Trusted Agent profile · Houghton Le Spring
★★★★★
1,107 reviews across 2 platforms
14a Newbottle Street, Houghton Le Spring, DH4 4AB
Pattinson Estate Agents's office in Houghton Le Spring, at 14a Newbottle Street, is rated 4.3 out of 5 across 1,107 reviews on two platforms, including 48 Google reviews rated 4.7.
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Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent professional service from the…
Excellent professional service from the Gosforth branch. Helped us through every step of the letting procedure and kept us informed. Many thanks to all the staff especially Keri. keep up the good work
1/5
TrustpilotNot sure how they sell any houses
To summarise my dealings with this estate agent Arranged to view 2 properties. The first house was sold and no longer on the market and the 2nd the owner was not informed, thanks for wasting my Saturday morning. Two month later I tried to view a property. Still waiting on returned phone call. Informed agent I was willing to offer over the guide price for a property. Still waiting for returned call 2 weeks later.
HI Ross, I'm sorry to hear about your experience as this is not our usual standard of service. If you could email socialmedia@pattinson.co.uk with more information that would be great. Many thanks.
5/5
TrustpilotGood and explained very well and helped
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
4/5
TrustpilotI received the email from Alison,, so I’m assuming it was her that showed me the property.
The person who showed me the house was really welcoming and kind. She was very informative about the property. And made my experience extremely comfortable..
1/5
TrustpilotUse if you do NOT want to buy that house...
Awful, once my offer was accepted despite numerous calls to get updates on the sale, promised call backs never mad. They suggested and recommended I use Hedley's solicitors who are equally appalling. I'm a cash buyer purchasing an empty house.. I am aware of delays due to Covid etc but was unaware that one of the side effects is deceit. It's been 10 weeks since I last heard from them, sale still ongoing.
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking, rude, unhelpful, slow and had the audacity to stand in my house tell me the complete package price then charge £275.00 more than was agreed and completely failed to take any responsibility for it. Together with MSP legal services definitely one to avoid. Why would you quote a price then hide behind small print in the contract and not be honest and upfront with the complete price guide.
Hi Adrian, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
5/5
TrustpilotHelpful in Stressful Purchase
Wendy Burbridge was a shining light in the struggle that was purchasing our new house, due to complications outside of their control. She was absolutely fabulous, helpful throughout it all and excellent at helping us through many stressful situations. I would fully recommend Pattinsons, especially Wendy.
5/5
TrustpilotDurham Branch
The support and help I received from Pattinsons throughout the sale of my house was amazing. They went above and beyond what they had to do and ultimately got my sale pushed through before Christmas. This helped me so much financially and also prevented the family buying my house from pretty much becoming homeless.I can not speak highly enough of Katie and Louise from the Durham branch. Their communication was clear and proactive throughout the whole process. I will definitely be recommending them to anyone of my friends and family who sell their house in the future.Thank you.
1/5
TrustpilotSouth Shields Office Abyssmal
If I could give no stars I would . Keith Pattinson South Shields worst estate agents ever . They lost me two properties in the last few months due to incompetence and unprofessionalism ,will be putting a complaint into head office ,please don’t touch them with a barge pole , also very rude .
Hi Deborah. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. If not, can we check that we have been provided with a copy of our complaints procedure by the south shields office?
1/5
TrustpilotThe worst service I have ever received…
The worst service I have ever received from a company. I have never yet been able to ring them, I either abandon trying or e mail them and ask them to call me. Had to have them come back to the house to re-take the pictures. After 4 months the description of the property is still not right, we have given up trying to get it amended. Will exit contract as soon as possible!
Hi Maxine, I'm sorry to hear that your experience has been unsatisfactory so far. Please could you email socialmedia@pattinson.co.uk with more information, including your property address, so this issue can be looked into further. Many thanks.
5/5
TrustpilotDurham Pattinsons. Thankyou
Pattinsons at Durham have done a superb job in finding a tenant for our property under the most difficult circumstances, with COVID 19. I would like to particularly thank Savid Gleason for all of his hard work and his expert knowledge of the market. He was a reassuring presence. Landlord's or tenants out there- you can't want for better.
5/5
TrustpilotHonestly the staff are amazing…
Honestly the staff are amazing especially Carly and Kimberly they helped us with everything, as we had some problems but they resolved them immediately, got the price we wanted also within 1-2 weeks, could not recommend enough
5/5
TrustpilotI like the customer service from the…
I like the customer service from the Durham branch,and the manager Kathryn well organized and nice team.in general I think Pattinson Auction is good and most of the staff are helpful and try their best for customers.
5/5
TrustpilotWendy was an absolute godsend as…
Wendy was an absolute godsend as communicator between all involved in my sale. She made sure everyone was on the same page and followed up plans meticulously so there was no delay or miscommunication. Brilliant service and will use again if needed in the future.
5/5
TrustpilotProfessional, Thorough, and Timely
I recently worked with Pattinson's South Shields office as a buyer of a property for which they were the selling agents. I could depend on them to get information to my solicitors in a timely manner, to keep me abreast of all developments, and to facilitate interactions between the seller and I in a professional, friendly, and timely fashion. Although I know they legally represent the seller, they engaged me appropriately throughout. I'm so pleased that I've listed my original property with them.
5/5
TrustpilotWendy Burbridge was absolutely amazing…
Wendy Burbridge was absolutely amazing from start to finish. She kept us updated throughout, when there were tricky times with the buyer she was able to deal with the situation professionally and amicably. Honestly we couldn’t have done it without her, thank you so much.
1/5
TrustpilotWorst Service ever!- Would have rated 0…
Worst Service ever!- Would have rated 0 if that was an option! I had a viewing arranged at a place an hour from where I live. Agent confirmed appointment was still on an hour before but when I got there the agent was not their and the office confirmed no appointment had been made :( Pattinson owe me money for fuel!!!
Hi, Vicky. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotI have just completed my sale on my…
I have just completed my sale on my house I couldn’t of asked for better support. The staff especially Emily and Danielle. If I ever sold again I would definitely use pattisons. Always there to help with problems and questions I needed answering
5/5
TrustpilotCan’t put into words how good…
Can’t put into words how good Washington branch is ..especially Sam.She has gone above & beyond to make sure everything runs smoothly with the transactions I have carried out.Great company with fantastic professional staff.Highly recommend ..
5/5
TrustpilotNorth shields branch
Claire was brilliant!!..made everything really easy..very kind and friendly which is refreshing in today's world!!..then Lindsay and Sam helped finalise everything..they too were great with all running smoothly..can't thank them enough
5/5
TrustpilotMy experience with Pattersons was a…
My experience with Pattersons was a positive one, the team guided me and supported me through the sale of my home. I want to thank Nicola in particular for all her hard work.
5/5
TrustpilotIm pleased with the email that was sent…
Im pleased with the email that was sent to me re a property in South shields. The lady told me the property won't be ready to look at until November. Also was kind enough to let me no as soon as available she would contact me.
5/5
TrustpilotGreat customer service
It was a difficult sale however Wendy Burbridge was absolutely amazing. She was so supportive and kept in touch every step of the way. We couldn’t have done it without her. Great asset to the company! Thanks again Wendy
5/5
TrustpilotExcellent and professional service
Excellent and professional service from the team especially Jodie and Ian who went above and beyond. They made the whole experience of selling our home stress free and easy to understand as they kept us informed throughout the whole journey. Would not hesitate to use again or recommend to both friends and family. Thank you to the team.
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Houghton Le Spring.
