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325 reviews across 2 platforms
29, Lee Lane, Horwich BL6 7AY
Regency Estates's Horwich office at 29 is rated 4.6 out of 5 across 325 reviews on two platforms, including 312 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Horwich office, from every platform, shown as written. First names only.
5/5
GoogleGemma at Regency went above and beyond to take care of us, was a very easy process with great properties to choose from. Thank you Gemma and Regency for being absolute stars, that's the reason for 5 of them on this review!
Thank you James, speak soon. Gemma
5/5
GoogleWe have recently rented a property from Regency. Special thanks to Maisie and Alex. They are very helpful and friendly. They made whole process run smoothly and quick in dealing with issues and enquiries. Amazing customer services, all staff are very professional and knowledgeable. We would highly recommend without any doubt. Thank you ππ₯°
5/5
GoogleJust want to say thanks to Regency for dealing with the sale of our property, a professional and friendly service. Eloise was amazing and without her help during the last week before completion we dont think it would have actually gone through on the date.
5/5
FacebookWhat a fantastic estate agents! Super service from start to finish. They marketed our property professionally and promptly upon receiving our instruction. The advert was clear, yet concise and attracted lots of viewers immediately. Viewings were arranged and carried out by Nick, he was professional, reliable and punctual. Nick and Claire kept us informed and up to date on all developments. Our property was sold in no time and we were delighted with what we got for it. Would totally recommend this company to anyone looking to buy, sell or rent. Thank you Regency.
1/5
GoogleFake reviews of this corporation they charged me in a rental property they was managing for blocked drains they contrived in their business, violation of privacy of their staff doing housing checks when you are not present and are reluctant to give you a SAR when requested.
Hi Marie, I am sorry you feel this way, and that you have felt the need to write such a review. I have left a message for you earlier to discuss the issue's you are having. I would much rather we discuss these issue's than to have a review left like this, which I must say I strongly disagree with. I do not want to go into more detail on this thread or upload the photo's on the internet of the drains etc to justify/explain our position. May I ask that this review is removed & that you call me back to discuss the problem. Thank you Kind regards Gemma
5/5
GoogleRegency have looked after my little house for a few years now and Iβm very impressed with the service they provide. They do everything, find good tenants, get competitive quotes for jobs or items that need replacing. I get regular reports on the condition of the property and I never have to visit it. First class service they have provided me with.
Thank you Mike, we are always here to help!
5/5
GoogleI recently sold my property through Regency the service was fantastic kept me informed throughout made the whole experience very easy, A special thank you to Saffron and Eloise who are both fantastic so friendly and informative. Thank you again Regency.
5/5
GoogleAn incredible service was provided by Maisie and the team. They were reachable at every phone call and questions answered on time. It was a beautiful experience renting with Regency Estate, from the first enquiry to moving in. I have already recommended them to another family.
5/5
GoogleSaffron was brilliant when dealing with our latest purchase. It wasn't a straightforward transaction and took longer than initially anticipated, however nothing was too much bother, and Regency really went the extra mile to ensure the sale went through. Would highly recommend Regency estates.
5/5
GoogleVery friendly and helpful letting agency. Regency Estates are also understanding and compassionate when it comes to any issues or problems that may arise. Would highly recommend
5/5
GoogleThe agents are incredibly helpful and friendly. Renting a flat for the first time can be a daunting and exhausting process, especially for someone like me who is new to the UK. However, this company made the experience much smoother and stress-free.
Thank you, great to hear.
