Cubitt & West Horsham reviews

★★★★★ 5/5

Trustpilot

My journey with Cubitt & West…

My journey with Cubitt & West throughout my sale was positive. The team through, what can be a very stressful process and also one of someone's biggest purchases were professional, responsive and supportive from start to finish. Shout out to Dayne, Dave, Louis and Nigel for keeping me updated, helping me through any difficulties, keeping me updated, always being available when needed or had a question and more so when something needed moving. Having Cubitt & West really made a difference. Highly recommended!

Melania · 24 August 2026

★★★★★ 5/5

Trustpilot

Lost engagement ring !

Big shout out to Thomas Goodchild (of lettings and customer care) who is always there when I need him. Last time it was my shower and this time (through no fault of my own) it was my engagement ring that fell down the drain. I was absolutely devastated and so I got through to Thomas who called me to arrange the plumber to come as quickly as he can. Within a day the swift arrangements were made and then Thomas also phoned me after to check that everything had been sorted out for me. I'm so grateful for him always being on hand to sort out all my maintenance issues whenever I have any. He's awesome. Thank you so much for all the excellent service you have provided!

PEDRINA · 21 August 2026

★★★★★ 5/5

Trustpilot

A sensational property management team. Thank you!

We have used Cubitt & West (Horsham Property Management Team) for the past few years to fully manage all our properties. With the increased red tape as a landlord the fully managed fee is a no-brainer and of course an allowable expense. The team were exceptional throughout. Of special note were Tom Hadlow, Marc Steels and Thomas Goodchild was also a valued member of that team but whom we had a little less interaction as Tom and Marc were mostly there for us. All were exceptional in their tasks. The height of professionalism and integrity. They dealt with any issues that arose from simple repairs, renewals or tenant led issues in a calm precise manner and communicated with the perfect level of detail and charm. Such a great team. Thank you all. We have now sold our freehold and with it goes (for the moment) our relationship with these exceptional people, but we will be back and i will reach out to Tom Hadlow without question to safeguard our property interests. I also must congratulate Tom and Marc on their assistance on what was a protracted freehold sale process and engaging with our tenants for surveys and contractor access. Their organisation ensured where possible that inconvenience to the tenants was minimised with appointments arranged in a respectful, understanding manner. Often reviews are only left where a customer has a complaint. I feel leaving a review where exceptional service has been provided is as important if not more so. When we all expect exceptional service one does not often see the need to talk about it. Perhaps a British thing, but we should change this, and where a team of people have gone above and beyond the pale, the right thing to do is to tell the world. Thank you to Tom, Marc and Thomas.

Duncan · 12 August 2026

★★★★★ 5/5

Trustpilot

Cubitt were great from start to finish

Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.

Colin · 25 August 2026

★★★★★ 5/5

Trustpilot

Viewings with Lucia

Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.

Andreea · 29 August 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Julie…

We had a great experience with Julie the sales progressor at the waterloovile branch throughout our house purchase. She was friendly, professional and always kept us updated on how things were progressing. Julie was quick to respond to any questions we had and helped keep everything moving along, particularly during the more stressful parts of the process.

Brooke · 25 August 2026

★★★★★ 5/5

Trustpilot

Thanks Cubitt & West

Cubitt & West quickly found a buyer for our flat in a difficult market. At every stage of the transaction when we were having trouble with our buyer or solicitors, Katie was available to listen to our concerns and intervened personally to get things back on track. A big thankyou to Katie and her team!

Owen · 4 September 2026

★★★★★ 5/5

Trustpilot

From start to finish Cubitt and West…

From start to finish Cubitt and West have been fantastic. Always available to deal with any queries. Our house sold even before it reached the market due to their potential buyers list. Hannah Margetts has been brilliant keeping us updated with our sale. The staff and service have been brilliant and we would recommend them .

