Leaders Lettings Horsham reviews

★★★★★ 5/5

Google

I have let a property through Leaders Horsham, and it is my first time renting. This was made very easy and straightforward for me by Annabelle at Leaders, who was absolutely superb during the whole process. She was very friendly, professional, reassuring and a joy to deal with. All my questions were answered at the drop of a hat, and any possible issue was solved straight away. Would recommend to anyone looking to rent.PositiveResponsiveness, Quality, Professionalism

Jake · 20 June 2022

★★★★★ 5/5

Google

It was a pleasant process, that was assisted by Amy Ellis. She was extremely helpful and timely with each step of the process thus far. I have rented with Leaders before, and I have to say this was the most organised, helpful and timely experience I have had with the company

Toby · 20 May 2024

★★★★★ 5/5

Google

Amy has looked after me from the start of the process, arranging initial viewing and when I wanted to go back to take measurements for furniture it wasn’t too much trouble! She is quick respond when I had a question over phone or email. Polite, friendly and professional, really great service! Thank you for all your help, Eric

Eric · 22 December 2023

★★★★★ 5/5

Google

I spoke to Charlene in Horsham as I was looking for some advice on my contract/tenancy agreement. She was not only polite, but very professional and informative. She is an asset to Leaders!PositiveProfessionalism

Jon · 20 June 2021

★★★★★ 5/5

Google

We have just rented a property with Leaders here in Horsham and so far (day 1!) we are very happy with our experience. We actually managed to lock ourselves out of our house in the first hour of arriving and although it was after usual office hours, Annabelle from the branch arrived with a key to save the day! Saved us some extra money on a lock smith and waiting longer in the freezing cold! It's been a smooth experience after a big move : )PositiveResponsiveness, Professionalism

Michaela · 27 August 2021

★★★★★ 5/5

Google

Leaders have been absolutely amazing. We were contacted regularly and always kept up to date on the progress. Leaders partners and service offerings made the process simple and easy to use. Annabelle ensured everything was done correctly and on time. She has been professional and accommodating throughout the entire process. By far the best experience we have had with an estate agent and look forward to dealing with her again. Thank you so much for all your help.PositiveResponsiveness, Professionalism

Gareth · 27 August 2021

★★★★★ 5/5

Google

Excellent professional service. Always kept up to date with everything and incredibly friendly and personal as well. Rachael was amazing and I can't thank her enough for all her help and advice

Nige · 20 June 2021

★★★★★ 1/5

Google

Beware, tenants ! you will have no peace. As soon as we left for France in June 2020, different contractors had access to the inside of the property without our knowledge or consent prior to the checkout being completed when we were still liable for it. The checkout done in July, had everything included in it (scratches, stains, black spots on the carpets …), highlighted every tiny flaw with the property and cited remedial steps which would effectively put the property into pristine condition. Also, we realised that the landlords were present at it whereas we were not invited to attend it or have a third party representing us. In addition, once we were settled in the property in September 2016, it was dealt with by property managers at Leaders who were clearly on the landlord's side and behaved in an unprofessional, bullying and unethical manner. They increased our rent in September 2019 by 5% and tried again to increase it unfairly in June 2020; we refused, so, they wanted to put back the tenancy on a 12-month fixed term contract, (we had been on a periodic contract for a year). Then, without going into too much detail, the number of emails we had to exchange with them is unbelievable due to problems with the house. In the end, we had to go through the adjudication process with TDS and we won our whole deposit back. In conclusion, I’m putting one star but if I could I would put none. Also, I’m amazed by the number of positive reviews that there are here. Based on my experience, I believe that they can only be fake, or made by landlords…Cécile GodinotNegativeQuality, Professionalism, Value

CC · 20 June 2021

★★★★★ 5/5

Google

It was during the lockdown that I need to find a property to move in. When I contacted Leaders to enquire about the flat, Chloe, the manager immediately responded. I did not have a difficult time as she and the team in Leaders were very helpful throughout the process. It went well from the time I made the enquiry until we moved in the property, I am very happy to be with Leaders. The move went well inspite of the lockdown. Thank you Leaders!

