Every review we hold for the Horwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI contacted Regency over a year ago, in relation to a house they manage on my street. I advised them of the drug dealing and constant noise at all hours of the morning. They assured me this would be dealt with once they had spoken to the Landlord and that I should delete my negative review (which I complied with).
1 year on, nothing has changed. There is amphetamine being sold by this individual, the police have advised the landlord/agent has to get in touch to evict the tenant however all reports made fall on deaf ears. There is no duty of care aslong as they are pocketing their fees!
Raeesa · 9 November 2024
Agent replied · 9 December 2024
Dear Raeesa,
We have spoken with the tenant of the property, who denies these allegations, he has advised that there was an altercation with a woman at his property, and he rang the police, he is aware that he disturbed you and apologises.
I have openly asked the tenant if he is involved in any illegal activity, he has strongly denied this.
However, I have asked if the police can explain anything further to me.
If you have any further concerns, I can be contacted on 01204 695919.
Kind regards,
Gemma Moss
★★★★★ 5/5
GoogleFrom the beginning, I shared my bad experience with a previous agent and was pleased to find that Regency was responsive and understanding. Everything went smoothly, and in a very short period, I had an excellent experience selling my property, thanks to Eloise from Regency. She was incredibly efficient, friendly, and helpful, guiding me through the entire process and making it as seamless as possible despite a few challenges outside of the estate agent’s control. I’m truly grateful for her support, attentiveness, and initiative.
Yolly · 24 August 2024
Agent replied · 24 October 2024
Hi Yolande
Thank you ever so much for your kind words, it really does mean a lot.
We wish you all the best with the future.
Kind Regards,
Eloise
★★★★★ 1/5
GoogleDO NOT use this agency. I have had a billing issue as I moved into my new apartment situated Weaver Chase. Zoe who works in accounts is definately antisemitic. I kindly said that I am unable to take calls during Shabbat and she said she wasn't bothered and would continue with debt collection. Zoe showed hatred against my faith. My religious value and was very hostile. I spoke to my rabbi on Saturday and he felt this needed to be reported to the police. This will be my next step. I urge everyone to avoid this agency and in particular Zoe.
HerveyLuci · 4 June 2024
Agent replied · 11 June 2024
Hello,
Please can you provide the correct information of who you are as we have no leaseholder matching these details across the department. These comments are malicious and libellous and I ask that they are removed immediately. Please contact our office to confirm your identity and discuss any queries that you have.
Regards
Nick
Director
★★★★★ 5/5
GoogleI had a fantastic experience working with Aimee! She was amazing throughout the entire process and truly cared about helping us find a great property. Her quick responses made everything so much easier, and she is always bubbly and happy to help. Aimee is a true asset to the team, and I couldn't recommend her more!
Compared to other estate agents, this team is a breath of fresh air!
Eleanor · 1 November 2024
Agent replied · 8 November 2024
Thank you Eleanor for the great feedback.
★★★★★ 4/5
GoogleRecently sold a property with Regency the service was great sale secured within a couple of weeks, and any RFIs were dealt with promptly during the process. Sue Churchouse was a pleasure to have onboard for this journey to final completion. Happy customer… Thanks Team Regency.
Carina · 12 July 2025
Agent replied · 10 September 2025
Hi Carina,
Thank you for your review.
I am so glad that you was happy with the service provided.
Wishing you the best of luck for the future,
Regards
Sue
★★★★★ 5/5
GoogleWe have had an excellent experience of renting two different properties with Regency Estates. Staff are always very friendly and keen to help. Alex has been particularly helpful whenever we have had problems/repairs; making sure people attend promptly and getting things fixed quickly. Alex and the team have also been helpful in trying to find us somewhere to live when our landlady decided to sell. Thank you to all the team!
Caroline · 3 August 2024
Agent replied · 24 August 2024
Thank you Caroline, great to receive your feedback.
We hope you love your new home.
Thanks Gemma
★★★★★ 1/5
GoogleAvoid, avoid, avoid!!.......
Regency was extremely poor on the emergency help side, even though they give me a 24/7 number to call, if it was not for the landlord having his own people and making them available to me I think I'd still be sitting there waiting for the boiler to be fixed.