Beverley · 20 August 2026

★★★★★ 1/5

Google

After finding the property to rent in Pulborough, we immediately came up against C&W's archaic system of having to "bid" for a rental... something soon to be outlawed I believe. We were keen on the property, so we naturally overpaid, but that was only the start of the horrendous experience, and perhaps the least depressing. During the tenancy there were a number of occasions where we reported maintenance issues to the C&W, notably concerns with the dated single glazed windows and their deteriorating frames, but nothing was done. The only time maintenance was actually carried out was a leak affecting their Pulborough branch downstairs. Then it came to the end of the tenancy, we had decided to purchase a house so it was time to leave and we supplied our 2 months notice. This is when the REAL issues started... Firstly, there was no effort from the agents to attempt to relist the property for a months time, even though we had repeatedly said we were comfortable leaving within a month. However, I know contractually we were obliged to pay the last two months rent so we can't complain too much here, but some pragmatism from C&W would have been appreciated. Secondly, we officially moved out of the property in May 2025 and you will see from this post it is now almost September. The reason for the delay in reviewing was that it took nearly 4 months to get our security deposit back following a TDS (Tenancy Deposit Scheme) adjudication. Of course, that is due to TDS's adjudication timelines but the fact that TDS were even required to assess this case was beyond belief. To be forthcoming, the property was a 70s/80s build flat/maisonette that had seen better days. It was in an acceptable condition when we moved in but tired, not professionally cleaned ('fair domestic standard') with visible wear and tear throughout. This was all recorded in the independent check-in report, along with an extensive array of photos detailing the imperfections. Most notable of these was the cheap, stained, lifting (and iron burnt) carpet that could have been there for 10/15 years+ by the looks of it. However, we were happy to move in as it was certainly habitable, just not perfect. On leaving the property in May an independent report was conducted detailing all of the imperfections and other minor wear and tear from a 1.5 year tenancy. To be candid, we did not have the property professionally cleaned which is atypical, though given the property was not professionally cleaned on arrival we stressed (and stated by TDA) that betterment of the property was not our reasonability, so we cleaned the property to a 'good domestic standard'. There was a special clause in the contract for professional cleaning, but this is in fact illegal under the Tenant Fees Act 2019. Overall, we weren't surprised by anything in the check-out report as we had left the property in a good condition so innocently expected we'd get our security deposit in a week or two... this was not the case. After weeks for having to hassle C&W (and them replying with some seriously incorrect rights of the delay to deposit return) the they relayed a schedule of damages drawn-up by the landlord accumulating to £1702. Naturally, we were instantly shocked by this as the claims ranged from replacing the carpet (and cleaning it!?!) to a small washing up bowl that was apparently missing (it wasn't). The majority claims were absurd minus some acceptable wear and tear to paint/walls + new bulbs which we could accept. Absurd mainly because you could see the same "damage" on the check-in report! It was so unprofessional and frankly embarrassing of C&W to give the landlord this platform to ultimately fail following the TDA review from which we got £1152 back. Unfortunately if you got this far in the review (well done!) I ran out of words to go into detail, but I would seriously avoid C&W where you can! We are just glad this ordeal is over, we've got our deposit, and we hopefully never have to engage with the C&W letting/property management team again.

Matthew · 17 September 2025

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 4/5

Trustpilot

Branch good, staff great!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

B · 28 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service!

We recently purchased our new home and had the pleasure of dealing with Esme and her team throughout the process. From start to finish, Esme was absolutely fantastic.

Natalie · 9 September 2026

★★★★★ 5/5

Google

I spent weeks looking for a place to stay and all the agents seemed to just want to get me in and move on but but not Cubitt and West. The agent that I dealt with (Ethan Palmer) was nothing short of fantastic. He went over and above to help me et the place I was looking for and based on this I will definitely recommend them (especially Ethan) to anybody looking for a rental in Horsham area,

Duane · 18 July 2025

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Trustpilot

Horsham Cubitt and West keep you in the loop

It is a seller’s market with Horsham property, with an abundance of buyers, and not quite enough properties, at least in the band I was looking at.There are a number of estate agents covering the Horsham area, they are not all proactive.Kirsty at Cubitt and West maintained communication, and informed me about new properties coming to market that were in my approximate price range. Kirsty understands what is being looked for and did help me with my property search.Thank you Kirsty.

Ross · 21 December 2024

★★★★★ 5/5

Google

I have been helping my 80+ year old mother in law with her sale and purchase and have been delighted with the faultless service provided by Cubitt & West. Very fast & professional (in marketing and with visits etc) very proactive (sending reminders and updates throughout) and caring and attentive (in looking after my mother in law and helping her through the process with kindness and patience). A big thank you to Kirsty and her team in Horsham! Tania

Tania · 3 January 2025

★★★★★ 5/5

Trustpilot

Great service

Mo the manager at North End branch came to view the property we were selling.we couldn’t have asked for anyone better, he was very informative and positive in his approach.His customer service was first class and he gave us the impression he was going all out to get the property sold.We also had quite a few dealings with Julie who kept us informed along the way, if we phoned with a query she e -mailed the solicitor and once she received an answer she would ring and let us know.Everything was sorted very quickly.we would like to thank all the team who work there too.Thankyou you for making what could be a very stressful time plain sailing.I would definitely recommend you to anyone.