1/5
GoogleDiscriminatory and unprofessional. I was discriminated against by Regency because of my age (I'm 38) and the fact that my parents are deceased so was unable to provide a guarantor for a property rental. I have a good job, have money in savings and had agreed to undergo credit checks, provide wage slips and references from my current landlord of 5 years. Prior to the viewing, I had also arranged with Regency to pay 3 months in advance (4, including the deposit) to a sum of Β£2595 , instead of giving them a guarantor, which they accepted - That's more than a quarter of the 12 month tenancy in one go!! I was the first person to view the property the day after the previous tenant vacated and immediately agreed to sign the tenancy. It took Regency two days to get back to me advising my application was denied because I didn't have a guarantor. The tenancy was signed by a younger applicant (with living parents I assume) who could provide a guarantor! The viewing was also conducted during the COVID pandemic so I really dont appreciate being messed around like this. If you're a mature renter without parents, there is absolutely no point in dealing with these time wasters. You could have a million pounds in savings but Regency will still deny your application on the grounds of what basically amounts to age discrimination. I'm absolutely fuming and feel like they owe me an apology for the sheer embarrassment. You dont even need to provide a guarantor to get a mortgage!! A guarantor is usually only required where a credit check isnt possible (ie DSS or students) and Regency's attidute of 'Its company policy, get over it' is absolutely unacceptable. Avoid at all costs. RESPONSE TO OWNERS REPLY 12/09 Unfortunately, nobody from your office has contacted me to discuss. The reason that was cited by Regency Estates for my application being being denied was that I didn't meet the requirements due to having no guarantor- How dare you! Even after we had agreed this wouldn't be necessary prior to the viewing- You can't operate in a fashion that is fundamentally discriminatory and then blame the landlord when somebody calls you out on it. Your tenants aren't dealing directly with private landlords -Β If a landlord discriminates, or is prejudiced against a tenant, that reflects badly on you. Regency Estates should be managing their client's expectations and in any case, a credit check and good references should be prioritised over a guarantor. Asking for a guarantor after requesting a credit check and good references is simply bad practice, and allowing your landlords to cherry pick applicants who can provide a guarantor, even after alternative arrangements have already been made, makes your agency look unprofessional. You have a responsibility towards your tenants to consider their circumstances, and not to cause embarrassment by insisting on a guarantor even when a perfectly valid credit check is an available option. You cant blame my review for your agency's poor conduct in this matter and I would politely urge that you review your guarantor policies before I will consider removing it.NegativeResponsiveness, Professionalism
Hi Matt, I have looked into the situation and the landlord reviewed all applications and chose to go forward with another applicant. Although company policy is to have a guarantor we do still review applications without. I can advise you that we would have gone ahead with your application had the landlord not chosen to proceed with another, I will also advise it is not the person you have briefly mentioned in your review. We have another property at Cedarwood coming available which we would be happy for you to go ahead with? Furthermore I would like to politely ask that the review is removed, reviews can be very damaging to businesses and I feel that would be unfair given this situation.
5/5
GoogleWe are a private housing estate & Regency are our Management Agents for nearly 2 years now. We have been dealing with various staff members that are dedicated to our account as well as the company director who is fully involved in all aspects of our account management and we have a fantastic working relationship. Daily, weekly, monthly runningβs, correspondence and arising matters are dealt with swiftly and professionally with continued communication & updates. Certainly a business you can trust. I would highly recommend them as a team. A big thank you for your efforts!PositiveResponsiveness, Professionalism
Hi Jay, Thank you for a great detailed review, Alex
5/5
GoogleI have had a pleasant experience with Regency Estates from start of my viewing appointment to picking up the keys. Maise was very fantastic, quick to respond to my emails and all my enquiries. I would recommend them any day, anytime.
5/5
GoogleRecently moved into a rented property and have received excellent service from Regency . Great communication from the start to getting the keys . Any issues have been dealt with promptly and convieniently . Great team , highly recommend !
5/5
GoogleRegency have dealt with the block management of our apartment and recently sold the apartment for us. We have only experienced friendly,helpful and professional service in both respects. Vanessa,Jody and Nick do a brilliant job in sales and the block management team of Zoe and Jane are a clear cut above anyone else we have used. I would not hesitate to recommend them.
Hello Bernard, we hope you are keeping well and wish you all the best for the future. Thank you for the wonderful 5 star review.
