Cubitt & West Horsham reviews

★★★★★ 5/5

Trustpilot

First Time Buyer

As a first time buyer I was quickly put at ease with the end-to-end process explained. Samara kept in regular contact with recommended properties and went out of her way to ensure our offers were considered by vendors. Thanks to her hard work we've now been accepted on a property and (hopefully) will soon be moving in!

A · 17 October 2021

★★★★★ 1/5

Trustpilot

Do not use Redhill branch

Poor communication from the letting manager and staff at the Redhill branch, before, during and definitely after tenancy. Manager makes appointments then doesn't show up. Very poor problem solving during tenancy, then when it's time for check out after termination of contract will find any reason to charge you £200. It's been said before in a few reviews. Blatantly accused me of losing keys to property then when challenged several times, they found them in their office exactly where I said they were dropped off and now just as others have said they'll find another issue with the property to the value of £200. Please for your own good do not use this branch in Redhill.

Howard · 21 February 2024

★★★★★ 5/5

Trustpilot

Estate Angels

Becky and Dan were an absolute dream to work with, they were efficient, fast and incredibly professional and worked with and supported us amazingly, highly recommend anyone to use these amazing estate agents, they're really setting the standard for how it should be everywhere.

Jack · 24 April 2023

★★★★★ 4/5

Trustpilot

We’ve been dealing with Katie Sheridan…

We’ve been dealing with Katie Sheridan now for a few years - as she has managed our property let - it can be a tricky job balancing the needs of both tenants and owners - in our experience Katie has managed this effortlessly - unlike some who we have used in the past in a different part of the country - Personal relationships and trust are important characteristics when deciding which agency to use - and so far we have made the right choice

Robin · 20 June 2025

★★★★★ 5/5

Trustpilot

I would just like to say a big thank…

I would just like to say a big thank you to Dan and Becky from the North End branch for being so helpful and professional in making our move go smoothly from start to finish your a credit I would highly recommend cubitt & west

Gary · 22 March 2023

★★★★★ 5/5

Trustpilot

Great service from Cubitt&West

Ciaran and the whole team were amazing.Aden was the one we mostly spoke to, we were very impressed. He went above and beyond keeping us informed throughout the whole process till our move in day.Will definitely recommend Cubitt&West again &again .Thank you

Francy · 20 June 2023

★★★★★ 5/5

Trustpilot

Great service and communication

Top rate service from the time I purchased the property to letting it out fully managed. Excellent communication, I hope to continue to do business with the team. Marcus was a delight to talk to and Becky never failed to get back to me and support me along the way. Highly recommend, thanks team 😊

Laura · 1 February 2022

★★★★★ 5/5

Trustpilot

Dale Morgan, Keeper's Green

Dale Morgan, helped us enormously when we first visited Keeper's Green.He was friendly, approachable, knowledgeable and thoroughly professional.We made an offer and he guided us through the process of what would happen both before acceptance and immediately afterwards. Everything is, thus far, absolutely on track. Dale is a wonderful asset to you.People skills are second to none.Gary & Karen Alliss

Gary · 26 February 2021

★★★★★ 5/5

Trustpilot

A wonderful first-time letting experience

Robin was helpful and professional throughout the process. Covid obviously raised some complications but he helped us work through all of them and guided us through the process, explaining every option and requirement thoroughly. He's also personable and respectful. Had a wonderful process letting our home for the first time with Robin, his team, especially Hannah, and Cubitt & West.

Saadia · 7 February 2021

★★★★★ 5/5

Trustpilot

Really enjoyed the services from mark…

Really enjoyed the services from mark with Cubitt&west . Mark is really attentive and gives positive vibes.

Gangadevi · 17 November 2025

★★★★★ 5/5

Google

My partner and I spoke with Dionne Wallace when we contacted Cubitt & West about purchasing our first property. Dionne was a pleasure to speak to and recommended a place that she thought would be suitable for our needs and budget, which I am pleased to say we were thrilled with and are moving forward in purchasing it. She kept in regular contact with us and helped to answer any of our queries, always with a friendly and honest approach.

