Trusted Agent profile · Horsham
★★★★★
530 reviews across 2 platforms
30 Carfax, Horsham, RH12 1EE
Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleGreat contact right through the process of viewings and going through the tenancy process, felt like I was a priority when organising moving in. Thanks Georgia H
Good morning Lyndon, Thank you for Georgia's fantastic review, we hope you are settling in well. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleThanks Amy, you guilded us all through the letting process, your service was top notch,I recommend Leaders letting &Estate Agents horsam to everyone looking for beautiful apartment anytime,anyday.
Good morning Akambe, Thank you for Amy's fantastic review. Good luck with your move! Kind regards Chloe Copestake - Branch Manager
5/5
GoogleThank you Leaders Horsham for helping me throughout the process until moving in. And I would like to thank Georgia for excellent customer service. ✨️
Good afternoon, Thank you for leaving Georgia such a lovely review. We hope the move goes well. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleThanks Amy, you guilded us all through the letting process, your service was top notch,I recommend Leaders letting &Estate Agents horsam to everyone looking for beautiful apartment anytime,anyday.
Good morning Akambe, Thank you for Amy's fantastic review. Good luck with your move! Kind regards Chloe Copestake - Branch Manager
5/5
GoogleRichard Semedo guided my sale through the process & his assistance definitely pushed things along both quicker, regarding chasing all solicitors concerned, & smoother. The sale had rather more hiccups than I initially expected but Richard kept me both very well informed & calm throughout. Would definitely recommend Leaders & would more than happily use again!
Dear Matthew Teager, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleUnfortunately my experience with Leaders Horsham branch was been nothing but a headache. As an overseas Landlord I have been paying them for a fully managed service expecting them to do especially that - fully manage my property. How wrong could this be. With missed property inspections and lack of communication when issues arrive leading to damage to my property. This has happened on more than one occasion with email communications taking not just days to respond but sometimes weeks. As a landlord I want to feel relaxed and confident that my property is being managed as expected and as paid for but unfortunately all I get from this service is stress and frustration. I now have a formal complaint sitting with their Customer Care team and if not resolved I will be taking this further with the TPO and further after that if needed. Do I really need this headache I ask myself, not really but after months and months of total frustration I have no other options. After raising a complaint and not getting anywhere within Leaders I am now forced to take this to the Property Ombudsman (TPO) for their review. I am writing this to make readers aware of my experience. As soon as I am able to I will not use Leaders anymore. Would I recommend them - you probably know my answer but I would leave that decision down to you.
Dear Mark Noon, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLeaders have been very attentive and helpful. Thank you for all your help Ella and Amy.
Good afternoon Judy, thank you for leaving Amy and Ella a joint 5-star review. Kindest regards, Chloe Copestake - Senior Branch Manager
5/5
GoogleThanks to the leaders team, especially Amy 5 starts for you and all your hard work. Much appreciated. I'm loving the new place 😁 …
Good afternoon, Thank you for Amy's review. We hope you are settling in well. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleGeorgia made our renting process a breeze. She was always there to answer any questions we had and made sure that everything was done correctly. Thank you for helping and supporting us!
Good morning Eloise, We really appreciate your review for Georgia, We all hope you are settling into your new home! Kind regards Chloe Copestake - Branch Manager
5/5
GoogleSamantha you have been amazing every step of the way, professional and reassuring yet friendly and just a pleasure to deal with. Finding ones Home is stressful but Leaders service overall was honestly just the best! Recommend Highly!
Good morning Nicole, Thank you for leaving Sam such a lovely review. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleCannot fault Leaders. They dealt with letting my property professionally and efficiently. Samantha was lovely, from start to finish - always on hand to answer questions - super friendly and approachable. Very happy with the whole process :)
Dear Sally, Thank you so much for your recent 5 star review. It means so much to the team. Kind regards Josh weller - Senior Branch Manager
5/5
GoogleI have recently rented a property through Leaders with the help of Sam Foster. From my initial enquiry on the propoerty through to virtual and in person viewings Sam has been fantastic. She's really got to know my needs and motivations for moving and has been able to answer all my questions and always responds promptly and clearly. There was a bit of an issue where it looked like my chosen property would no longer be available and Sam immediately provided me with my options and some alternatives based on what I originally told her I was looking for. She then managed to resolve the issue so I could still move into the original property that I really wanted. I haven't dealt with Leaders before but I can't recommend Sam highly enough. I really appreciate all her efforts with securing me the right property - thank you Sam!
