Leaders Lettings Horsham reviews

★★★★★ 5/5

Google

I've been a tenant for almost 11 years and can honestly say that Leaders have come a long way since my first involvement with them back in 2015. We've certainly had some teething issues but following a restructure at their Horsham branch (a few years back) things have improved dramatically. Recently my property manager is changing however I would like to say that Ms Chloe Keeping has been amazing. She has understood my needs helped address and put right all my prior issues and have even aided me in navigating their new online system. Leaders have changed over the last decade and treat tenants as valued customers they've become a nice company to deal with - although I've not been a problem tenant so cannot comment on that side of the business - however if your a decent tenant then I am sure you will enjoy your time with Leaders, as I am currently doing so at present.

Andy · 10 April 2026

★★★★★ 5/5

Google

I can’t recommend Ella McLaughlin at Leaders in Horsham highly enough. From start to finish, she provided truly outstanding service while helping me secure my rental property in Horsham. What stood out the most was her incredible patience and understanding throughout the entire process. I had quite a few questions and needed extra reassurance at times, but Ella never once made me feel like a burden. She was always approachable, responsive, and genuinely willing to help, no matter how small the query. Her professionalism, attention to detail, and clear communication made what can often be a stressful experience feel smooth and manageable. She kept me well-informed at every stage and ensured everything was handled efficiently. It’s rare to come across someone who combines such high levels of professionalism with genuine care for their clients, but Ella does exactly that. I’m extremely grateful for her support and would wholeheartedly recommend her to anyone looking for a reliable and dedicated letting agent. A well-deserved 5 stars!

Jason · 9 April 2026

★★★★★ 5/5

Google

I had a great experience with Ella and Tamzen, who supported me throughout the entire process. Their communication was excellent from start to finish, keeping me informed every step of the way and making everything feel easy and stress-free. During the viewing, Ella was friendly, professional, and knowledgeable, taking the time to answer all my questions without ever rushing me. Tamzen has been equally amazing always supportive, proactive, and ensuring we knew exactly what stage we were at. Her clear communication and willingness to help really put me at ease. I’m very grateful for all their help and couldn’t recommend them enough. They made a real difference and provided such a smooth, positive experience.

Molly · 19 March 2026

★★★★★ 5/5

Google

We had a great experience with Leaders (Horsham branch) up to this point. After many years this is the first time we are moving and it is needless to say how stressful and overwhelming the whole process is. The team at Leaders is excellent, helpful and very patient towards us (answering all our questions/queries and explaining everything in an understandable way). Special thanks to Amy, who goes the extra mile helping us and she is willing to make additional efforts to make our move as smooth as it possibly can be. She is very approachable and friendly. Absolutely can't fault the service provided so far.

Hajnalka · 26 November 2025

★★★★★ 5/5

Google

I had a bad experience in an another agency like speaking rude, I was really disappointed and difficult to find a house at last minute. Then I got a call from leaders and saying we have a flat if I like it they will arrange a viewing the property. I was very happy and viewed the property. Tamzen Hoather was the one who callled me and showed me the house. Same day she showed me two houses, I liked the first one and I was very happy to see the flat with her, because she was very polite and straightforward. She explained everything clearly and very kind. I told about my situation so she tired to get the flat for me, after two days the flat landlord accepted us. At the moment we finished all the process , through this process whenever I called leaders she and her colleague Amy was so helpful and kind to me. Our family is very happy we been doing all these process through leaders. They always straightforward and very helpful. Thanks to everyone who helped me get this flat. I fully satisfied with their dedication.

Vani · 10 August 2025

★★★★★ 5/5

Google

Having had a bad experience with another agent, we have found David from Leaders really easy to deal with as we have sought to purchase a house in Horsham. Viewing was easy to arrange, he was polite and attentive and not pushy. His honesty in answering questions and knowledge of both the house and the local area were really helpful. He has been really attentive to our situation and we have appreciated the speed at which he dealt with our offer and confirmed acceptance etc... Really good and we're very grateful.

