Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAnnoying and pointless
This used to be a useful site to keep track of house prices. Now it's nothing but spam. Every single thing you do is preceded by pop-ups, offers, upgrades and non-skippable questionnaires when all you want to do is view a single piece of information. And even when you claim a property you're asked the same things again and again when you log in.In addition, Zoopla removed the one thing for which it was useful, that is adding information to your own property to give a more accurate valuation. Now the valuation of my property at least is rubbish, no better than guesswork.Basically, all the information now on the site is available much more easily elsewhere.
Simon · 26 February 2024
Agent replied · 26 October 2024
Hi Simon,Thank you so much for taking the time to leave us your feedback.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotTerrible website, gave up in the end!
Was advised by an independent estate agent to look on Zoopla as well as Rightmove, as not all homes for sale are on both.Well, I tried but the website is absolutely awful! Seems to reload every 10 seconds or so and the house I was looking at would disappear then jump around, changing to different houses! Dreadful - tried to continue scrolling but just ended up missing loads of houses and eventually gave up. Now I remember why I didn't bother with this lot and just stuck to Rightmove - at least their online platform is solid and a joy to navigate.
GwinnyS · 24 February 2024
Agent replied · 26 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear you're having problems with the website.This issue has now been resolved, and we are sorry for any inconvenience this may have caused you.However, for the fix to work please ensure you clear your browser cache and cookies. Best of luck on the search for your next home - please let us know if we can be of any further help.
★★★★★ 5/5
TrustpilotGreat information
I have learned so much about the housing market , took advice on what to do for preparation for our move and understand why it’s taking so long for solicitors to complete on our chain . Especially as we are over 50 and mortgage rules are a little different depending on circumstances. Zoopla has been a great benefit for us .
Tina · 31 October 2020
Agent replied · 26 October 2024
Hi Tina,Thank you so much for leaving us a five star review. We are very happy that you like our website this much and that we have helped you with your research! We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThis has to be the slowest website in the world.
It would be quicker to find properties for sale if I actually walked around the area looking for For Sale boards. This website has so many external links for this tracker and that advert that it is almost unusable. If you are going to spend money on TV ads, make sure your website works first. Duh!!! UPDATE: Now there is yet another external link to another tracker called Cloudflare that comes up even before you get to Zoopla. It just gets worse.
Michelle · 5 February 2024
Agent replied · 26 October 2024
Hi Michelle,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot'Malicious Falsehood' under Section 3(1) of the Defamation Act 1952
I have now contacted Zoopla twice to advise them that they are posting incorrect information about my property. But they refuse to change it.
Sue · 21 September 2026
★★★★★ 1/5
TrustpilotBought my house for £170,000 (believe…
Bought my house for £170,000 (estate agent valuation) January 2023. Had estate valuation some months ago at £190,000+. Checked Zoopla valuation and find went down to £144,000 in November 2023 and now in January 2024 Zoopla valuation of £167,000. This company is clueless. Also, what is this "My Home" they passed me onto for my valuation? When I put in my next door neighbours their valuations was even worse having been valued at £135,000 last November they dropped to £155,000 in January 2024 and they have exactly the same semi-detached house as me.They say their valuations are outside sourced ... so probably to pass the blame. I just hope no-one is taking their valuations seriously. If you want a realistic valuation on your property get a few estate agents valuations and by-pass this lot right away.
Gary · 26 January 2024
Agent replied · 26 October 2024
Hi Gary,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWrong property & wrong websites
Just awful & I have tried to cancel them by calling them but it's really difficult A WASTE OF TIME!
ALLAN · 27 February 2026
Agent replied · 24 May 2026
Hi Allan,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMy house attributes are wrong
My house attributes are wrong, it states it is a 2 bedroom when it is a 3 bedroom. I have tried communicating with them but was told there is nothing they can do as it is information made available to them. I would suggest reviewing their info supply as it is wrong. I have checked my deeds and it is a 3 bedroom house, my mortgage confirmed it is a 3 bedroom house, the mortgage's solicitors confirmed it is a 3 bedroom house, my own solicitors says its a 3 bedroom house. What is more annoying is that it use to show up as a 3 bedroom house, then something changed. I am not aware of losing a bedroom as that means one of us would be sleeping outside. If Zoopla want to be a market leader then perhaps they can work back up the chain holding other data sources to account, this would benefit the whole industry and justify their no 1 position.
