Every review we hold for the Horwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLancasters sold my rental property quickly after lots of interest. I was kept informed throughout the process. Great service and highly recommended.
Sue · 1 August 2025
Agent replied · 20 March 2026
Thanks Sue, we appreciate your review and were glad we had so much interest and that you have trusted us on a number of occasions to sell your property. We hope to work with you again.
★★★★★ 5/5
GoogleWe sold our house using Lancaster. Right from the start they were very friendly and helpful and the photos were great. Then through the actual selling process, Lancasters were the only people helping along the process with us the sellers and advising the buyer simultaneously. I would definitely recommend them.
Graham · 24 May 2024
Agent replied · 25 November 2023
Thank you for your review Graham. We are pleased you got to see the value of a team regularly keeping on track of the sale/purchase. Much appreciated.
★★★★★ 5/5
GoogleLancasters were just amazing, from start to finish. I would certainly recommend to family and friends. Ben carried out a virtual valuation which was clear and informative. The photos were fantastic - the team booked plenty of viewings, liaising with myself each time. I received prompt feedback after each viewing, along with a couple of good offers. Once the property was under offer, Anita guided me through the process and emailed each week with updates from the buyers solicitor. Thank you to the whole team.PositiveProfessionalism
Danielle · 24 August 2021
Agent replied
Thank you Danielle - we are lucky to have such a great team!!
★★★★★ 5/5
GoogleThe team at Lancasters is absolutely fantastic, they will go above and beyond for their customers. My parents recently sold their property and the team would do everything in their power to answer all questions, always responded extremely …
Anna · 9 October 2024
Agent replied · 25 November 2023
Thank you Anna, we are pleased to have been able to help your parents sell their home. We appreciate your kind words, it means a lot to know our efforts are noticed!
★★★★★ 5/5
GoogleLovely team and very professional. Kept us well informed throughout the sale. Would definitely recommend - thank you for a smooth completion
Karen · 14 May 2025
Agent replied · 23 August 2024
Thanks Karen, we really appreciate your review and kind words :-)
★★★★★ 5/5
GoogleRebecca Morley and the team at Lancaster’s were brilliant at all stages of the house sale/buying process, keeping us well informed and in the loop throughout. …
Neil · 9 October 2021
Agent replied
Wow, thank you so much for your kind words! We will ensure Rebecca has seen your review too! Best wishes.
★★★★★ 5/5
GoogleWe cannot thank Ben and his team enough for there both friendly and efficient service. We where given feedback from every viewing and they also ensured the conveyancing went smoothly too.
Julie · 22 June 2020
Agent replied
Thank you so much Julie - it has been a pleasure to work with you.
★★★★★ 5/5
GoogleI have to say Matt and the team were brilliant. Really responsive and supportive in what was a difficult sale.
Kate · 22 May 2022
Agent replied · 22 May 2026
Thank you Kate.
★★★★★ 5/5
GoogleWe have used them both for letting and selling and found then to be exemplary. Highly recommended!
Mike · 14 May 2025
Agent replied · 23 November 2024
Thanks for your kind words!!
★★★★★ 5/5
GoogleAll the staff at Lancasters worked so hard to push through the purchase of our house.
Steve · 14 May 2025
Agent replied · 14 May 2026
Thanks Steve, we appreciate your review and were happy to help you!!
★★★★★ 5/5
Googleexcellent service and comunication. warm friendly advice with prompt communication.
Jayne · 20 July 2025
Agent replied · 20 March 2026
Thanks Jayne!! :-)
★★★★★ 5/5
GoogleThe best from start to the finish kept us updated all the way through out
Clive · 14 May 2025
Agent replied · 8 December 2024
Thanks Clive for taking the time to leave us a review. Much appreciated!!
★★★★★ 1/5
GoogleSnobs, and unless you have millions to spend, they will treat you like dirt.
Lou · 22 May 2025
Agent replied · 22 May 2026
Dear Lou.
Thank you for your feedback. However I would like to understand the circumstances around your comments. Please email me on tbaldwin@hodders.net so I can ascertain why our client service wasn't up to expectation. I look forward to hearing from you. Kind regards.
★★★★★ 5/5
GoogleFriendly, efficient,knowledgeable and professional. What more could you ask. The sale of our mother's house was very well managed . We had expert advice and guidance throughout the process. Have recommended Lancasters to friends and colleagues. Thank you.
Melanie · 24 May 2024
Agent replied · 23 August 2024
Thanks Melanie, we really appreciate your feedback. It was a pleasure to be able to assist in the process.
★★★★★ 5/5
GoogleVery prompt in responding and arranging viewings
Really helpful staff
Asha · 20 June 2025
Agent replied · 20 March 2026
Thanks Asha. We appreciate you leaving a review about your experience.
★★★★★ 5/5
GoogleBen and all the staff are professional and very friendly to deal with.
Norman · 14 May 2025
Agent replied · 14 May 2026
Thanks for taking the time to leave a review Norman, it's much appreciated.
★★★★★ 5/5
GoogleVery friendly Estate Agent, people.
are very polite and helpful as well.
Dawood · 7 May 2025
Agent replied · 7 May 2026
Thank you Dawood, we appreciate you taking the time to leave us a review.
★★★★★ 1/5
GoogleUsing sly tactics to lock you in. Bad practice.
Graeme · 22 May 2025
Agent replied · 22 May 2026
Dear Mr Orr.
I am very disappointed to read this.
Please can you email me direct so I can address your complaint. I look forward to hearing from you.
E: tbaldwin@hodders.net
★★★★★ 1/5
GoogleThey have done a house up as a project next to us and I have been left without water, alarms going off, fly tipping and finding there rubbish on my car window (happy to post pics of necessary) with new one dealing with it, that is making my home unbearable to live in.
Romanie · 6 December 2024
★★★★★ 5/5
GoogleAbsolutely great. Very professional service and nice people.
David · 14 May 2025
Agent replied · 23 August 2024
Thanks for your review David, much appreciated. :-)
★★★★★ 1/5
GoogleBoard thrown into my garden. Unacceptable
T · 22 May 2025
Agent replied · 22 May 2026
Dear T M.
I am sorry to read this. Please can you email me direct so I can address your complaint, and the board in your garden.
E: tbaldwin@hodders.net
★★★★★ 5/5
GoogleI mean where do I begin! It was an absolute pleasure to be buying my first property through Lancaster Estate Agents. They made the purchase hustle free and where happy to help every time I either called or emailed them. If you are looking to buy or sell a house through a reliable & professional estate agent then look no further.
Terrence · 24 May 2021
Agent replied
What lovely words, thanks so much, hope to deal with you again!
★★★★★ 5/5
GoogleWe have used Lancasters Estate agents twice over the years and on both occasions they have been very professional and supportive throughout the sale process. The members of staff are in regular contact with you throughout, offering advice if needed. They are all extremely friendly and are committed to giving their customers the best best possible service. I wouldn't hesitate in recommending Ben, Rebecca & the team for your house sales.
Diane · 6 September 2023
★★★★★ 5/5
GoogleI cannot recommend Ben, Anita and Lancaster Estate Agents highly enough. They are incredibly helpful, very responsive, keep you up to date with what is happening and have very valuable knowledge of the market place. I have recently sold …
Lindsay · 22 September 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.