Trusted Agent profile · Horsham
★★★★★
530 reviews across 2 platforms
30 Carfax, Horsham, RH12 1EE
Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleThank you team Leaders for the stress free movement to our new house, Thanks Annabelle for your help at every stage!
Good evening Shubham, Thank you for your lovely 5 star review, we hope you are settling in well! Many thanks, Chloe Copestake - Lettings Manager.
5/5
GoogleThank you Annabelle Crossman at Leaders Horsham for the amazing service we received. It was smooth sailing and hassle free from start to finish. So polite, helpful and trustworthy. Thank you so much again!
Hi Amy, thank you for taking the time to let us know about the service you received from the team at Horsham. We are so happy to read that Annabelle was able to provide such an exemplary level of service to you which helped to make the entire process as straightforward as possible for you. We will ensure your comments are passed onto Annabelle so she is aware of your thanks. We hope you have a great day! Kind Regards, Leaders
4/5
GoogleProfessional, reasonably thorough and we would use them again. Everything was well explained and prompt. We are giving 4 rather than 5 stars because we felt there was a lack of support after the rental went through. Perhaps there is a grey area there that needs to be resolved between the estate agents and landlords. Where does the responsibility of one end and the other begin?
5/5
GoogleWe’ve had a really great service from Leaders Horsham. Amy in particular was great right from the start and supported through our move. Really professional and always quick to respond if needed. Thanks!
Good morning Laura, Thank you for leaving Amy a lovely review. Kind regards Chloe Copestake - Senior Branch Manager
5/5
GoogleFantastic service. Sam and Annabelle were really professional and responsive.
Good afternoon James, Thank you for leaving Sam and Annabelle a lovely review. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleWell i have to say , what a great experience . I managed to rent a house extremely smoothly. Had the pleasure to deal with a lovely young lady called Annabelle who i would highly recommend. She was amazing ,dealt with all queries swiftly and made the entire experience very simple. Very pleased with the service provided and i would highly recommend. keep up the great work guys!
Good morning Tom, Thank you so much for such your lovely feedback for Annabelle, we hope you settle in well. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleThe most important thing for us was to get good tenants in the house and keep the hassle to a minimum while we got set up in Australia - Leaders and Sam did a great job by keeping the focus on the things that really matter and making a big move as smooth as possible for us.
Dear Richard, I hope you have now settled in down under? Any move can be stressful and when its to the other side of the world even more so! I'm so pleased Sam managed to progress things smoothly. Your feedback is really appreciated. Kind regards Josh Weller - Senior Branch Manager
5/5
GoogleManager is very helpful and kind and the whole team as well. I had very good experience with Leaders.
Good morning Lenka, Thank you very much for leaving us such a lovely review! Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleTo Jake, As a Landlord, I would like to say a heartfelt thank you for all the continuing assistance you give me. Once you have a landlord and tenant to please, property management becomes the number one priority and it is a great comfort to us, particularly as pensioners, to know that you are always ‘covering our back’ and that we can rely on you being there for us and our properties to assist in the any way we happen to need on a constant basis. You have never failed in this regard and I regard the service you give us as being exemplary. It is not an easy job and I hope you continue to stay with Leaders and be happy and successful in your work. Kind Regards, Barbara Moseley.
Hi Barbara, we are so happy to read such a great review about the team Leaders Horsham! I am so delighted that Jake has been able to provide such exemplary service and such a high level of assistance to you throughout the management of your properties, I hope that moving forward he can continue to do this. Thank you for taking the time to provide us with your review, I will ensure that your comments are passed onto Jake so he is aware of your gratitude. KInd Regards Joe Gilliland Customer Care Manager
5/5
GoogleAfter having a really really bad experience with Leaders 7 years ago I was really worried about using them again. But I received really great service from Jake, I had a few issues when I moved into my new flat and Jake helped me with all of them quickly and effieciently and in a really polite and professional manner. Overall I have been please with Leaders this time around, but Jake and Chloe are assets to the team and have changed my mind about Leaders. Well done to you both, and thankyou.
Hi Carolina, thank you for taking the time to leave a review about your recent experience with the team at Horsham Leaders. We're saddened to hear that you had concerns about using Leaders initially due to a negative experience in the past but are so pleased that Jake and Chloe have been able to change your perception of the business by delivering such a high level of service to you. We will ensure that your comments are passed onto them both so they are aware of your thanks and appreciation. If there is anything we can do to help moving forward then please do not hesitate to get in touch. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleLeaders made finding a rental property a breeze with their responsiveness and deep market knowledge. Ms. Georgia quickly understood my needs and found the perfect place in no time. I highly appreciate the support and recommend them!
