Trusted Agent profile · Horsham

Leaders Lettings Horsham reviews

★★★★★ Excellent

530 reviews across 2 platforms

30 Carfax, Horsham, RH12 1EE

Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.

Google logo

4.7 / 5

519

Reviews on Google

This office

Yell logo

4.7 / 5

11

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Google

Samantha Foster went above and beyond to make sure I was comfortable in my move with Leaders. She answered all of my questions in efficient time and she made me feel incredibly secure when dealing with other things to do with my new flat. She’s absolutely wonderful. Leaders, you’re super lucky to have such a bright and fantastic team member. Couldn’t recommend enough.PositiveQuality

Jayde · 20 June 2021

Agent replied · 19 June 2024

Dear Jayde Patrick, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Samantha has been a massive help, she has made it her mission to find me a place to rent and was bang on it with fast interaction everyday until it all went through. Can’t leave a good enough review the help I received throughout was incredible.

Sam · 20 June 2023

Agent replied · 19 June 2024

Dear Sam, Thank you so much! Sam is truly brilliant we are lucky to have her! Kind regards Josh Weller - Senior Branch Manager

5/5

Google

Samantha was extremely professional, polite and friendly while helping us find a flat to rent. She was always available and willing to find answers to any number of questions and at times went out of her way to find the best possible solutions for us. Great to deal with and very happy with the result!PositiveResponsiveness, Professionalism

Davie · 20 June 2022

Agent replied · 19 June 2024

Hi Davie, it's experiences like yours that really keep us motivated and we are sure Samantha will be happy to read your review. Thank you for your feedback. Kind regards Customer Care Team

5/5

Google

Great experience viewing a property with Georgia Hannay at Leaders. She was really friendly and made me feel at ease, answering any questions that I had about the property. She also got back to me promptly to arrange the viewing. Thank you Georgia!

Chloe · 24 August 2023

Agent replied · 19 June 2024

Good afternoon Chloe, I'm really pleased you've had a great experience so far with Georgia. Kind regards Chloe Copestake - Branch Manager

5/5

Google

Chloe (Horsham branch) has been really prompt when dealing with either the tenants requests or mine and always been really helpful and cheerful.

Keith · 16 March 2026

Agent replied · 19 June 2024

Good afternoon Keith, Thank you for your lovely 5 star review for Lydia. … More

5/5

Google

Both Amy and Ella have been great in guiding me with the process of becoming a landlord for the first time. They helped me every step of the way and their communication was absolutely incredible.

Sophie · 28 November 2025

Agent replied · 26 December 2025

Good morning Sophie, thank you for leaving Ella and Amy a lovely 5-star review. Kindest regards, Chloe Copestake - Senior Branch Manager

5/5

Google

We moved into our new rental on Friday. We were able to view and move in within one week which was a really quick turn around. Sam has been really helpful throughout the process and went above and beyond to ensure we could move in our chosen date. Very happy with the excellent service provided.

Kirsty · 20 June 2022

Agent replied · 19 June 2024

Thank you for reviewing Sam! Your feedback is much appreciated. We hope you enjoy your new home! Kind regards Josh Weller - Senior Branch Manager

5/5

Google

We are new Landlords and Amy has done an exceptional job! Not only guiding us through the process with such professionalism and kindness, she very quickly found us a great tenant and we have been so impressed by her speed, efficiency and great communication. When we made initial enquiries with Leaders, she followed us up on several occasions, without being pushy or annoying, just helpful and gracious. Great job, Amy!

Philippa · 3 October 2024

Agent replied · 24 October 2024

Good morning , Thank you for leaving Amy such a lovely review, It's fantastic to have such positive feedback from any new landlords. Kind regards Chloe Copestake - Branch Manager

5/5

Google

As a landlord who has recently added a new property to the portfolio I was delighted for the support in getting the place ready and tenanted inside 2 weeks from purchase to occupancy. Amazing supportive team all round and special mention to Jake to help trouble shoot all the niggles with resilience and calm . A very personable and motivated team - could not ask for more and recommend.

Val · 21 June 2018

Agent replied · 19 June 2024

Hi there, many thanks for taking the time to leave the review. We are really pleased to see you have been happy with the work of the team and that you would recommend us too. We'll be sure to pass on your kind words.

5/5

Google

Amy Ellis was wonderful and very fast. She took us through all processes smoothly. Me and my partner are so grateful and we shall recommend everyone to use leaders.

Alex · 22 May 2024

Agent replied · 19 June 2024

Good afternoon Alex, Thank you very much for Amy's review. All the best with your move. Kindest regards,

5/5

Google

We were new to the Letting business, so needed lots of help and advice - Chloe came to our flat and was so helpful. Professional, knowledgeable, friendly and a wealth of experience. She made the process of preparing our flat for letting so easy. Her colleague, Rebecca, was similarly professional. We would highly recommend Chloe and her Team at Horsham

Peter · 20 June 2021

Agent replied · 19 June 2024

Hi Peter Hargreaves, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Cannot fault Leaders. They dealt with letting my property professionally and efficiently. Samantha was lovely, from start to finish - always on hand to answer questions - super friendly and approachable. Very happy with the whole process :)

Sally · 25 October 2023

Agent replied · 24 October 2024

Dear Sally, Thank you so much for your recent 5 star review. It means so much to the team. Kind regards Josh weller - Senior Branch Manager

5/5

Google

Had a bad experience with another company. Came to Leaders - Ella is an asset to the team. Really helpful, communication was brilliant. She made everything so easy!

