Trusted Agent profile
★★★★★
325 reviews across 2 platforms
29, Lee Lane, Horwich BL6 7AY
Regency Estates's Horwich office at 29 is rated 4.6 out of 5 across 325 reviews on two platforms, including 312 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Horwich office, from every platform, shown as written. First names only.
5/5
GoogleRegency estates helped me to secure my new rental and they dealt with everything efficiently and professionally. Alex & Gemma were very friendly and helpful throughout - Always kept in constant communication and made the process a breeze. I would highly recommend without a doubt. Thank you ☺️
Great feedback thank you very much 😃 …
5/5
GoogleThe Regency Staff are absolutely fantastic. Always keep you update and always do what they say they will do. Thanks to Vanessa and all the sale staff who helped complete a successful sale of my mothers house.
Thank you Michael, very much appreciated and we're glad we could assist with your Mother's home. All the best!
4/5
GoogleI had a great experience renting through this agency. From the viewing right through to move-in, communication was clear and professional. Any maintenance issues were sorted quickly and the team were always approachable and helpful. They made the whole renting process smooth and stress-free, I’d definitely recommend them.
5/5
GoogleThird sale on my behalf, top notch outfit, can't fault them, a big thank you to Vanessa, Saffron and Nick. Professional, easy to interact with which is the best thing, as selling a property can be stressful. I would not hesitate in … More
Thanks Sonny, really appreciate the feedback and wish you all the best with your travelling! You know where we are if it comes to buying another ;) Vanessa
5/5
GoogleThanks to all the fantastic staff at Regency Estate Agents at Horwich . Smooth efficient service throughout during the sale of our property 👍🏻 …
Hi Sue Thank you so much for your kind words. It was a pleasure to work with you. Kindest regards Sue
5/5
GoogleMy experience with Regency Estates and especially with Maisie Vernon has been exceptional. Maisie has been immensely helpful and knowledgeable from start to finish. Maisie has been my goto person for every query, which she has answered promptly and professionally. She has guided me through the whole process smoothly and been extremely helpful. I would definitely recommend Regency and the caring and helpfulness of Maisie. John Woodland
5/5
GoogleI have been with Regency Estates for many years now and I have always found them to be responsive, professional and very helpful. They manage my property in Bolton. They offer a first class service and I am grateful for their excellent service
1/5
GoogleWorst experience ever since renting in the uk, firstly I was tricked by them into renting a house which was up for sale, and put up a for sale sign and made my stay in that house a nightmare for the 9 month period my family and I lived there. Stay away from them if you looking to get a home that’ll give you peace of mind
Dear Barisua, We understand that the situation was stressful for you as a result of the Landlords situation changing he had to sell the property. We wish you all the best for the future. Kind regards Gemma
5/5
GoogleVery happy with the service provided by Regency Estates during our recent application for one of their rental properties. Maisie has been particularly helpful and was always on hand to answer any queries that we had. We have dealt with several agents over the years and have been impressed with how thorough and helpful Regency have been in comparison. Thank you Maisie and the team.
5/5
GoogleRecently purchased house in Horwich through Regency, Nick was massively helpful and accommodating throughout the process and the staff in the office were also very efficient, professional and friendly during our correspondence.
Thank you so much Jonathan, hope you've settled in well and are enjoying your new home All the best, Vanessa
5/5
GoogleI found the staff at Regency to be very helpful and friendly. providing assistance as needed throughout the rental process. I had an issue with the property so I raised this via their app and Masie contacted me promptly and arranged for the …
5/5
GoogleWith thanks to Gemma at Regency for working with us on the referencing and tenancy, highly recommended, thank you.
Thank you Mandy all the best Gemma
5/5
GoogleI dealt with Eloise in the purchase of a bungalow. This was a drawn out process due to people lower down the chain pulling out twice. Eloise was very good in keeping me informed about what was happening, especially towards the end when the exchange of contracts was proceeding at a snail's pace.
5/5
GoogleI have had extensive dealings with Regency Estates and have found their service to be exceptional and even with the difficulties faced with the sales process everything was done very professionally. I particularly want to thank Eloise and Saffron for the effort they put in to finalise my sale Thank you 😊 …
5/5
GoogleWhat can I say I seen a flat to rent which was perfect for me aimee then sorted out all my checks all ready to move in then all went pear shaped (tenant decided not to move out) I was gutted aimee rang me to tell me what had append thought that was it but then couple of days later aimee rang me to tell tenant had moved out she kept me in mind for the flat were other agencies had forgotten bin there done that so in conclusion this agency is will recommend to anyone aimee is a legend
5/5
FacebookOur house sale went through today took just under 6 weeks from viewing to completion. Vanessa handled our sale and I couldn't fault her throughout the whole process. Proffessional, positive, prompt response and basically couldn't fault the whole process. Regency went above and beyond even replying to my query out of office hours to help give me peace of mind. Giving 110% and the best personal customer service possible. I would not hesitate to sell or buy from them again. You really can't fault excellent customer service. Good customer service is something we all want to receive but seldom get, I can honestly say Regency couldn't have been more helpful or done anything more to make the sale experience any smoother or better. Thanks to all the staff at Regency for their help with a special shout out to Vanessa who really is an absolute star !!!
