Every review we hold for the Horsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlthough I did not finalise my move in, I wanted to make a review with 2 employees I dealt with. Jasmine Barnes dealt with the early process and she helped me out with all early questions for the property and was very helpful and friendly. It was then passed to Samantha Foster who went above and beyond and was really great help. They made it very easy from a Tenant side and had no issues answering any questions I had about the property, thanks to the both of you
Lewis · 20 June 2023
Agent replied · 19 June 2024
Dear Lewis,
Thank you for reviewing Leaders Horsham and both Jasmine and Sam. its most appreciated.
Josh Weller - Senior Branch Manager
★★★★★ 5/5
GoogleI have had many dealings with Leaders & particularly Annabelle over the last few months all of these have been both helpful and professional. Thank you for making life easier in these difficult times. Keep up the good work & I would recommend this service to anyone interested.PositiveProfessionalism
Richard · 20 June 2021
Agent replied · 19 June 2024
Hi Richard Greasley,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLeaders were fabulous, especially ‘Tamzen’, whom I dealt with directly, as she went the extra mile, at every juncture!
Arthur · 19 December 2025
Agent replied · 26 December 2025
Good afternoon Arthur, that's a really lovely review for Tamzen, thank you very much! Kindest regards, Chloe Copestake - Senior Branch Manager.
★★★★★ 5/5
GoogleThis review is from Sue Coulson and is for Jake Fisher. Jake has always been very friendly and always willing to help us with any problems we may have as landlords. He always provides feedback for us and keep us abreast of any issues of concern. I would recommend Leaders and in particular Jake.
Matt · 21 June 2019
Agent replied · 19 June 2024
Hi Matt, thank you for your review, we are disappointed to see your low star rating. If you could provide more information to us we would be more than happy to see if there is anything we can do to try and improve your experience with Leaders. We would be really grateful if you could get in touch with the branch manager on 01403 217585 at your earliest convenience so they are able to gain more information and hopefully turn your experience into a more positive one. We hope to hear from you soon. Kind regards, Leaders
★★★★★ 5/5
GoogleJake Fisher is an excellent and reliable property manager who has been so efficient and helpful with any problems I have had in my current property. Nothing is too much for him and he always gets back to me quickly! I feel very reassured to have him on hand.
Thanks for everything Jake :)
Amy · 21 June 2019
Agent replied · 19 June 2024
Hi Amy, we are so happy to read such a great review about Leaders Horsham and are delighted to read of the exemplary level of service that Jake has been able to provide you throughout your experience. We will ensure your comments are passed onto Jake who I am sure will be so pleased to read your kind words. Kind Regards, Leaders
★★★★★ 5/5
GoogleI have recently received a fantastic & very professional service from Amy at Leaders. My rental has been dealt with efficiently from start to finish. I am extremely grateful to Amy for her assistance in the smooth running of the administration involved & for her support every step of the way. Thank you, to you all, for being such a lovely warm, friendly & trustworthy team. I will definitely recommend you to family & friends.
Tracy · 23 September 2023
Agent replied · 19 June 2024
Good afternoon Tracy,
Thank you for taking the time to review Leaders Horsham and Amy! It greatly appreciated.
Kind regards
Josh Weller - Senior Branch Manager
★★★★★ 5/5
GoogleBrilliant service from start to finish. Annabelle was very knowledgeable and very prompt with replies to questions she needed to ask the landlady about. So good, I only went to view a couple of properties, but ended the hour or so by renting one of them :)
Paul · 20 June 2021
Agent replied · 19 June 2024
Hello Paul Carter
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleGreat Service, Friendly and Professional Staff. I will recommend to friends..
My first contact Samantha was pleasant and helpful from the get go to the day we collected our keys.
Aghogho · 20 June 2023
Agent replied · 19 June 2024
Dear Aghogho,
Thank you for your five star review! It's most appreciated.
Kind regards
Josh Weller
★★★★★ 5/5
GoogleMyself and my boyfriend are first time renters and Samantha has made the whole process so easy and the communication was amazing! Answered all of our questions and made it as stress free as possible. Thank you so much Samantha!
Elly-Rose · 20 June 2022
Agent replied · 19 June 2024
Good afternoon Elly-Rose,
Thank you for leaving Samantha a fantastic review! We look forward to moving you in tomorrow!
Kindest regards,
Chloe Copestake
Branch Manager
★★★★★ 5/5
GoogleI have been communicating with Charlene at Leaders regarding the flat I arranged for my elderly mother-in-law, I’m no longer the sharpest knife in the block so have been very grateful for the help given by Charlene who has been very professional and helpful. Thanks Charlene.
Thomas · 20 June 2021
Agent replied · 19 June 2024
Hello Thomas Sheath
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleAmazing team!! Very friendly, professional and helpful. If anyone is looking to rent, I would definitely recommend the team at Leaders Horsham. Belle went above and beyond to help me, and her knowledge of the area and the market is fantastic! Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Jessica · 20 June 2021
Agent replied · 19 June 2024
Hi Jessica Greasley,
Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleGeorgia made everything easy for me. Always ready to answer any questions I’ve got.
