5/5
TrustpilotHouse purchase in April 2023
I purchased a house in April 2023 and I could not fault the speedy communication and quality service received from Pattinsons Durham. Shout out to Katie who I dealt with throughout!
Trusted Agent profile · Houghton Le Spring
Pattinson Estate Agents Houghton Le Spring reviews
★★★★★
1,107 reviews across 2 platforms
14a Newbottle Street, Houghton Le Spring, DH4 4AB
Pattinson Estate Agents's office in Houghton Le Spring, at 14a Newbottle Street, is rated 4.3 out of 5 across 1,107 reviews on two platforms, including 48 Google reviews rated 4.7.
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Reviews
Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLeanne - Washington
Can’t thank Leanne enough! She has never stopped searching for a new property for me, she has been persistent and her communication has been great! Very friendly and professional, I will definitely go back to see her in the future if needed and recommend her to anyone looking for a new home! Thanks again!
5/5
TrustpilotFabulous service from the Whitley Bay Branch!
Fabulous service from the Whitley Bay branch. Helen was absolutely amazing, especially during some difficult times. Helen really fought our corner and worked tirelessly to ensure things went as smooth as possible. The Whitley Bay branch was incredibly easy to contact and all of the staff friendly and helpful. We couldn’t fault the service.
5/5
TrustpilotGreat Service and Customer care
Having dealt with a lengthy and protracted purchase of a house (none of the delay is attributed to Pattinson) I must single out Marian Reed for praise. She was cheerful, professional, helpful, patient despite the delays imposed by solicitors and offered a type of customer service that is sadly missing in customer facing businesses. I would certainly use Pattinson again without hesitation.
5/5
TrustpilotEloise has made a stressful situation a…
Eloise has made a stressful situation a lot easier!! Couldn’t have asked for anything better from her support and help during my rental process! Thank you for all of your help!
Agent replied · 11 June 2024
Hi, We are sorry to hear about this. Can you provide the property address to gdpr@pattinson.co.uk so we can investigate this further?
5/5
TrustpilotDurham Pattinsons 5 stars
Durham branch of Pattinsons has been brilliant to work with. Katy was so professional, thorough and efficient when it came to putting my house on the market. Would definitely recommend!
5/5
TrustpilotKim was amazing from start to finish
Kim was amazing from start to finish Best agent I have ever dealt with.Give this employee a payrise and keep them as long as possible within the company or else she can come work with us
5/5
TrustpilotFriendly and efficient service
Great overall service and good communication throughout the process. Overall a success for our client. A special thank you to Tina Waterfall and the sales team for all your support.
4/5
TrustpilotExcellent service from the Blyth team
Excellent service from the team at the Blyth branch. I dealt with Linda and Louise and the customer service was great
Agent replied · 24 August 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotRachel from the South Shields branch…
Rachel from the South Shields branch was fantastic in helping me sell my property I can’t recommend her enough thank you Rachel
5/5
TrustpilotCarly at the Washington branch went…
Carly at the Washington branch went above and beyond answered all my questions kept me sane when I was ready to give up I would 100% recommend Pattersons at Washington!!
5/5
Trustpilot100% recommended.
After a complication on a previous property, Pattinsons couldn’t of been more helpful- they rang me with upcoming properties they thought would be of interest and found our perfect home. 100% reliable and kept in touch throughout the whole sale. Special thanks to Alison at Jarrow- forever grateful!
4/5
TrustpilotNot quick to respond
I have a property that is fully-managed by Pattinsons and l have been with them for 4 years now. The sales team in head office is excellent in that they always updated me on any information and l was quite pleased with their speed in finding tenants for me.However, l had one really bad experience that happened during lock-down. The next door neighbour alerted the branch in Bedlington that the smoke alarm was ringing at 9-10am after the tenants had just moved out and the staff rung me while l was at work. I was a pharmacist and as a healthcare worker, l was at work full-time despite there was a lock-down. The staff said that she can't open branch to get to the keys to switch off the alarm as being in lock-down although the laws
5/5
TrustpilotVery helpful
Helen was very helpful from the first phone call to take time to find out exactly what I wanted to arranging multiple viewings for me with short notice.Her personal opinions and descriptions of the areas was also helpful as I am moving from Kent and do not know the area.Thank you!
5/5
TrustpilotVery kind and extremely helpful staff…
Very kind and extremely helpful staff from Richard who introduced the property initially to me, to Beth who I spoke to regularly. Beth was very pleasant and nothing was too much of a problem to her.The staff as a whole including Adele and Michael always spoke to me and were interested in my move
5/5
TrustpilotBuy to Let
When looking for a buy to let, I could not thank Linda and the Blyth team enough, their help and guidance throughout the buying process was very professional and very much appreciated. On completion they found me a tenant instantly. Would highly recommend them to anyone looking for a first class service. Thanks Mark
5/5
TrustpilotPattinson Bedlington
Delighted with the service we have received nothing is too much hassle no matter what questions or requests made returned calls promptly arranged viewing to suit Sold our house so quick and found a property to buycant wait to move would definately recommend Excellent Customer Service thank you Emily
5/5
TrustpilotAlison Brindle has been exceptional…
Alison Brindle has been exceptional from start to finish, going out of her way and more to help me secure my property. Great communication, very friendly, understanding, yet also very professional. I cannot thank her enough for her services and I am so pleased to have dealt with her at Pattinson Estate Agents.
1/5
TrustpilotAbsolutely unless to anyone to try…
Absolutely unless to anyone to try renting they need 6 months rent in advance every 6 month if you don’t have a guarantor.
Agent replied · 25 October 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
1/5
TrustpilotThey use partner agents to sell for…
They use partner agents to sell for them and then don’t pay them their commissions. Also known as the false inducement of labour.
Agent replied · 25 October 2024
As stated before, we do not recognise the name Tina Barton and believe this maybe an alias. However, if you wish to contact our team directly, please do contact us at reviews@pattinson.co.uk. We have previously requested you to get in touch, without contact with us we are unable to resolve this issue.
5/5
TrustpilotVery professional
Very professional, Keith was a gentleman and made things very easy .would recommend to anyone .
5/5
TrustpilotGarreth young
Garreth provided all the help we needed to secure an amazing property. Although we found ourselves waiting for best and final offer on our rental he helped advise and calm me at a very stressful time. He was a genuinely nice guy who realy understood the situation we were in we are sincerely greatful for garreth for helping us with our property search.
5/5
TrustpilotLucy was incredibly helpful from start…
Lucy was incredibly helpful from start to finish of purchasing my house. Lynn from the Washington branch was also very helpful when I didn’t realise that Lucy had moved branches, so I effectively had 2 different members of staff looking out for me by the end! Thank you Pattinson, Lucy & Lynn :)
5/5
TrustpilotGreat service and team
In the recent sale of my house, I have been really impressed with the service and professionalism of Pattinsons Whickham branch. In particular the help and support of Lyndsay and Jodi throughout the challenging circumstances was greatly appreciated.I would highly recommend Pattinsons and will certainly use the branch again.
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