Trusted Agent profile

Henry Adams reviews

4.3

★★★★★ Great

374 reviews across 2 platforms

50 Carfax, Horsham RH12 1BP

Henry Adams's Horsham office at 50 Carfax is rated 4.3 out of 5 across 374 reviews on two platforms, including 181 Google reviews rated 4.7. The 193 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.7 / 5

181

Reviews on Google

This office

Trustpilot logo

193

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Google

Emma at Horsham branch of Henry Adams was really helpful, patient and explained things very well. Would highly recommend these. Many thanks Jean

Martin · 17 June 2023

Agent replied · 16 June 2024

Thank you Jean, we do appreciate your review.

5/5

Trustpilot

Highly recommend Henry Adams

Henry Adams, and in particular Lesley-Anne, were extremely helpful in finding us a rental for my elderly parents. Communication was good and once a property had been decided on the whole process was very smooth and efficient. Their 6 month rental is now up so we have once again asked Lesley-Anne to help find us a new property.

Tan · 17 March 2023

5/5

Trustpilot

From the moment I made my first phone…CUSTOMER SERVICE REVIEW

From the moment I made my first phone call to the actual day we moved into our lovely flat on the 10th March I dealt with Alex all the way through who was very helpful, kind & understanding, and very patient with me until everything was completed. I would highly recommend Henry Adams, Storrington to everybody I know!

MrsGillianMoss · 13 March 2023

5/5

Trustpilot

Amazing service by Michelle !!!

Rung up the Bognor letting office, spoke to Michelle Tattersall on the phone, she made me have a lovely experience and helped me gain a good understanding on my enquiries couldn’t recommend Michelle enough. Thank you so much Michelle 5 star service provided.

Nicole · 19 March 2024

5/5

Trustpilot

Hassle Free Lettings

Letting through Henry Adams is a hassle free, speedy, efficient and pleasurable experience. Monique Holden was professional and helpful throughout.. Many thanks.. wouldn’t hesitate to recommend..

Joanne · 28 February 2023

Agent replied · 16 June 2024

Thank you for taking the time to review your experience with our Chichester Office.

5/5

Trustpilot

Great service.

Charlie Salter was diligent and thoroughly professional throughout. He was a pleasure to deal with always working in a timely manner and resolving outstanding issues quickly.

MJ · 27 February 2023

Agent replied · 16 June 2024

Thank you for taking the time to share your experience!

5/5

Google

Ali Martin was really supportive during a drawn out and lengthy purchase process and her advise and support was critical in closing.

Gordon · 17 June 2023

Agent replied · 16 June 2024

Thank you so much Gordon.

5/5

Google

Buying a house is probably the most ridiculously stressful experience, but if you have an Estate Agent like Ali Martin, there is always light at the end of the tunnel. Time and again she has kept me sane and I have felt both supported and valued by her on numerous occasions during this process. Everyone always writes about the bad experiences, but Ali has literally been the difference between me pulling my hair out and us actually getting to buy our new house on time. I cannot thank her enough.PositiveResponsiveness, Quality, Professionalism

Colm · 17 June 2022

Agent replied · 16 June 2024

Thank you so much Colm! Your review is much appreciated.

5/5

Trustpilot

Great service with fair and competitive fees

Charlie took time to listen to my requirements and found the perfect tenants for my property. Charlie has been very efficient, making sure everything progressed correctly. Nick did the initial valuation very promptly. He provided excellent advice and the fees were fair and competitive. I'm a happy landlord. Thank you.

Elizabeth · 25 September 2023

5/5

Trustpilot

What a fantastic company

What a fantastic company! After almost losing all hope with many letting agents, I had the pleasure of dealing with Henry Adams. From start to finish Alex was fantastic. He was polite and knowledgeable and always did what he said he would. Everyone else in the office was just as lovely and helpful. Amazing service and I’d use them and recommend them again.

Amanda · 16 July 2022

5/5

Trustpilot

I've got excellent costumer service by…

I've got excellent costumer service by Aga. Thank you again.

Scott · 8 December 2025

Agent replied · 24 December 2025

Thank you Scott! We will be sure to pass this onto Aga.

5/5

Google

just one word - Amazing, that the best way to describe our experience. Alison Martin went above and beyond in this very difficult times for us. She saved the day and is our hero. Thank you!PositiveResponsiveness, Quality, Professionalism

Christopher · 17 June 2021

Agent replied · 16 June 2024

Thank you so much Christopher for this lovely review!

