Trusted Agent profile · Horsham

Cubitt & West Horsham reviews

4.7

★★★★★ Excellent

1,962 reviews across 2 platforms

Sterling Buildings, 2-3 Carfax, Horsham, RH12 1DR, RH12 1DR

Cubitt & West's office in Horsham, at Sterling Buildings, is rated 4.7 out of 5 across 1,962 reviews on two platforms, including 189 Google reviews rated 4.3.

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4.3 / 5

189

Reviews on Google

This office

Trustpilot logo

1,773

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Horsham office, from every platform, shown as written. First names only.

5/5

Trustpilot

I had an absolutely great experience

I had an absolutely great experience. They conducted the sale of my property very professionally, kept me very informed, kept me up to date with every relevant change, and handled any nuances that appeared with absolute class.

Gurden · 27 August 2026

Agent replied · 22 September 2026

We are absolutely delighted to hear about your excellent experience with the sale of your property with us at Cubitt & West. It's wonderful to know that our team's professionalism and communication made such a positive impact. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021

3/5

Trustpilot

5 stars to Julia Francis

If I was rating Julia Francis solely, I would award 5 stars. She has been a machine in pulling together a sale that she had not been involved with, that was dragging for months and in danger of falling through.

Reviewing · 7 August 2026

Agent replied · 22 September 2026

We are grateful for your wonderful feedback regarding one of our team members at Cubitt & West Sutton. It is fantastic to hear how instrumental she was in successfully navigating a complex sale. We pride ourselves on the dedication and professionalism of our staff, and your comments affirm our commitment to providing exceptional service. We appreciate you sharing your positive experience with us. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2

5/5

Trustpilot

First time buyers

We’ve just exchanged contracts on our first home and even though it was a long and at times frustrating process because of many different factors, our sales progressor Julie was great and was all over the case when she needed her to be. She followed up on every request and made sure everyone is satisfied.

Petar · 4 December 2024

Agent replied · 25 December 2024

Hi Petar,Thank you for your review! We're delighted to hear that Julie was able to assist you so effectively during the process of exchanging contracts on your first home. We understand that it can be a long and sometimes frustrating journey, and we're pleased that Julie's dedication made a positive difference for you.Best wishes,Cubitt & West

5/5

Trustpilot

I highly recommend Cubitt & West for…

I highly recommend Cubitt & West for anyone looking to sell their property in Crawley. I switched over to them after 6 months with a bigger estate agent after being frustrated and disappointed with their service, marketing and lack of communication. Nichole and her team from Cubitt & West were the complete opposite. They were very friendly, helpful, and responsive throughout the whole process. They gave me honest advice, arranged viewings quickly and within a few weeks I had accepted an offer. They also handled the sale smoothly and kept me updated regularly. Their fee was higher but worth every penny. I am very happy with the outcome and appreciate their hard work and dedication. Thank you, Cubitt & West!

Rich · 1 August 2023

Agent replied · 27 October 2024

Hi Rich, Thank you for leaving a review! It's great to hear how Nichole and the team have been able to transform you selling experience by offering you honest advice and keeping the sale moving along smoothly. Best wishes,Cubitt & West.

5/5

Trustpilot

Strongly recommend to use this company for real estate business

The Sales agent Julia is extremely helpful and answering all my questions in a very professional way. The whole team in Cubitt & West is very friendly and helpful when Julia is not in the office.

Patrick · 1 May 2026

5/5

Trustpilot

Great experience from start to finish

Great experience from start to finish ! From valuation ,photos ,open day and handling offers we found the team ,Zoey ,Michael ,Julie and all others involved really professional. We had never sold a property before and after being in the same house for 34 years it was a daunting prospect. The team made all steps as easy as possible and kept us informed very regularly at every stage. We ended up getting numerous offers in excess of the asking price and would definitely recommend Cubitts for any property moves to family and friends.

Carole · 29 June 2023

Agent replied · 27 October 2024

Good morning,Thank-you for your kind words about the Portsmouth office and in particular Zoey, Michael & Julie. I will be sure to pass your comments along.Kind regards,Cubitt & West

5/5

Trustpilot

Julie Bramble @ Cubitt and West

Julie Bramble (Cubitt and West Southsea) has been a real gem whilst our house has been in the process of being sold. She has been responsive by keeping us in the loop in a timely manner all the way through and has always been polite, friendly, clear and accessable (we called alot!!) to us. Would recommend Julie to everyone....thankyou for making this time as stess free as it possibly could be. Nick & Ali

Nick · 24 November 2023

Agent replied · 27 October 2024

Hi Nicholas,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Julie, has been and how responsive she's been whilst also staying polite, friendly and accessible throughout, making the process as stress-free as possible.Best wishes,Cubitt & West.

