Trusted Agent profile · Horsham
★★★★★
1,966 reviews across 2 platforms
Sterling Buildings, 2-3 Carfax, Horsham, RH12 1DR, RH12 1DR
Part of Cubitt and West, see every office.
Cubitt & West's office in Horsham, at Sterling Buildings, is rated 4.7 out of 5 across 1,966 reviews on two platforms, including 189 Google reviews rated 4.3.
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Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
TrustpilotHeidi and the team at Cubitt and West…
Heidi and the team at Cubitt and West Ashington are amazing. The sale wasn’t easy with two buyers pulling out, however the team sold it within a week each time. Third time lucky and we finally sold. Thank you all so much for your hard work.
Heidi prides herself on her customer service and I am delighted to hear that her experience was able to find you the perfect buyer.
1/5
TrustpilotAwful experience, never again
I would leave less than 1 star if I could.I have rented over 10 properties from a variety of estate agents and I have never had a worse experience than Cubitt & West. When we moved in, the property had not been cleaned since we had a viewing, with 3 dead wasps in the bathroom, dust everywhere. A 'builders clean' had not been carried out.We emailed our property manager a few weeks after moving in and instantly got passed on to his assistant property manager, we never heard from him again.There was an ongoing issue with the bins and bin collection at the start of the tenancy, but Cubitt & West provided no support in contacting the council to address this.The inventory checklist included the wrong meter serial numbers, which lead to an ongoing issue with the energy provider (wasting multiple needless hours on the phone).We had severe issues with our neighbours due to noise and Cubitt & West were unresponsive and unhelpful on the matter, essentially saying they couldn't do anything to help us and it was out of their hands. We provided several evidenced claims that our neighbour was breaching her contract, but we were not able to speak directly with the landlord and Cubitt & West refused us this access. We believe they were not raising the issue properly with the landlord and didn't stress the severity of the matter with the landlord. They provided no advice on how we could address the issue effectively. We spoke to a specialist solicitor for advice who said Cubitt & West failed in their duties to provide us with relevant and helpful advice and he was shocked to hear how they had been reacting to our issues. It was only after we contacted our neighbours estate agents that anything was addressed.
5/5
TrustpilotAshington Office
We have purchased a new home through Cubitt & West in Ashington and can highly recommend this branch.We dealt with Heidi who was very helpful, friendly and professional throughout the whole process.We were also kept up to date via email from the sales progressor allocated to our puchase.Very please with a great service.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
GoogleKirsty and the team were amazing! Wasn't the best time to be selling due to the rise in interest rates, but we got there in the end. Good communication from Kirsty and I found her really helpful and kind, which was welcomed due to my circumstances for having to sell. Would definitely recommend the whole team.
5/5
TrustpilotI would really recommend Julie Bramble…
I would really recommend Julie Bramble - she was dealing with the other end of our chain, however, was very helpful in keeping us updated with the progress throughout and always responding to me which is usually very rare. Thank you for taking the time to help us during a stressful period!
Good morning Leila,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotI would like to personally thank Mark…
I would like to personally thank Mark Pelley who helped progress our case for all his very hard work, dedication, professionalism and endless patience getting a tricky lease resolved. If it had not been for his calm resolve and help, this sale would not have gone through. I cannot thank him enough.
Good morning,Thank-you for your kind words about our Sales Progressor Mark - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
1/5
TrustpilotSwindlers. I used the Horley branch
I used the Horley branch. It was 8 months of hell. They set up my sale twice on a wing and a prayer, doomed to fail, causing unnecessary stress and financial loss, they withheld vital information from me until the point of no return on several occasions, breached all codes of practice, had no urgency to facilitate a smooth sale whatsoever, this was left to me. They have a very misleading set up. There is no redress for complaint because they refuse to take any responsibility. They do not belong to any proper governing body, only the Property Ombudsman which is a waste of time because they protect the agent, not the client. Don't go there, never again.
