Trusted Agent profile · Horsham

Henry Adams Horsham reviews

4.3

★★★★★ Great

374 reviews across 2 platforms

50 Carfax, Horsham, RH12 1BP

Henry Adams's office in Horsham, at 50 Carfax, is rated 4.3 out of 5 across 374 reviews on two platforms, including 181 Google reviews rated 4.7.

Google logo

4.7 / 5

181

Reviews on Google

This office

Trustpilot logo

193

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Google

Good service and friendly staff.

Peter · 27 July 2024

Agent replied · 26 August 2024

Thank you Peter!

5/5

Google

We can't thank Sophie enough for the endeavour she has put in on our behalf. A delightful and professional manner and approach. you are lucky to have her.

Alan · 18 June 2019

1/5

Trustpilot

Very disappointing with their very poor…

Very disappointing with their very poor advice and valuation when I called them in to carry out a valuation.Probably,a chimpanzee could have out performed Henry Adams,who wanted to charge highest commission and also had the cheek to want the client to pay for professional photography.If you list the property at such a low price as they often do,they are NOT acting in your best interest.AVOID!!

Claudia · 26 February 2022

5/5

Google

Jade was very professional and in short time she founded an House for as, giving the best customer service and support that we need it.

D · 17 June 2020

5/5

Google

I recently moved out of a Henry Adams managed flat that I rented. I could not be happier with the service they provided over the 5 and a half years I lived there. The moving process was seamless and they were so helpful and understanding the whole way through. It was a great experience for a first time renter, especially as I did not feel ripped off by excessive fees like some other letting agents.

Harriet · 18 June 2019

5/5

Trustpilot

I found the staff straight forward and…

I found the staff straight forward and honest.

John · 23 June 2025

1/5

Trustpilot

Horrible letting agent company…

Horrible letting agent company (Horsham),

Mrhing · 17 July 2025

5/5

Trustpilot

Every people from this agency is verry…

Every people from this agency is verry friendly, fast response for every problemes do you have. Is second time when we rent house from them and is the best choise. I recomand them for all you will need

Elena · 12 March 2024

5/5

Google

Henry Adams have been brilliant from advising me what to buy as a rental property to finding tenants and managing the relationship between us all. They also look after my two properties well and keep me informed as and when if any work is needed and are happy to proactively manage this on my behalf. I find them easy to deal with, friendly and very professional.

Sarah · 17 June 2020

5/5

Google

Excellent service, very good communications both up and down the chain. Highly recommended. There is a clear benefit in using a local agent.

Heinrich · 18 June 2017

4/5

Trustpilot

would recommend

I have been renting from Henry Adams for 10 years and overall experience was very good. They deal with any issues in a prompt and professional manner, but still maintain a personal approach.

Katalin · 13 March 2024

5/5

Trustpilot

Excellent service and great…

Excellent service and great communications throughout, thank you Goretti and your team.

Karen · 3 July 2021

5/5

Google

The service provided for our move was exceptional. Regular communication during a difficult time.

Tessa · 29 December 2024

1/5

Google

one of henry adams staff try to screw us over with the deposit just because when we were moving and didnt have time to let them show the house to the new tenants

Ricardo · 18 June 2019

Agent replied · 16 June 2024

Good afternoon, thank you for your comments and we are sorry to hear that you are disappointed with the outcome of your deposit return. I admit we are a little confused about your query and the points raised, but naturally we do not wish to cause distress to you, and I would like to reassure you that we acted on the landlord’s behalf as an Introduction agent whilst of course acting in accordance with your requests. I would be more than happy to answer your queries in more detail, so by all means please do give our office a call on 01403 282500 should you wish to discuss further. Kind regards, Henry Adams Lettings.

5/5

Google

Very friendly and professional staff; always ready to help!

Julian · 17 June 2023

Agent replied · 16 June 2024

Thank you Julian!

5/5

Google

Overall Henry Adams were fantastic. During what was a difficult purchase for several reasons outside of anyone’s control Sam Illingworth managed to smooth the process and hold the deal together. Would highly recommend.

Thomas · 18 June 2018

Agent replied · 16 June 2024

Thank you very much, we really appreciate your comments.

5/5

Google

From my very first phone call to Jade at Henry Adams until signing on the dotted lines, Jade and the Team could not have been more helpful. We had sold our house and were in a hurry to find new accommodation. Jade said it could be done in three weeks and amazingly it was! Very happy in our new home.

Christine · 17 June 2020

1/5

Google

Awful staff in this agency. Rude on the phone. Take weeks to fix things as simple as replacing a smoke alarm. And when you leave the rented property be prepared to wait a long time to get your deposit back and dont expect any communication from these cowboys! Avoid!!

Ukzn01 · 17 June 2022

5/5

Google

Bought a property in Horsham through this branch. Great experience throughout, with brilliant communication from Ali (branch Assistant Manager). Would definitely use again!

Jamie · 17 June 2021

Agent replied · 16 June 2024

Thank you so much for reviewing us Jamie!

4/5

Trustpilot

Throughout the years of renting my…

Throughout the years of renting my house, I have been lucky to have Michelle Tattersall looking after my property. Hard working, honest and understanding; and a huge asset to Henry Adams. Thanks for all your help Michelle. Best wishes Sandy x

Sandy · 21 March 2023

5/5

Google

Sam Illingworth and Alex Harvey are two of the best real estate professionals my family have ever dealt with. They are empathetic and understanding and committed to delivering a great service.

Shanti · 18 June 2018

Agent replied · 16 June 2024

Thank you very much, we really appreciate your comments.

5/5

Google

Very professional service would highly recommend

Rakesh · 17 June 2023

Agent replied · 16 June 2024

Thank you Rakesh!

5/5

Google

Very professional, enthusiastic, friendly staff who always keep you well informed by phone and email and get the job done. First class service provided by people who care.

Stephen · 18 June 2019

Agent replied · 16 June 2024

That's fantastic to hear, thank you for your review.

5/5

Trustpilot

Really helpful at viewing

Really helpful at viewing, flexible with viewing timings

Olivia · 1 March 2023

Agent replied · 16 June 2024

Thank you for your feedback Olivia!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Henry Adams's Google reviews

Questions about Henry Adams Horsham

How many reviews does Henry Adams Horsham have?

Henry Adams's Horsham office has 374 reviews across two platforms: 181 on Google, 193 on Trustpilot (across the whole business).

What is Henry Adams Horsham's rating?

Henry Adams Horsham is rated 4.3 out of 5 across all 374 reviews, and 4.7 out of 5 on Google from 181 reviews.

Where is Henry Adams's Horsham office?

Henry Adams Horsham, 50 Carfax, Horsham, RH12 1BP.

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