Linley & Simpson Horsforth reviews

★★★★★ 5/5

Google

Whole team were amazing from start to finish. Would definitely recommend either renting buying or selling your property through these guys. Completely transparant system, constantly in touch through each seamless process and couldn't help enough. Thank you Steve and Elle

Steve · 9 June 2015

★★★★★ 4/5

Google

Bought and sold a property with Linley Simpson at Horsforth Branch, all staff were extremely helpful, especially Sandra, Carley, Mark and Angela who made the whole experience as stress free as possible. A huge thank you. Sandra & Steve

Sandra · 8 June 2016

★★★★★ 5/5

Google

Matthew B. has been great so far. He's demonstrated a real understanding of what we're looking for, is super easy to communicate with and has provided many options for us to consider. There aren't many agents that I would recommend over Linley and Simpson for rental property in Leeds.

Jake · 7 June 2020

★★★★★ 5/5

Google

Rebecca and Kate supported my father in finding a suitable property to meet his requirements. They both went above and beyond to ensure my father could move into the property within a very short time frame and aided him through the administration process. This support was very welcome in what was a very stressful period for my father (and family).

Simon · 8 May 2023

★★★★★ 1/5

Google

Be VERY careful when you start a tenancy. Get as much proof as you can of the initial state of the property or they'll have their greedy mits on your whole deposit. They're currently trying to claim our deposit for damage by the previous tenants. I won't let them get away with it. Crooks.

Christopher · 8 October 2023

★★★★★ 5/5

Google

Extremely helpful and kind people in Linley & Simpson. It was very easy to rent a property with them, and I feel very confident and grateful for their efficiency, promptness and good disposition.

Wendy · 9 November 2022

★★★★★ 5/5

Google

Great viewing With Megan Larkin today. She helped us with any queries and was just a lovely person in general! Thankyou Megan!

Emily · 30 August 2023

★★★★★ 2/5

Google

On the surface appear to be very professional and engaged but was let down on more than one occasion by no-shows when it came to viewings and inspections. Regularly wasted my time after I had made arrangements to specifically fit in with them, who then responded with complete disinterested and never a sign of an apology. Fee charges seemed excessive for every renewal, change or variation to a contract. Hopefully English legislation will follow suit of Scotland and it will be more difficult for them to add on things like £60 renewal fees despite everything, including all tenants and duration, staying the same. It was hard work getting a deposit back, with them blaming the landlord, but seemingly not chasing it up with any urgency on our behalf. Any problem that couldn't be quickly resolved by a handyman was met with arrogance, defensiveness and disdain. The people they employ to fix physical issues were fantastic in the most part which is why this isn't a 1 star review. This review is from my time with L&S around 2 years ago. It was only when looking in to other estate agents more recently that I saw that I had not left a review at the time. Hopefully things have changed!

Christopher · 8 June 2019

★★★★★ 1/5

Google

I got home from work one evening to a letter from l&s saying they were due to do an inspection of the property, the next day. The office was closed so I rang them the next morning to say we did not want them to let themselves in. I was told she had already left with the keys and there w a nothing they could do. They gave us less than a days notice and let themselves in illegally. When we moved into the property the back garden was like a ploughed field and the so called shed had a collapsed roof and floor. I replaced the shed and spent 2 years turning the field into a lawn. When we left they insisted on getting a gardener to cut the grass, in November! Also a deep clean for the fridge and a carpet cleaner. I visited the new tenants when they moved in, grass not cut and carpets not cleaned. Really not good, won't ever use again. EDIT: l&s contacted me shortly after leaving this review an expressed that I should have raised these issues at the time. I did raise these issues and they were not dealt with by L&S. They claim that I agreed to the gardener being called in but as I remember I was not really given a choice, the same as the carpet cleaner and fridge deep clean. They did not comment on he work not being carried out. I agreed to edit this review to show that our checkout from that property was 4 years ago and possibly they have improved.

Andrew · 8 June 2019

★★★★★ 5/5

Google

I have had dealings with a number of Estate Agencies in the Leeds area both as a tenant in the past and now as a Landlord. As a tenant I was appalled at the treatment from some of my Landlords and worse still from the Estate Agents managing their properties, I can still feel the utter dread I felt when thinking about all the problems I had with them - until I found a property managed by Linley and Simpson who were the only Agency in my experience that I felt 'looked after me' as a tenant. Once I became a Landlord I had a 'sitting tenant' in the property I purchased so obviously I continued with the Estate Agents already in place managing it but this turned out to be a mistake as I found them to be very much like the Agencies I had dealt with when I was a tenant. I am now happy to say I have Linley & Simpson to manage my property, I remembered them from when I was a tenant and I chose them so I could enjoy that feeling of 'peace of mind' again They actually 'do' what they say they will do, they are professional yet friendly and always available for help and advice, they are human! You would think all Agents are the same and follow procedures but believe me they are not, most are 'slap happy' lazy and do only the minimum required, the endless phone calls, the waiting for any action, the worry all gets you down. I can honestly say that to work with Linley & Simpson is a relief and a pleasure after past experiences, I now know they by far outshine the rest, they will look after my property as well as looking after my tenant, there are no losers with Linley & Simpson.

