Cubitt & West Horsham reviews

★★★★★ 5/5

Google

My partner and I recently bought our first home through Cubitt & West. Evie and Rebecca were amazing from start to finish and made the whole process so easy. Thank you both so much for all your help!

Mimi · 12 September 2026

★★★★★ 5/5

Google

Myself and my partner are so impressed with the customer service at Cubitt& West Horsham. We have been looked after by Jodie whilst looking for our first letting and she has been amazing whilst we have been navigating this as it’s still so new to us. She has kept us informed every step of the way and has made it a stress-free experience. We are due to move in on Wednesday and would recommend Cubitt& West (particularly Jodie) to anyone who has struggled finding a suitable letting in this competitive market. Thank you so much Jodie!

Rose · 10 October 2025

★★★★★ 5/5

Google

When buying a house, we've dealt with most if not all the local agents and I can say without any doubt that Evie was easily the most proactive sales advisor to help us. Absolutely brilliant!

David · 19 September 2026

★★★★★ 1/5

Google

After finding the property to rent in Pulborough, we immediately came up against C&W's archaic system of having to "bid" for a rental... something soon to be outlawed I believe. We were keen on the property, so we naturally overpaid, but that was only the start of the horrendous experience, and perhaps the least depressing. During the tenancy there were a number of occasions where we reported maintenance issues to the C&W, notably concerns with the dated single glazed windows and their deteriorating frames, but nothing was done. The only time maintenance was actually carried out was a leak affecting their Pulborough branch downstairs. Then it came to the end of the tenancy, we had decided to purchase a house so it was time to leave and we supplied our 2 months notice. This is when the REAL issues started... Firstly, there was no effort from the agents to attempt to relist the property for a months time, even though we had repeatedly said we were comfortable leaving within a month. However, I know contractually we were obliged to pay the last two months rent so we can't complain too much here, but some pragmatism from C&W would have been appreciated. Secondly, we officially moved out of the property in May 2025 and you will see from this post it is now almost September. The reason for the delay in reviewing was that it took nearly 4 months to get our security deposit back following a TDS (Tenancy Deposit Scheme) adjudication. Of course, that is due to TDS's adjudication timelines but the fact that TDS were even required to assess this case was beyond belief. To be forthcoming, the property was a 70s/80s build flat/maisonette that had seen better days. It was in an acceptable condition when we moved in but tired, not professionally cleaned ('fair domestic standard') with visible wear and tear throughout. This was all recorded in the independent check-in report, along with an extensive array of photos detailing the imperfections. Most notable of these was the cheap, stained, lifting (and iron burnt) carpet that could have been there for 10/15 years+ by the looks of it. However, we were happy to move in as it was certainly habitable, just not perfect. On leaving the property in May an independent report was conducted detailing all of the imperfections and other minor wear and tear from a 1.5 year tenancy. To be candid, we did not have the property professionally cleaned which is atypical, though given the property was not professionally cleaned on arrival we stressed (and stated by TDA) that betterment of the property was not our reasonability, so we cleaned the property to a 'good domestic standard'. There was a special clause in the contract for professional cleaning, but this is in fact illegal under the Tenant Fees Act 2019. Overall, we weren't surprised by anything in the check-out report as we had left the property in a good condition so innocently expected we'd get our security deposit in a week or two... this was not the case. After weeks for having to hassle C&W (and them replying with some seriously incorrect rights of the delay to deposit return) the they relayed a schedule of damages drawn-up by the landlord accumulating to £1702. Naturally, we were instantly shocked by this as the claims ranged from replacing the carpet (and cleaning it!?!) to a small washing up bowl that was apparently missing (it wasn't). The majority claims were absurd minus some acceptable wear and tear to paint/walls + new bulbs which we could accept. Absurd mainly because you could see the same "damage" on the check-in report! It was so unprofessional and frankly embarrassing of C&W to give the landlord this platform to ultimately fail following the TDA review from which we got £1152 back. Unfortunately if you got this far in the review (well done!) I ran out of words to go into detail, but I would seriously avoid C&W where you can! We are just glad this ordeal is over, we've got our deposit, and we hopefully never have to engage with the C&W letting/property management team again.

Matthew · 17 September 2025

★★★★★ 5/5

Trustpilot

The team was super helpful and made the…

The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.

