Leaders Lettings Horsham reviews

★★★★★ 5/5

Google

David is currently supporting me with a purchase and has been most helpful! Can’t fault the service so far.

Amber · 10 April 2026

★★★★★ 2/5

Google

Unfortunately, our experience after completing the purchase was disappointing. On the day we moved in, we were not provided with the garage key, which meant we had to store everything in our living room, including bicycles, making the move unnecessarily stressful and impractical. What made the situation worse was how difficult it was to get in touch with the sales team afterwards. It took six days for us to finally receive the garage key. In our view, this is not an acceptable or normal procedure when buying a house, especially after completion and move-in. The one positive aspect of our experience was Natalya, who was genuinely kind, helpful, and professional throughout. Her support stood out and is appreciated. Overall, the post-sale handling needs significant improvement.

Erzsebet · 19 December 2025

★★★★★ 5/5

Google

I have used Leaders previously in different parts of the country and have been impressed with their service and Horsham branch was no different. Georgia and the team were super helpful throughout. Georgia made the process quick and easy, and even facilitated a 2nd viewing for us. She was always willing to answer my questions or find out the answer if not to do with her direct role. Thank you for making everything smooth sailing!

Charlotte · 27 June 2024

★★★★★ 3/5

Google

Just moving into a property which needed some interior decoration work completed prior. Was initially told carpets being replaced throughout the property. The kitchen was covered in protective sheets which we were not allowed to see properly. We were reassured the kitchen was not being replaced but being refurbished to a good standard. When we viewed the property the day before moving in after the decorators had completed their work, we found that only upstairs carpets had been replaced and the kitchen is in very poor condition with damage and being held together in some areas with tape. There are other multiple, maintenance issues throughout that will need resolving. Georgia was professional, polite and friendly but there was lack of information to manage expectations. If Landlords are paying for a service to a company to manage their property to a good standard, this not what we have experienced as they seemed to be more focused on turning them around to get the tenants in as quickly as possible.

Imran · 20 February 2024

★★★★★ 5/5

Google

A big thank you to Amy and Josh who provided a seamless service between Tenants reletting the property swiftly while refurbishments were being carried minimising down time. Very clear open communication between us, them and the new Tenants when an unforeseen delay occurred which still enabled the new Tenants to move in on time. Not the cheapest Agents by far but professional throughout and every i and t dotted for the protection of both us and the Tenants. Checkout documentation and processes have improved significantly with more transparency for both parties.

Corelia · 21 January 2024

★★★★★ 5/5

Google

After reviewing options I decided to utilise the services of Leaders in Horsham to manage the rental of my property. From the first meeting with Chloe, I realised this was a good choice. The service she provided was both professional, informative and practical. When needed, her response to queries was prompt and always helpful. If necessary Chloe would check and confirm the necessary requirements including providing and document tgat meant preparing the property prior to the tenant arrival all went to plan. Even when not in the office a response was provided early upon her return. I look forward to what will hopefully be a long and successful relationship with Chloe and her team.

Stephen · 22 December 2023

★★★★★ 5/5

Google

Recently moving just under cristmas period,and I have been lucky enough to find a property with leaders letting estate agents, in horsham ,I have to say that the girl that assisted me through all the process has been absolutely brilliant,we saw several places before find the one that it was perfect for me, fast process the way i like,couldn't never thank you enough Ella for your job and help. A real star 🌟! Pietro.

Pietro · 12 December 2025

★★★★★ 4/5

Google

We recently started rented a property through Leaders and dealt with Jasmine who was always very friendly and professional. She was great in helping with the processes for viewing. Leaders use some really good digital systems for making the paperwork nice and easy. Trying to secure somewhere quickly over the christmas holidays was not without stress and at times it did feel like I had to do a lot of chasing, as calls weren't returned or promised emails didn't arrive, so my review reflects that. But overall we're happy and appreciated the nice welcome package we received from Leaders.

