Every review we hold for the Horwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold our parents' property following bereavement. Lancaster's were enormously helpful and professional, from giving a realistic probate valuation, through marketing, keeping us updated on viewings, right through to after sales - even kindly forwarding mail. The team were there for us and helped us through an emotional process with kindness and understanding. With their help we achieved a quick sale at the price we expected. A big thank you to all the team.
David · 17 September 2025
Agent replied · 7 May 2026
Thank you for your review David, we are please we could assist you at such a difficult time.
★★★★★ 5/5
GoogleViewed multiple properties with Stuart in the Addlestone area, and he could not have been more helpful or knowledgeable. We are first time buyers so had lots of questions and concerns and he was able to answer everything honestly to help us understand the pro and cons of everything we were querying. It not often you find an estate agent who is as helpful and patient and we really appreciated that.
Caitlin · 22 September 2025
Agent replied · 22 May 2026
Thank you so much for taking the time to share your experience with us. We are truly delighted to hear that Stuart was able to support you so thoroughly during your property search in Addlestone.
Buying your first home is such an exciting milestone, and we understand it can also feel a little overwhelming at times. That’s why we pride ourselves on offering a tailored service, where every question is answered with honesty and care, so you feel confident at every step of the journey. Your kind words about Stuart’s knowledge, patience, and helpfulness perfectly reflect the high standards we set for our team. We are so pleased you felt supported, and we’ll be sure to share your feedback with him, I know he’ll be thrilled. Thank you once again for choosing us and for trusting us with such an important part of your journey. We wish you every success as you move forward, and please don’t hesitate to reach out if we can assist you further.
★★★★★ 5/5
GoogleWe really could not fault Ben and the team at Lancasters. The service they provided throughout the sale of our property was nothing short of exceptional.
The amount of time and effort put in by the whole team to ensure the sale ran as …
Emma · 9 October 2024
Agent replied · 25 November 2023
Wow, what a lovely account of your experience, thank you for taking the time to write such a detailed review, we will be sure to share it with the team, it makes all the hard work worthwhile. Many thanks and all the best :-)
★★★★★ 5/5
GoogleVery glad we used Lancasters. Every member of the team was lovely to deal with and very helpful. Emma was especially good, ensuring the sale process didn’t stall.
Rachel · 14 May 2025
Agent replied · 23 August 2024
Thanks Rachel, we will make sure Emma gets the recognition she deserves, having her looking after your sale is reassuring for us all!!
★★★★★ 5/5
GoogleRob has been fantastic for helping us with our very first home! He has always explained everything to us so we understand as we are complete newbies. Rob has been amazing at keeping us in the loop when needed to be, aswell as replying super quick to any questions. We honestly thank you so much for all your help and making our first home purchase a breeze!
Kerri · 22 May 2023
Agent replied · 22 May 2026
Thanks Kerri.
★★★★★ 5/5
GoogleFirst class service. We wanted a quick sale and Ben was spot on with his price and the house sold in 6 days. Lancasters undertook all viewings and kept us up to date even when we were away for a few days. First class service which I would highly recommend.
Terry · 24 May 2024
Agent replied · 21 March 2024
Thank you Terry....so grateful for your kind words. Not all houses sell so quickly but we are thrilled yours did!!
★★★★★ 5/5
GoogleVery professional and efficient team. Ben is very honest and realistic. He was spot on with the valuation of our home. We would highly recommend.
Nicola · 14 May 2025
Agent replied · 8 December 2024
Thanks Nicola, we are grateful for your five star review and kind words :-)
★★★★★ 5/5
GoogleMatt, Shelley and the team have been very professional and courteous dealing with the sale of the property. And prompt with replying to queries.
Jane · 22 May 2025
Agent replied · 22 May 2026
Thanks for your feedback, Jane - we're pleased to help from beginning to end. Our philosophy is to ensure our clients are dealt with on a personal level, so it's great to receive your review. The team work hard to ensure client goals and expectations are met - understanding exactly what they need throughout the buying and selling process. That's what sets us apart in the area. Wishing you every success and happiness in your new home. And don't forget we're here for whenever you need us!
★★★★★ 5/5
GoogleProfessional and approachable. Went above and beyond to get the chain moving.
J · 3 October 2026
Agent replied · 7 October 2026
Thank you for taking the time to leave a 5 star review. We are glad to have helped you.
★★★★★ 5/5
GoogleNicola has been absolutely amazing!! Her level of communication and always going above and beyond to help has been so appreciated 💖 …
Olivia · 22 May 2025
Agent replied · 22 May 2026
Thank you Olivia for your feedback. It's always good to hear from clients about their experience with us. We strive to meet our client's expectations with the services we provide, so it's good to hear that Nicola and the wider sales team exceeded them. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleI was delighted with the service I received and who ever I spoke to within the company, always presented themselves in a professional but warm, business like manner.
I also liked the monthly analysis of the Housing market carried out by the MD and shared with both staff and ourselves.
Many thanks.
Keith Huddart
Keith · 13 October 2025
Agent replied · 20 March 2026
Thanks Keith, we appreciate your review and kind words. We are pleased you found your personalised monthly review too.
★★★★★ 5/5
GoogleAdam B was just brilliant. The care he gave me felt so personal and I felt as though he understood exactly what I wanted from a property. I highly recommend him.
