Trusted Agent profile Β· Horsham

Leaders Lettings Horsham reviews

β˜…β˜…β˜…β˜…β˜… Excellent

530 reviews across 2 platforms

30 Carfax, Horsham, RH12 1EE

Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.

Google logo

4.7 / 5

519

Reviews on Google

This office

Yell logo

4.7 / 5

11

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Google

I used Leaders to let my property. As I am new to being a landlord I had lots of questions regarding the whole process. All the staff I interacted with have been very helpful in particular Chloe. She was very knowledgeable of the rental market in the area and all my questions were answered promptly. The property was rented within days of being advertised. Great and professional service.PositiveResponsiveness, Professionalism

Cristian Β· 20 June 2021

Agent replied Β· 19 June 2024

Hi Cristian, thank you for sharing your positive experience of the service you received from Chloe and the team at our Leaders Horsham branch. We appreciate your time to let us know how we did. Kind regards Customer Care Team

5/5

Google

Very pleased with the service we received from Leaders, Georgia was always happy to help and answer any of our questions with quick replies via call or email. Easy to organise a viewing and kept us updated on the progress of our application - would recommend.

George Β· 22 November 2023

Agent replied Β· 19 June 2024

Good morning George, Thank you so much for leaving Georgia such a fantastic review. We hope the move went well. Kind regards Chloe Copestake - Branch Manager

5/5

Google

We recently rented a townhouse with leaders and Georgia Hannay, our letting advisor, was such a massive help to get us this house. She has been a great help regarding for us to move in as soon as possible. She has been so friendly and so helpful and was always on the other line with answers for any of our questions. We are very pleased and grateful for all of the help and support she gave us. Joanne and Mia Cave.

Mia Β· 22 August 2024

Agent replied Β· 26 August 2024

Good morning Mia, Thank you for Georgia's fantastic review. We all hope you are settling into your new home well. Kind regards Chloe Copestake - Branch Manager

5/5

Google

Ella was/is fantastic. I couldn’t ask for a better agent for the smooth process of mine & my children’s move. Thank you Ella.

Cat Β· 4 January 2025

Agent replied Β· 10 January 2025

Good afternoon Cat, Thank you for leaving Ella such a lovely review and we hope you are settling in well. Kind regards Chloe Copestake - Senior Branch Manager

5/5

Google

I have been extremely pleased with the service offered to me by Leaders, Horsham. Chloe in particular was very professional and helpful in explaining the whole process to me (my first time letting a property) and secured a tenant within days of the property going live. She dealt with any queries almost immediately. I feel confident that I made the right choice in choosing an agent to market and manage my property, and would have no hesitation in recommending their services.

Cathryn Β· 20 August 2024

Agent replied Β· 26 August 2024

Good afternoon Cathryn, Thank you very much for leaving me such a lovely review, I'm very grateful for the feedback. Kind regards Chloe Copestake - Branch Manager

5/5

Google

Amy was super helpful with the whole moving process, she answered all of our questions, and we had many, she's friendly and patient and made the whole transition feel smooth and easy. Thank you Amy! 😊 …

Emanuela Β· 20 May 2024

Agent replied Β· 19 June 2024

Good morning Emanuela, Thank you so much for leaving Amy such a lovely review. All the best with your move. Kind regards Chloe Copestake - Branch Manager

5/5

Google

Leaders were extremely helpful and supported me to the end of my tenancy. Special shout out to Jasmine who walked me through and simplified the process of moving out and even went above and beyond to help me with some last minute furniture removal.

Angela Β· 22 December 2023

Agent replied Β· 19 June 2024

Good afternoon Angela, We really appreciate you leaving Jasmine such a fantastic review, we wish you the best with your move. Kind regards Chloe Copestake - Branch Manager

5/5

Google

Thank you to Chloe, Josh, Rebecca and anyone involved in successfully renting all of my apartments. They have provided an efficient, personal and effective service, giving good advice throughout. I was impressed with the No Deposit Option Leaders offer which benefits both myself and the tenants. I look forward to continue working with the team in the future. I would highly recommend Leaders to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Freddy Β· 20 June 2021

Agent replied Β· 19 June 2024

Hi Freddy G, Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

1/5

Google

It's my second time ever renting, Leaders seemed friendly and transparent, only when my partner and I moved in, we saw the entire place was a mess! Nothing had been cleaned. …

Melissa Β· 16 February 2026

Agent replied Β· 19 June 2024

Dear Melissa, I'm delighted to read how Sam managed your move making you feel at ease along … More

5/5

Google

Sam was absolutely wonderful and extremely helpful through the entire process this was my first time getting my own place and she made the whole experience stress free and really simple I would highly recommend leaders and Sam herself to anyone looking for a place wether it’s new or first time

Daniel Β· 20 June 2023

Agent replied Β· 19 June 2024

Good afternoon Daniel, Thank you for leaving such a wonderful review. It's really appreciated. Kind regards Josh Weller - Senior Branch Manager

5/5

Google

I just wanted to say a huge thank you to Joshua Fermer in the sales department. You are an excellent Estate Agent, professional, helpful and very knowledgeable. You went above and beyond your role to help myself and my son with our house move. We are super grateful. Thank you so much, a very well deserved 5 star review !

Niki Β· 20 June 2022

Agent replied Β· 19 June 2024

Good afternoon Niki, Thank you for leaving our sales team such a great review. Many thanks, Chloe Copestake - Lettings Manager.

5/5

Google

I’ve been impressed with how smooth and efficient the process of renting through Leaders Horsham has been and Sam in particular has been great facilitating my new rental agreement. She’s patient, attentive, friendly and always happy to help. She’s answered every question promptly, kept me updated at every step and the whole process has been very stress free. Thank you!