5/5

Trustpilot

Excellent Service from Cubitt & West Southsea Office

Very impressed with the service from the Cubitt & West Southsea office and a big thank you for all your efforts in achieving a successful sale. Over the years we had put a lot of effort into lovingly restoring our period apartment and from the start this was understood by Samara and the team. We were impressed by the marketing of our property and the package provided (including 3D tour) did justice to the internal spaces. The level of communication both before and after viewings was excellent. The sale our property was complicated by The Building Safety Act, however, Julie went above and beyond to ensure this was as smooth as possible. We can’t thank Julie enough for her communication skills (and patience), which proved invaluable in negotiating unfamiliar territory, ensuring all parties were kept informed and up to date on progress, we couldn’t have done it without you!

Russell · 21 June 2023

Agent replied · 27 October 2024

Good afternoon,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Samara & Julie. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West

5/5

Google

Me and partner recently bought our first home with cubitt and west. We dealt with Evie and she was absolutely amazing from start to finish. We couldn’t recommend her anymore.

Jordan · 10 June 2026

5/5

Trustpilot

Amazing service from Dan in the…

Amazing service from Dan in the lettings team… Dan went above and beyond to ensure I was able to view a house ( working outside his work hours, as I was unable to view the house until the evening due to my own commitments).All phone calls and correspondence were prompt and Dan gave me all the answers I needed to my questions ( I had many 😁).Dan has been professional but also friendly making me feel at ease through a stressful time ( looking for a home and moving is pretty stressful 😳).Thankyou Cubitt and West … 5 stars from me!

Lauren · 9 June 2023

Agent replied · 27 October 2024

Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Dan. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West

5/5

Trustpilot

Holly from the North end branch was…

Holly from the North end branch was amazing from start to finish, she couldn’t do enough for us to get us into our home and appreciate all her hard work.

Carly · 24 September 2026

Agent replied · 10 October 2026

We are so happy to hear about your positive experience with us at Cubitt & West Portsmouth! We appreciate your kind words and are glad we could help you find your new home. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021

5/5

Trustpilot

Cubitt and West Letting Department.

We use Cubitt and West to market and manage our rental property. Our contact in the Lettings Department is Holly. Holly is always conscientious, patient and polite. If she promises a call back she always fulfils that promise. Tenant vetting is good and we rarely have any vacant time. The service is highly recommended.

Peter · 15 November 2024

Agent replied · 27 October 2024

Hi Peter,Thank you for leaving a review! We're delighted to hear how positive your experience with Ed has been, we'll pass your kind words along.Best wishes,Cubitt & West.

5/5

Trustpilot

Amazing service

Very pleased with level of service received from start to finish. Maddison started our journey and was helpful and informative and gave us the time we needed to ensure we wanted to sell. Julie has been extremely helpful and has gone above and beyond to ensure the house sell went smoothly. I would recommend and also will use again in the future. Thank you so much for making this journey a little less stressful

Miss · 8 November 2023

Agent replied · 27 October 2024

Hi Miss Hill,Thank you for leaving a review! It's great to hear how pleased you are with the level of service provided by our agents all the way through your process and how they were able to remove some of the the stress for you.Best wishes,Cubitt & West.

5/5

Trustpilot

Great support

Our house sale was always going to be problematic; elderly father moving in with his daughter and son in law over 150 miles away and us needing to sell his old home. Trying to facilitate all this from a long distance was stressful and challenging. However Cubitt and West supported us so well throughout the process and Julie Bramble went above and beyond in order to support us, chase solicitors and paperwork, while constantly updating us due to the sale being 'long distance'. We couldn't have done it without her, thank you.

Sara · 2 June 2023

Agent replied · 27 October 2024

Good afternoon Sara,Thank-you for your kind words about Cubitt & West and in particular Julie, our Senior Sales Progressor. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West

5/5

Trustpilot

The whole team led by John O Neil in…

The whole team led by John O Neil in Woodingdean delivered a fantastic service. Kind, thoughtful and professional. Well done and I now have a beautiful flat in the Brighton Marina !

