Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeliberate undervaluing for what purpose?
They have a property of mine showing an EPC rating of E, when it is in fact D. It has been D for well over a year. This was pointed out to them numerous times and they refuse to correct their mistake, and in the process they appear to be attempting to undervalue my (and presumably many other people's) property. As a lot of people use their website and try to get an idea of property value from doing so, and as they appear to deliberately do nothing about their inaccuracies, I am happy to arrange group legal action for other people also affected. Just go on twitter with hashtag #ZooplaLegalAction and I will keep an eye out for you.
Martin · 22 August 2023
Agent replied · 26 October 2024
Hi Martin,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is a great homes' magazine
Zoopla, it's a great tool to ease and evaluate the estate offer. When someone wants to buy a home or simply to have an idea of the market, Zoopla is the app right to serve these aims. It indeed encompass several countries and with diversified offer.The right tool by to watch.
GAETANO · 7 May 2021
Agent replied · 26 October 2024
Hi Gaetano,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our app. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is great
Zoopla is great, for selling but not so hot on renting. Don’t update houses or bungalows regular. So when it’s already rented it’s still says for rent. And so many people have pets they don’t mention them, if allowed or not.Gets frustrating, but I would still use.
Mrs · 16 January 2022
Agent replied · 26 October 2024
Hi Rosemary,Thank you for leaving us a 4 star review and for sharing your valuable feedback on our experience with our site.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFalse Valuations & A Failure!
Once again I had to pull my listing of a premiere house for sale on this tatty, wrong information site! Thankfully most decent agents now don’t use them.
BlueSky · 15 October 2025
Agent replied · 26 October 2024
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 3/5
TrustpilotIts has been a challenge agents are not…
Its has been a challenge agents are not honest in their advertisements. They do not disclose no families or no pets, so waste a lot of their time and ours looking and enquiring about properties that you can then not move into. Notifications from zoopla its self have been prompt and mostly accurate.
Zc · 16 October 2020
Agent replied · 26 October 2024
Hi Zc,Thank you for leaving us a 3 star review. We're sorry about your bad experience with some of the agents who advertise on our portal. All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Therefore, next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing's page. We will then investigate the issue further by speaking to the agent advertising the property.Also, please note that we here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738If you need any further assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI think Zoopla is great how it has an…
I think Zoopla is great how it has an email service and tells you every time a property is available and the website lay out is very easy to work alothough I do think some houses are very over prices but unsure if this is Zoopla or the landlords them selfs
Lucy · 14 March 2021
Agent replied · 26 October 2024
Hi Lucy,Thank you very much for leaving us a 4 star review. We're pleased to hear how much you like our email alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTime pass agencys
Most of the houses for rent in the LIVERPOOL area are just for time pass of the agents, and the customers are wasting their valuable times.
FRANCIS · 29 October 2025
Agent replied · 22 November 2025
Hi Francis,
Thank you for your review.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
We would like some further information regarding your review and we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI am not satisfied.
I am not satisfied.Always you don t have keys or you put a property and then within a second is gone.That is a strategy just to have it and then pass it to someone else.I am very disapointed and you need to be more flexible with your future renters.Have a good day
Anonimus · 2 December 2020
Agent replied · 26 October 2024
Hi,Thank you for leaving us your review and we're really sorry to hear about your bad experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see any listings which are no longer available, it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
GoogleKept us on hold for 3 weeks and at last said the landlord was not willing to give the property whereas the property was given out for rent to someone else he could be honest but he did not very strange agency no one picks calls up or answers your email
Soni · 10 January 2025
Agent replied · 22 December 2024
Hi. Very sorry you feel this way. Although we assure you that the owner of the property did in fact decide not to rent the property which we have no control over. We did however try our hardest to keep communication with you throughout as you called us numerous times a day. We hope you can appreciate that we manage several properties and have to maintain contact with several clients on a day to day basis. Plesss accept our sincere apologies for any inconvenience caused. Thank you
★★★★★ 1/5
TrustpilotUser Beware ....