Dani · 10 November 2022

★★★★★ 5/5

Google

I cannot thank Carl and the the team at Horsham branch enough! There are not enough words or space 😃 Thanks to their diligence, perseverance and professionalism and after a year of wrangling, they sold my house. They all kept me informed throughout the process and although the sales kept falling through they continued to show positivity and enthusiasm and we got the sale across the line. Thank you all for everything. An amazing job and I cannot recommend you highly enough!! 🌟🌟🌟🌟🌟

David · 10 November 2022

★★★★★ 5/5

Trustpilot

Fantastic

From the 1st phone call we ever had & right up to the last has been such a lovely experience buying our first home! A big special thank you to Oliver, Samuel, Richard, Jessica, Gill & Harry for always being so helpful & understanding. We will be very happy in our new home, thank you!

Molly · 20 December 2021

★★★★★ 5/5

Trustpilot

Renting out a flat

We used Cubitt & West to rent out our flat in Littlehampton, can honestly say we've had absolutely no issues with the whole process moving ahead very quickly, from finding a tenant to getting the tenancy agreement set up, it's been an incredibly smooth process. The majority of the correspondence and information was passed through Marcus Farrow who was able to answer all and any queries and we are very grateful for his quick replies to emails and how stress free the whole process was

Matthew · 2 February 2024

★★★★★ 5/5

Trustpilot

Charlotte from the Bognor Branch was so helpful

Charlotte from the Bognor Branch was so helpful and without her we would not have been able to purchase our new home she went out of her way to find every Avenue possible .So informative and communication was excellent .Such a lovely girl and because of her we put our property on the market with Cubitt and west .

Marlene · 18 March 2021

★★★★★ 5/5

Trustpilot

What an amazing group of people

What an amazing group of people. Julie has been a fantastic help during our move. Nothing has been too much, no phone call no many. A calm voice at all times. I would thoroughly recommend!

Emma · 24 November 2023

★★★★★ 5/5

Trustpilot

Paige was brilliant

Paige was brilliant and extremely helpful and being able to assist us in securing our property. All the staff were warm and very helpful. Good experience.

Lisa · 28 May 2024

★★★★★ 5/5

Trustpilot

"Excellent experience with Cubitt &…

"Excellent experience with Cubitt & West! Their lettings team especially Emily Jones and Becky Darby provided top-notch service, from finding the perfect property to seamless communication throughout the tenancy. Professional, friendly, and efficient - highly recommend!"

Nisha · 20 April 2025

★★★★★ 5/5

Trustpilot

Cubitt & West Crowley Branch

Thanks to Cubitt & West Crowley branch letting agents for their valuable service. Also, i would like to thank Aden Radojevic for his professionalism and customer care exhibited throughout the referencing and finalization of tenancy agreement.

Nizam · 24 October 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Cubitt & West

Amazing experience with Cubitt & West, many thanks to Daniel who has been been very responsive, quick on delivering the updates and everything needed for a smooth and easy process. Thank you to Marcus as well, very friendly and nice to talk to over the phone. Totally recommend this agency.

Ana-Maria · 29 July 2022

★★★★★ 5/5

Trustpilot

Cubitt & West, Southsea

I cannot praise Maddison & Claire at Cubitt & West highly enough. Despite the fact that our circumstances did not allow us to proceed beyond getting our house valued, Maddison and Claire were super helpful and professional. What shines through is their enthusiasm for what they do and we would definitely feel confident in using their services again.

Jo · 19 April 2021

★★★★★ 5/5

Trustpilot

We had a burst water main and although…

We had a burst water main and although we ended up without water for a week and risk of it being turned off again after a weekend of it being on and still leaking, Sadie at the management hub was and has continued to be really amazing. She was sympathetic, empathetic and everything she set out to do, in order to resolve the problem she did. She chased landlords, contractors and even provided me with information on who else to contact to get the matter resolved.5 star rating from me. She checks in and makes sure it's all still ok even months after the incident.

Customer · 16 January 2024

★★★★★ 5/5

Google

Me and my partner have just brought our first property together, we used Cubitt and west Horsham and it was a great decision to do so, we was in contact with Kirsty, who kept us informed and updated through the whole process, it was a very daunting thing to do as we’re both young, but all of the staff there helped us massively, we also used James as our mortgage adviser from Mortage matters, he was also great helping us along the road. Again thank you all for the massive support you gave us. Regards, Mr Lee.

UK · 14 January 2024

★★★★★ 5/5

Trustpilot

We have finally exchanged in what was a…

We have finally exchanged in what was a rather prolonged chain . My elderly mum was selling her property and moving for the first timeIn over 50 years. Julie was so helpful and understanding of the issues this brings with it . Really valued her support along the way. Very happy with the work she put in to make this happen

Sara · 13 March 2024