Good morning Sindhu, Thank you leaving Georgia a lovely review. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleWe received excellent service from Georgia Hannay at Leaders Horsham branch. We rented a house through her and she has been with us every step of the way. Her professionalism and friendly demeanor are exemplary! What an absolute pleasure working with Georgia!
Good morning Tanya, Thank you very much for Georgia's wonderful review. Your feedback is very much appreciated. Kind regards Chloe Copestake - Branch Manage
5/5
GoogleThis is my first time renting, me and my partner are so satisfied that we ve choosed Leaders. But all the credit goes to Samantha that made "our first time renting" going really easy, she been available for every question and step by step she helped us out to get our flat, and she been patient, friendly and mostly REALLY PROFESSIONAL Thankyou Samantha.PositiveResponsiveness, Quality, Professionalism, Value
Good morning Sumy, Thank you for leaving Samantha such a lovely review, Good luck with your move! Many thanks, Chloe Copestake - Lettings Manager.
5/5
GoogleFast and complete service. Samantha Foster did a tremendous job in helping me move in smoothly. After moving in, Leaders continued to take care of tenants' needs, not leaving them to their own. Their maintenance service responds within 24 hours to every requests, which is underappreciated until you realise what a relief it is to have that as a new mover. Thank you Ms./Mrs. Laura Potter.
Good morning Giang, Thank you for Samantha's great review! Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleThank you Jake and your team in the property management department at Leaders. The service is always quick and efficient. Always on hand to help which is reassuring. Best wishes. Mick.
Hi Mick, thank you for taking the time to let us know about the service you have received from Jake and the property management team at Horsham. We are so pleased that the team have been at hand to resolve any issues and will ensure your comments are relayed to the team. We really appreciate you taking the time to leave us with a review. Kind Regards, Leaders
5/5
GoogleKeyan and Lucie were both incredibly helpful when we recently bought our first property. They answered all of our questions in a timely manner and were very professional throughout. Highly recommended.
Hi Sam, we are so happy to read such a great review about the team at Leaders Horsham! We are so pleased to read that Keyan and Lucie have been able to provide you with such exemplary service throughout your experience. Our customers recommendations mean so much to us as a business and we are delighted to have earned yours. Thank you for taking the time to let us as well as other customers know about your positive experience. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleAmy Ellis and Chloe Copestake have been amazing letting agents who helped me through my recent move. They were both very professional and made the whole experience stress free for me. I would happily recommend using the Horsham branch if you are looking to move into the area. Thank you to the team!
Good afternoon Charlotte, Thank you so much for taking the time to leave myself and Amy a review, we all hope you love your new home. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleBecky was helpful and informative throughout the whole process. Would highly recommend Leaders and their team to help with your search. Thanks Becky!!!PositiveResponsiveness, Professionalism
Hi Megan Perry, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Horsham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI had the pleasure of working with Amy Ellis. She would always answer my questions quickly and made my move so much less stressful and it was great to have her.
Good afternoon Brandin, Thank you for Amy's review, all the best with your move. Kind regards Chloe Copestake - Senior Branch Manager
5/5
GoogleSamantha and the team were very professional and done their upmost for me thank you very much
Dear, Stuart Cummins, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleBeverly was very professional and very pleasant. She gave us alot to think about and good advice.
Hello Linda Farrell Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleAnnabelle has been incredible. Throughout the whole process she’s been efficient, friendly & nothing I asked was too much trouble. Thank you! Xxx
Hi Emily Lee, Thank you for the great review of our Leaders Estate Agents Horsham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI have been with Leaders for quite a few years now and am very happy with their service. Rules & Regulations are constantly being reviewed and changed by Government & Councils and Leaders certainly keep me on the right side if the Law. Leon, who looks after my property has been excellent. If you are looking for a company to manage your let, then look no further than Leaders.PositiveResponsiveness, Professionalism, Value
Hello Philip Smart Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleMy partner and I are over the moon with the outcome of our new flat. Katarina is amazing with the whole process and will keep you on top form to get things going as quick as possible. Chloe also assisted Katarina in organising our documents- couldn’t ask for a better pair. Thank you for all your help, greatly appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