Mark · 16 January 2024
Agent replied · 26 October 2024
Hi Mark,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThis is about home check which is…
This is about home check which is absolute waste of money. I paid, haven’t got any flood report for any properties at all. Cancelled subscription and not only no refund but can’t access even those ones for which I paid. You can get same info for free on Google. That’s where they are pulling data from and selling to customers rewritten as if it is useful. Absolutely appalling
Mr · 26 August 2024
Agent replied · 26 October 2024
Hi Alexander,Thank you for your feedback regarding the Home Check Subscription. We're really sorry you feel this way.Unfortunately, you only have access to your reports while you have an active subscription.We're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. We have passed your comments onto the team who are responsible for our property experiences.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless . Contacted them regarding them advertising my home as a terrace house but it's an end of terrace. They say they cannot change it which I find ironic why can't they change it its their website ? . They say they take the info from post office which is absolutely laughable post office don't care if you house is terrace/ end terrace as all they do is deliver mail . All they need to do it use Google maps and see my house is end of terrace just to lazy to do something about the incompetent of the staff who deal with the website .
DEBORAHBOX · 4 January 2024
Agent replied · 26 October 2024
Hi Deborah,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWon’t fix valuation mistakes
Every flat in my building has wildly inaccurate valuations, I reported the mistakes and they said they won’t or can’t fix it. Makes the website pointless as you can’t trust any of the valuations.[update] Zoolpa, where are you meant to be messaging me privately? For more info, my property is listed £1.3m over what is on the land registry which was updated less than a year ago. If you can find me a buyer at that price I would be very happy though as that’s about 4x what I bought it for.
Bill · 3 January 2024
Agent replied · 26 October 2024
Hi Bill,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBrilliant website for home searches.
Excellent website for home searches; the GUI is easy to understand, navigate, manage with plenty of information made available with ample photographs. The presentation and the app certainly meets home buyers and sellers search needs, and are more than adequate. Cannot think of any improvements. Would not hesitate to recommend Zoopla for all home buyers and sellers. Thank you.
Chris · 9 November 2020
Agent replied · 26 October 2024
Hi Chris,Many thanks for your 5 star review and for your feedback. It is lovely to hear you've had such a great experience using our website and app, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFraud rent
Hi Zoopla , I have been fraud for the below company it’s nearly two months . They still not return my rent (£8525)I think Zoopla has responsibility to help me get money back ! Because I used Zoopla find this fraud company , I am looking for Zoopla to reply me asap , if not I will go facebook, twitter, instagram all social media to exposure it！SPENCER CO GROUP LIMITED company house : 14868750Registered office addressOffice G.01 Devenport House, 16 Pepper Street, London, England, E14 9RP director address: Malik, Adam 103a Balaam St London E13 8EA I need my rent return now. I've provided my bank details, and my patience is running out. Process the refund immediately.
Yadong · 30 October 2023
Agent replied · 26 October 2024
Hi Yadong,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is the best property search…
Zoopla is the best property search website, it’s easy to use and shows you variety of options , you literally see every category of property, and they also help you make your choice , especially for newbies like me . I would recommend zoopla to my friends and family anytime
Chinyere · 6 February 2022
Agent replied · 26 October 2024
Hi Chinyere,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI am a private landlord
I am a private landlord. Had been paid through open rent to ad in zoopla a few times. My floor plan and description about the property had not showed in zoopla a few times. And they took out a lot of pics from my original submission. It’s useless to read and look in zoopla All the very important information had missed. They seemed to treat customers from private landlord very unfair.
Lee · 2 May 2024
Agent replied · 26 October 2024
Hi Lee,Thank you so much for taking the time to leave us your feedback. We're sorry to hear about your experience with this agent. We would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIgnoring our support emails!
We have been trying to get Dragonstack to review the feed information for several weeks now and are finding that they are impossible to get hold of and they are not replying to the emails we are sending to the support email.Our client is very close to pulling the feed completely and canceling the Zoopla account due to the damage this is doing to their business. I am unsure as to why they can't just action this simple request or at the very least respond to the emails we are sending.Thanks for the reply Zoopla, please advise when and how you are going to DM me so I can be available to talk.
