Readings Property Services Elm Park Sales reviews in Hornchurch

★★★★★ 1/5

Google

Honestly just like other reviews here if I could give minus 5 stars I would. I thought I would give Readings estate agents the benefit of the doubt despite their bad reviews but boy was I wrong. As a buyer you will come to learn that they are very rude and pretty incompetent. My mortgage broker, our surveyor, even other estate agents have experienced their impoliteness and all seem to know about their bad reputation. We were in the process of buying with them and got a home buyers report done which came back with major safety risks plus the property was valued less than offered, - apparently to them electrical standards, gas, and everything you could think of is 'minor'. Given that they weren't going to offer any reduction whilst threatening to put the property back on the market several times by voicemail- we told them we weren't pulling out and wanted to get a builder/electrician in to understand the cost of fixtures. They didn't reply to me, put the property on the market the next day and have now sold it to someone else without telling us. You will notice they put properties on the market, without any floorplans, EPCs, it really is just about getting the most commission and doing a half arsed job with them. Our solicitors had completed everything on our side yet 3 months down the line nothing was completed by their side but the moment we mentioned our report to them they were calling me all throughout the working day threatening to put our property back on the market if they didn't hear from me in 2 hours. Apologies for the lengthy review - I could actually go on! I'm not even one to give a bad review but they really are liars and all I want to do is give a pre warning to anyone dealing with them. I just wish I could warn the people buying the property we were going for.NegativeResponsiveness, Quality, Professionalism, Value

Tahmine · 24 August 2021

★★★★★ 5/5

Google

Chithra Kuriakose/ Bastin kuriakose Thank you all so much for helping me with my new home.I have recently purchased property through Readings Estate Agent, the staff were extremely helpful and professional, shown great curtesy. Terry( Female staff)was absolutely amazing. She was very honest and professional  throughout .  she always been very kind and  understood the pressures when I explained to her about our experience we had with other easte agency. I had been liaising with Terry for few months .  Terry's   communications was very good and prompt replies always. Overall received fantastic service, will definitely recommend others to approach readings for sale or purchase. Readings Property Services are extremely approachable and friendly. I’ve dealt with a lot of estate agents in the past and honestly can say they are miles apart in terms of customer services. Thank you so much for being part of such a special and unforgettable experience in my life. Your experience was invaluable. Terry - you’re an amazing lady. Thank you  for the whole team ,you  all been amazing throughout my experience as a first time . The communications was very good and prompt replies always. THANK YOU ALL!!!! KEEP SAFE ):PositiveResponsiveness, Quality, Professionalism, Value

Chithra · 24 August 2021

★★★★★ 5/5

Google

The staff of readings they are very helpful especially Liz. Luckily I find this agency to help me as first buyer Many thanks To Readings (Liz)

Benard · 7 June 2022

★★★★★ 5/5

Google

Liz has been amazing from start to end for our property purchase. Thank you very much for the prompt updates throughout. Amy and Park

Park · 11 August 2022

★★★★★ 5/5

Trustpilot

Chithra Kuriakose/ Bastin kuriakose

Chithra Kuriakose/ Bastin kuriakose Thank you all so much for helping me with my new home.I have recently purchased property through Readings Estate Agent, the staff were extremely helpful and professional, shown great curtesy. Terry( Female staff)was absolutely amazing. She was very honest and professional  throughout .  she always been very kind and  understood the pressures when I explained to her about our experience we had with other easte agency. I had been liaising with Terry for few months .  Terry's   communications was very good and prompt replies always. Overall received fantastic service, will definitely recommend others to approach readings for sale or purchase. Readings Property Services are extremely approachable and friendly. I’ve dealt with a lot of estate agents in the past and honestly can say they are miles apart in terms of customer services. Thank you so much for being part of such a special and unforgettable experience in my life. Your experience was invaluable. Terry - you’re an amazing lady. Thank you  for the whole team ,you  all been amazing throughout my experience as a first time . The communications was very good and prompt replies always.             THANK YOU ALL!!!!                KEEP SAFE ):

Chithra · 23 March 2021

★★★★★ 5/5

Trustpilot

Great estate agent in Elm Park

Liz and the Readings team were excellent throughout our house sale. They were quick to line up many prospective buyers and to respond to our questions. Liz communicated very clearly with our buyers to make sure everything was clear through the process.

Barry · 14 August 2024

★★★★★ 5/5

Google

Used Readings for my recent house purchase. Excellent service. It was a pleasure to work with Liz. She was really helpful throughout the whole process. Great communication; she was always available when needed, very quick responses at any time of day. All in all it was a great experience and I can tell you that they are very good !

Jay1981 · 25 July 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

I strongly urge anyone to check their google reviews which shows Readings agents true colours and not here. I have them the benefit of the doubt but learnt the hard way. As a buyer you will come to learn that readings are very rude and pretty incompetent. My mortgage broker, our surveyor, even other estate agents have experienced their impoliteness and all seem to know about their bad reputation. We were in the process of buying with them and got a home buyers report done which came back with major safety risks plus the property was valued less than offered, - apparently to them electrical standards, gas, and everything you could think of is 'minor'. Given that they weren't going to offer any reduction whilst threatening to put the property back on the market several times by voicemail- we told them we weren't pulling out and wanted to get a builder/electrician in to understand the cost of fixtures. They didn't reply to me, put the property on the market the next day and have now sold it to someone else without telling us. You will notice they put properties on the market, without any floorplans, EPCs, it really is just about getting the most commission and doing the bare minimum with them. Our solicitors had completed everything on our side yet 3 months down the line nothing was completed by their side but the moment we mentioned our report to them they were calling me all throughout the working day threatening to put our property back on the market if they didn't hear from me within 2 hours. Apologies for the lengthy review - I could actually go on! I'm not even one to give a bad review but they really are liars and all I want to do is give a pre warning to anyone dealing with them. I just wish I could warn the people buying the property we were going for.