Anna Β· 20 June 2022

Agent replied Β· 19 June 2024

Good morning Anna, Thank you for such a lovely review for Sam, I am so pleased she has made this an easy stress free move for you. Kindest regards, Chloe Copestake Branch Manager

5/5

Google

Excellent experience renting a property with the Leaders Team. Shout out to Matt Keen for all his support, invaluable levels of service!

Matt Β· 16 December 2024

Agent replied Β· 22 December 2024

Good morning Matt, Thank you for leaving Matthew a 5 star review, we hope you are settling in well! Many thanks,

5/5

Google

Couldn’t recommend Leaders enough! Especially Annabelle! Super service, we have been renting for many years and there is nothing worse than waiting for someone to return calls and reply to emails! We moved to the area and Annabelle made it so easy, fast efficient and informative! Annabelle went the extra mile to ensure that are experience was of the highest standard! Fabulous service! Thank youPositiveResponsiveness, Professionalism

Lauren Β· 20 June 2021

Agent replied Β· 19 June 2024

Hi Lauren Collier, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I put 5 stars because I couldn't do more! I thank Samantha Foster for helping me and following my every step of the practice. She was always available and really quick in answering all my questions. I recommend Leader to everyone and above all Samantha Foster thanks again !

Andrea Β· 20 June 2023

Agent replied Β· 19 June 2024

WOW what a great review! Thank you so much. Kind regards Josh Weller - Senior Branch Manager

4/5

Google

Leaders Horsham have been spot on right from showing us the apartments and making sure they are always connected with us with everything related to our future apartment. Samantha has been very kind to us and has been communicating with us constantly for a smooth move in. We are looking forward to having a great relationship with Leaders Horsham.

Mohit Β· 20 June 2022

Agent replied Β· 19 June 2024

Good morning Mohit, Thank you for your fantastic review for Samantha, she will be thrilled to know you have left such lovely feedback. Kindest regards, Chloe Copestake Branch Manager

5/5

Google

Ella McLaughlin has been amazing, answered all mine & my partners questions - Organised nearly everything for us helping us move in soon as possible. …

Mr Β· 16 March 2026

Agent replied Β· 16 April 2026

Good morning Oscar, thank you for leaving Ella such wonderful 5-star feedback. All the best with your move tomorrow. Kindest regards, Chloe Copestake - Senior Branch Manager

5/5

Google

Completed the tenancy on an apartment today and picked up the keys - just 2 weeks after first viewing the property. Amy Ellis has been superb pushing things along and responding promptly and professionally to all my requests and questions. A pleasure to deal with Leaders.

Richard Β· 24 August 2023

Agent replied Β· 19 June 2024

Good afternoon Richard, Lovely to hear such great feedback about Amy, best of luck with the move! Kind regards Chloe Copestake - Branch Manager

5/5

Google

Throughout our moving process we dealt with Samantha Foster and she was so lovely and friendly. She was efficient and professional and did make things run smoothly for us. We have found all the staff to be friendly and helpful, just what you need when having to deal with the stress of moving house. Thank you Leaders Team.

Gayle Β· 20 June 2022

Agent replied Β· 19 June 2024

Dear Gayle Baylis, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Horsham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I would like to say how great Georgia was from the start in helping us with the move and finding a place I would recommend Horsham leaders anytime for renting a place thank you

Jamie Β· 20 April 2024

Agent replied Β· 19 June 2024

Dear Jamie G Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I moved to Horsham in June 2022 and needed to find a rental property, ahead of the sale of my house. Leaders of Horsham were very helpful, especially Jasmine Barnes, who I dealt with directly and who managed to organise a viewing for me at short notice.

Paul Β· 20 June 2023

Agent replied Β· 19 June 2024

Good afternoon Paul, Thank you for leaving Jasmine a lovely review. Kindest regards, Chloe Copestake Branch Manager

5/5

Google

From my first enquiry to the completion of letting my property, Chloe Copestake was attentive and helpful. My experience with Leaders has been stress free and efficient.

Jane Β· 21 August 2024

Agent replied Β· 26 August 2024

Good morning Jane, Thank you leaving me some lovely feedback, I'm very grateful for the feedback. Kind regards Chloe Copestake - Branch Manager

5/5

Google

Leaders in Horsham have been amazing. They have made my move so easy. Ella has been a superstar Friendly staff that are so very helpful and they are an absolute pleasure to work with.

Alanna Β· 20 July 2025

1/5

Google

Do not use this company, they are just interested in taking your money. We rented a property from Leaders for 2 years and the rental was okay, however we were told that we had to use the No Deposit Scheme which we did not want to do but cost us an additional Β£1.400.00 (approx) over the rental. When we left there were a few issues which we were aware of and happy to discuss. However once the "Depository" got involved there was no communication. We were told not to ask any questions via the "Depository" but to ring the branch, which we did on many occasions leaving numerous voice-mails or if we did mange to talk to someone they promised to get back to us but never did. So we are now left with a bill of over Β£700.00 to pay having already paid Β£1,400.00 over the odds. We were mis-sold the No Deposit Scheme, as admitted by one of Leaders representatives but no consideration given to this at all. So avoid this company if you can unless you want to be ripped off.

Peter Β· 20 May 2024

Agent replied Β· 19 June 2024

Dear Peter Lovegrove We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you could kindly contact us at customercare@lrg.co.uk as we would like to review this further for you. Many thanks Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Leaders Lettings's Google reviews

Questions about Leaders Lettings Horsham

Has Leaders Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.