When I gave my notice that I wanted to move out Regency immediately asked if they could they start showing people around the property, due to my work constraints and having children the answer had to be a no from me. At this point I realized very quickly that there were going to be issues with the rest of my tenancy and vacating the property. They went from being relatively nice and polite to dismissive and cold in their nature. When I actually moved out I purposely took 2 days holiday to make sure the property was Immaculate! I can hand on heart say that the property was of a much higher standard than when I moved in. On moving in some of the light bulbs were out and the general cleanliness was lacking (especially in the bathrooms) and you could clearly see that the wood floors had not been mopped. The back garden had a bucket and mop, also a yard brush and tiles all that have been left by the previous tenant but we're actually for the property. I have pictures of all of these from the check-in document. To my absolute disbelief on moving out of the property, I received emails from Regency telling me that it is common practice that a deep clean is carried out and I must foot the bill for this (apparently it seems this is an unwritten obligation!!), this bill was £100. They also wanted money for the yard brush and tiles and bulbs that were out when I moved in. I was completely astonished and a little bit disgusted by this approach it showed complete unprofessionalism and also the fact that there was no continuity in the logging of the property's history and contents. The total amount Regency wanted was £145. All communication had ceased at this point, no replies to emails or calls.
Safe to say I wasn't going to give them this as it was completely out of order, it continued through the DPS, the DPS awarded them £35. This was only awarded because in the document that I had made and submitted to the DPS, I hadn't put the time stamp on the pictures, please make sure you do this if you have issues.
Overall quite a poor company, with terrible communication internal and external and money hungry. Avoid, Avoid, Avoid
I am sure there will be a brief reply with something alluding to it’s all a mistake or even my misunderstanding…..
I will reference Alex Handley (a review from two months ago).……
Alex Handley
“Avoid using this agency, shortly before we were to move out they asked if they could show people around the house, which normally no problem, unfortunately it was not a good time due to a family death, they didn’t like that they couldn’t show people around as we had not given consent, Claire from regency then became very rude and ended the phone call abruptly after not getting what she had wanted, what followed was conveniently an invoice for almost a months rent from our deposit, coincidence I think not”
“Upon moving out they’d wrote a list of what they was taking from our deposit, and just too highlight a few, a key for a padlock which we was never given (£20) paint scuffs £250 ridiculous, emptying of a black bin left for the council £60 & more.”
“Wouldn’t never recommend or re use this Regency, 1 Star is a compliment.”
My reply to Gemma’s comments that she copy and pasted from an email I received from Regency Estates director, after I published my review. Here is the whole email with my replies, attached as photo.
Matt · 14 December 2023
Agent replied · 11 June 2024
Dear Matthew,
I would just like to respond to a few of your comments in your review.
The emergency repair you reported via email was on Friday 9th December 2022 at 19:27 (when we are closed) reporting a boiler fault and this was later followed up with an SMS message to our out of hours line 20:06. There was a response to your SMS at 21:12 to which we advised an engineer would be arranged the following day due to the time we picked up on the repair.
Subsequently, when the office opened on the Saturday, the first thing we did was contact the landlord to make him aware of the boiler fault.
The landlord chose to use his own contractors and they attended the same day. Unfortunately the boiler couldn’t be repaired there and then, as parts were required and there was a delay due to delivery of the parts, 13th December they were available for fitting. You were unavailable for access on 13th December, the landlord attended with the engineer. Further issues were picked up, and further parts were required which were then fixed the following day. You were provided with electric heaters whilst you were without heating. I am not sure what else we could have done in this situation to speed things up I’m afraid.
There is a clause in our tenancies to allow us to do viewings this is to ensure a minimal void period for landlords. As per your email you sent we immediately cancelled any viewings and stopped advertising until you had vacated the property.
Once we had completed the check out the landlord also attended and he wasn’t happy with the cleanliness and specifically asked us to charge for a professional clean throughout. As I am sure you are aware we do work on behalf of the landlord. We did advise him if the tenant does dispute, the adjudicator would fairly take into consideration the evidence we provide, and they decide if it is chargeable or not. Re bulbs there was 1 light out in the kitchen when you moved in, but a further one when you left so we could only charge for 1 bulb, again we advised the landlord about this. The same for the items that were left.
We are merely the middle man in dealing with the deposit and costs are just there to cover any of the work required for re-letting. The DPS as shown is a fair adjudicator and that is the best way to deal with disputes between tenant and landlord.
We specifically do send out an Inventory at the start of the tenancy to review and confirm anything noted & photographed and all tenants are given enough time to highlight any issues to us.
