Trusted Agent profile · Horwich
★★★★★
325 reviews across 2 platforms
29, Lee Lane, Horwich, BL6 7AY
Regency Estates's office in Horwich, at 29, is rated 4.6 out of 5 across 325 reviews on two platforms, including 312 Google reviews rated 4.6.
Every review we hold for the Horwich office, from every platform, shown as written. First names only.
5/5
GoogleMaisie Vernon Thanku so much for all the kindness and help I received from you all the way from the beginning of letting process till now . You have been so thorough. I’m happy in my new apartment and I would say it’s because of your kind support and patience while answering my silly questions. Thanku once again. Best Regards
5/5
GoogleFaultless support across the whole team from start to finish with constant and clear communication. Couldn’t recommend regency enough and will be continuing to use them in the future.
Hi Danielle, thank you for the 5 star review. We highly appreciate it. We are always here to help :).
5/5
GoogleThe staff here are all friendly and willing to help in any way possible on all Lettings related matters. Have been investing in property for over 25 years and these are amount the best Lettings agents I have used.
Thank you very much for your review, very good to hear, Gemma
5/5
GoogleRecently let out my property and then subsequently sold it through Regency. The team dealt with everything promptly, kept me updated throughout and were quick to address any issues that came up. I would highly recommend as by far the best estate agents that I have dealt with.
Thank you Jonathon, much appreciated, Gemma
1/5
GooglePoor service from start to Finnish. Daughter moved into run down property of a rental value far from what it was worth and was agreed to reduce the monthly rent in agreement to update the property ourself of which we did with consent, new tiles, new flooring and modern decor. When daughter moved in regency claimes to have had a proffesional cleaner in to clean before new tenant, my 3yr old grandson could of done a better job the bath was dirty and I found used and unopened condoms under a towel in a cuboard I was fuming because I accidently touched it and was worried sick of std. Present day daughter recently left we did as requested and cleaned house top to bottom all five of us, cleaned oven inside and out, cleaned windows inside and out, filled holes and repainted best to our ability, my 70 yr old mother used a Strummer to cut front lawn best to her ability. We did all that was asked. Now this morning daughter received email with over 1,280 pound to pay for petty things like removing the lovely flooring from bathroom with a charge of 30.00 why o why would you do that to reveal the out dates vinyl we covered and the agreement was to update so why charge, then they charging for a lamp shade for bathroom at 25.00 there never was one in there to start with, they want 85.00 to cut lawn that has been cut but probs grown a bit in a little over a week since it was done, 75.00 to clean oven that was cleaned with industrial cleaner, 55.00 contribution for a new back door because they didn't want to put a new one on to start with, 70.00 to get a cleaner in why I will never know because it was left cleaner than when daughter first went in that's for sure and the list of pettyness goes on totalling over 1,280.00 to say I was hysterical after reading that email is an understatement the worst I thought they could do was take some money out of the 450.00 bond to clean carpet because in fairness she had a kitten but oh no they wantes the bond plus an extra 800.00. Well we will see where this goes and if need be I'm going to the papers they can't get away with doing this to people and 100s others.
5/5
GoogleFriendly professional service. Having used many local letting agents, I now do all my letting through Regency only.
Thank you very much for your review, very good to hear, Gemma
5/5
GoogleMy experience with Maisie Vernon at Regency Estates was excellent. She was extremely helpful in every regard and was always ready to answer any questions that I had. As moving home is not an everyday experience, her helpfulness was invaluable. I would certainly recommend Regency Estates and Maisie in particular to anyone contemplating moving home.
5/5
GoogleRegency have been a massive help in buying my first BTL property and will be using them as my managing agent! Thank you Saf and the team
5/5
GoogleGemma, Nick and Alex have just been brilliant getting our property let and finding just the right tenant! Thanks Guys
5/5
GoogleWas absolutely amazing, helped and guided me through the whole process. I would 100% recommend. So kind, caring and always kept me updated and informed throughout the whole process.
5/5
GoogleFriendly and very helpful staff.
Thank you Steve, Gemma
5/5
GoogleI have worked with Regency for over 15 years now and can honestly say that I've never worked with a more helful, responsive and 'can-do' Estate Agent. I have a bunch of rental properties, with different agencies. Regency are the best, by a mile.
5/5
GoogleVery efficient and courteous
Great to hear David, Thank you Gemma
5/5
GoogleFriendly approach, family business and communication spot on. On my 10th year of using Regency, highly recommended and always on the ball.
Thank you Sital for your constant support. Much appreciated.
5/5
GoogleHad my property up for rent for years and managed by Regency Estates and now went on to sell the property too. Always pleasant and professional and a great service overall. I can't thank them enough! More
Thanks Stuart, was great doing business with you, Thanks Vanessa & Gemma
1/5
FacebookHad my house up for sale for over 18 months service is absolutely shocking, never ring you even when they have managed to get viewing. Now taken it down with them was offered for the to drop keys off, over week later still not dropped them off. So rang really really rude staff member told me my ex partner was supposed to pick them up, utter rubbish just making excuses for their shoddy service yet again. I would give them nil stars if there was that option.
1/5
GoogleUnreasonable fees and lied on end of tenancy regarding so called damage their photos showed no damage yet they tried to claim it. Avoid at all costs. Worse estate agents around
Dear Gary, I am concerned over your review, I have looked into your comments and we have not been unfair, we work on behalf of the Landlord and the property had damage when we came to do the check out, we moved you into a new build property, and we have a lot evidence to show the difference from when you moved in, to when you moved out. I would politely ask that you remove this unfair review, I can upload the photo's of the check out if you have not already seen them? If you wish to speak to me directly concerning this matter I can be contacted on 01204 695919, or via email gemma@regencyestates.co.uk. Kind regards Gemma, Lettings Manager.
5/5
GoogleI can highly recommend Regency Estates whether you're thinking of buying, selling or renting. Their team are are highly professional, efficient and friendly. I'm a landlord and after comparing their service with one of their competitors I chose to transfer my entire portfolio to them.
5/5
GoogleRegency manage the rental of my property in horwich for 12 years now . They always vet potential tennants , as a result I have had excellent tennants , always paid on time . The Team at regency are professionals who are experts in the rental & Sale of property . I have peace of mind knowing that they look after my interests locallyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhat fabulous and helpful people the staff at Regency Estates are. I wouldn’t hesitate to recommend them
Thank you for the review Pauline, we're glad we got there in the end! Hope Marcus is all settled, all the best, Vanessa
5/5
GoogleEloise and the Regency team were extremely helpful and efficient from Day 1. As I was selling a house but not living locally I had to ask for bits of extra help and they could not have done more. I definitely recommend them.
5/5
GoogleFabulous communication. Professional. Courteous. Don’t have to worry about my apartment as everything is taken care of by the team at Regency.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Claire, great to hear, Gemma
5/5
GoogleI would highly recommend Regency on every level.
5/5
GoogleI cannot recommend Regency enough! They ( Vanessa in particular ), have gone out of their way to sell my house. I have never been made to feel like I've been mithering them and they've always listened to me, and made me feel as if nothing was too much trouble. I really appreciate all of their professional, expert help.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regency Estates's Horwich office has 325 reviews across two platforms: 312 on Google, 13 on Facebook.
Regency Estates Horwich is rated 4.6 out of 5 across all 325 reviews, and 4.6 out of 5 on Google from 312 reviews.
Regency Estates Horwich, 29, Lee Lane, Horwich, BL6 7AY.