Becky · 12 November 2023

★★★★★ 5/5

Google

I had a fantastic experience with the Horsham branch, and a particular big thank you goes to Amy, who took such great care of getting me into my new property. She was polite, friendly, and efficient throughout, making the whole process smooth and stress-free. The entire end-to-end experience was handled very professionally, and I was also really impressed with the Goodlord application, which brings everything together in one place and is both clear and intuitive to use. Overall, an excellent service that I would highly recommend. Thank you again, Amy, for all your help and support, it made a real difference.

Philip · 13 October 2025

★★★★★ 4/5

Google

Chloe has been really helpful with all my questions regarding property rental. Thanks Chloe

Sudhir · 16 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Leaders Letting & Estate Agents Horsham, and I am especially grateful to Amy Ellis for her exceptional service. From the moment I first contacted the agency, Amy was not only professional but also incredibly polite and patient with all my questions and concerns. She guided me through the entire process, ensuring I was informed and comfortable every step of the way. Her attention to detail and dedication truly stood out, making the entire experience smooth and enjoyable. I highly recommend Leaders Letting & Estate Agents Horsham, and I am confident that Amy will provide excellent service to anyone looking for a stress-free property journey.

Kyriakos · 12 April 2025

★★★★★ 5/5

Google

Amy, one of the property agents purely put her heart in her job! She made our property finding and dealing with the procedures nice and smooth. After seven years we have to move and things changed also we are both middle aged, and we felt Amy is so trustworthy and kind, she definitely knows what she’s talking about. Wishing her the best on her career ahead! Andrea and Steve

Andrea · 22 May 2024

★★★★★ 5/5

Google

Fantastic service from Ella at Leaders Horsham. Ella kept us updated at every step, was proactive with queries, and made the whole process smooth and stress-free. Highly recommend!

JINU · 13 October 2025

★★★★★ 5/5

Google

The whole process has been smooth from day 1. I have received exceptional customer service from the Leaders team especially Amy who was my main point of contact. Amy supported me throughout the process by providing me with all the necessary information, answering any questions, concerns and checking up on me to make sure that I was on track with the application.

Kevin · 27 July 2024

★★★★★ 5/5

Google

UPDATE: 18 months on and we are back house hunting 😔 This time I need to give a massive shout out to Samantha Foster in the Lettings Dept. She is that rare thing: a non-jaded agent who goes the extra mile and more. Honestly, I could not be more grateful. She has single-handedly restored my faith in estate agents in this nationally brutal rental market where so many agents are prioritising the fees they are going to earn due to increased rents, 12 month lets (because a short "longterm" let means they can earn more through the re-letting process), and unrealistic landlord whims, all of which go to destroy tenants' security and well-being even when they are the most ocd and reliable of perfect tenants. From my children and I, thank you, Sam 🙏 You're the best. And thank you, Leaders Horsham, for employing staff who actually care. ______ PREVIOUS REVIEW: A big thank you to Jasmine in Leaders Horsham Lettings Dept, who was absolutely lovely and very helpful on the phone this week when I made an enquiry. That particular property turned out not to be right for us but I look forward to working with Leaders Horsham Lettings as we continue our search. Many thanks -

Claudia · 20 June 2023

★★★★★ 5/5

Google

We are in the process of changing our tenants through Leaders of Horsham. The service we receive from the Horsham branch is always excellent. Annabelle Crossman is managing the change of tenancy, keeping us fully updated at every stage & we are very grateful for her continuing advice, guidance & professionalism. Particularly impressive is how Annabelle (& her colleagues) always "go the extra mile" in the service they deliver - a great example of overall excellent 5 Star customer service, thank you. Mr. A, Horsham

Aki · 20 June 2023

★★★★★ 5/5

Google

We were in a position where we needed to find somewhere to move to quickly, as the landlord of our former property had decided to sell. Leaders were immediately on the case and, despite the current heavy demand for rental properties, found us somewhere very quickly which was close to our former home. Jasmine Barnes, in particular was a godsend. She was there with us every step of the way, helping us through the ups and downs and swiftly dealt with any worries or problems. Her friendliness and sympathy to our situation helped us through any hiccups we may have had, and she went a long way to ensuring that we settled in, helping with any problems we had once moving. We would also like to thank Annabel who even took the time to visit us to help with trawling through any complications with awkward forms to sign. Thank you all fo helping us through what was a very worrying time!