When you use the online tool to provide a value estimate for your own use ( out of curiosity & not actioned for sale) the data is taken by Zoopla and translated in to an interactive property map: it is made public. This is done without your permission or any agreement at all and no prior disclosure is made to you that the estimate will be made live and shared with third parties ...My own property was shown on this map as For Sale at the lower estimate price. Firstly I would say that putting a private property on sale via an interactive property map without the owners permission is illegal.Zoopla staff telling you that the 'incorrect info will at some time be retracted but they do not know when ...' is utterly negligent and fails to acknowledge any responsibility for breach of privacy, potential damage to property value and distress caused to the owner.Regulators will be notified.
G · 24 June 2023
Agent replied · 26 October 2024
HI,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla is absolutely way out of scale…
Zoopla is absolutely way out of scale on house valuation and i find it very interesting how can they retain data from previous house sales on site, which is way over the GDPR data protection period.Also, specifications are often incorrect
Ákos · 29 September 2022
Agent replied · 26 October 2024
Hi Akos,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 5/5
TrustpilotGreat website
Great website - very easy to use Love that they also put the value of the property by pounds per square feet . This makes it is so much easier and gives an accurate comparison to the value of other properties Also the Listing History is very useful
Pam · 25 July 2021
Agent replied · 26 October 2024
Hi Pam,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe price estimate that Zoopla gave for…
The price estimate that Zoopla gave for our house was £285,000. This is £15,000 less than we paid for the house 13 years ago. Identical houses in the street have been selling for around £450,000 recently. Zoopla may as well pluck figures out of thin air as their pricing system doesn’t appear to have any credibility.P.S. Zoopla, don’t bother cutting and pasting your stock response to this review
Andrew · 23 March 2024
Agent replied · 26 October 2024
HI Andrew,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am happy with zoopla except the fact…
I am happy with zoopla except the fact that You send many studio flat which I am not interested in, my marriage partner are looking 1 a 2 bedroom maisonette and free car parking. Please let us know to arrange an viewing.Thank you Kwok kuen Zatta
Kwok · 19 November 2021
Agent replied · 26 October 2024
Hi Kwok,Thank you so much for taking the time to leave us your feedback.We appreciate how important getting the correct property types is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJust collecting personal data to sell on, avoid the site, not what it used to be.
A simple look at the website to see what a house valuation was had all of the local estate agents ringing for days! All information return was tick boxed 'to email only' but all personal information was sent out anyway... address, telephone numbers the lot! Complete scam of a site, purely logging contact details nowadays, best avoid.
Tim · 1 October 2024
Agent replied · 26 October 2024
Hi,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.When you fill in a contact form on the Zoopla website, these details are sent immediately to the agents you chose to contact, we do not have any involvement in what information is sent to them, and, Unfortunately we have no control over their daily business and what information they choose to take note of or ignore.I would suggest, if any further agents contact you, you ask to speak with their branch manager directly.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt's great to look at properties for…
Valuable overview:It's great to look at properties for sale on Zoopla, given the complexity of the market. The site also indicates newly listed properties each day, which is very helpful. We are in the process of buying two beautiful homes for our families after many months of searching. Thanks to Zoopla.
Mrs · 29 October 2020
Agent replied · 26 October 2024
Hi Mrs Redding, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI think the Zoopla site is far superior…
I think the Zoopla site is far superior to Right Move. There is far more information about property especially previously sold prices. If I want to find a property with particular characteristics eg. Thatched, I don’t have to search through dozens of properties as I would on other sites.
Mrs · 14 February 2021
Agent replied · 26 October 2024
Hi Valerie,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDont trust this site they allow landlords to LIE about property when posting
RENTALS- AGAIN i am searching for a i berdoom property and all i get is pages and pages of shared accomodation MASQUERADING as 1 beroom flats- Weeks ago i put this up and got a copy n paste standard EXCUSE from Zoopla with a promise they are dealing with---GUESS WHAT THEY HAVE DONE NOTHING AS MORE PAGES AND PAGES of shared accomodation MASQUERADING as 1 beroom flats
Max · 21 March 2024
Agent replied · 26 October 2024
Hi Max,Thanks for taking the time to leave your review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We will then investigate the issue further by speaking to the agent advertising the property.Alternatively, please feel free to send any website links for incorrectly uploaded properties directly to us to investigate further with the marketing agent(s) and update our records accordingly.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTotally inaccurate property site
Totally inaccurate property site. Told them my property is not a bungalow as advertised, it is a 3 bedroom house and that we have had aa extension as well. It's not a new property, it was built in the 1930's. They are totally disinterested in their lack of accuracy. No ability to edit property or correct their mistakes. Will recommend to all my friends and colleagues that they use alternative, more user friendly sites in future.**Update: how many months / years does it take to improve / update incorrect information? My 3 bedroom house that had a large extension completed over a year ago is still showing as a bungalow with 1 bathroom. Zoopla developers must spend their working days asleep!
