Leaders Lettings Horsham reviews

★★★★★ 5/5

Google

The service we have received from Leaders has been excellent. In particular, Samantha Foster has been wonderful; so supportive and patient throughout the whole process. She has been professional, kept us updated, and answered to all our queries promptly. So grateful for such a positive experience.

Hannah · 20 June 2022

★★★★★ 1/5

Google

It's quite difficult to put into words how absolutely woeful the people at leaders are so all I can do is list some of the standout gems from our time dealing with them: • Seemingly forgetting which property we lived in • Confusing the bedroom with the kitchen (hint, the bedroom doesn't have an oven in it) • Giving less than 24 hours for an inspection and not turning up anyway • They take so long to arrange repairs that I got a phone call from an electrician a month after I'd moved out • We tried to arrange for a cleaner and leaders didn't pick up the phone to allow us to collect keys, they then decided to lie and say no one ever called them All in all they were so consistently terrible that we eventually just started going over their head and going direct to the landlord, effectively undermining the point of their very existence.

Tom · 23 September 2023

★★★★★ 5/5

Google

I have recently had the pleasure of letting a property through Leader’s Horsham and more specifically with Amy, who has been incredibly helpful in helping myself and my flatmate arrange everything to do with the flat. She has been readily available to deal with any enquiries we have had and helped us through any bumps in the road to get everything sorted and in place on time for the start of the tenancy. We would both recommend the service to anyone looking in the area.

Ethan · 23 September 2023

★★★★★ 5/5

Google

Georgia H at the Horsham office has been absolutely lovely! She was very prompt in contacting me (I believe it was less than an hour after I'd submitted my interest to view a property) and she made the entire process incredibly smooth, which was a weight off my shoulders. She's been really great to communicate with throughout, I could not recommend her enough. Thank you for responding to my many many emails!

Georgiana · 21 March 2024

★★★★★ 5/5

Google

Recently got a rental property threw leaders horsham we dealt with ella who has been brilliant !! She has also managed to change moving dates to suit us as a family as we are moving soon after Christmas and is also quick to answer any questions you may need to know thanks for a great service.

Matthew · 15 December 2024

★★★★★ 5/5

Google

After what has been an extremely stressful time finding a new home, Sam and her team have been very understanding attentive and prompt in helping me secure a new home. It has been much appreciated.

Kate · 20 June 2023

★★★★★ 5/5

Yell

A great experience

I have just rented my first property in the UK. Samantha has been amazing. She has been there to support and help me through every step. She is patient and has taken time to make sure that I understand the process in a system that I am unfamiliar with as I have only been in the UK for a year. I arrived in the UK from South Africa in December 2020. Thank you Samantha and Leaders for making this process easy, quick and stress free.

JenniferA-206 · 25 January 2022

★★★★★ 5/5

Google

Had a really fantastic experience with Leaders Horsham. Samantha was absolutely brilliant, always there whenever I had a question or something I wasn’t sure about. She consistently went above and beyond to make my experience pain and hassle free. Couldn’t recommend them enough! Thanks Sam.

Christopher · 20 June 2022

★★★★★ 5/5

Google

Recently let a property from leaders. I had really prompt and clear correspondence throughout. Thank you very much to Ella and the team for all your help.

Monty · 21 May 2025

★★★★★ 1/5

Google

I have to put one star because zero stars is not a option. Worst experience of my life. Very bad service, poor communication. In our apartment, the end of the contract. We requested a change of one tenant and an extension of the contract. For more than two months, we have been calling the office, writing e-mails and even visited them in person. No one is able to help us and advise us on what to do. Their answer is always the same: we have to wait what Landlord will say. Really? Is it really that difficult to contact him by phone or e-mail? We have been waiting for more than 2 months. Two months full of stress and uncertainty. This Friday we have to give a two-month notice in the apartment, even one of the tenants wants to stay in the apartment, because we don't want to pay extra fees.

Šárka · 24 August 2023

★★★★★ 5/5

Google

I have just rented a property through leaders in horsham and wanted to share my experience. The team at horsham lettings have been exemplary. Amy who was my point of contact managed to squeeze in an appointment with just a few hours notice. She was well informed about the property and our needs. She was polite and gave me the right set of information to secure the property. Throughout the interaction, the average response time from the team has been under an hour. During Amy's absence I wassupported by Chloe and Josh who were way too good and helpful. The service was very warm.

Aravinda · 24 August 2023

★★★★★ 5/5

Google

I have recently received a fantastic & very professional service from Georgia Hannay at Leaders. My rental has been dealt with efficiently from start to finish. I am extremely grateful to Georgia for her assistance in the smooth running of the administration involved & for her support at every step of the way. Thank you, to you all, for being such a lovely warm, friendly & trustworthy team. I will definitely recommend you to family & friends.

Elveena · 23 October 2023

★★★★★ 5/5

Google

Excellent customer service. Amy Ellis was helpful, timely, and efficient. Everything went very smoothly.

Sarah · 19 August 2024

★★★★★ 5/5

Google

I bought flat from Leader in Brighton .they are very friendly and fantastic team. Service was great till I got flat key.

Yingai · 12 December 2025

★★★★★ 5/5

Google

Amy and Georgia were super helpful in getting us into our new property. They made everything seamless!