Customer · 18 October 2023
Agent replied · 26 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotShame that unable to provide feedback
Shame that unable to provide feedback. Estate Agents are big Liars. They showcase many viewers are in the queue and say the property may go in seconds. Also say please act fast.. They say Landlord will decide. Bud sadly this is not truth. Whom ever is wealthier, whom ever giving their preferred rent they offer.. On top so many hidden charges.. Registration fee, rent late payment fee, renewal fee, minimum tenancy.. so much..
Nuwan · 21 March 2024
Agent replied · 26 October 2024
Hi Nuwan,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear about your bad experience with some of the estate agents who advertise on our portal. All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Thus, we would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotStill not found the 3 bedrooms house to…
Still not found the 3 bedrooms house to rent at East Croydon, but Zoopla App is the Best and the only source that is helping me in my search for 3 bedrooms house.Every day Zoopla sends me at least one house for Rent. Thank you Zoopla and keep help the Community.m
Mohamed · 29 October 2021
Agent replied · 26 October 2024
Hi Muhamad,Thanks so much for leaving us a 5 star review. We're very happy to hear you find our website informative. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Thanks, and good luck on the search for your next home!,Zoopla Support
★★★★★ 1/5
TrustpilotDon't do free valuations through Zoopla
Went to see house prices and Zoopla suggested free valuations with suggested nearby Estate agents. I filled in the form advising I had no intention of selling and was only interested following recent works + preferred to be contacted via email or evenings. I was bombarded with calls all day long and it's been going on for 3 days now. Estate agents were not interested once they knew I had no intention of selling, which is understandable.Estate agents claim they were not given this information, so 1) they are all liars or 2) Zoopla sold the lead and omitted vital information
J · 4 October 2023
Agent replied · 26 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla has fake estate agents on their site...scam
Be careful cause you end up being scammed like me on ZOOPLA,there is a lot of fake estate agents there.Do not pay anything unless you confirm in person or the geographical location of an estate agents,there is a lot of fake properties from these pretend to be agents,I have complained to Zoopla how then can allowed a unregistered estate agent on their site....they haven't responded at all with my answer,also you can not call them which is harder to complain but instead go inside the estate agencies and look up cause zoopla is money waste.....careful.
EIRDL · 25 September 2023
Agent replied · 26 October 2024
Hi,Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.All agents undertake several checks before they are accepted as a Zoopla agent.We would like to help and resolve this matter for you and so, we will DM you for more details.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNo action taken on reporting issues
I reported to Zoopla multiple properties that are no longer (and may have never been) available on the market. The agencies are using this strategy to receive more contact from the viewers for then saying that are no longer available but they have other proposal.The properties I've reported are still on Zoopla and I wonder how many users spend their time on the phone for some property they don't wish for. This is also corrupting Zoopla statistics too.These letting agencies should be banned when providing wrong information.
Andrea · 20 September 2023
Agent replied · 26 October 2024
Hi Andrea,Thanks for taking the time to leave us a 3 star review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We will then investigate the issue further by speaking to the agent advertising the property.Alternatively, please feel free to send any website links for incorrectly uploaded properties directly to us to investigate further with the marketing agent(s) and update our records accordingly.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA great service
Very prompt and complete response from Kirsty to my query regarding amendment to property details. Thanks Kirsty very much appreciated.Over the years I have made 7 house moves - Zoopla has always been my go to for property information and to get a view on the property market . Excellent website and service.
Stephen · 31 March 2021
Agent replied · 26 October 2024
Hi Stephen,Thank you very much for leaving us a five star review. It is fantastic to hear you received such great service from Kirsty; we will be sure to pass your feedback on to her. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDON'T give them your email!
I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times.
J · 12 February 2026
Agent replied · 24 May 2026
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is helpful and provides a professional service.
Have used Zoopla to search for properties for a few years now. Zoopla is very helpful and gives as much information as possible.When contacting the local Estate agents, Zoopla provides a fairly quick and professional service. I will continue to use Zoopla and recommend it to friends and family.
Louise · 10 November 2021
Agent replied · 26 October 2024
Hi Louise,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site and that you have found our agents helpful and professional. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/To help you manage your alerts:You can manage both push notifications and email alerts by following the steps in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