Mark · 6 May 2023
Agent replied · 26 October 2024
Hi Mark,Thank you so much for taking the time to leave us your feedback.Unfortunately, as stated in the email you received from us, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou have under valued my property
You claim my flat 3 saxon park was on sale for £52,000 2023
CorieneEdge · 1 February 2026
Agent replied · 22 February 2026
Hi Coriene,
Thank you for sharing your feedback with us and we're sorry to hear that you're not receiving the information that you have requested.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotBlatantly false statements and incorrect facts
This company should not display factually incorrect information. They have shown our house as being worth around £133k (last sold price 2011), despite it being a 5 bed/3 bath/3-4 reception plus study detached house with a one acre garden, and not having been sold since 1985. They have stated it was sold in 2001, 2009 and again in 2011- this is a LIE as we have lived here for over 37 years. It was last up for sale in 1985, when we bought it. They have stated their information is based on Land Registry records -a LIE, as our house is not yet on the Land Registry. What is more, I corrected their records back in February 2022, and yet they persist with misrepresentation of our home's value and sale history. The house next door, smaller than ours, is valued at £648-£782k. Their outright lies and false facts are negatively impacting on us. We are in our seventies and hope to downsize and sell soon, and this blatantly incorrect information is detrimental to our chances of selling for a fair price. Our home has only had three owners since it was built in 1902/03 (over 120 years ago) - this is a selling point as it has rarely been on the market. It has NOT had multiple owners in the past few years as stated by Zoopla. UPDATE - Zoopla has acted quickly and the incorrect information has now been removed as requested. I will check now and again, just in case the error reappears in the future.
Deirdre · 12 April 2023
Agent replied · 26 October 2024
Hi Deirdre,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.As we have also received a direct email from yourself, we have now replied to your message with a resolution to this error. Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey won’t amend incorrect information
They have my house listed as a two bedroom despite having the floor plans and the description saying a 4/5 bedroom. This will grossly reduce any price we list for. They refuse to amend the details, some rubbish about “not having any tooling available that would allow us to manually change any property attributes for any property on our website. This information is generated automatically by an algorithm.” Yet they claim to want their service to be “valuable to users” - a hilarious contradiction when they display incorrect information and won’t amend it. They also incidentally can’t remove the property and create a new updated listing so really the website is useless as it displays incorrect, inaccurate information! I’d advise anyone to try Rightmove instead of this joke website. It’s a shame Watchdog isn’t still around, I’d love to get them investigated. I’m sure there are many unhappy property owners who would complain about this website!Update - Reply to Zoopla’s comment. I would like my property removed from your website in it’s entirety if you cannot put the correct details. Your website is not fit for purpose if you continue to knowingly display incorrect information.
MELISSA · 4 April 2023
Agent replied · 26 October 2024
Hi Melissa,Thank you so much for your additional comments and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotme and my pack in the zoopla home 🐺
I am a newly divorced mum of 12 : bob, billie,barny,bradly,ben,bently,brianna,britney,brad,bella,boomerang and last but not least my favorite of the pack bae 😍. We have found are forever home, the place of our dreams so thank you dearly zoopla we have now got the best house with my jobs at burgerking, mcdonalds and lastly kfc. kind regards lisa ollerton ollie for short 😘👍👌
Kiki · 15 May 2024
Agent replied · 26 October 2024
Hi Kiki,Thanks so much for leaving us a 5 star review. Congratulations on finding your forever home!We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla is sending me many properties…
Zoopla is sending me many properties ignoring my latest search discrimination.I am now looking for flats with high yield, two bedrooms in the L1 district of Liverpool only.I now do not open Zoopla's too many mails the majority are just repetitious properties already sent.
Frank · 25 October 2021
Agent replied · 26 October 2024
Hi Frank,Thank you for taking the time to leave us your 3-star review.We'd like to assist you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