5/5
GoogleDuring the whole process of renting my new house. Amy was very helpful, communicative and gave swift responses to all my enquiries. I would highly recommend them for anyone looking for a property,
Good morning Chimere, Thank you so much for leaving Amy such a fantastic review. We are so pleased you felt that you had a great experience moving with Leaders. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleFrom first contact to completion, Leaders have been nothing but professional and efficient. The initial viewing was done the same day, with no fuss. Keyan was always available to deal with any enquiries and went above and beyond to make sure we were always informed at each stage of our purchase. Thank you Keyan and the team :)
Hello Kate K Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleIf you are a tenant, avoid using Leaders. Our tenancy ended on 21st April, and our landlady authorised for our deposit to be returned in full on 24th April. However for some unknown reason, Leaders are holding onto it and five weeks later we still haven’t had our deposit returned. We are in the process of raising a dispute with the Tenancy Deposit Scheme to get our money back. Appalling!
Dear Amy Payne, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We understand you have now been in touch with the manager of the team and the issue has been resolved. ”Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI dealt with Chloe. Chloe answered all my questions and was very helpful even when I sent her 4 or 5 emails a day.
Hi Leon Grobbelaar, Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Horsham
5/5
GoogleI had the pleasure of renting a flat from Leaders and my main contact that looked after me was Samantha Foster. Her communication skills were fantastic and she helped me all through the process. Many thanks Sam
Good morning Anthony, Thank you for leaving Samantha such a fantastic review, enjoy your new home! Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleI recently rented a property through Leaders, and I would like to sincerely thank the entire team. …
Good morning Nandana, thank you for leaving Tamzen and the team a lovely 5-star review. Kindest regards, Chloe Copestake - Senior Branch Manager
5/5
GoogleAmy and her team have been excellent. Very knowledgeable and highly recommended.
Good morning Lisa, Thank you for leaving Amy and the team a 5 star review. We are thrilled you have had a good experience with us. Kind regards Chloe Copestake - Senior Branch Manager
5/5
GoogleI cannot thank Annabel enough for her total professionalism in handling the rental property in Cranleigh for me. It has been so simple and easy and she has helped me every step of the way. A great asset to Leaders and I thank you all very much
Dear Steph, Thank you for taking the time to review your latest experience. Its hugely appreciated. Kind regards Josh Weller - Senior Branch Manager
5/5
GoogleWe are moving from Crawley to Horsham and thanks to Leaders@Horsham (especially Samantha) for making the rental process smooth and friendly. Samantha patiently explained all our questions and communication has been excellent. Thanks to Leaders@Horsham showing such brilliant professionalism & responsiveness which reassures to rent from them!!
Good morning Sanjoy, Thank you so much for such a lovely review. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleWould like to to say a big thank you to leaders in Horsham for dealing with my move and especially to their agent tamzen witch has been a fantastic help in making my experience easy and wonderfully smooth
Good morning Paul, Thank you for leaving Tamzen a 5-star review. Kindest regards, Chloe Copestake - Senior Branch Manager
5/5
GoogleElla on the lettings team has gone above and beyond to help us in any queries we had in the move in period. I couldn't recommend her service higher.
Good morning Max, We really appreciate you leaving Ella a 5-star review. Kindest regards, Chloe Copestake - Senior Branch Manager
5/5
GoogleJasmine was exceptionally helpful in my search for a new flat. Any queries I had were answered promptly and her service was above and beyond expectations. She was very professional in her approach. Thank you Jasmine.
Good afternoon Brett, Thank you so much for taking the time to review Jasmine and your latest experience with Leaders Horsham. She's a real star and i'm delighted she exceeded all expectations. Kind regards Josh Weller - Senior Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
