Trusted Agent profile · Horsham
★★★★★
530 reviews across 2 platforms
30 Carfax, Horsham, RH12 1EE
Leaders Lettings's office in Horsham, at 30 Carfax, is rated 4.7 out of 5 across 530 reviews on two platforms, including 519 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
GoogleDavid Saunders dealt with a difficult situation hugely professionally regarding the sale of my house and really went the extra mile to ensure a smooth run. He showed a superb understanding of the market, I was very impressed.
Good afternoon David, Thank you for taking the time to review your recent experience with Horsham Sales. Your feedback is very much appreciated. Kind regards Josh Weller - Senior Branch Manager
5/5
GoogleI had the amazing Jasmine Barnes process my application- she was so helpful and patient; responded to all my queries and questions so quickly. Made sure everything was sorted out and stress free! Such an amazing and kind agent 😊 …
Good morning Tanisha-Marie, Thank you for your fantastic review for Jasmine. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleA massive thank you to Katarina who was so professional from start to finish and worked so hard to get us into our property so quickly. She's continued to be a massive help since we moved in and I would definitely recommend Leaders in Horsham.
5/5
GoogleChloe has been amazing from start to finish. She helped me so a lot! I called quite a few times and she was always very helpful. I am all moved now and have been very happy with the service she has given me. Thank Chloe
5/5
GoogleGreat customer service. Staff are very helpful and listening. Their letting terms are also very clear and have no hidden clauses.
Good morning Frazar, Thank you for the lovely review. Kind regards Chloe Copestake - Branch Manager
5/5
GooglePleased with the service and advise, especially from Amy who was really helpful and patient with our lettings application.
Good morning Millie, Thank you for Amy's review. We hope you settle in well. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleLeaders are the best letting agencies have deal with for long long time. Samantha foster was our negotiator who is very friendly, responds to all our enquiries very quick and in satisfactory manner. I really like the way she communicate and will recommend leaders to any looking for rent.
Good morning, Thank you for such a lovely review! Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleBeen liaising with Sam, she has been super helpful with all our questions and been speedy in her responses. Gone out of her way to check in with us and keep us updated on our progress. Great service!!
Good morning Christine, Thank you so much for leaving Samantha a fantastic review, I will pass on your thanks. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleAmy E top girl who has really helped us in the renting market! Would recommend
Good morning Harry, Thank you for Amy's review, all the best with your move. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleFantastic service from Emma at Leaders in Horsham. Nothing was ever too much trouble and she did exactly what she said she was going to do and always quickly and efficiently. Also Lucie in Worthing who handled the dealings with the solicitors was fabulous. Overall I’m extremely happy with their wonderful service and wouldn’t hesitate to recommend the staff at Horsham !!
Hi Graham, thank you very much for your kind words! We will be sure to pass your comments onto the team.
5/5
GoogleLeaders in general made the experience of renting our first flat easy, and the agent Samantha Foster who dealt with the process for us was excellent - made it go smoothly, with clear and quick communication from start to finish. Nothing was too much trouble for her.
Good morning Chloe, Thank you for Samantha's review, we are so glad you had a smooth process moving with us! Kindest regards, Chloe Copestake Branch Manager
4/5
GoogleI was completely impressed with their professionalism and customer service. friendly serivice . Specially Georgea Keep it up your good work . Highly recommonded Rasika
Good morning Rasika, Thank you for leaving Georgia a lovely review. Good luck with your move! Kind regards Chloe Copestake - Branch Manager
5/5
GoogleVery smooth & easy process, Chloe made sure I knew exactly what was going on and what was coming up. Had to call a few times to sort things and it couldn’t have been easier to sort the issues. Highly recommend
1/5
GoogleProperty maintenance is awful . Staff hide behind computers and avoid direct calls . Lost a lot of money and peace with this company -AVOID !
Dear Jessica Spreadbury-kaewchan, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLeader's team work and services are appreciated. They complete our work on time . We are so happy in there service. Thankyou so much mainly amy and Georgia.
Good morning Ancy, Thank you for leaving the team such a fantastic review. Kind regards Chloe Copestake - Branch Manager
5/5
GoogleHaving embarked on a very stressful search for rental property, Jasmine at Leaders in Horsham and pulled out all the stops and went over and above what I have experienced with any letting agent. Thankyou
Dear Jane, Thank you for your 5 star review! Kind regards Josh Weller - Senior Branch Manager
5/5
GoogleI've had a fantastic experience dealing with Chloe. My expectations are always high but Chloe managed to exceed them, she genuinely knows her stuff and always has a smile on her face (she must be hitting them targets 🎯)! Thank you again, look forward to dealing with you in the future.
Hi Alex Merritt, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Horsham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI love leaders , very professional and very helpful in many ways, always there to lissen and help you .I found there too many years ago , and is very essential for horsham community
Good morning Rossella, Thank you for leaving us all such a lovely review! Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleI’m relocating from the states and trying to get everything organized. I have been working with Annabelle and she has been amazing. She has provided me and my family with excellent advice and has made this difficult situation so much easier. I would highly recommend Leaders and look forward to working with them.PositiveResponsiveness, Professionalism
Hi Serena Perry, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Horsham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI had the amazing Jasmine Barnes process my application- she was so helpful and patient; responded to all my queries and questions so quickly. Made sure everything was sorted out and stress free! Such an amazing and kind agent 😊 …
Good morning Tanisha-Marie, Thank you for your fantastic review for Jasmine. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleLeaders Horsham we’re so helpful to us when moving into a new property. Sam specifically couldn’t have been more helpful in sorting out all the details. She was in constant communication with us all the way through and nothing was ever too much trouble.
Good morning Lauren, Thank you so much for such a lovely review for Samantha, she will be thrilled to have your feedback. Kindest regards, Chloe Copestake Branch Manager
5/5
GoogleI was dealing with Rebecca in the rentals department and after being knocked back by so many other estate agents, she was so kind and understanding but keeping it all very professional helped me secure a LOVELY home. Very happy with the service and the ongoing support. Highly recommend Leaders.
Hi Bianca Michelle Ford, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Horsham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSamantha from leaders was amazing and with me every step of the process. We ended up not going forward with the rental but it was always a smooth process when talking with her.
Dear Rachael, Thank you for reviewing your recent experience. Your feedback is very much appreciated. Kind regards Josh Weller - Senior Branch Manager
5/5
GoogleLeaders is one of the best lettings agencies in Horsham. Their staff are efficient, professional and friendly. Any issues with a property are dealt with in a positive and swift manner. They really care for the properties they manage and look out for their tenants too. I could not have asked for a better agency experience.
Hi Cory, we're so happy to hear that you have had such a positive experience with the Leaders team at Horsham throughout your time with them as a Tenant. Here at Leaders our staff are passionate about our customers as well the property they are dealing with and so we are delighted that the team have been able to display this to you throughout your dealings with them. If there is anything further we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Horsham won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
