Leaders Lettings Horsham reviews

★★★★★ 5/5

Google

I am renting my first property with leaders and a lady dealing with me is called Amy Ellis, not only has Amy been really helpful but she has answered any questions I’ve had throughout the process. It’s been quick and easy. I would recommended for anyone wanting to rent for the first time! Once again I would like to thank you.

Charlotte · 21 March 2024

★★★★★ 5/5

Google

Annabelle was extremely helpful and easy to deal with. Calls were returned very promptly and I would recommend her without a shadow of doubt if you’re looking to rent. Excellent service provided so far.

Phil · 20 June 2022

★★★★★ 5/5

Google

We have a first experience with leaders for rental in Horsham ,all staff are very nice and helpful, specially, Amy.she always answering and extremely supportive.

Apeksha · 10 August 2025

★★★★★ 1/5

Google

if you are thinking of renting through leaders I would highly recommend you reconsider. This branch will DRAIN you of all your hard earn money!!! they take advantage of young adults and won't even answer calls/emails when needed to. if I could give them 0 stars I would!!!!!!

Crystal · 17 October 2024

★★★★★ 5/5

Google

Jasmine has been extremely helpful in assisting us a new property in Horsham. I’m very pleased with all of her help and expertise.

Charlie · 20 June 2023

★★★★★ 5/5

Google

I have been renting through leaders for 4 years and have recently moved out. They were always professional and quick to respond to queries. The moving out process was smooth and Charlene was great when responding to my questions.

Michael · 20 June 2021

★★★★★ 5/5

Google

Excellent service - could recommend them enough! Dave and Josh went above and beyond to help with my first home purchase

Lydia · 25 July 2023

★★★★★ 5/5

Google

Had a very good experience with leaders, Samantha Foster was especially helpful, considerate and very easy to deal with thankyou would recommend.

Carly · 20 June 2023

★★★★★ 5/5

Google

Samantha Foster has been a delight during my search for a new property, she is efficient and pro active. The experience throughout the viewing, references and now moving has been a excellent!

Eleri · 20 June 2022

★★★★★ 2/5

Google

I was with leaders one year and they were very responsive with any kind of water issues or anything. Their maintenance department is excellent. However it’s the letting department that has much to leave desired. I had put a weeks deposit on a rental property recently advertised by leaders. I had signed a contract which I thought was also a rental contract. I received a call a day after signing that the Landlord had decided to sell her house. I had already put my notice in where I live currently. I was devastated as I had already booked a moving company and put in my notice. I was told that I did not sign the rental contract and that comes much closer to the date. I ran this by the citizens advice bureau this was correct. I think this is because if there’s any issues they’re not held responsible. But you could be homeless, even when you are a full-time working professional like myself. I have pets and was looking for a pet friendly property with a garden. These properties are not easy to come by. I was worried as I had put my notice in already but luckily I was able to rescind it. Today I got an email from the same Letting Agent saying in her email how excited I must be to be moving into my new place tomorrow! It talked about the keys and picking up and everything. Obviously meant for someone else. It said at the bottom to give a review on Google so I thought I would just do that. I think that sometimes there’s a lot of disorganization as should not be a property listed that is going to be sold. My point here is that they let me down and even after that I have not been placed on the priority list for a new property despite this property following through with all my reference criteria and everything was met.I was also on the list to receive notifications about pet friendly properties and there have been a few that have come up and have not received any notifications. Then when I called after seeing it on Zoopla, the agent told me that it’s already been let and they didn’t think I would like the property because Landlord wasn’t willing to do anything to it. And the two agents were busy that afternoon so they couldn’t let me know about this property at two other people knew about it.I said that it would’ve been nice to decide this for myself.. I don’t think this is very good service when they know my situation and I’m looking for a place for pets & the garden. The best thing about Leaders is a no deposit option but be careful as at the end of your tenancy they both try and find things that they want you to pay for. If you are very passive you’ll probably end up paying out a lot of money but I made sure that these things are reasonable and did not have to pay anything. The house I was originally supposed to move in after this one had a flood in it so I couldn’t move in. I had 10 days grace I had allowed with the property I was in and leaders pressured me to move out when there’s nowhere to go and during Covid. And they knew I didn’t have a property and I had a pet. This is illegal to do and they knew I was a good tenant and professional and could not foresee the circumstances. Thank goodness they did extend the tenancy for me as I only needed it for another week and found another property. But it’s very stressful during this time having them say to me I need to be out by noon without having a property found and they didn’t help me find one. Hoping others have more pleasant experiences.NegativeResponsiveness, Quality, Professionalism

Tracy · 20 June 2022

★★★★★ 5/5

Google

I would recommend Leaders at Horsham. Samantha has kept me up-to-date all the way from viewing to signing contracts. Samantha is very friendly and will help you as much as she can.