5/5
TrustpilotSuper efficient purchase with C&W
I recently bought a flat through Cubitt & West who made the process as efficient as possible. It can be a stressful time buying and selling but Karen, Angela and the team were always on hand and super quick with responses and chasing up solicitors. Excellent service and I would highly recommend.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotEfficient, helpful and friendly
All of the team in the Cranleigh office were efficient and hugely helpful - in particular Kerry-Ann. It also made an enormous difference having a designated Sale Coordinator in Lindy Cunningham, who was on top of the whole transaction from end to end and dealt with all solicitors and agents.
Dear SusieMany thanks for taking the time to leave a review for Kerry-Ann, Lindy and the team at the Cranleigh office. I was delighted to read about the excellent experience you had with them.Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possible and it really made the teams day when they read your kind comments. Kind regardsBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotQuick, Easy and Professional
This was by far one of the easiest tenancies I have had the pleasure of arranging for myself and my family. Everything went smoothly and was arranged super quick. Dan in particular was brilliant at keeping us informed every step of the way and we are very much looking forward to moving into our new home.
5/5
TrustpilotWoodingdean branch handled our sale…
Woodingdean branch handled our sale very well and we appreciated the fact that they kept us up to date each day, and chased when things were a bit slow. Thank you Sarah and Veronica.
Hi Cheryl,Thank you for leaving a review! It's fantastic to hear how positive your experience has been with our team. We'll pass your kind words along.Best wishes,Cubitt & West.
4/5
TrustpilotSuperb local knowledge
About 2 years ago we started looking in the Horsham area for a property, and visited Cubitt and West (Horsham Branch), we discussed our requirements with Carl Brinton (Senior Branch Manager) he stood out as giving us the necessary time to explain our requirements using his honest and experienced knowledge of the Horsham and surrounding areas.Our personal circumstances changed slightly and last week we met Carl again for an update as we are now looking for a property again, his guidance was again excellent and we would have no doubts in recommending Carl in his capacity as Cubitt and West Senior Branch Manager.
Hi Colin,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Carl, has been both two years ago and now. We're delighted that you chose to return to Cubitt & West to seek Carls guidance and thank you for the recommendation.Best wishes,Cubitt & West.
5/5
TrustpilotHolly was very professional and let our…
Holly was very professional and let our property very quickly.
Hello Sue,Thank you for your lovely review! We're delighted to hear that Holly's professionalism and efficiency made the process of letting your property a swift one. We always strive to provide a positively memorable experience for our clients. Best wishes, Cubitt & West
1/5
TrustpilotVery disappoined
We chose Cubit & West as they seemed more professional and from the very beginning we were told ' we will be with you every step of the way' They were not there very much at all, no callbacks no follow ups.Basially we were left to our own devices and talked to our buyer directly.The house sold in 2 days so it was almost like take our money and run, in fact the Estate Agent said he had already sold it before our open day??The vitual tour cost us £90 , well they actually they took it twice and were very rude when I asked for £90 to be refunded , we were told 'it takes 10 days' ! nice!So the open day did not happen and the vitual tour was a waste of mour money!We were not very happy all round, we have moved to the IOW and C&Ws partner Co. Pittis were just as bad if not worse, no communication, really bad service.The only saving grace was towards the end ( 5 months) Julie Bramble from C&W was the exception, she was absolutley wonderful and helped us get over the line and kept us updated that last month.Unfortunately we would never recommend or use Cubitt & West or Pittis again.
5/5
TrustpilotThank you
It was a difficult sale, the challenge being the seller's solicitor, the seller living abroad, and Royal Mail. Fortunately we managed to arrive at the end and Julie was very patient to chase for me. thank you
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotHelpful and friendly
My partner and i walked through the door and were greeted by Nicola. She has been helpful and really down to earth. Nicola managed to capture what we are looking for from chatting with us and showed us properties accordingly. She also recommended her mortgage advisor colleague, Wayne, who has given invaluable advice and support. Great company, would definitely recommend.
Good Morning,Thank you for your lovely review! We're glad to hear that Nicola was able to capture exactly what you were looking for and that Wayne provided invaluable advice. It's wonderful to know you had such a positive experience with us. We truly appreciate your recommendation.Best wishes, Cubitt & West
5/5
GoogleCarl and the team have been fantastic with the sale of our property, with a previous bad experience with another estate agents the Horsham Team have restored our trust. They have been open honest and communicated well. If we ever decide to move again in the future we would not hesitate to use there services again.