Tria · 20 June 2021

★★★★★ 5/5

Google

We have had great communication with Ella regarding the property we are about to let, she is always positive and checking in to update us on the process and was very welcoming on our initial viewing!

Charlotte · 15 December 2024

★★★★★ 5/5

Google

The team at Leaders in Horsham look after a couple of properties for me. They are very knowledgeable about the local lettings market and are pleasant and friendly to deal with, especially Chloe who has dealt with our most recent enquiries.

ELENA · 21 June 2017

★★★★★ 5/5

Google

I moved from Malaysia to Horsham, UK and Leaders has been vital in helping me secure a permanent place to stay. One of their agents, Samantha has stuck with me throughout the entire process and she has been really helpful especially whenever I have any enquiries (given that I know nothing of how renting works over here). Her response was prompt and the information she gives are very concise. Overall, I recommend Leaders.

Al-Afiq · 20 June 2022

★★★★★ 5/5

Google

I am really pleased with the service i received from leaders in horsham especially Chloe who found me a tenant very quickly. She was very professional from beginning to end and would like to thank her .Recommended .

Apache · 21 June 2019

★★★★★ 5/5

Google

Belle, Chloe and Becky were fantastic. They were incredibly knowledgeable and helpful. They are a brilliant team who you can trust will guide and support you with anything you need!PositiveQuality, Professionalism

Áine · 20 June 2021

★★★★★ 5/5

Google

I would like to say thank you to Leaders Team in especially for Amy and Kyra for all your dedication to help me to complete process to rent. Leaders team are friendly and very professional, excellent communication by phone/email, I never feel alone to complete my application. Thank you everyone , regards Edward

Edward · 21 January 2024

★★★★★ 5/5

Google

My partner and I are so grateful for the job well done by Leaders Horsham through the lettings agent Matt . Timely responses and feedback on the whole process . Excellent performance and job well done .

Allan · 4 November 2024

★★★★★ 5/5

Google

Leon in the Leaders Property Management Section has been very helpful to me as a Landlord in always dealing with any maintenance issues in a very timely and efficient manner.PositiveProfessionalism

Kris · 20 June 2021

★★★★★ 5/5

Google

Had the pleasure of working with Amy Ellis when securing my latest property, she was very friendly and a pleasure to speak with and made the whole process of securing the rental very easy and kept us updated along the way. Wonderful service received and would highly recommend

Ciaran · 20 April 2024

★★★★★ 5/5

Google

Highly recommend Charlie Malloy, Property Manager at Horsham. Great support, very knowledgeable, gets things sorted, pleasure to work with. Professional at all times.PositiveProfessionalism

Alison · 20 June 2022

★★★★★ 5/5

Google

What a wonderful person Katarina Walder was... She was amazing who took extra care, extra effort and very dynamic knowing our tight situation in sorting out a rented property in very quick time... she was very professional and made the whole procedure so easy. Thanks a million for all her efforts to sort the house quickly and efficiently.. Well done Katarina... you are a star....

Sivakumar · 20 June 2020

★★★★★ 5/5

Google

Samantha is excellent! Very friendly, professional and very easy to deal with.

Gemma · 20 June 2023

★★★★★ 5/5

Google

Had great assistance and service from Leon Parker sorting out some storm damage at our property in Rusper. Thanks Leon, much appreciated!

David · 20 June 2022

★★★★★ 5/5

Google

I would like say I have received a brilliant customer service as always from Georgia Hannay. If we have any queries she was always replied to and sorted speedily. Much appreciated her service and we got a lovely property for a decent price. Many thanks and highly recommended!

Kaumudi · 21 March 2024

★★★★★ 5/5

Google

The service we received from Leaders, and specifically from Annabel, was very good. All my calls were always returned promptly and my questions and queries always responded to in full. Annabel was cheerful, helpful and very informative. Unfortunately Leaders outsource all the paperwork and references to a third party and the service we received from them was sadly not of the same standard we received from the branch.

Anna · 21 June 2018