Milana · 27 September 2026

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 4/5

Trustpilot

Branch good, staff great!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

B · 28 April 2026

★★★★★ 5/5

Google

Lisa has been excellent and Summer too so helpful at a usual stressful time. It’s hard moving and ant help you get is precise

LESLEY · 3 October 2026

★★★★★ 5/5

Google

I spent weeks looking for a place to stay and all the agents seemed to just want to get me in and move on but but not Cubitt and West. The agent that I dealt with (Ethan Palmer) was nothing short of fantastic. He went over and above to help me et the place I was looking for and based on this I will definitely recommend them (especially Ethan) to anybody looking for a rental in Horsham area,

Duane · 18 July 2025

★★★★★ 1/5

Google

We were sent to Cubitt and West to complete our right to rent application as the branch we were renting from couldn’t complete it for us due to lack of staff. We were told to ask for a particular member of staff that had been notified of what needed to happen. We arrived to find that the member of staff we were meant to sit down with wasn’t in the branch, so another staff member helped us. Throughout the whole process we were being asked what needed to happen, what do this other branch need from us. We said we need to complete our right to rent and we obviously don’t know what that entails other than to bring our IDs. This colleague in my opinion could have been more professional and less frantic about the situation as they were obviously put out by having to help us. We travelled a hour to do this only to be told that it was completed incorrectly and will have to do it again. Incredibly frustrated that we wasted 2.30hrs of our time and petrol to have an estate again incorrectly do their job. Very disappointed.

Rebecca · 10 August 2026

★★★★★ 5/5

Google

Me and my partner were in the process of looking for a new rental and I had the pleasure of speaking with Annabelle Williams who handled everything from the beginning. Annabelle answered every question I had along the process and helped with a few worries I had during the reference checks. She was very forthcoming and honest about everything and handled everything in a very quick time. So far Cubitt & West have been great and I look forward to my future tenancy with them.

Ross · 10 August 2026

★★★★★ 4/5

Trustpilot

Passionate and informed

Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price

Mr · 4 October 2026

★★★★★ 5/5

Google

I'm posting this review to thank Summer, who works as a sales advisor at Cubit and West in Horsham. Summer is a fantastic sales advisor because of her enthusiasm and communication skills. Summer kept in regular touch via phone calls, emails and texts, telling me about new properties coming onto the market throughout the 8 weeks when I was searching for a property.

Louise · 10 November 2025

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Google

Carl Brinton and his team has been very helpful and patient all the way through the process of selling my house

Susan · 26 September 2026

★★★★★ 5/5

Trustpilot

Very professional very friend very…

Very professional very friend very knowledgeable Zoe made me feel very relaxed and at ease with the whole experience

Sam · 7 October 2026

★★★★★ 5/5

Google

Our experience with Cubitt & West Horsham has been nothing short of exemplary. The whole team has been consistently friendly and helpful, even when delivering bad news on properties. The process with them is streamlined and easy and they have been flexible to our unusual work schedules. Ethan in particular deserves special mention for his fantastic attitude and genuine care and attention to our situation.

Jack · 10 October 2025

★★★★★ 5/5

Google

Fantastic Service from Start to Finish I had an excellent experience with Cubitt & West Horsham Lettings, especially thanks to Ethan Palmer and Jodie. They were brilliant from the very first viewing right through to moving in. Ethan was professional, diligent, and made the whole process feel smooth and stress-free. Both he and Jodie were always approachable, answered any questions I had, and supported me every step of the way. They regularly checked in to make sure everything was on track and provided all the help I needed throughout. It really felt like they cared about making the experience as easy and positive as possible. I’m really grateful for their support and would highly recommend them to anyone looking to rent in the area. Thank you 😊 Best Wishes Ilona

Ilona · 24 April 2025

★★★★★ 5/5

Google

A big thank you thank Summer, who works as a sales advisor at Cubit and West in Horsham. Summer is a fantastic sales advisor her communication throughout the process has been outstanding and I couldn’t have asked for more help, regular phone calls, emails, texts and general updates have been a massive help. Thank you summer & the cubbit and west team!

Mac · 10 July 2026

★★★★★ 4/5

Trustpilot

Very nearly five stars

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Mike · 7 October 2026

★★★★★ 5/5

Google

We had our new tenancy handled by Annabelle Williams at this agency who was absolutely amazing at securing us our dream rental. We were constantly kept informed at the very first opportunity of any updates and everything was handled with such a warm and caring approach. In the times Annabelle was out of the office the other staff at the agency also were super helpful! Couldn't recommend the experience enough

James · 10 May 2026

★★★★★ 5/5

Trustpilot

Proactive and organised estate agents

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

Emma · 24 September 2026

★★★★★ 5/5

Google

Anabelle is an absolute pleasure to deal with - very flexible polite efficient and knowledgeable about the Horsham marketplace and has given me confidence in dealing with Cubbit and West moving forwards and indeed in recommending them to others - a real asset to your business.

Stuart · 10 February 2026

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026