Victoria · 22 April 2026
Agent replied · 22 May 2026
Thank you so much for your kind words, Victoria! We’re delighted to hear that you had such a positive property viewing experience with Adam.
At the heart of our approach is a commitment to truly understanding our clients’ needs and delivering a personal, tailored service, so it’s fantastic to know Adam made you feel listened to and supported throughout your property search.
Your recommendation means a great deal to us, and we look forward to helping you further on your journey to finding the perfect home.
If you’re looking for expert guidance on property viewings, buying, or selling, our team is always here to help.
★★★★★ 5/5
GoogleNothing too much trouble, Jason was very informative about the property and its location.
Beverley · 20 June 2025
Agent replied · 20 March 2026
Thanks Beverley. We are grateful for your 5 star review.
★★★★★ 5/5
GoogleWe moved in July and our experience with Lancasters was seamless from start to finish. Ben visited us initially to measure up and value our house of 35 years and was highly professional and efficient. The sales team then did the viewings and where possible always gave us feedback and communicated well with us. Then the final sale was dealt with excellently by Emma who was always clear, honest and reassuring throughout. The sale took 5 months from start to finish and thanks to Lancasters was a very positive experience. Highly recommended.
D · 10 October 2024
Agent replied · 22 October 2024
Thank you so much for your lovely review Deborah, it's much appreciated. We will be sure to pass on the review to the rest of the team. All the best.
★★★★★ 5/5
GoogleFrom Ben to Emma and the team all did brilliant job from the start to the end
Graham · 1 May 2025
Agent replied · 7 May 2026
Thanks Graham, we appreciate you taking the time to leave us feedback. Best wishes
★★★★★ 5/5
GoogleWe sold our house in October with hodders, they were extremely professional. Brilliant service received by each individual who works there. Very quick at answering the phone each time we called and answering our questions straight away. A big thank you to Nick, Matt & Steven who ensured that we were kept in the loop the whole way through the process. Thank you again for making it a much smoother moving process.
Samantha · 22 May 2021
Agent replied · 22 May 2026
Thank you so much for your kind words, it really does mean a lot to the whole team. We’re delighted to hear that your experience with hodders was such a positive one, and that our communication and responsiveness made the process smoother for you. Moving home can be stressful, so it’s great to know we were able to support you every step of the way.
Nick, Matt and Steven will be especially pleased to receive your thanks, we’ll be sure to pass this on to them. Thank you again for choosing us.
★★★★★ 5/5
GoogleFantastic service from a very efficient, and friendly team. Sold my property in Horwich within two weeks and achieved above the asking price.
Great communication throughout.
Highly recommended.
John · 18 April 2026
Agent replied · 22 April 2026
Thanks John. We were thrilled to get such a good results for you. We appreciate you taking the time to leave us a review, thank you.
★★★★★ 5/5
GoogleFantastic advice and guidance from start to finish. Ben has recruited a fantastic team who are knowledgeable, committed and really care. Would always return to Lancasters and always recommend them to friends and colleagues.
Claire · 27 February 2026
Agent replied · 20 March 2026
Thank you Claire, we really appreciate your kind words and taking the time to leave a review. We are thrilled to hear you would recommend us to family and friends, it means the world. :-)
★★★★★ 5/5
GoogleI cannot write a review that would praise Lancasters enough! They were exceptional from start to finish. Always genuine, helpful and professional - they did a phenomenal job of negotiating the house sale. Every member of the team was a pleasure to deal with.
Amanda · 20 October 2025
Agent replied · 20 March 2026
Oh wow Amanda, what a wonderful review, thank you for taking the time to give feedback, we are thrilled you were pleased with our service :-)
★★★★★ 5/5
GoogleVery good thank you.
Dorothy · 26 August 2026
Agent replied · 27 August 2026
Thank you Dorothy. We appreciate you taking the time to leave a 5 star review.
★★★★★ 5/5
GoogleThanks for your services from house visit, inspection and completion of transaction. Your responses are always prompt and constructive.
Ralph · 30 April 2026
Agent replied · 7 May 2026
Thanks Ralph for taking the time to leave a review. We appreciate your kind works and are glad we secured you a sale.
★★★★★ 5/5
GoogleLancasters recently marketed and sold our house and completed within a three month period , this far exceeded our expectations , from the first moment we met Ben and his team we were impressed by the calm caring and professionalism they …
Barbara · 9 October 2023
Agent replied · 30 September 2023
Thank you so much Barbara, your review has been shared with the team. Your kind words are much appreciated. It was lovely working with you. All the best. :-)
★★★★★ 5/5
GoogleWe had a very positive experience, selling our house with Lancasters. The staff team were excellent at carrying out a significant number of viewings. They were reliable and we noted that they worked well together as a team, giving us consistent support and advice through the selling process. We were grateful for what we felt was a fair and transparent approach to house-selling. We unconditionally recommend them as Estate Agents when selling a house.
Stephen · 17 September 2025
★★★★★ 5/5
GoogleWe recently bought a house through Lancaster's and it was a pleasure to deal with them. From the first visit to collecting the keys they were always very good at communicating and Danielle was exceptional when it came to finilising the deal and chasing for information from agents/solicitors. Would happily recommend them.PositiveResponsiveness, Professionalism
Maciej · 24 August 2022
Agent replied
Thank you so much Maciej, what a lovely review and Danielle will be thrilled for the mention too! She really works hard on all our sales progression and does us proud!! All the best.
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