Trusted Agent profile

Woodlands Estate Agents reviews

4.7

★★★★★ Excellent

227 reviews across 2 platforms

3 South Street, Horsham RH12 1NR

Woodlands Estate Agents's Horsham office at 3 South Street is rated 4.7 out of 5 across 227 reviews on two platforms, including 207 Google reviews rated 4.8. The 20 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

207

Reviews on Google

This office

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Google

What can I say,Woodlands are possibly THE best estate agents to deal with their patience with our long drawn out move was second to none.They were all so friendly and really went that extra mile,keeping us in the loop constantly as to what was happening...I would recommend Woodlands to anyone thinking of selling their house.I personally cannot thank them enough.

Susan · 16 June 2023

Agent replied · 15 June 2024

Hi Susan. Wow! What lovely comments. Thank you so much for using us again! we were so glad to get your sale over the finishing line for you and hope you are enjoying the sunshine in your new home :-)

5/5

Google

We have just purchased a property through Woodlands Estate Agents and I have decided to leave a review (without being prompted) because I am genuinely impressed with the service and communication I have received from Iain throughout the process. He has gone above and beyond to help us with our purchase communicating with our own estate agent and solicitor with exceptionally quick response times. Thanks Iain!!

Emily · 17 June 2019

5/5

Google

It is rare to find exceptional service these days and I think it is easy to become accustomed to mediocre service as just "the norm". I have been speaking with Karen about letting over the last several weeks about various portfolio building projects and management options and her help has been professional, timely and, as such, extremely valuable.

Stuart · 16 June 2023

Agent replied · 15 June 2024

Hi Stuart, Thank you so much for taking the time to leave a review of your experience with Karen in our lettings team. It is so nice to hear and she is delighted to be able to assist you. We hope Woodlands can further assist you in future.

5/5

Google

In all my contacts with the Woodlands staff, they were professional, friendly, efficient and extremely helpful. The response and service from Iain Campbell was very prompt and provided valuable advice and information regarding our property and transaction. Based on our experiences, I would not hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value

Neil · 16 June 2022

5/5

Google

Have both bought and sold a house through Woodlands, and would recommend them. We got straightforward, sensible advice, enquiries were dealt with promptly, and it felt like they had our backs throughout the process. 10/10.

Ben · 23 September 2024

Agent replied · 23 October 2024

Hi Ben, Thank you so much for taking the time to share your experience working with Woodlands. We really appreciate the opportunity to assist with your sale and hope you are both settling in well to your new home.

5/5

Google

Jo and the team are really great to work with. They marketed and priced my property perfectly. Sold on the first showing at full asking price. This was priced correctly. Always had super communications from the Woodlands team. I would highly recommend them to anyone.

Al · 16 February 2024

Agent replied · 15 June 2024

Hi Al, thank you for taking the time to leave a review of your experience selling a property through Woodlands. It was a pleasure to assist you and the family. All the best!

5/5

Google

I cannot rate these folk highly enough. I bought a property through them, and I had real problems with other parties involved. All the staff were brilliant and helpful, especially David, who went above and beyond his obligations. In fact I got more help from him than my own solicitor. So yes, I can thoroughly recommend Woodlands Estate Agents.

Peter · 16 June 2020

5/5

Google

I decided to use Woodlands for the sale of my Flat in Horsham. From the outset they came across honest and fair in regards to both the sale price of the flat and their fees. There was friendly yet professional communication throughout. Would highly recommend if looking for an Estate agents in Horsham.PositiveResponsiveness, Value

Georgina · 16 June 2021

4/5

Google

We found working with Woodlands to be a reassuring process and felt they were with us every step of the way. Clear and prompt communication, and always very welcoming whenever we called in to the Horsham HQ. Having secured the property we wanted, Woodlands worked hard to get the move over the line.

Annie · 16 June 2023

Agent replied · 15 June 2024

Hi Annie, we are really pleased that you had a positive experience using us for your purchase! And we hope you are settling in well to your lovely new home!

5/5

Google

This estate agents was one of the best we have used. Everybody was very helpful and knowledgeable keeping us informed of proceedings at all times without any problems or hitches If you need a capable and reliable agents then you could do no better than using woodlands estate agents Horsham Thanks very much John and Brenda stevens

John · 16 June 2020

5/5

Google

We bought our home through Woodlands and couldn’t be more pleased that the vendors used them. Simon who we mainly dealt with was thoroughly professional and a pleasure to deal with throughout. Will definitely use Woodlands in the future and would recommend them to others.

Paul · 18 November 2023

Agent replied · 15 June 2024

Hi Paul, thank you for your kind comments. We were so pleased to assist with your purchase and hope you are settling in well to your new home.

5/5

Google

Jo and the Team provided an excellent service from start to finish with the sale of our property. Jo kept us up to date with information in a prompt and clear manor and we would definitely recommend them . Thanks

Gordon · 16 February 2024

Agent replied · 15 June 2024

Thank you so much Gordon for providing that feedback and kind words. Hope we can be of assistance to you again in the future.

1/5

Trustpilot

Avoid from here!!