Chris · 5 September 2026

Agent replied · 22 September 2026

We're so happy to hear our team at Cubitt & West Woodingdean provided you with such a fantastic and professional service. We appreciate your kind words and are delighted you found a beautiful flat! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021

5/5

Trustpilot

Both Katie Sheridan & Abbie Tallack at…

Both Katie Sheridan & Abbie Tallack at Cubitt & West were very efficient, very prompt and replied to our queries straight away. The whole journey has been effortless as Katie & Abbie did such a great job. They have been very easy to talk to and I would recommend Cubit & West because of this...

Emma · 4 November 2025

5/5

Google

Recently sold our property through Cubitt & West. Can not thank Rebecca enough this was made so stressful by very belligerent buyers who time wasted & tried to get more money off at every turn. Her professionalism was such that we eventually completed! Thank you so much once again you really do earn your commission.

H · 12 October 2024

Agent replied · 9 November 2024

Thank you for your great review. We're delighted to hear that Rebecca's professionalism helped you navigate through a challenging sale. Your positive feedback is greatly appreciated. Best wishes, Cubitt & West

5/5

Trustpilot

Sale of a one bed flat

It was a bit of a tricky sale with a couple of fall throughs, but the Cubitt and West team, in particular Julie Bramble were brilliant - clear communication, kind and supportive. Thankyou Julie!

Tracy · 28 April 2026

5/5

Google

Summer was so helpful when it came to viewings. Always contactable and a great experience with an estate agent which I don’t often say.

Jack · 10 October 2025

Agent replied · 17 October 2025

Good morning, Thank you for your wonderful feedback about Summer's helpful service during viewings. We're delighted you had a great experience. Warm regards Cubitt & West - Horsham

5/5

Google

We have had a great experience selling our flat with Cubitt & West. Throughout the entire process, they were professional and kept us updated. We really appreciate the concept of "even no news is news", as we were never left in the dark while we waited for viewings to come in. Ultimately, C&W did find a buyer and we have had a smooth process up until completion with them. A big thank you especially to Rebecca and Lisa for their involvement. If we need to buy or sell again, we will certainly be considering C&W again!

Aleks · 18 July 2025

Agent replied · 8 August 2025

Hi Aleks, Thank you for taking the time to leave a review. We appreciate the kind words and are glad we could provide you with a positive experience! Many thanks, Cubitt & West Horsham Estate Agents

5/5

Trustpilot

Happy All Round

No matter what, selling property can be a stressful time, but Julie Bramble navigated the process for both me, and I am also suggesting the purchaser, a dream. Yes there are key steps, open days, inspections and questions, but just leaving the process in Julie's hands, and only engaging in the detail when needed meant - Happy All Round!Thank you Julie for your professionalism.

Ruth · 13 April 2024

Agent replied · 27 October 2024

Hi Ruth, Thank you for your kind review - we will pass this on to the team! We strive to help our customers through what can be a stressful time. Best wishes, Cubitt & West

5/5

Trustpilot

I had a great experience with Cubitt…

I had a great experience with Cubitt and West. As a first time buyer I was new to the process. The team was always willing to help me and answer my questions whether big or small. Throughout my experience, I worked with Hannah who was amazing and so kind. Thank you to the team for a great experience!

Toni · 28 July 2024

Agent replied · 27 October 2024

Hello Toni,Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with us as a first-time buyer. Hannah and the team at Cubitt & West are always here to help you move forward. Best wishes, Cubitt & West

5/5

Trustpilot

I would like to extend my thank you to…

I would like to extend my thank you to Dan who demonstrated exceptional professionalism and efficiency throughout the process of securing my flat. His prompt responses and attentive assistance were instrumental in ensuring a seamless and stress-free experience. I will highlight in the review how his dedication to excellent service and quick communication significantly contributed to a quick move. Thank you

Diana · 5 June 2024

Agent replied · 27 October 2024

Dear Diana,Thanks for leaving us such a lovely review. We're happy we could help you secure a new flat, and will pass your excellent feedback on to Dan. All the best,Cubitt & West

5/5

Trustpilot

John O'Neill was great

John O'Neill was great - very professional, well prepared and thought out presentation and comparison with other properties which helped us understand the valuation clearly. Also, he was smartly dressed!

BGray · 15 May 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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