Cubitt & West Horsham reviews

★★★★★ 5/5

Trustpilot

Cubitt and West were brilliant the…

Cubitt and West were brilliant the whole way through. They are knowledgeable, friendly, helpful and supportive. I had the pleasure of working with the extremely professional Zoe and Michael in the early stages. Working with Julie (the sales progressor) once I had accepted an offer was a true godsend. She was professional, friendly and completely supportive and responsive the whole way through helping get my sale over the line. It was a complicated sale so I think it was impressive to get this through in the timeframe. Thank you so much!

Mrs · 17 November 2023

★★★★★ 5/5

Trustpilot

Great experience and service

Esme has been incredibly helpful during my property search. She is always professional, but also amiable, optimistic and enthusiastic when she calls to check on my progress, or offer suitable property matches. I am extremely grateful for all of her efforts. Thank you Esme!

LISA · 28 November 2022

★★★★★ 5/5

Trustpilot

The team at the Southsea branch have…

The team at the Southsea branch have been extremely professional. The initial viewing with Dan was arranged quickly and efficiently and Samara dealt with all the administration in a thorough way and kept us informed every step of the way.Thank you I have been really impressed.

Mel · 1 September 2022

★★★★★ 5/5

Google

Horsham branch and the team have been amazing. From the marketing and sale of our property through to the purchase of our new house. Carl the manager Rebecca and kirsty who dealt with the sale and purchase were always available to help with various issues that we had nothing was too much trouble. We always felt they kept us updated at every point. They helped make a very stressful process easier. We can’t thank them enough . We will be recommending them to everyone we know. Excellent helpful and professional at every step of the way. A great experience. Thankyou so much.

Karen · 10 November 2023

★★★★★ 5/5

Trustpilot

Ciaran I'm so very thankful for your…

Ciaran I'm so very thankful for your time.Ciaran was absolutely fantastic with us and sorting out our property. nothing was too much to ask, communication was excellent, very friendly and professional. Very happy with the care & service we received!I sincerely appreciate the assistance.Only i have to say about your repair cost is very hi price & also i'm still waiting for reply for my free management fees for 6 months since 27/10/2022.

Mahesh · 2 March 2023

★★★★★ 5/5

Trustpilot

Excellent professional service

Horsham branch and the team have been amazing. From the marketing and sale of our property through to the purchase of our new house. Carl the manager Rebecca and kirsty who dealt with the sale and purchase were always available to help with various issues that we had nothing was too much trouble. We always felt they kept us updated at every point. They helped make a very stressful process easier. We can’t thank them enough . We will be recommending them to everyone we know. Excellent helpful and professional at every step of the way. A great experience.Thankyou so much.

Karen · 6 November 2023

★★★★★ 5/5

Trustpilot

Great customer service

I really wanted to make a point of sharing the level of customer service that was provided by the two Toms. Tom Harlow and also Thomas. They have been nothing but helpful, supportive and informative. They have made the process easy, they call when they say they will and call back if they miss my call. Has been an absolute pleasure to deal with them. A1 customer service.

Samuel · 6 September 2025

★★★★★ 5/5

Google

Vic was personable and energised in helping us with the key handover, very switched on. Much appreciated, Vic.

Levi · 11 August 2024

★★★★★ 5/5

Trustpilot

Excellent service and communication…

Excellent service and communication throughout our sale. We are trade customers and use Cubitt and West for selling various developments of ours. Julie in Southsea and Zoey in North End were both great!

Alex · 11 October 2023

★★★★★ 5/5

Trustpilot

We had a unusual property to sell in…

We had a unusual property to sell in unusual times.Throughout the sale process the whole team which included Jasmine,Jess,Heidi,Karen,Ebba and Angela were very attentive, gave good advice and did all they could to support the sale. We appreciate their efforts collectively and individually and would recommend them gladly. Thank you all it was much appreciated.

Mr · 28 March 2021

★★★★★ 5/5

Trustpilot

Excellent all round service.

Samara was brilliant and got us over the asking price in our sale and helped us negotiate a price for our purchase. The photos were excellent and showed our house in the best possible light. The sale progression team were amazing and Julie made it all very simple.

Joe · 14 May 2022

★★★★★ 5/5

Trustpilot

Sales progression

Following on from a very fast sales agreement on our property, which we’ve already reviewed, we moved onto the contract stage. Even though our buyer’s mortgage has already been agreed in principle, the final agreement proved very difficult to secure, mostly due to really tricky market conditions. The whole process took longer than we had hoped, but Julie Bramble, our designated sales progressor, did an absolutely top job on keeping the whole process moving and on smoothing out the inevitable wrinkles. To be honest, this sale could quite easily have fallen through without Julie’s input. We’ve completed today and we couldn’t be happier with the service received from C&W.

Peter · 27 October 2023

★★★★★ 5/5

Trustpilot

Fantastic service

We recently rent a house through cubbit and west southsea and they were fantastic to work with , very helpful and caring, prompt to aid whenever necessary and quick to respond.Special thanks to Dan for always being patient and helping to make everything go swiftly!