Karen · 8 June 2019

★★★★★ 5/5

Google

When my parish priest asked me to arrange the letting of the old priest's house i was keen (as a chartered quantity surveyor myself) to ensure that we had an agent who would act professionally and efficiently. I was therefore delighted by the performance of Linley and Simpson from the initial meeting at the property through the whole letting process including the renewal of the lease after the first year. As the property had been empty for some years, some problems arose with the drainage in the early part of the tenancy and L&S arranged for the work to be carried out quickly and effectively by one of their contractors. They were also on the ball with the necessary gas, electric and other testing when it became due to satisfy the legislation. We were kept clearly informed of payments made by tenants and costs of work done in the monthly statements. The staff are all very friendly and always have time to discuss any matters you might wish to raise. When my son decided to go to work in China he left me with the job of letting out his flat and I had no hesitation in using Linley and Simpson for this as well. Again i have found their service to be excellent and would be happy to recommend them.

Richard · 8 June 2019

★★★★★ 5/5

Google

Great viewing With Megan Larkin today. She helped us with any queries and was just a lovely person in general! Thankyou Megan!

Emily · 25 August 2023

★★★★★ 5/5

Google

A welcome greeting very helpful and throughly explained everything to us Approachable and friendly qualities needed to do this role. Thankyou so much

Mary · 21 July 2023

★★★★★ 1/5

Google

We went to a viewing with my partner today and the property we were shown was clearly a different place from the one in the pictures on rightmove. For example bathroom was old and mouldy, where the one in the advert was new and shiny....

Patrycja · 7 June 2020

★★★★★ 5/5

Google

Megan L was very informative and helpful. She showed me around two properties today and was punctual and friendly. Thank you!

Ellie · 30 August 2023

★★★★★ 5/5

Google

Linley and Simpson really helped me in my property search I found Will, Bianca and Ben really helpful. They are always happy to help and the move in was made very easy with the property managers making it nice and easy. Would highly recommend!

Paul · 7 June 2020

★★★★★ 3/5

Google

They really need to work on their communication and organisation. Firstly, we were notified of a viewing (we are leaving our rented property) only 2 hours before it was due to happen. They then misinformed us that another viewing would be …

Eloise · 15 April 2024

★★★★★ 5/5

Google

Have been with Linley and Simpson for nearly 7 years. Isabelle has responded to my query recently very quickly and efficiently. Always helpful when answering the phone

Katy · 7 February 2023

★★★★★ 5/5

Google

Very good experience. Megan showed us around the property and was very friendly and helpful, answering all our queries.

Charlotte · 30 August 2023

★★★★★ 1/5

Google

Moved out of a linley and simpson house, and into a different linley and simpson home. When we moved out they did an inspection of my old property and were very picky going around the skirting boards egtting every bit of dust to try and take money off us. when we moved into the new linley and simpson house we expected it to be very clean as that is what they expected from our old address. and the new house was full of cobwebs and dust, and it didnt look like any one had been in, after trying to take our full deposit, they then expected us to move in to a house that looked like it hadnt been lived in for 10 years, very disappointed

Robert · 8 June 2016

★★★★★ 1/5

Google

Absolutely appalling customer service. Took a tenancy on an apartment which we absolutely loved. Was told on the day the tenancy started that it won't be ready for another 5 days and to come and collect the key then. 5 days later they contacted us to say the house isn't safe and they are not going to offer us anywhere temporary to live while they fix it...and that it was not a priority to fix the property. Was told it would take 6 weeks or more (to replace a boiler!!). Estate agent ignored many phone calls and emails from us. Didn't care about the fact we were left homeless. Was left without a house for 4 weeks while trying to find somewhere else that fitted what we needed. In the end had to take a house (with a different agent) that isn't very convenient as we could not go on not having anywhere to live any longer. Disgusting behaviour from an estate agent and appalling customer service.

Brittany · 8 June 2016

★★★★★ 5/5

Google

I have recently moved into a property and dealt with Linley and Simpson (Horsforth) as the letting agents. Within ten days of seeing the property I had moved. Communication was very clear and timely and the staff were excellent at keeping me informed during the application process. The application process was quick, doccumentation was detailed but clear and the staff were very helpful. Right up until the point of collecting the keys, the staff were incredible! I dealt mostly with Ross Knight who was easily contactable, professional and answered all of my questions (there were a a lot). Without Ross and the rest of the team I would not be as happy in my new house as I am now!

Alexandra · 8 June 2016

★★★★★ 1/5

Google

I used these guys when we first moved up to Leeds to rent a property in the city centre. They were most helpful when we were searching and eventually found a flat. This issue came when we gave our notice to move out - we were sent a letter detailing the process on cleaning the flat before we vacated, and followed it to the letter. We spend 2 hours cleaning it from top to bottom, however we found out after the inspection that we would have to pay for a deep clean and this would be deducted from our deposit. Part of the feedback was that "there were crumbs on the floor". Even after challenging, they refused to pay back the full deposit. Very poor after service once they have your money. Be careful and if you decide to go with them, make sure you take photos after you've cleaned the property. I will certainly not be using them again when we purchase our rent our next property.

James · 8 June 2016

★★★★★ 5/5

Google

Very helpful and pleasant staff, who answered all queries for us straight away. Nice to have the personal touch when asking questions and getting the answers we needed. Thanks Lea. 5 stars.

Beverley · 9 June 2015