Zoopla for many years. Overall we have been happy with them although the leads have never been as strong as the other main provider we use. We decided to stop using them for a brief six month period and just remain with the other main portal and see how we got on. Everyone is feeling the pinch and we are no different. I asked that they leave us in peace (after they harassed us for weeks offering lower and lower charges, which we said thanks but no thanks to). I literally asked them (about 4 times) to just respect our decision and stop with the calls and emails as they were bordering on harassment. Call me old school if you will, but I don’t consider this to be a good business practise to be bombarded by emails and calls when all I’ve asked is to be left alone and to call me in April 2023 at which point we may have returned. Now, to date we have received 3 more calls and 4 more emails and the harassment continues. I can categorically say we WILL NEVER return now. So well done Zoopla for royally messing up a perfectly good relationship when we just wanted a small break now you will never get us back again. Ridiculous and unnecessary protocols.
Rochelle · 23 November 2022
Agent replied · 26 October 2024
Hi Rochelle,Thank you for taking the time to leave us your review and for reporting your concers to us us. We're really sorry to hear about your bad experience.To look into this further, we need a bit more information. We will now DM you to discuss this further.Many thanks,Zoopla Support
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