Olivia · 17 June 2024

★★★★★ 5/5

Google

I'd like to thank Amy Ellis for her great support and quick replies to my emails! I hope that I won't get in trouble in the future too.

Andrey · 23 October 2023

★★★★★ 5/5

Google

As a contractor working for Leaders my dealings have been with the property management team - Jake, Leon and Lydia. After speaking to many tenants - There is often a discussion of how good Leaders property management are at getting necessary work and repairs completed quickly and efficiently.PositiveResponsiveness, Professionalism

Tony · 20 June 2021

★★★★★ 5/5

Google

Leaders have been great during our tenancy and a special mention to Leon who has dealt with any problems we have had really quickly! Thanks Leon and the rest of the team!

Guy · 20 June 2023

★★★★★ 1/5

Google

*Update for end of tenancy at end of review* I wouldn't like to be overly critical of anything but I feel the communication between departments within leaders is extremely poor. At one stage we were told our water rates were included within the rent. The day before moving in we are told it's not. We were emailed relevant safety certificates, none were attached. We were told we could move in on a certain day, only to get an email the week before saying we won't be able to gain access. Considering we had hired a van for this date, that wasn't the news we were hoping for. Then....again on the day before we are due to move in, we receive an email telling us the property manager wants to paint the bedroom. Can these things not be determined sooner? Surely the day of moving in could have been moved slightly later to allow this painting to happen or the decision to paint the room made sooner therefore not affecting our tenancy or moving date. At the initial stage of enquiry, you get bombarded with phone calls-probably with the focus on securing a holding fee. Once we agree to take the place, the emails were non stop with paperwork, it feels this could have been done in a more structured manner. The saying a first impression is a lasting impression certainly has given me doubts about leaders for future use and the fact 99% of their replies to negative comments are copy and paste jobs makes me feel not a lot will change going forward. **Update during tenancy** We were called whilst I was at work. I missed the call, no voicemail was left. I then receive an email indicating that I'm being reminded of my property inspection in 2 days time. We had not been informed of this. I asked about the initial booking and they replied with, " we have attempted to contact you numerous times." You haven't it was once. They tell us the inspection will take place between 9-10am on Thursday. It reaches 11.10 and nobody has arrived. I call them. They tell me the lady has gone sick. I certainly hope she gets better and wish her well. The issue here is that the team didn't bother to inform us that there would no be no visit. Will they reimburse me for lost earnings today? I doubt it. Steer clear of this letting agent. Professional conduct does not exist. **Update after tenancy ends** Not only do they take a rent payment for when we no longer live there but they also take a payment for a leaders membership scheme and charge us an extra days rent for some reason. The team, all except for the young man that eventually sorted it for us were so clueless as to what was happening. The total lack of training and communication between them all is so bad. Do not use Leaders whether you are a landlord looking for tenants or a tenant looking for a new place to live. They are by far the worst estate agent I have ever dealt with.NegativeQuality, Professionalism

Russell · 20 June 2023

★★★★★ 5/5

Google

Yet again, I have been extremely pleased and very impressed with the level of service I have received from Leaders in Horsham. Working with Annabelle on re-letting my property has been effortless, from start to finish. She is so easy to do business with; always communicating promptly, constantly keeping me updated, and being proactive in dealing with all issues, as and when they arise. Nothing is too much trouble. It's this professional approach that I feel sets Leaders apart from other agents and why I wouldn't hesitate in recommending them.PositiveResponsiveness, Professionalism

Mark · 20 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Samantha Foster when my partner and I were going through the process of renting a property. She was incredibly friendly and prompt with all communications, and incredibly understanding of our busy and occasionally hectic work schedules. I could not reccommend her more. My partner and I had to communicate with her sperately due to him being abroad, and she always made sure we were both in the loop as to the status of the property and the onboarding process. A thoroughly lovely person, and a credit to the Leaders team! Thanks again Sam!

Gabriella · 20 June 2023

★★★★★ 5/5

Google

This is my first time renting with leaders in UK and the experience has been great. Dealing with Miss. Jasmine Barnes at Horsham Leaders , she's so sweet, has been wonderfully communication skills , patient and she answered every questions in very polite . She helped me through out my moving process. She made everything so smooth , especial help me on line transit rental payment much easier. Jasmine such as a friendly and very helpful she made my move to Billingshurt a much better experience. xx Joyce

Jc · 20 June 2023

★★★★★ 5/5

Google

First time dealing with Leaders estate agent - and overall I had a great experience with them - made the decision to get onto the property ladder as a first time buyer, looking for suitable houses in West Sussex. Had a good conversation with Josh over the phone and he arranged a viewing for the property promptly - being inexperienced with buying a house myself it was great that he was able to guide me through the ins and outs of the process, answering all the queries I had about the property along the way. Will certainly be looking to work with Leaders again in the future!

Craig · 20 June 2023

★★★★★ 5/5

Google

Myself and my daughter have recently had the pleasure of working with Annabelle and Samantha at the Horsham branch and have found their professionalism second to none. Not only this but the way we have been treated personally has made the entire process easy and enjoyable. The circumstances surrounding the need for my move were difficult for personal reasons so the lovely manner in which this entire process has been undertaken has been fantastic. Nothing ever seemed to be too much trouble and the advice afforded has been invaluable. Thank you both of you, you are a credit to the Leaders team. I would highly recommend you to anyone looking to move.

Paul · 20 June 2023