Allan · 20 June 2022

★★★★★ 5/5

Google

Had to move as Landlady had sold my current home. Some agents dragged their feet with responses, others "encouraged" to pay way over the asking price for rent. Was literally down to the final week before I had to vacate my current property and found a good house that had just come up with Leaders. They bent over backwards for me to turn everything around in time. Seamless and flawless registration process and ease to pick up the keys. Annabelle and the rest of the team were great. Thank you 😊

Adam · 20 June 2022

★★★★★ 5/5

Google

Annabelle, yet again, has been absolutely incredible. Having dealt with her to find my first rental, she's now supported me in finding a new tenant for it due to me having to move out. She's kept the landlords best interests at heart & worked for him, however also made it easier for me by keeping me informed & updated at all stages, & getting applicants in strong positions through the door. She's polite, friendly & a genuinely lovely person. Top class service throughout & slightly sad I won't be able to have her help/support moving forward due to renting through another agent... thanks for being a gem Annabelle, you've made everything so much easier & it's been a pleasure knowing you! an asset to the company- thank you! Xx

Emily · 20 June 2022

★★★★★ 5/5

Google

Wonderfully easy to work with. Annabelle was really helpful and understood exactly my position helping to make the whole process of finding a place to live incredibly easy. Would recomend them every time and if circumstances change again I will know exactly where to go.

Saul · 21 June 2019

★★★★★ 5/5

Google

I have been communicating with Gerogia Hanny for my property search. She has been amazing throughout the process of looking for property till we move in to our new house. She was always very helpful and responsive. I am very happy with the service she provided us. Thank you 😊 …

Sabahat · 27 July 2024

★★★★★ 5/5

Google

I've rented through Leaders before and had negative experiences but dealing with Jasmine Barnes at Horsham Leaders has been a welcome change. Her communication and friendliness has made my move to Horsham a much better experience. She has been wonderfully communicative, friendly and very helpful. Whilst I have had some negative views of the company as a whole, I have found this move and rental process to be much better than I've had in other regions of the UK.

Sam · 20 June 2022

★★★★★ 5/5

Google

Chloe Copestake was extremely helpful and prompt in her responses while helping us with our new rental property.

Emma · 24 August 2023

★★★★★ 5/5

Google

Rebecca was fantastic and super quick in helping me rent a property in the Horsham area. Whenever I had any queries or concerns, Rebecca was also really quick in responding. Overall, a really great experience!PositiveResponsiveness, Quality, Professionalism

James · 20 June 2021

★★★★★ 5/5

Google

Samantha was very helpful in helping us with getting into our property as fast as possible, assisting throughout the process.

Markus · 20 June 2023

★★★★★ 1/5

Google

Leaders failed to market my property correctly and informed potential buyers it was much lower. They failed to progress my sale in a timely manner and failed to communicate delays to the chain. They effectively put me on hold for nearly 2 months causing expensive to myself and my seller next up in the chain. They even failed to follow their own complaints process and didn't respond to a written complaint for 7 weeks. Over 2 months later I am still awaiting a final view point so I can escalate to the Property Ombudsmen / NAEA.NegativeValue

Ian · 11 January 2022

★★★★★ 5/5

Google

Charlene Warren is a property manager who I deal with as part of a contract I manage carrying out EICRs on rental properties, she is always very professional and is a pleasure to work with.

Billy · 20 June 2021

★★★★★ 5/5

Google

We have needed the help of Annabelle at Leaders twice now. Each time with the added stress of being just before Christmas and with others issues thrown at us in the reference checks. Annabelle was an absolute star! Her reassurance and positive attitude we're very much appreciated. We were made to feel very important and this combined with a warm, friendly, caring personality makes Annabelle an amazing asset to this branch.

MrKaboom · 20 June 2020

★★★★★ 5/5

Google

Excellent service, say thanks to Ella McLaughlin for her help in our moving

Jose · 25 April 2025

★★★★★ 5/5

Google

We have been delighted with the service we have received from leaders. Amy and Kyra woolly in particular, have been absolutely supportive and professional . Amy has always been very responsive and happy to answer any question. Thank you very much for Leaders team

Mandy · 24 September 2024