Jim · 21 November 2024

★★★★★ 1/5

Trustpilot

Very Disappointed all round

Don't often write reviews however as my decision to use this estate agents was based on so many good reviews, I felt I needed to share my experience.After having 5 valuations of my apartment, I decided to use the Southsea branch as I was very impressed with their manager Samara. She was very prepared and seemed very knowledgeable and didn't just tell me what I wanted to hear. They were the most expensive but she justified that with all the extra things she offered to sell my property such as building initial excitement with a pre-launch, with their list of 200+ looking for a similar property working with homeserve for over 60s.Once the contract was signed, communication just disappeared and there was no pre-launch. Just the day before my property went live, only a handful of people had been contacted so there was no such pre-launch. the launch for a weekend went wrong and my property only went on one of the main sites and not the others like it should. They didn't even notice. I had to advise them on the Monday that my property was missing. One of the biggest failures was on the advert was no floor plan and I wasn't generally happy with the advert at all. It was very basic and not making the most of the property at all. Despite multiple calls I couldn't get hold of the manager and she never bothered to call me back and she was the only one that could make any changes apparently. I was then told that a floor plan hadn't been done as my own photos were used but this was never explained. Weeks went by and after going into the shop directly I finally managed to get agreement to some changes made and I was told a floor plan was being done, however all the changes still didn't get put through. I basically re-wrote the ad myself and the floor plan was only put on as a picture so it still didn't show there was a floor plan and there was a sizing error on it that again I pointed out. I didn't get any interest at all or a single viewing on my property, a very smart and tidy property, and there was no communication or feedback around what was happening and what they were doing to sell and even though I tried to express my disappointment they just didn't seem to care and then just blamed it on the price. I don't dispute the market is challenging but I strongly feel the advert let it down and the lack of a floor plan was a big failure, I've also noticed that links that I see on Facebook don't work so when you click on a property that they are advertising it just takes you to a blank white page.Selling a property is stressful enough but it should be a collaborative approach with your agent and I found the total lack of communication and feeling that they were not interested a real let down.

Julie · 17 November 2024

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Google

A big shout out to Carl, Rebecca, Kirsty, Vic, Lisa and the whole team at the Horsham branch. As soon as Carl came to value my house I was very aware it was both a friendly and professional set up. The whole team came to look round the house, to really get a feel of it, and I was so impressed with how excellent they all were. It’s not been an easy journey, through no fault of theirs, but they’ve kept me up to date, given sound advice and even been a listening ear when it all felt a bit much. Would I recommend them? Yes I absolutely would.

Jacqui · 19 October 2024

★★★★★ 5/5

Trustpilot

KIRSTY AND THE AMAZING HORSHAM TEAM

We first encountered C&W after meeting Charlotte from the Ashington Branch, who was just fabulous. We began our viewing journey with her and the new search began for our new home. We were so impressed and decided we wanted C&W to market our home. We had had, 2 not so great experiences with other estate agents in the Horsham Area. On first meeting Carl, from the C&W Horsham branch, we were cautious and fed up with estate agents, and that went after Carl strove to ensure transparency and honesty, and no false hopes from day one, which was a breath of fresh air. Kirsty and Rebecca were so patient with our frustrations, and Kirsty strives everyday now (as our home is Sold STC) to ensure that she is up to date on every aspect & detail of our house move, and always ensuring we are appraised of everything. Kirsty has the ability to calm a storm, in the world of house moving. She and all at the Horsham branch are a credit. We would recommend this team 11/10. Just amazing! Thankyou.

Gilly · 15 October 2024

★★★★★ 1/5

Trustpilot

Don't use this real agent as their…

Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.

Rajeev · 10 October 2024

★★★★★ 5/5

Google

The stress around buying and selling houses is all too well known and ours certainly took a while but having Kirsty's friendly, helpful and professional support was appreciated and we got to know others in the team along the way. Just happy to finally be in the house that we wanted and Cubitt's support along the way is much appreciated - thank you Kirsty, Vic, Carl, Lisa et al. All the best, Mike and Mary (and Freddie).

Mike · 22 November 2024