Spencer · 10 August 2025

★★★★★ 5/5

Google

I had the pleasure of having Tamzen from Leaders Horsham help me find the perfect flat to rent. From the start Tamzen was professional, knowledgeable and very easy to speak with. I am super happy not only with the flat itself but also the service provided by Tamzen. I feel assured that everything is covered and I will have no worries in starting my renting journey alone :)

Emily · 26 November 2025

★★★★★ 5/5

Google

I would just like to share my experience with Leaders, especially Ella McLaughlin what wonderful support and help she really has guided me through the whole process. She has been really professional and very patient with me as I’m not very techie .

Michelle · 13 April 2026

★★★★★ 5/5

Google

I moved to Horsham from the North of England, having not known anything about the area. Went to view a property shown by Amy, which ended up being a perfect match. I’ve been in the apartment for about a month now and am really pleased with the follow-through, particularly by Amy, even though she was the initial letting agent and is not my actual property manager. Nonetheless she has been a huge help throughout the move and afterwards… I very much appreciate her hard work. Thanks Amy and Leaders!

Sydney · 18 December 2024

★★★★★ 5/5

Google

Matt has worked with us for our upcoming move. From the very start of the process Matt was professional, efficient, knowledgeable and helpful in working with us to make moving as easy and smooth as possible. Matt displays a genuine care when dealing with clients which is a nice quality, explaining different options and schemes and how they apply. We are very happy with our experience so far and would recommend Leaders to those looking for an easy, friendly move. Keep up the good work Matt.

SnapCrackleNPop · 15 December 2024

★★★★★ 5/5

Google

Transitioning from homeowner to landlord was a completely new and, at times, overwhelming experience for me, but Leaders Estate & Lettings Agency, especially Chloe C., made the process so much easier. Chloe was an exceptional guide throughout, combining professionalism, expertise, and unwavering support. She patiently addressed all my questions and concerns, explaining every step of the process in a way that was easy to understand, and ensured I felt confident and informed in making decisions. Chloe’s extensive knowledge of the property market was evident from the start, and she secured a tenant within days of the property going live. I also appreciated timely and transparent communication and advice, which kept me reassured at every stage. Leaders' Terms & Conditions of Business were clear and comprehensive, making it easy to understand what to expect from their management services. Thanks to Chloe and the team, I have complete peace of mind knowing my property is in excellent hands and will be well-managed. I wouldn’t hesitate to recommend Leaders to anyone considering their landlord services, and I am truly grateful to Chloe for going above and beyond to help me. Their expertise and dedication truly set them apart!

Ekaterina · 15 December 2024

★★★★★ 1/5

Google

Worst experience ever. We got a property full of maintenance issues and we are keep trying to get an update with the complaints we raised. Everytime they have different reasons. Someone is off, sick, landlord didn’t pick up call. Its been 2 months. We took the property with promise of the staff that they will clean and fix everything before we start and after we reported the issue on the first day itself we moved still waiting for fixing everything.

Meera · 24 November 2024

★★★★★ 5/5

Google

I have had a good experience with Leaders. The team have been professional and kind throughout our engagements. Tamzen has been particularly helpful, patient and has provided professional guidance in all my dealings with her.

Esther · 19 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Amy as my lettings consultant! From the very beginning, She was incredibly attentive, taking the time to listen to my needs and providing clear, helpful advice every step of the way. Her professionalism and dedication made the entire renting process so much easier. She was always responsive and quick to resolve any issues, ensuring I felt supported throughout. I genuinely appreciated how she went above and beyond to make everything smooth and hassle-free. Highly recommend Amy Ellis at Leaders for anyone looking for a reliable and knowledgeable lettings consultant!

Harv · 17 November 2024

★★★★★ 5/5

Google

We recently worked with Matt from Leaders' Horsham branch to find a rental property, and he made the entire process incredibly smooth and stress-free. Matt was responsive, professional, and genuinely cared about our needs, helping us find a property that ticked all the boxes. He went above and beyond to ensure everything was handled efficiently and kept us updated at every step. Highly recommend the team at Leaders in Horsham for anyone looking to rent in the area, you’ll be in great hands!