We are sorry you feel you have been unfairly treated but I am not sure what else we could have done in this situation. As you are aware any money that is claimed from the DPS only goes into the specific jobs on the property and not the agent.
Regards
Gemma
★★★★★ 5/5
GoogleHaving recently switched across from another letting agent, I can honestly say that the service provided by Regency Estates is fantastic. The knowledge and professionalism shown so far has been a breath of fresh air, in particular the service given by Alex has been exceptional. I’m delighted that I chose to move agents, I only wish I’d done it sooner.
Lee · 18 October 2024
Agent replied · 24 October 2024
Thank you very much Lee, great to hear, Gemma
★★★★★ 1/5
GoogleAvoid using this agency, shortly before we were to move out they asked if they could show people around the house, which normally no problem, unfortunately it was not a good time due to a family death, they didn’t like that they couldn’t show people around as we had not given consent, Claire from regency then became very rude and ended the phone call abruptly after not getting what she had wanted, what followed was conveniently an invoice for almost a months rent from our deposit, coincidence I think not. Last December our boiler, had stopped working nothing to do with us on our end, for two weeks with snow outside & they offered no help after they sent round what I would call a cowboy, I never heard a positive thing about Regency from tradesmen. The tradesmen they sent where rude, useless, eventually & never turned up until after 6/7 or even later at night even not telling us they’d cancelled on certain days where we had taken of work to be in for the tradesmen, we eventually managed to sort that issue ourselves. Upon moving out they’d wrote a list of what they was taking from our deposit, and just too highlight a few, a key for a padlock which we was never given (£20) paint scuffs £250 ridiculous, emptying of a black bin left for the council £60 & more.
Wouldn’t never recommend or re use this Regency, 1 Star is a compliment.
Alex · 15 September 2023
Agent replied · 11 June 2024
Dear Alex,
We are sorry you feel this way.
We have emailed you updates relating to your comments and not had a response.
As you are aware we used the DPS which is a third party adjudicator, which agreed with our deductions.
Thanks Gemma
★★★★★ 5/5
GoogleWe have been using Regency Estates for many years to manage our rental properties. They have always done a great job for us & we rely upon them to offer professional advice & guidance. Their professional management has been a great help & we are always reassured that our properties are being well looked after. From them finding good tenants with their thorough vetting procedure & on-going support they have given us peace of mind for many years. We have a strong relationship with the team & we are reassured knowing that they are at the end of the telephone or we can always just pop into the office should we need to.
So when it came to selling our home & commercial property we naturally asked them to act as our agent. The sale on both properties has not been easy due to the current environment, but Nick, Vanessa & the team at Regency have been fabulous in their support & pushing to get the sales through. Both Nick & Vanessa have really gone above & beyond what we expected. They've been there for us throughout, they've pushed awkward situations & never tried to dodge asking that difficult question. Vanessa has been on the ball throughout the process & without her tenacity & professionalism we would have been completely stuck! As we have been liaising with another larger local agent during the buying procedure it really highlighted how good Nick, Vanesa & the Regency team actually are! I have no hesitation in recommending the Regency team to prospective landlords for full property management, commercial sales or residential sales. The full team are excellent. Nick, Vanessa, thankyou for everything!
Sam · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for this Sam, it's really appreciated. So glad we could help in what were both very difficult sales! All the best for the future, Vanessa
★★★★★ 5/5
GoogleRecently bought and sold a property through Regency estates in Horwich Bolton.
High recommend Regency, the service and support I received from Regency was fantastic.
Eloise kept me updated on everything from start to finish of sale and was very helpful,supportive and professional, she was brilliant, all staff were great.
Maxine · 20 December 2024
Agent replied · 27 December 2024
Hi Maxine
Thank you so much for your lovely review!
We hope you are soon settled into your new home and can't wait to see the transformation photos.
All the best,
Eloise
★★★★★ 1/5
GoogleWhere do I start. Horrible estate agents, do visits every 3 months and just let them selves in without permission if you ain’t in . Tell you you can decorate and let you do the property up then evict you with no reason and make loads of stuff up and try blaming me for mould even though when I decorated i made them aware of the damp carpet plus they have seen the mould on the inspections just so they can keep the deposit, not to mention hounding my guarantor for 5 weeks rent when I’ve already told them I’m leaving within a week, nowt but money grabbing wolves in sheep clothing . Ruined all my belongings with damp and mould but apparently I owe them money absolute crooks. Not to mention to charge me for removing a door that was never there and having been charged for removing polystyrene ceiling tiles (FIRE HAZARD) underneath the damp wall paper on the ceiling which had been covered in . Also tried charging me for marks on the asbestos filled storage heaters from the 1960s what don’t even work which I told them and they did nothing, also painted the front door and fixed it, the door looked like it hadn’t been touched since the 60s had old glass with wire in and was yellow it hadn’t been painted in that long and a gap underneath that let all the cold in , had to buy 4 electric heaters and still couldn’t get warm.