Tah · 30 November 2020

★★★★★ 5/5

Google

Fantastic and so very helpful Estate Agents in a wonderful corner of East London. Thank you For all of your help.PositiveProfessionalism

Matt · 24 August 2022

★★★★★ 5/5

Google

we are very happy with this agency; they do a good job and very helpful and fast to response . …

T · 15 May 2025

★★★★★ 1/5

Google

What a shambles of a letting agency. Where do I start. Firstly it took me 16 attempts on the phone to reach someone. When I did get through they didn't have any information on the property so they said they would ring back, never did. The next day I rang back again after unsuccessfully trying to get a viewing. Wanted to put a deposit down on the property but couldn't get through. When I did get through the guy said he would ring back up, never did. So I rang a couple of hours later again he said he would get straight onto it. rand back an hour later saying the property has just gone. Absolute balls up and incredibly angry at the service. It was like trying to get blood out of a stone.

Courtney · 7 June 2020

★★★★★ 1/5

Google

Very poor. Wildly fluctuating sales price given to get the business, no EPC obtained for listing, zero contact regarding sales progress, no evident effort to market property other than sticking it on Rightmove. Just very shoddy customer service. I believe there are many good, competent agents out there, I just wanted to support a local business, but in the case of Readings, it’s evident why they’ll always be a back street, second rate operator in the market.NegativeQuality, Professionalism

Jo-Ann · 24 August 2020

★★★★★ 5/5

Google

Great customer service and prompt responses to my questions & helping with my recent license application 4 rented property - thanks Mark Kleister !!!PositiveResponsiveness, Professionalism

Sue · 24 August 2021

★★★★★ 5/5

Trustpilot

We changed Estate Agents after trying…

We changed Estate Agents after trying to sell our house for 8 months with not one offer. The Reading's Team took us on and had the house sold within a month. They kept us in the loop throughout the whole process and any delays we were informed about. They were cheerful, friendly and efficient and made the selling of our house almost stress-free. They were also able to recommend an excellent solicitor and removal firm. They are a committed family team and we would have no hesitation in recommending them for your house buying or selling

Petina · 18 March 2019

★★★★★ 5/5

Trustpilot

Readings were amazing during our…

Readings were amazing during our property transaction, given we completed just after lockdown, they were knowledgeable and pushed our purchase along! Huge thanks to Liz and Lee!

Kelly · 13 November 2020

★★★★★ 1/5

Google

Worst property service i’ve Had to deal with in my life ... I just rented one of thier properties in Dagenham and it’s been hell literally... first of all the property was in a very bad distasteful condition and they couldn’t even get any workers in there , mind you they had a whole month before my move in date ... I have complained about my boiler, oven and fridge not working and it been 3 week still they can’t seem to find someone to come round to sort it. Thier customer service is extremely appalling.I won’t even recommend them to my worst enemy.. smh

Yaa · 8 June 2018

★★★★★ 5/5

Trustpilot

One always wonders about Estate Agents

One always wonders about Estate Agents, but I have to say the service we were given by Terri in particular and the team around her was excellent. We found that there is a very friendly approach and they are honest when things get a little difficult a rare ingredient these days. Communication is always very important and when there was further information available you could be sure that you would get a call to let you know. So thanks so much for selling our house and all the hard work that went with this.Paul & Cheryl

Paul · 8 May 2018

★★★★★ 5/5

Trustpilot

Thank you very much for finding our…

Thank you very much for finding our home and for the great support all the way through until we got our keys for the house. You have the loveliest team once again thank you!

Denisa · 8 August 2024

★★★★★ 5/5

Google

An absolutely brilliant and hands on estate agency. All of the staff we dealt with were very professional in all aspects when we sold our house through them last year. They will go above and beyond for their clients. I'd definitely recommend and have recommended Readings to people I know who either wanted to sell or put their property on let.

Deepa · 11 August 2022

★★★★★ 5/5

Google

Reading property services have helped us from start to finish in selling our home thank you I would recommend them to any one who wants to sell there home thank you Readings

Donna · 16 August 2024

★★★★★ 5/5

Trustpilot

Liz did a great job

Liz did a great job, supporting me when I was on meltdown. She chased countrywide everyday as they were dragging the sale which took an amazing 24 weeks . I would never accept an offer again from a buyer who were using countrywide.

Wendy · 6 November 2018

★★★★★ 1/5

Google

Awful experience, rented a place through them in East london. 250 GBP were deducted out of my deposit, no explanation or reasons given whatsoever. On top of that new tenant or someone in control of the post to that house impersonated me,took control of my bank account and took out credit cards in my name. They were singularly unhelpful in helping me deal with the situation.

Abhi · 7 June 2020

★★★★★ 5/5

Trustpilot

I found a property through this…

I found a property through this service, and we managed to finish the paperwork and entire process within 6 weeks. The property was clean, in good condition and I received excellent service.

Safiullah · 8 April 2024

★★★★★ 5/5

Trustpilot

They were brilliant from start to …

They were brilliant from start to finish .They were constantly updating us and working hard to get everything moving as smoothly as possible .I would totally recommend Readings to anyone a very trustworthy and friendly team .

Nicki · 5 December 2017