Unfortunately, I had an extremely disappointing experience. I met with numerous real estate agents in Horsham and the surrounding area, but this company's staff was a complete waste of time with their indifference and failure to provide clear answers to my questions. They kept me waiting for 13 days for a house and then didn't even provide a reasonable explanation, and they didn't even bother to respond regarding another house I inquired about. They are highly unprofessional and don't even show basic respect to the person in front of them. At least, they could have courteously answered the questions asked. But sadly, that's not the case with them. I'm sorry, but I wasted £200 deposit for nothing. Having a place to live is not guaranteed. At the very least, this fee should be taken after verifying the documents. Taking the money and giving a negative response the next day is unacceptable. Trusting this company would be a waste of both time and money. Avoid them.

Tansu · 30 July 2023

5/5

Google

Jo and the team were incredibly helpful in selling our property. They were always available for any advice needed and kept us updated on progress, on a weekly basis. Highly professional throughout, would not hesitate to recommend Woodlands.

Ian · 17 March 2024

Agent replied · 15 June 2024

Hi Ian, thank you so much. We understand how important the regular updates on a sale are and it was a pleasure to assist you and the family on the sale.

5/5

Google

Great estate agent always I suggest to use woodlands as they all ways greet me a lovely smile

Daniel · 7 January 2025

Agent replied · 8 January 2025

Hi Daniel, Thank you so much for that lovely message :-) thank you for your recommendations and continued custom!

5/5

Google

We dealt with Sam at Woodlands in Horsham for our purchase . Sam was always helpful , professional and very knowledgeable. They were quick to respond to any questions and always returned my calls. I highly recommend themPositiveResponsiveness, Professionalism

Jackie · 25 August 2022

5/5

Google

Woodlands are a very efficient Estate Agents, they found prospective purchasers, kept me informed and chased up solicitors when they were dragging their feet. I recomend them.

Trouserman1 · 25 July 2024

Agent replied · 24 August 2024

Thank you very much for your kind words, It was a pleasure to assist you with your sale. Hope we can be of assistance again in the future

5/5

Google

Simon and the Team at ‘Woodlands’ provided us with an excellent service - always professional, friendly and polite - keeping us informed of progress at all the right stages. We wouldn’t hesitate to recommend them.

Diana · 16 February 2024

Agent replied · 15 June 2024

Hi Diana, It was a real pleasure to assist you and your family with the sale. Thank you for your kind words, and for your custom. If we can ever be of assistance again, we'd love to hear from you.

5/5

Google

We dealt with Sam at Woodlands in Horsham for our purchase . Sam was always helpful , professional and very knowledgeable. They were quick to respond to any questions and always returned my calls. I highly recommend themPositiveResponsiveness, Professionalism

Jackie · 16 June 2022

5/5

Google

Outstanding Customer Service. Both, Chris and Joe have made the latest transition between tenants seamless, I would highly recommend them. Regards Peter

Peter · 23 September 2024

Agent replied · 23 October 2024

Hi Peter, Thank you very much for leaving such kind words for Chris and Joe. We will be sure to pass this on. With a well managed process, the transition between tenants doesn't need to be stressful! That's why so many landlords switch to Woodlands- our fully-managed service provides to support you need.

2/5

Google

If you want to spend your time and eventually the agent even won't come back to you, you should use this agency. Do not recommend

Medical.english · 25 July 2024

Agent replied · 24 August 2024

Good morning, and thank you for taking the time to get in touch. We are very sorry to read your review! We want to try and find out what has gone wrong here to make sure it doesn't happen again. Could you please give our office a call and let us know who you are and what happened so we can look into this in more detail? As you can see from a vast majority of our clients, this is not something we are used to hearing about so want to fix it.

5/5

Google

First class service from a slick operation

Nicholas · 10 April 2025

Agent replied · 24 April 2025

Hi Nick, thank you very much for your kind words, and for being such a pleasure to deal with through every step. We hope you’re settling in well to your new home!

5/5

Google

Woodlands were outstanding in their professionalism in selling my late mum's property in Horsham. They were helpful without being pushy or intrusive, and when the sale became time critical they handled the circumstances with kindness and sensitivity. I would thoroughly recommend them.

Rachel · 21 July 2023

Agent replied · 15 June 2024

Hi Rachel, Thank you so much for taking the time to leave such kind words. It was a pleasure assisting you with the sale of your mother's lovely home and hope we may be able to help you again in the future.

5/5

Google

We have had a lovely experience dealing with Jo from Woodlands. She is very knowledgeable and I love that she has taken time to get to know us and what we require from a property.

Harriette · 18 December 2023

Agent replied · 15 June 2024

Thank you Harriette, what a lovely message. We will pass your kind words on to Jo, and hope we can find your dream home for you very soon! :-)

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Woodlands Estate Agents's Google reviews

Questions about Woodlands Estate Agents

How many reviews does Woodlands Estate Agents have?

Woodlands Estate Agents's Horsham office has 227 reviews across two platforms: 207 on Google, 20 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Woodlands Estate Agents's rating?

Woodlands Estate Agents is rated 4.7 out of 5 across all 227 reviews, and 4.8 out of 5 on Google from 207 reviews, checked 9 October 2026.

Where is Woodlands Estate Agents's Horsham office?

Woodlands Estate Agents, 3 South Street, Horsham RH12 1NR.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.