I’ve also noticed my breathing and health has improved.
SLUM LANDLORD
ENERGY GROUP E
NOT TOUCHED SINCE 60s THEN CHARGED FOR IMPROVING AFTER BEEN GIVEN PERMISSION
Do not use regency
Do not move to 28 newton close , Wigan WN1 2LH
Keiron · 12 July 2025
Agent replied · 10 September 2025
Dear Keiron,
I will answer your specific points below, and then explain further below, for full clarity.
The Inspections are part of the Service we offer to our Landlords, and the appointment confirmations are emailed to you, the same as they are to our other 600+Tenants. This is also a term within your Tenancy. As you are aware we also had to visit more frequent due to repeat complaints of the other Residents, and also because you had cat's in the Property, which again was another breach of your Tenancy and the head lease.
The decoration was discussed with you in May 2022 as decoration had already taken place without prior consent from the Landlord, which is a further breach of the Tenancy.
A Section 21 was served to you by the Landlord, due to the persistent issues with other residents and the management company, the Landlord had no choice in this matter, as it was another problem on top of the other breaches.
We contacted your Guarantor due to non-payment of rent, which is the responsibility of the Guarantor in the event you as the tenant fail to pay.
We had not set a final move out date with you, as you are fully aware, so at the time of contacting your Guarantor the full months rent was outstanding.
We have already provided you with a copy of your Inventory & Check-Out Report for you to review the differences, as to why you are being charged.
I can send the photo's to you on your google profile is you wish, unfortunately i can't add them here.
The Landlord has appointed a contractor and we have now received the Invoice, we will be in touch to discuss the damages once the prices have been provided by the Landlord.
If you would prefer to continue the conversation here, then that is fine we can let the Guarantor and Landlord have the link so that they can add their own comments, but we would much prefer to handle this directly with you.
To conclude, here is the list of works now required from your Tenancy:
Entrance/ hallway-
Front door damage.
Broken Locks to the door.
All walls/woodwork/ceiling very marked and unclean.
Walls damaged near the front door.
Cupboard doors damaged/unclean.
Cupboards dirty and items left.
Light fitting changed, no bulb, thick with dust.
Floor damaged and dirty.
Smoke alarm missing.
Kitchen-
Door off the hinges.
All walls/woodwork/ceiling very marked and unclean.
Floor marked and unclean.
Items left.
Oven/hob/extractor un-clean.
One of the unit doors off the hinges.
Marked Radiators.
Damaged Ceiling.
Bathroom-
Strong odour.
Damaged door and frame, also very unclean.
All woodwork/walls/ceiling very marked and unclean.
Shower and screen very unclean.
Floor unclean/ marked.
Damaged tiles.
Lounge-
Flooring/light fitting and window furnishings changed.
All walls/woodwork/ceiling very marked and unclean.
Flooring marked.
Window/seals dirty.
Radiator marked.
Door and frame damaged.
Bedroom, Flooring and decor changed, paintwork changed and now requires a professional painter.
All walls/woodwork/ceiling very marked and unclean.
Tv bracket on wall - damaged wall.
Wall paper peeling from wall.
Flooring marked.
Damage to wall around window.
Window handle damaged.
Door and frame damaged.
Garage-
Door in poor condition not closing properly - damaged.
Mattress left.
Store cupboard-
Lock broken.
Items left.
Communal area damage due to moving.
I hope I have gone into enough detail here for you to understand our position with regards to the Tenancy Management.
Kind regards
Gemma Moss
Lettings Manager
★★★★★ 5/5
GoogleA great service received from Regency on the sale of my property. From my initial call to the office, Eloise was polite, professional and very helpful. All viewings confirmed and followed up and negotiations handled professionally to a smooth completion. Highly recommend Regency and Eloise Sharp.
Karen · 17 January 2025
Agent replied · 23 January 2025
Thank you for your lovely review Karen! All the best for the future :)
Eloise
★★★★★ 5/5
GoogleRegency were the agents used by our sellers.