5/5
GoogleGreat service from the Regency Sales team, in particular Saffron and Vanessa. Kept me fully informed throughout the process. Would recommend.PositiveResponsiveness, Professionalism
Hi Gary, thanks very much for the review and for choosing us to sell your home! All the best for the future Vanessa
1/5
GoogleDiscriminatory and unprofessional. I was discriminated against by Regency because of my age (I'm 38) and the fact that my parents are deceased so was unable to provide a guarantor for a property rental. I have a good job, have money in savings and had agreed to undergo credit checks, provide wage slips and references from my current landlord of 5 years. Prior to the viewing, I had also arranged with Regency to pay 3 months in advance (4, including the deposit) to a sum of Β£2595 , instead of giving them a guarantor, which they accepted - That's more than a quarter of the 12 month tenancy in one go!! I was the first person to view the property the day after the previous tenant vacated and immediately agreed to sign the tenancy. It took Regency two days to get back to me advising my application was denied because I didn't have a guarantor. The tenancy was signed by a younger applicant (with living parents I assume) who could provide a guarantor! The viewing was also conducted during the COVID pandemic so I really dont appreciate being messed around like this. If you're a mature renter without parents, there is absolutely no point in dealing with these time wasters. You could have a million pounds in savings but Regency will still deny your application on the grounds of what basically amounts to age discrimination. I'm absolutely fuming and feel like they owe me an apology for the sheer embarrassment. You dont even need to provide a guarantor to get a mortgage!! A guarantor is usually only required where a credit check isnt possible (ie DSS or students) and Regency's attidute of 'Its company policy, get over it' is absolutely unacceptable. Avoid at all costs. RESPONSE TO OWNERS REPLY 12/09 Unfortunately, nobody from your office has contacted me to discuss. The reason that was cited by Regency Estates for my application being being denied was that I didn't meet the requirements due to having no guarantor- How dare you! Even after we had agreed this wouldn't be necessary prior to the viewing- You can't operate in a fashion that is fundamentally discriminatory and then blame the landlord when somebody calls you out on it. Your tenants aren't dealing directly with private landlords -Β If a landlord discriminates, or is prejudiced against a tenant, that reflects badly on you. Regency Estates should be managing their client's expectations and in any case, a credit check and good references should be prioritised over a guarantor. Asking for a guarantor after requesting a credit check and good references is simply bad practice, and allowing your landlords to cherry pick applicants who can provide a guarantor, even after alternative arrangements have already been made, makes your agency look unprofessional. You have a responsibility towards your tenants to consider their circumstances, and not to cause embarrassment by insisting on a guarantor even when a perfectly valid credit check is an available option. You cant blame my review for your agency's poor conduct in this matter and I would politely urge that you review your guarantor policies before I will consider removing it.NegativeResponsiveness, Professionalism
Hi Matt, I have looked into the situation and the landlord reviewed all applications and chose to go forward with another applicant. Although company policy is to have a guarantor we do still review applications without. I can advise you that we would have gone ahead with your application had the landlord not chosen to proceed with another, I will also advise it is not the person you have briefly mentioned in your review. We have another property at Cedarwood coming available which we would be happy for you to go ahead with? Furthermore I would like to politely ask that the review is removed, reviews can be very damaging to businesses and I feel that would be unfair given this situation.
5/5
GoogleI had a letting tenancy with Regency and throughout my stay, they have been very professional and thorough in assisting me. Any repairs to be done were carried out ASAP and the lady in charge of repairs has been extremely helpful as are all the staff members here. I would not hesitate in recommending their services to anyone at all. Thankyou so much to everyone at Regency Estates !PositiveProfessionalism
Thankyou, we are really pleased to hear this. All the best, Gemma
5/5
GoogleCannot thank the sales staff at Regency enough! Amazing service, always easy to talk to and get hold of. Constantly kept up to date and made everything with my sale run smoothly. Would recommend to anyone and everyone, without a doubt would use again!
5/5
GoogleNick has been really helpful throughout the selling process and his team back the office have been very professional throughout the sell .Between them they managed to find my tenant a new place to live and found me a buyer with in 2 weeks of it going on the market. I would definitely use them againPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI currently use Regency as the letting agency and I have to say that the service has been of a gold standard. This is all down to the staff who work there and in particular βAlex Greenwoodβ, what a star she has been, very professional and responsive in resolving any issues with the boiler, electrics, pipe leaksβ¦.it shows she has a good working relationship with the repair and maintenance contractors. It is important to me to have a happy, stress-free tenant, and that I have which gives me peace of mind and knowing I am in good hands. Regency also helped in the purchase of the property and to that I must thank and commend Saffron Cowburn for her hard work ethic and support from sale to completion π If you are looking for a lettings agent or buying a property that truly looks after you, and the tenant in my case, then I highly recommend Regency Estates.
5/5
GoogleI recently dealt with Maisie and she was fantastic ! she was always professional yet approachable and nothing was too much. Upon attending the offices all the staff were warm and welcoming and put me at ease during the whole process.
5/5
GoogleWould highly recommend Regency estates, especially Maisie. Recently moved into a property with the help from Maisie. Always around to answer all my questions, nothing was too much trouble. Very friendly, approachable and professional. Thank you for everything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regency Estates's Horwich office has 325 reviews across two platforms: 312 on Google, 13 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Regency Estates is rated 4.6 out of 5 across all 325 reviews, and 4.6 out of 5 on Google from 312 reviews, checked 9 October 2026.
Regency Estates, 29, Lee Lane, Horwich BL6 7AY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.