Henry Adams Horsham reviews

★★★★★ 1/5

Trustpilot

Henry Adams (Horsham)

Henry Adams (Horsham)Dreadful service for prospective purchasers.Very poor communicators.I would NEVER use them when selling, and now won't view any property that they are marketing.If you are a seller please consider other agents in order to get the maximum coverage of potential buyers as i am hearing a lot of other negative comments about Henry Adams around the town.Despite having a completed chain we were gazumped on the day we expected to exchange contracts.Dreadful, unfortunately Henry Adams in Horsham live up to all the poor reports and negative comments about estate agents that one reads in the press (which up until our dealings with Henry Adams we thought were untrue, how wrong we were!).

Reviewer · 28 April 2022

★★★★★ 5/5

Trustpilot

Peace of Mind and Practicality

As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.

Brian · 18 March 2023

★★★★★ 1/5

Trustpilot

Bidding on a house

Went to view a property priced at £1450 a month, absolutely loved it, it was perfect and seemed promising. It all felt like false advertising especially when I went to place my application, I was given an opportunity to basically bid on the house by upping the offer for rent a month? How ridiculous! No one should have to bid on a house to get a higher chance to be accepted. Especially when everyone is struggling for money. The owner took a higher offer of course and the company were useless at letting us know. Not a professional setting at all. Ridiculous

Bob · 25 March 2022

★★★★★ 5/5

Trustpilot

I want to say big Thank You to Charlie…

I want to say big Thank You to Charlie Salter for helping me to find the property for rent.Thank you Charlie well Done!

Dumitru · 7 March 2023

★★★★★ 5/5

Google

Really helpful, knowledgeable, and efficient. Would recommend

Sarah · 11 December 2024

★★★★★ 5/5

Google

Really helpful, knowledgeable, and efficient. Would recommend

Sazz · 4 December 2024

★★★★★ 1/5

Trustpilot

An experience to be forgotten

An experience to be forgotten. Spare yourself the "how not to service a customer" experience and rather don't engage with this awful agency. Care is not in their vocabulary.

Doug · 7 May 2022

★★★★★ 5/5

Trustpilot

I'm so glad.....

I'm so glad about to met the right letting agent at a right time. Massive thank should goes to Alex Bush at Storrington branch who helped me to get this lovely new home. The team is very friendly and helpful at every step.

Asiri · 17 September 2024

★★★★★ 5/5

Google

Hannah and the team where very friendly , helpful and professional . i would have no hesitation in recommending them , i have used other letting agents in the past who come nowhere near them for customer service .

Gary · 18 June 2019

★★★★★ 1/5

Trustpilot

HOUSEHOLD RENTAL SCAM

ITEMS IN THE HOUSE FALL APART I.E REPAIRED A DISHWASHER DOOR HANDLE WITH SUPER GLUE THE GLUE DID NOT DRY OUT AND ALMOST HAD SUPER GLUE GO INTO MY EYES GARAGE DOOR OPERATING MACHINE BROKE DOWN AND I WAS EXPECTED TO SPEND MONEY AND REPLACE IT MYSELF COSTING ME A BOMB AND THE WINDOW REMOTE TO A REALLY HIGH WINDOW DOES NOT WORK EVERY HOUSEHOLD INSPECTION WE REPORTED MOULD NEAR WINDOW LEDGES THEY TOTALLY DID NOTHING ABOUT IT BACK GARDEN DOOR LOCKING MECHANISM KEPT ON FAILING FORCED TO LSO REPLACE THAT AS WELL AND THE PLASTIC PARTS ON THE SIDES OF THE BATH WERE BROKEN OUT OF WEAR AND TEAR (DONE ON PURPOSE BY THE BUILDERS) NOT ACCURATE WITH THE PAINT COLOUR WAS NOT GIVEN ANY INFORMATION ON WHAT SPECIFIC BULBS WERE NEEDED TO BE REPLACED ALSO WHEN WE LEFT THE HOUSE HENRY ADAMS QUOTED IN THE CONTRACT “CLEAN PROFESSIONALLY IF POSSIBLE” BUT DID NOT STICK TO THEIR END OF THE AGREEMENT AS WE LEFT THE HOUSE THEY DID NOTHING ABOUT THE MOULD ON THE WINDOW LEDGES FOR THREE YEARS ON EVERY HOUSE INSPECTION THEY SHRED UP THE PAPERWORK ACTING LIKE NOTHING HAD BEEN REPORTED AS PART OF A DEPOSIT SCAM OPERATION TO CON YOUR FINANCES AND NEVER GET PAID BACK ALMOST LIKE EVERY OTHER SCAM SO THIS TALLYS UP TO HENRY ADAMS WORKING ON BEHALF OF A BUNCH OF INDIAN SCAMMERS FROM AN INDIAN CALL CENTER!