Thanks so much.
Mary · 21 March 2024
Agent replied · 19 June 2024
Dear Mary,
Thank you for leaving Georgia such a fantastic review. Your feedback is greatly appreciated. We wish you all the best with your recent move.
Kind regards
Chloe Copestake - Branch Manager
★★★★★ 5/5
GoogleSamantha at Leaders, Horsham was a pleasure. We are relocating back to the UK from France which is stressful enough. Samantha took all the stress out of it and was very responsive to all our requests.PositiveResponsiveness, Quality, Professionalism
Simon · 20 June 2022
Agent replied · 19 June 2024
Good afternoon Simon,
Thank you for such a lovely review for Sam, I am really pleased to know you have been so happy with her service.
Many thanks, Chloe Copestake - Lettings Manager.
★★★★★ 5/5
GoogleBrilliant service I have received from all the team at leaders Horsham. Special thanks to Annabelle and Samatha for all the work they have out in to help me find a place to live. Highly recommend them.PositiveQuality, Professionalism
Jamie · 20 June 2022
Agent replied · 19 June 2024
Good afternoon Jamie,
Thank you for your lovely feedback about both Sam and Annabelle. We are very much looking forward to moving you in to your new property.
Many thanks, Chloe Copestake - Lettings Manager.
★★★★★ 5/5
GoogleRecently went through the process of selling my house with Leaders, and was really impressed with the service. It was thorough and professional. Each agent was on point, knowledgeable about the area and the house; a real pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 20 June 2021
Agent replied · 19 June 2024
Hi Jonathan Kenworthy,
Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleChloe Copestake was amazing from start to finish. Managed to get us a viewing very quick and we decided on the day to rent the property. Chloe got the ball rolling straight away and ensured everything was completed and ready to go asap. Can't fault Chloe or Leaders. We have a couple of maintenance issues but Lydia is helping rectify these issues. Bad timing around Christmas so things are taking some time, but hopefully all is sorted after the Holidays. I get a quick response with every email sent. Thank you
Marcus · 20 June 2020
★★★★★ 5/5
GoogleAnnabelle Crossman is an absolute asset of Leaders in Horsham, from the day we viewed a property to rent right the way through the renting process to today when we collected the keys to our new home she has been amazing. Of my many queries that I’ve had along the way Annabelle was so so friendly and professional at dealing with any query. She replied to email incredibly quickly and made this entire process stress free and an absolute pleasure. She truly is the gem of the Leaders team,cannot thank her enough.
Tracey · 20 June 2020
★★★★★ 5/5
GoogleVery approachable, and professional.
Lindie · 16 March 2026
Agent replied · 16 April 2026
Dear Lindie Lou
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmy has been great, friendly and helpful during our tenancy application. Thanks again!
Freya · 20 April 2024
Agent replied · 19 June 2024
Good afternoon Freya,
Thank you for your review.
Kind regards
Chloe Copestake - Branch Manager
★★★★★ 5/5
GoogleSamantha is spot on! Really fast, effective communication since the very beginning. A breath of fresh air compared to what we have experienced with other agents.
Rebecca · 20 June 2023
Agent replied · 19 June 2024
Dear Rebecca,
Thank you for your glowing review! Its very much appreciated.
Kind regards
Josh Weller - Senior Branch Manager
★★★★★ 5/5
GoogleVery helpful and professional service from Amy, who helped organise mine and my boyfriends move into our new home. Answered all our questions promptly, very kind and explained everything clearly for us. Thank you so much for all your help and our little moving in gift box!
Angelika · 3 December 2024
Agent replied · 8 December 2024
Good morning Angelika,
Thank you for such a positive review for Amy.
Kind regards
Chloe Copestake - Senior Branch Manager
★★★★★ 5/5
GoogleRachael was excellent in her approach. She understood our requirements and was able to match our requirements really well. She was professional throughout and her personable outlook made it very easy for us to feel comfortable when representing us and our interests.
Mr · 20 June 2021
Agent replied · 19 June 2024
Hi Mr Huntley,
Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleEveryone at Leaders Horsham has been extremely attentive and helpful, with swiftly finding a new tenant for us.
Especially Sam who we mostly dealt with.
Margaret · 20 June 2023
Agent replied · 19 June 2024
Good afternoon Margaret,
Thank you for leaving Samantha such a lovely review, it's greatly appreciated.
Kindest regards,
Chloe Copestake
Branch Manager
★★★★★ 5/5
GoogleSam Foster has been incredible throughout our renting process. She is very professional, polite and has gone the extra mile to help us many times.
Charley · 20 June 2023
Agent replied · 19 June 2024
Dear Charley,
Thank you for your review. It's really appreciated.
Kind regards
Josh Weller - Senior Branch Manager
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