5/5
GoogleI cannot praise the team at Regency Estates highly enough. From start to finish the service I received from Nick and the team has been excellent with a special shout out to Maisie for her help and support with what could have been a very stressful move. Cheers and thanks once again. Steve xx
5/5
GoogleFantastic service as ever from the whole team at Regency following my recent purchase and also with their dedication and expertise in helping me find tenants at a couple of rental premises. Special thanks to Nick, Geoff, Vanessa and Mia.
Hi Mark, Thanks for the great review, speak soon Nick
1/5
GoogleThe worst estate agents I have ever come across. They do not deserve any star ratings, if there was a minus option that would be a compliment for this agency. We were advised the flat we were moving into has damp but was to be rectified before we moved in. Once we moved in we realised the damp had been painted over and not treated and the bedrooms had awful amounts of mould building on it (images attached for everyone to see the extent of the abhorrent state we were made to live in). We told regency about this, I explained my husband had asthma and his breathing was becoming more and more difficult in the room and they did nothing, instead blamed us. Me and my husband had to stay in hotels from our own expense, no reimbursement received. It took them over three months to effect the repairs to the mould and damp. When we moved into the flat they provided a bathroom shower curtain which was also, surprise surprise moulded. We replaced this shower curtain with a clean one and they have decided to charge us for the bathroom. We also left cleaning products for them to use and they’ve charged us. Seems like all they do is take your money but they don’t actually do any work sat in their offices. My husband then left them a poor review on Google and the agency immediately rang us threatening us to remove the comments otherwise she would also reply to us. If only they were this quick in dealing with the flat issues. She terminated the call when we refused to remove the post, Her name is Gemma honestly so rude but they’re all the same tbh. Not sure what this agency thinks of themselves but they’re disgraceful, shocking, bullies and I wouldn’t recommend them to the homeless.
Hi Nazneen, We have now discussed the issues with the Landlord as we advised we would yesterday and the full deposit has been returned. We can fully understand your frustrations with all of the issues which happened from the leak, and apologise for the stress this has caused. Kind regards Gemma
1/5
GoogleI would not recommend using Regency Estates. They give you flats with damp and mould all over both bedrooms and bathroom walls/ceiling. Took them around 3 months to get rid of the mould/damp. Upon checking out of the flat they are trying to deduct £75 for a bath reseal which surely is wear and tear. We also cleaned and hoovered the flat but have also been charged an additional £75 for this. We left a new mop, cleaning products and bathroom mats for the next tenants to use so this looks more presentable as when we were given the flat the bathrooms were disgraceful. We also on our own accord got rhe carpets cleaned and also changed shower curtains etc as these had mould and were filthy. I would not recommend going through regency estates as the service is shocking and ridiuclous price deductions. They act like they give you the flat in spotless condition and expect it back better than they gave you.
Hi Adam, I have just tried to speak to you to discuss this matter, I would prefer not to have to go via google to resolve this situation. Do you want to call me back so that we do not have to reply via google? We can then discuss the deductions we are suggesting to you? With regards to your comments referring to the damp & mould, as you are aware there was a leak which the management company had to deal with, I'm afraid this was out of our control. I am happy to speak to the Landlord and also review the check out report once we have spoken further. Thanks Gemma
5/5
GoogleDealing with regency estates has been a pleasure since the start. The staff are friendly and professional. Gemma has been very responsive to answer any queries, etc. Claire shown me around my new home and she's full of enthusiasm, understanding and has given me some useful hints and tips. It's refreshing to receive such good customer service. Keep it up guys.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have several rental properties managed by Regency, and their team do a fantastic job of keeping things running smoothly. Issues arise, and they simply deal with them. Things that might present a challenge to me, as an individual, sourcing an appropriate contractor, etc, they take in their stride and deal with it. Where cost is involved, they tell me the planned course of action, and advice me of the cost, so that between us we can decide how to proceed. I could not be happier with their service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Andrew for taking time to leave a review, much appreciated. We are glad you are happy with our Services, Gemma
5/5
GoogleExcellent service and communication. Nothing too much trouble to find the right tenant for our rental property. Would not hesitate to use again or recommend to others.
Thanks very much David 😊 …
5/5
GoogleMade contact with Regency estates to help me with tenancies . Very fast , efficient response . Provided valued advice and guidance and helped me throughout . Kept in touch with me throughout providing updates and advice. Highly recommended ! Massive thanks in particular to Gemma ! She was ace !
Glad we could help Chris, no problem at all, Thank you Gemma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regency Estates's Horwich office has 325 reviews across two platforms: 312 on Google, 13 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Regency Estates is rated 4.6 out of 5 across all 325 reviews, and 4.6 out of 5 on Google from 312 reviews, checked 9 October 2026.
Regency Estates, 29, Lee Lane, Horwich BL6 7AY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.