Mariana · 18 September 2022

★★★★★ 5/5

Trustpilot

Amazing service and a pleasure to deal with

Leonie and colleagues at the Redhill Branch went above and beyond what I would have expected from them to help my mother move under very difficult circumstances. They were always there with a cheerful voice and a resolution to the many problems we had. I would whole heartedly recommend them. Marvellous job. Thank you

Nicola · 14 May 2021

★★★★★ 5/5

Trustpilot

Ciaran Street has been absolutely…

Ciaran Street has been absolutely amazing in sorting everything out for my move. I haven’t even moved in yet but am honestly so impressed with the level of service he has provided. Even when there was an issue with the meter in the new property Ciaran done everything possible to sort this out and his communication was fantastic. It is hard to find such incredible customer service and he is the best I have ever dealt with.

Adrian · 14 September 2022

★★★★★ 5/5

Trustpilot

Dan was prompt

Dan was prompt, polite and helpful throughout the process of my viewing and enquiries.

Connor · 3 October 2024

★★★★★ 5/5

Google

The experience we have had from selling our house with Cubitt & West in Horsham has been outstanding. Carl and his team have been so professional and attentive throughout the whole process and made selling our property seamless. I couldn't recommend Cubitt & West more if you are looking to sell your house. The years of experience and knowledge within their team is invaluable, and very reassuring through what could have been a stressful process.

Ali · 10 November 2022

★★★★★ 5/5

Trustpilot

Great experience of selling with Cubitt and West

I recently sold my house and chose Cubitt and West to market it. The sales team was brilliant in putting the plan together and market it. I recieved offer on the first open day itself that I accepted. Post offer process was where Heather followed up with all parties and progressed the sale. Heather kept me informed all the time as well. I am glad I didn't go with self help model of selling via website as there is a lot of chading and follow ups required post offer acceptence that was done by Cubitt and West team.

Preeti · 29 March 2022

★★★★★ 5/5

Trustpilot

A great professional and personal experience

Dan at Cubitt and west went above and beyond in helping me get tenants into a flat of mine in an incredibly tight timeframe.Regular updates and transparency made the whole process a lot easier, would highly recommend Dan for any services needed and will be in touch with Cubitt and West again for when I need another tenant.

Tom · 19 February 2024

★★★★★ 5/5

Google

This is my first time renting my property and I selected to go with Cubitt & West due to their approach, professionalism, communication and proactivity. Jon and Yasmin have done a great job so far with the process and I've been impressed with their service. I would definitely recommend.

Steve · 26 March 2025

★★★★★ 5/5

Trustpilot

First time buyers

Myself and my boyfriend are first time buyers and didn’t really know much about the process of buying a house . I can’t thank the girls enough, especially Amelia, Maddy and Louisa, who were always so friendly and caring when speaking to me . I never once felt like I was asking a silly question they always made me feel valued and relaxed. It was really nice to know they were routing for us as well. I would highly recommend them to anyone looking at buying or selling. I particularly really appreciated that they made me feel like a human and not just a number like I’ve experienced else where .Thanks so much for everythingBecky and Tom!

Becky · 15 March 2022

★★★★★ 5/5

Trustpilot

A great team involved on my house sale - 100% recommend!

Overall I found the whole process of my house sale with Cubitt and West a straight forward experience (thankfully) with great customer service from all people involved in the branch.I have to say, it was a very stressful process as I was also trying to purchase a new house to move on to, however none of the stress was as a result of anything from anyone at Cubitt and West and in fact they made it easier for me to understand the steps along the way of the process and tried their very best to chase up enquiries for me, to make things move faster.I cannot recommend the team enough (Julie Bramble, Mo Hussain and Zoey), all were very lovely people and very helpful and I would always consider using them again for a house sale (not that I am now planning to move again anytime soon!!) ;)

Emma · 25 September 2023

★★★★★ 5/5

Trustpilot

Heidi and the team at Cubitt and West…

Heidi and the team at Cubitt and West Ashington are amazing. The sale wasn’t easy with two buyers pulling out, however the team sold it within a week each time. Third time lucky and we finally sold. Thank you all so much for your hard work.

Nick · 12 June 2022

★★★★★ 1/5

Trustpilot

Awful experience, never again

I would leave less than 1 star if I could.I have rented over 10 properties from a variety of estate agents and I have never had a worse experience than Cubitt & West. When we moved in, the property had not been cleaned since we had a viewing, with 3 dead wasps in the bathroom, dust everywhere. A 'builders clean' had not been carried out.We emailed our property manager a few weeks after moving in and instantly got passed on to his assistant property manager, we never heard from him again.There was an ongoing issue with the bins and bin collection at the start of the tenancy, but Cubitt & West provided no support in contacting the council to address this.The inventory checklist included the wrong meter serial numbers, which lead to an ongoing issue with the energy provider (wasting multiple needless hours on the phone).We had severe issues with our neighbours due to noise and Cubitt & West were unresponsive and unhelpful on the matter, essentially saying they couldn't do anything to help us and it was out of their hands. We provided several evidenced claims that our neighbour was breaching her contract, but we were not able to speak directly with the landlord and Cubitt & West refused us this access. We believe they were not raising the issue properly with the landlord and didn't stress the severity of the matter with the landlord. They provided no advice on how we could address the issue effectively. We spoke to a specialist solicitor for advice who said Cubitt & West failed in their duties to provide us with relevant and helpful advice and he was shocked to hear how they had been reacting to our issues. It was only after we contacted our neighbours estate agents that anything was addressed.

Christian · 16 February 2022