5/5

Google

Great service, really went the extra mile helping us sell our house, Sam was exceptional throughout, quick to respond even on his days off! We used Henry Adams as they had been highly recommended, I can see why. Thank you for all your help

Iain · 18 June 2019

Agent replied · 16 June 2024

Great to hear, thank you for your review.

5/5

Trustpilot

Securing my New home

From my very first contact with Henry Adams, the whole team have been exceptional in the way they dealt with my request and personal circumstances. Within 5 days they had arranged a viewing and secured my tenancyNo question or request from myself was ever too much trouble for them. Whoever I spoke to was fully up to speed as to the progress of my requestI honestly cannot thank the whole team enough for helping me secure the next chapter of my life

Graham · 24 August 2024

5/5

Trustpilot

Adam came round to value our house

Adam came round to value our house.

Valda · 30 July 2026

5/5

Trustpilot

I’ve been renting for nearly 7 years…

I’ve been renting for nearly 7 years and I honestly can not fault the staff, Michelle especially she’s a wonderful professional women

Emma · 11 April 2026

5/5

Google

We have just sold our house with Henry Adams having originally purchased it through them 7 years previously. We were very impressed with them as buyers and so our decision to list with them, this time as sellers was an easy one. I cannot fault any of the team, the photos were of a great standard as was their lead generation and supportiveness throughout the entire process. We had a good number of quality viewings and were under offer within weeks. Post offer being accepted all the way to exchange they were fantastic. I cannot fault Henry Adams and have now experienced this estate agent as both a buyer and seller.PositiveResponsiveness, Quality, Professionalism

Emma · 17 June 2021

Agent replied · 16 June 2024

Thank you so much for this lovely review Emma, we really appreciate it.

1/5

Google

We would not recommend Henry Adams as an estate agent. There was poor communication from them at every step. We always had to phone them to gain any information. We found their knowledge and expertise lacking.

Lee · 17 June 2020

Agent replied · 16 June 2024

We pride ourselves on first class customer service and are of course disappointed to read your review. We are sorry to learn of your disappointment and would welcome the opportunity to discuss in more detail. Please do contact nicholas.hapgood@henryadams.co.uk who will be pleased hear from you.

1/5

Google

Extremely poor service we used them as our agent and entrusted them to have repairs etc done within good time and to a high standard. …

P.c · 16 April 2025

Agent replied · 22 January 2025

We are unsure which property your dissatisfaction pertains to and are puzzled by your feedback, as we haven't encountered any negative experiences with our landlords, particularly regarding the works we've arranged. We are sorry to hear … More

5/5

Google

Emma was great and helped us get a lot of questions answered about the house we were buying. Quick and efficient in her responses and dealt with all questions I had in a professional way.

Emma · 17 June 2020

Agent replied · 16 June 2024

Thank you for reviewing us, we really appreciate it.

5/5

Google

Nick, Ali and all the staff at Henry Adams, Horsham have been really helpful throughout the unexpectedly protracted sale of our house. They held our hands and those of our buyers through the mini budget crisis and gave sound advice on negotiating for our next property in a changing market. We can highly recommend their services - thanks for keeping us sane!

Helen · 17 June 2023

Agent replied · 16 June 2024

Thank you so much for your kind review Helen!

5/5

Trustpilot

Henry Adams chichester

Henry Adams chichester, they have been amazing from the beginning. I can't thank Charlie Salter enough for dealing with everything so quickly, he was so professional, attentive and helpful throughout the whole process he was a pleasure to deal with. Highly recommend Charlie and Henry Adams.

Lucas · 16 June 2023

2/5

Trustpilot

OVER VALUED PROPERTY.

Our house was valued in November 2025. We were surprised at the valuation of£ 775,000. The agent said we should get £750,000

Eileen · 15 March 2026

5/5

Trustpilot

Henry Adams Lettings Storrington

Alex at Henry Adams was always friendly, efficient and helpful. On the day I moved in he met me at the property, explained everything then took metre readings which he then emailed me. All very efficient and professional.

Jim · 25 September 2024

Agent replied · 29 October 2024

Thank you for your 5-star review!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Henry Adams's Google reviews

Questions about Henry Adams

How many reviews does Henry Adams have?

Henry Adams's Horsham office has 374 reviews across two platforms: 181 on Google, 193 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Henry Adams's rating?

Henry Adams is rated 4.3 out of 5 across all 374 reviews, and 4.7 out of 5 on Google from 181 reviews, checked 9 October 2026.

Where is Henry Adams's Horsham office?

Henry Adams, 50 Carfax, Horsham RH12 1BP.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.