Lin · 20 June 2023

★★★★★ 5/5

Google

The service Sam have provided us, has been to a very high standard. I have found that no question has been a issue or a problem for Sam. Sam has gone out of her way to make sure everything has gone smooth for us and even let us know when she was due to be out the office. I have not received this level of service before. I found that the last agent we used, would not give us the time of day and found that asking questions was the last thing they wanted to deal with. So thank you Sam for all your help and making everything as smooth as possible. Would definitely recommend the Leaders to anyone needing to move.

Scott · 20 June 2023

★★★★★ 5/5

Google

Actually I was asked to help let a property for a friend from abroad who was accompanying the children to study in England. I was turned down by a couple of agents for different reasons until I came across a property listed by Leaders. Jasmine Barnes was the main contact and she was very helpful and responsive. The whole letting process was quicker than expected given that my friend is not a local so that she could move in before her present AirB&B stay is expired. It was a very good experience of dealing with Jasmine and other colleagues of Leaders and I highly recommend them to other potential tenants.

William · 20 June 2023

★★★★★ 5/5

Google

I have just recently rented a property through leaders with the amazing help of Jasmine there. This is my first time renting alone and she was not only incredibly supportive and helpful, but when a few issues of my own occurred she was there to give advise and keep me calm to allow the transition to be smooth and quick. I would not of gone anywhere else and will continue to use them in the future. Thank you Jasmine for helping me so much.

Natalie · 20 June 2023

★★★★★ 5/5

Google

I want to lead this updated review with a massive thank you to Joshua and Josh at the Horsham Leaders - estate agency services. I doubt we would have completed on this property had it not been for their professionalism and for keeping the sales momentum going at times when the solicitors were hard to reach and uncommunicative. They were always accessible, helpful, friendly and professional. Most importantly they were effective and we crossed the line, again thanks to their last minute intervention when it was looking increasingly likely we would not complete on time. Brilliant service guys, thankyou and well done. This has proven to me that both sides of Leaders - lettings and sales are quite simply fantastic. I will sell further properties we own through them and continue to use them for lettings. Brilliant gold star service. Below is my original review about the lettings service. We have been with Leaders as landlords for years now and they do an excellent job at the Horsham branch getting good tenants for our properties. Of equal importance they are always there to offer advice and guidance to the many questions I always have up my sleeve. Chloe in particular at Horsham is always friendly, dispensing wise and clearly experienced advice with a smile on her face and I love the fact that on some days dogs are welcome in the office. I never worry about getting a tenant with Leaders Horsham - they always deliver, are supportive, friendly and never take your custom for granted. Our flats are on the market for a matter of days and then a tenant comes forward so we don't have long periods of time without rent. Why would we go anywhere else? Another lettings agent would not come close!PositiveQuality

Denise · 20 June 2023

★★★★★ 5/5

Google

Our solicitor has been very hard to get hold of and has had out of date information, in complete contrast, Jess at Leaders, Horsham has always made time for me, she has talked me through everything so it made sense and has pushed so hard to get our sale through. I have no doubt that without her, our sale would not have completed. Jess is a real asset to Leaders, Horsham and I would recommend her highly. Thank you for everything.

Sarah · 20 June 2023

★★★★★ 5/5

Google

Myself and partner have recently rented a property through the Horsham branch. We personally dealt with Jasmine who we found to be extremely helpful and efficient throughout the process. Jasmine was very quick to respond to queries or questions relating to our property and was patient with us through our vetting process. The branch is the town centre is very well presented and all the staff members were very friendly. Their website and pictures on right move were very accurate to the property when we moved in. We would both highly recommend Jasmine and Leaders in Horsham.

Steven · 20 June 2023

★★★★★ 5/5

Google

My experience of finding a flat to rent through Leaders has been truly positive and I appreciate Sam Foster’s help in making the process go as smooth as possible. From day one, Sam was of great help in moving the process along: she was efficient to arrange the virtual viewing and went above and beyond to answer all the questions I had about the property. Sam promptly followed through our phone and email communications and showed a lot of initiative when assisting me through the tenancy application process. Thanks so much!

Anja · 20 June 2023