I wasn't expecting our purchase to go through so easily & quickly but it did, which is, in my opinion down to the excellent people at Regency.
Jodie and the team were amazing. They were always happy to help, discuss and chase.
I would highly recommend Regency to anyone looking for an estate agent, they definitely made what could be a stressful time easy!
Thank you
Kath Pearson
Kathryn · 12 June 2023
Agent replied · 11 June 2024
Thank you for the review Kath. I hope your have many happy years in your new home and that fire is keeping you nice and warm :)!!
Thank you.
Jodie
★★★★★ 5/5
GoogleI’d like to thank Eloise and the team at Regency for all their help and support with our house move. They handled the sale of our old home and the purchase of our new home. They kept us updated throughout the 3 months it took.
Matt · 20 January 2025
Agent replied · 23 January 2025
Thanks Matt & Elizabeth, wishing you many happy years in your new home!
Eloise
★★★★★ 5/5
GoogleThank you for your professional service whilst managing my property. Right up until our tenant moved out you have always been there to provide help, advise and kept us up to date with current legislation . I would particulary like to thank Gemma, Alex and Louise. Thoroughly recommend Regency .
Chris · 7 November 2024
Agent replied · 8 November 2024
Thank you Chris, all the best.
Gemma
★★★★★ 5/5
GoogleI’ve been with Regency nearly 5 years now and had nothing but a great experience with them. They helped me overcome issues when I first moved in with them and they’ve been very helpful with any issues I may have had. Much better than previous estate agents I’ve been with in the past.
Adam · 16 February 2026
Agent replied · 11 June 2024
Thank you Adam, we appreciate your great feedback and are happy to hear you are enjoying your tenancy, thanks Gemma Lettings Manager
★★★★★ 5/5
GoogleI have recently started to let a property through Regency and the process from start to finish has been so easy. Claire was able to get me a viewing at a time more suitable for me as I was needing to travel to get there and then she kept me well informed throughout the application process. All questions were answered quickly which meant I could move in within my preferred timescales. The whole team have been a pleasure to deal with - especially Buster :)
Nikki · 29 August 2022
Agent replied · 11 June 2024
Thank you very much for your lovely feedback, we are glad you are happy 😊 …
★★★★★ 5/5
GoogleRegency were the agents used by our sellers.
I wasn't expecting our purchase to go through so easily & quickly but it did, which is, in my opinion down to the excellent people at Regency.
Jodie and the team were amazing. They were always happy to help, discuss and chase.
I would highly recommend Regency to anyone looking for an estate agent, they definitely made what could be a stressful time easy!
Thank you
Kath Pearson
Kathryn · 24 January 2023
Agent replied · 23 January 2025
Thank you for the review Kath. I hope your have many happy years in your new home and that fire is keeping you nice and warm :)!!
Thank you.
Jodie
★★★★★ 5/5
GoogleBeen using Regency to manage our block of flats for the last +3 years. Very responsive and professional, always quick to solve a problem for the tenants and good at keeping me up to date with all my responsibilities as a landlord too. Particularly helpful with taking meter readings for me at short notice for utility bills, given I don’t live close by. They’re a lovely friendly team, highly recommend for any landlord in the area looking for rental agents.
Helen · 16 March 2026
★★★★★ 5/5
GoogleCan’t recommend Regency Estate enough, they were amazing from start to finish. I mainly dealt with Mia and Ella and with me being a first time buyer I was pretty clueless so they was there to answer any of my questions and made the process go extremely smoothly!
Kieron · 24 September 2024
Agent replied · 24 October 2024
Thanks Kieron, we hope you're soon settled into your new home!
★★★★★ 5/5
GoogleI've been with Regency for a while and I must say Gemma and the team are first class and very professional also keen to help and very supportive and I would recommend them
Ant · 16 February 2026
★★★★★ 5/5
GoogleEloise was extremely helpful with the purchase of our first house. She ensured we completed on our desired completion date and went above and beyond to make it possible. Thank you!
Nina · 7 April 2025
Agent replied · 26 April 2025
Thanks for your great review Nina, wishing you many happy years in your new home!
★★★★★ 5/5
GoogleI have just rented our second property and used Regency estates again this time, they were very professional and keep you up to date as to where they are up to with the new tenants we hope to use them again with the next property.
Peter · 16 February 2026
Agent replied · 24 October 2024
Thank you Peter, it is a pleasure working with you, Gemma.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