Angelo · 14 May 2021

★★★★★ 1/5

Trustpilot

AWFUL

AWFUL - WOLVES - harassed me during lockdown in 2021 - TRAVEL and TOURISM sector did not need this ontop of everything else going on - pushed me out in the end - judged and assumed but only made and ass out of themselves. What goes around comes around Emily! AND after I upscaled the damp apartment and garden the landlord put the rent up! Hang your heads in shame! Not even worthy of a 1 star!

Donna · 25 September 2021

★★★★★ 5/5

Google

I cannot praise the entire team at the Horsham branch highly enough. They dealt with everything for us, at a very distressing time. They worked so hard to find the right buyer and the right price. Best experience I have had in dealing with estate agents. Thank you Henry Adams.

Sheila · 17 June 2020

★★★★★ 1/5

Trustpilot

Seem good at first but then cracks appear quick

They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.

David · 31 July 2022

★★★★★ 1/5

Trustpilot

Bad attitude for buyer and seller …

My husband and I want to relocate from Suffolk to the South Downs snd I wanted to view a property. Henry Adam’s were obstructive snd unhelpful (not great for the seller) and when I did get to view the property were rushing me round the house. Two days later I asked to have a second viewing. I was rushed round the property in 20 minutes. Not a very professional attitude / the house was selling for 830k and they expected me to make a decision in less than an hour. Bad attitude!

Andrea · 9 November 2020

★★★★★ 1/5

Trustpilot

It can't be any better than 1 star.

It can't be any better than 1 star.As soon as you sign that tenancy contract they disappear...No response to any requests. When you start dropping F bombs they may come back with some annual leave or story, etc.Very poor service. I basically repair things on my own cost as asking them about anything is a big deal.You won't get far running business like this. I feel sorry for the guy who owns the agency as those people don't do their job even at a minimum level.Dude, if you see this - you need to let go some people...

Adam · 20 August 2020

★★★★★ 5/5

Trustpilot

We had Emma from Horsham branch who was…

We had Emma from Horsham branch who was so good and helpful. Would recommend Many thanks Jean

Martin · 12 December 2022

★★★★★ 5/5

Google

A fantastic company to work with. Sold my house within a very quick amount of time and have been helpful and easy to deal with throughout the duration of the sale going through. Each member of the team played their park and were extremely efficient!! Would definitely use them again!!

Hannah · 18 June 2019

★★★★★ 2/5

Google

Henry Adams sold our house quickly, and for a price we whre happy with. I was unhappy with the service and mixed message I received during the latter half of the sale, and I totally lost trust with one of their team. On that basis I couldn't recommend Henry Adams.

Actc · 18 June 2019

★★★★★ 5/5

Trustpilot

Henry Adams Storrington

Henry Adams Storrington, what can I say expect they are very helpful and professional.I was struggling to find a bigger place for me and my family until I spoke to them.I told them what I was after and they found me the perfect place. with in weeks I was in my new place and am very happy I used them.I will be recommending them to all my family and friends.

Tim · 5 April 2022

★★★★★ 5/5

Trustpilot

Storrington branch - Alex

Dealt with Alex at the Storrington branch.He was professional, very knowledgeable regarding the property and genuinely a lovely guy!Would definitely recommend.

Karina · 16 May 2022

★★★★★ 5/5

Trustpilot

We rent off of Henry Adams and find…

We rent off of Henry Adams and find them amazing if we have any Issues in the property, it’s dealt with very quickly with good communication to a high standard - Michelle in particular at Henry Adams is really lovely and helpful x

Michelle · 14 May 2024

★★★★★ 1/5

Google

Not a recommendation for those renting houses in Horsham as therefore they will con you out of the money at the end of your tenancy and also they will conveniently act fast for plumbing issues but any other issue i.e mould near window seals broken garage door operating machines etc. they will not act upon that their service is rubbish and useless anyone renting a house with an agency Henry Adams is NOT a recommendation as therefore they may be racist lazy any pictures taken to report the problem will get deleted or shredded and thrown away and they will do anything until they win the point across services are slow financially greedy and cruel they are also evil so anyone renting a house with Henry Adams is asking for a death wish (PUBLIC NOTICE IT IS A CRIMINAL OFFENCE TO REPORT USERS THAT ARE TRYING THEIR HARDEST TO PREVENT OTHER PEOPLE FROM FALLING INTO THE TRAPS OF HENRY ADAMS AS THEREFORE WHAT IS WRITTEN DOWN EXPLAINS THE TRUTH ABOUT THIS BUSINESS AND HOW ITS BEING ASSESSED).

Angelo · 18 June 2019

★★★★★ 5/5

Google

Henry Adams in Horsham are a fantastic estate agent who sold our beautiful house. The professional service provided by their sales staff was worthy of 5* Both Alison and Emma are brilliant and very professional and I fully recommend them both to sell your property

Brian · 17 June 2020

★★★★★ 5/5

Trustpilot

Pastiest and understanding

This is our first secured rented property and Henry Adams have been incredibly helpful all the way through. Our agent Charlie salter has been patient and very understanding of our situation he has answered all our questions that we’ve had. The processes has ran smoothly and we couldn’t be more happier with the customer service that we have received.

Charlotte · 17 March 2023