Khaing · 16 November 2024

★★★★★ 5/5

Google

Would like to say how outstanding Tamzen Hoather has been from start to finish. From the viewing of the property and everything in between! Seems she couldn’t do enough for us. Highly recommend

Harry · 16 March 2026

★★★★★ 5/5

Google

I've just needed to effect a short notice move out of a rented apartment in Brighton to one in the Horsham area. Within hours of contacting Amy at Leader's early on a Saturday morning I had a viewing of the apartment. As it was ideal, the rental process was put into effect first thing the following Monday morning and 3 weeks later my rental starts. Amy was helpful and informative throughout and the impression I have of the company as a whole is a positive one. When you have an already busy life it's great to have the support of an agent that keeps things moving.

Tim · 24 September 2024

★★★★★ 5/5

Google

My experience with Leaders Horsham has been exceptional, particularly with the help I received from Amy as she was my point of call. As this was the first time I was searching for a property solo, I found the team to be incredibly responsive and thorough, addressing all my queries and concerns with speed and professionalism. Even when unexpected issues occurred, they managed to sort it efficiently, making the process much smoother. Excellent customer service was evident throughout, ensuring I felt supported and well-informed. I highly recommend Leaders Horsham to anyone in need of property assistance. - Nate

Guardsman · 24 September 2024

★★★★★ 5/5

Google

Many thanks to Tamzen, who took us though a great viewing of our new rented property, to follow up calls and an easy referencing process. She helped us every step of the way and couldn't have done more! Overall an excellent service from Leaders Horsham thank you :)

Simon · 13 October 2025

★★★★★ 5/5

Google

I was recently looking in the market for a new apartment to rent and landed on a few properties managed by Leaders. Amy Ellis was my point of contact from viewing these properties to finally renting the one I was interested in. She has been very friendly and helpful, and always very prompt with answering any queries I had or contacting me regarding the properties. It has been a pretty smooth process from the start aside from several issues which were helpfully resolved by Amy. I am very pleased by the service she has provided so far.

Kah · 27 July 2024

★★★★★ 5/5

Google

Just wanted to leave a review for a lady called Louise Mc Evoy who works for Leaders Horsham . From experience Most agents serve the landlord and often over look issues tenants may be experiencing.. This certainly was not the case for this amazing lady (Louise) who went above and beyond to help support us as tenants . Louise was kind and approachable and dealt with all of the issues we experienced both professionally and immediately, communication with was brilliant and very effective and we felt supported by Louise from the moment she kindly got involved . Her work efficient and effective and it was this lady’s profoundly excellent customer service that would lead me to recommend leaders as an excellent company particularly when it comes to renting and support for tenants - they’re NDO options awesome too ! We can’t thank Louise enough for all her help and support - Leaders are very lucky to have such an incredible and valued team member . Thanks again .

Sarah · 27 July 2024

★★★★★ 5/5

Google

What a wonderful service from start to moving in. We viewed a property on a Saturday morning, fell in love with it. Went straight into Leaders Horsham and met Amy. The process was explained very well and we started the ball rolling immediately. Amy was very knowledgeable and made us feel confident in choosing Leaders. As the process continued Amy was always on the other end of the phone or contactable through email. Communication couldn't be better. What an asset to your company. Thank you Amy and can't wait to move in next week.

Ted · 5 June 2024

★★★★★ 5/5

Google

The experience was very good due to the patience of Amy Ellis, helping me from the other side of the world to work my way through the bewildering amount of bureaucracy involved in renting a house in the UK, and I am someone who has had no experience if renting previously. She did very well, because here I am now in a lovely house in Horsham. There was a bit of a bank delay, but was met with the same courtesy, again thank you, Amy. So hats off to Amy Ellis in the 30 Carfax Branch Office, Kind regards, Dori Parkin

Dori · 20 May 2024

★★★★★ 5/5

Google

I’ve had an outstanding experience with Leaders Letting Agency in Horsham! Special thanks to Ella who, from the moment I enquired about a property, she was proactive, supportive, and incredibly efficient. Within just 24 hours of a virtual … More

Duane · 13 October 2025