Emily · 7 August 2025

5/5

Google

Ella and Amy have gone above and beyond to make my letting experience go smoothly. Many thanks to you both.

Jane · 16 March 2026

Agent replied · 16 April 2026

Good morning Jane, thank you for leaving Amy and Ella a lovely joint 5-star review. Kindest regards, Chloe Copestake - Senior Branch Manager

5/5

Google

I had a great experience working with Leaders and especially with Amy Ellis. The team was very friendly, helpful and professional. They were always available to answer my questions and provide me with all the information I needed. All the legal formalities were done so quickly and I moved in without chasing the team but they were constantly in touch with me and informing me with all the necessary paper work. If you're looking for an experienced real estate agent who will make your home-buying or selling process simple and easy, then Leaders is the right person for the job!

Deepanshi · 20 February 2024

Agent replied · 19 June 2024

Thank you for your review its very much appreciated. I'm delighted to hear of your positive experience. Amy is brilliant! Kind regards Josh Weller - Senior Branch Manager

5/5

Google

My Wife and I, had the most amazing Agent Jasmine. She was delightfully helpful, very down to earth and really relatable. Made the entire overwhelming process of letting in the UK seem very easy. I can undoubtedly recommend Leaders and especially Jasmine.

Mike · 20 June 2023

Agent replied · 19 June 2024

Good afternoon Mike, Thank you so much for taking the time to review your latest experience. I hope your move went to plan and that you enjoy your new home. Kind regards Josh Weller - Senior Branch Manager

5/5

Google

Sam was excellent throughout the whole process and really knowledgeable. She guided me throughout the whole thing and was always on the end of the phone. She made me feel at ease and knew how stressed I was about finding the right property, thank you for putting up with me!! Thank you!

Hannah · 20 June 2022

Agent replied · 19 June 2024

Good morning Hannah, Thank you for such a lovely review for Sam! We are glad that she could make your moving process stress free. Kindest regards, Chloe Copestake Branch Manager

5/5

Google

Having dealt with a lot of estate agents in my time, I can say using Leaders was by far one of the best experiences I’ve had. Very happy helpful staff, specifically Ella McLaughlin making everything nice and easy. Great service, would highly recommend

Liam · 10 August 2025

Agent replied · 9 September 2025

Good morning Liam, We really appreciate your review for Ella, All the best with your move. Kindest regards, Chloe Copestake - Senior Branch Manager

5/5

Google

Review for Tamzen and Ella I have met Tamzen for a couple of viewing for Rental properties in and around Horsham. She is always so helpful and very well informed regarding the property - … More

Kathleen · 13 October 2025

Agent replied · 12 November 2025

Good morning Kathleen, Thank you so much for leaving both the girls a lovely 5-star review, we are doing our upmost to find you something through us and hope that we can assist you with your move. Kindest regards, Chloe Copestake - Senior Branch Manager

5/5

Google

Annabelle made the whole process as easy as possible and for something that is as stressful as moving she helped every step of the way. I doubt we would have completed the process without her assistance, patience and understanding. Would highly recommend you work with her if you get the chance.

Phil · 20 June 2022

Agent replied · 19 June 2024

Good afternoon Phil, Thank you so much for leaving Annabelle such a lovely review! We look forward to moving you in shortly. Kindest regards, Chloe Copestake Branch Manager

5/5

Google

This is my first time renting with leaders and id have to say the experience has been great. Dealing with Samantha has been great. she's so sweet, great communication skills. She answered every questions I had and she helped me through out my moving process. She made everything so much easier.

Louise · 20 June 2022

Agent replied · 19 June 2024

Good afternoon Louise, I am so pleased that Samantha has made your renting experience easier and we really appreciate your feedback. Kindest regards, Chloe Copestake Branch Manager

5/5

Google

Many Thanks for the excellent assistance given to me by Zoe Lynch. She helped sort out some issues which others in the organisation were either unable to or unwilling to do so. Thank You

William · 29 October 2025

Agent replied · 12 November 2025

Good morning William, Thank you for leaving Zoe a lovely 5-star review. Chloe Copestake - Senior Branch Manager

5/5

Google

Very smooth home transition, great customer service experience with leaders.Thanks Amy you are just wonderful. Thanks for your help throughout the process.

Urvashi · 27 July 2024

Agent replied · 26 August 2024

Good afternoon Urvashi, Thank you for taking the time to leave Amy such a fantastic review. Kind regards Chloe Copestake - Branch Manager

5/5

Google

I have been very happy with Josh and the team at Leaders. Everything has been dealt with efficiently and all my questions answered promptly.

Anthony · 18 June 2024

Agent replied · 19 June 2024

Dear Tony, Thank you for taking the time to review your recent dealings with Leaders Horsham. Your business is very much appreciated, Kind regards Josh Weller - Senior Branch Manager

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Questions about Leaders Lettings Horsham

Has Leaders Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.

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