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt & West
5/5
TrustpilotExcellent service
Just had a great buying and selling experience with Cubitt and West. Maddison Oksuz was fantastic. Very flexible with her time and great with my young son. Would definitely recommend to others.
Hi Emma,Thank you for leaving a review! It's great to hear how positive your experience of buying and selling with our agents has been.Best wishes,Cubitt & West.
1/5
Trustpilotworst experience of my life
Avoid.Letting agent only interested in you until you sign up & then couldn't care less. Property was overpriced, inventory was deceptive, copied and pasted from another property, deposit calculation was incorrect by several hundred pounds, EPC was from another, different property, T&C's said you were not permitted to have a key meter installed, yet there was one, were told they'd redecorate throughout but only the Lounge had been done, we received bills incurred by previous tenants, C&W insisted they were ours, - for electricity but clearly couldn't have been because of the key meter, Gas boiler wasn't working properly & when an engineer eventually did come out, he condemned it despite there being a gas safety cert dated just before we moved in. No TV aerial, inventory said there was one, 5 yr old Fridge freezer belonged to Landlord & C&W said having it was optional, but when we asked the Landlord to take it away, he told us it had to stay & was part of the rent, so somebody not being truthful, so we had to sell our 1 year old one for buttons instead, we only took the place on the understanding that it was temporary because of work commitments but when we tried to end the tenancy early because we were basically fed up with them we were charged an extortionate 'Early termination fee' which is illegal now, tried explaining that but were told it was for re-advertising and admin costs, we accepted that but when it came time to move out C&W wouldn't provide references or return the deposit 'until the tenancy end date' so had all kinds of problems trying to initiate another tenancy in another part of the country altogether & had to repeatedly travel back & forwards 100s of miles at a time to facilitate 'viewings' by prospective new tenants because C&W wouldn't take custody of the keys after we'd moved out despite having paid the 'Early termination fee'. Ultimately it's up to You, if that's what you want, then go for it, just don't expect anything from them for your money.
5/5
TrustpilotC&W shirley(Wahida Khan)
We bought a House through C&W shirley branch and Wahida Khan was instrumental in our achieving this purchase. This particular property we had been after and only through her were we able to gain access to it.Wahida and her team have been very helpful and supportive throughout the purchase process.
Dear ZiaMany thanks for taking the time to leave a review of our Shirley office. It's great to read how helpful and supportive you have found Wahida to be throughout the purchase of your home. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotThe personal care and attention to our…
The personal care and attention to our wishes were exemplary, every effort was made make to what was a very daunting decision to sell our much loved home so much easier on our mental stress. After a great deal of consideration about what we had as a home we decided to withdrawal our home from sale, Maddison at Cubitt & West was very understanding and showed great empathy in our decision. I can honestly say that my wife and I received true customer care and understanding from Maddison and her colleague (her name escapes me, sorry)
Hi Charles,Thank you for leaving a review! It's brilliant to hear how positive your experience has been and how the team have made every effort to reassure you about your decision to sell your home and how supportive Maddison was when you decided to withdraw from the process.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent
Thank you Zoey and Julie for everything you have done. Absolutely amazing, always so helpful and great communication. Couldn't be happier with all their hard work.
Hi Alison,Thank you for leaving a review! It's great to hear how positive your experience with our agents, Julie and Zoey, has been and how helpful they were throughout.Best wishes,Cubitt & West.
5/5
TrustpilotMarcus Farrow has been a pleasure to…
Marcus Farrow has been a pleasure to deal with from start to finish. Professional service throughout and made a stressful experience pass by with ease in the end. I would highly recommend either letting out your property or finding one through him.
Good morning Matt,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Marcus- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotVery happy with the service!
Thomas Goodchild is very quick at responding to requests and issues. Always contactable and helpful.
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Tell us what you need and we'll put you in touch. Cubitt & West Horsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
