Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
GoogleWe had the pleasure of Reece Woodhall as our agent, after a few hicups from our previous landlord Reece was brilliant at getting the issue resolved and enabling us to move into a beautiful house. I would highly recomend this agency to anyone wishing a professional service.
1/5
TrustpilotBe afraid, very afraid..........
I unfortunatly chose Balgores as my managing agent. So many issues, nothing ever compleated professionally. The two "ultra ideal" tenants moved five people in on day one (no checks) The tenants gurantor was again not checked, later found to be dutch national, no chance of ever getting anything off him since brexit. Landlord rent/legal protection insurance not taken out despite taking the fee for three years. When we came to claim, the company had not been paid. Balgores response was to cancel our management contract!!!! We had to use bailiffs to get tenents out - cost a fortune in lost rent etc. Even getting the ideal tenents deposite back was a fiasco. We then took Balgores to court, they settled out of court so as no CCJ would appear against them. This company is incompetant at a level that cannot be described, I have email addesses of 20+ different staff, staff turnover is a good indicator of a useless company. Unsurprisingly any problem was always due to someone who had left. I ended up actually feeling sorry for the staff, the way you feel pity for alcoholics/drug addict and homeless people - lives out of control - people who need help to sort out the mess they cannot even comprehend. If your a landlord - join NRLA - saved my life.
5/5
TrustpilotThank you Peter for your assistance…
Thank you Peter for your assistance throughout the loan process. It was a great job, and almost a miracle :) I can truly recommend you to anyone who needs a mortgage. Thank you!
5/5
TrustpilotI have purchased my first property…
I have purchased my first property through Balgores which was a smooth process with a helpful and proactive service. Thank you to Donna Hickey for being on hand and Chris West for being so attentive. Highly rate Balgores and their service
5/5
TrustpilotI successfully became a first time home…
I successfully became a first time home owner with the help from Peter Walker and Claire. You gave me a great service, supported with all my questions and was just a text or phone call away, 7 days a week. This made the process seamless and stress free. Thank you so much for going the extra mile! I recommend Balgores property, specifically Peter! P.S - He gives you 3 beautiful rules you need to start your new home!
5/5
GoogleAjay very helpful and very nice!
Good morning, We truly appreciate your positive feedback! … More
5/5
GoogleChris - always professional and knowledgable
Good afternoon, Thanks for leaving us positive feedback. We're delighted to hear that Chris was always professional and knowledgeable. We really appreciate you recommending our … More
5/5
GoogleMy experience was excellent. Mark was replying to my emails literally in seconds even during the weekend. He was very helpful with all my queries, everything was sorted very quickly.
5/5
GoogleNikola specifically made my experience with Balgores Hornchurch Estate agents worthwhile. The responsiveness and customer service is top notch. Well done to the great team, and thank you Nikola👍 …
5/5
TrustpilotGreat service
I recently both a property through Balgores and A am very pleased with the services And with the attitude and professionalism what they have with they clients Especially Victor that its been advertising is and helping to find the new property
5/5
TrustpilotCouldn’t ask for a better service
James of Balgores Hornchurch has been amazing through our search for the perfect property. Professional, punctual and helpful, as well as friendly and energetic! Made himself available for advice above and beyond what is expected of any estate agent. Couldn't ask for a better service.
5/5
TrustpilotHighly recommend Christian…
I can’t recommend Chris Wilkinson enough. Having never used a broker before I didn’t know what to expect but he couldn’t of been more helpful. In fact we got our mortgage approved within 24 hours, amazing. We would highly recommend Christian!
5/5
TrustpilotVery professional and very…
Very professional and very efficient.Would thoroughly recommend them.On market to completion in six weeks.That is the way it should be.
Hi Michael,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
1/5
TrustpilotDONT WASTE YOUR TIME they missed out on big commission! Disgusting customer service
Arrogant company with disgusting customer service!!! they have no idea how to sell a property when they judge on who can actually see it!. We had a big deposit and was able to pay the property price but as we didn’t go with their in-house mortgage advisor they had told us we could not see the property, and didn’t want to WASTE their vendors time! After saying that we reluctantly decided have a chat with him to ease their concerns about us WASTING THEIR TIME. He arranged to call us at 4…. That did not happen He called us at 5.45 to be told that he was “busy with paperwork” (no sorry) but he could go through it now.. we have 2 kids and was in the middle of dinner. So we said we haven’t got time to go through it all right at that second so we just asked again if it was possible to view the property this weekend before we potentially miss out with someone else making an offer…. Again we was told that they didn’t want to waste their time… so we said THATS FINE. We are CLEARLY wasting our time with this companyThey missed out on commission as we are pretty much ready to buy with a large cash deposit and no chain. Well done to balgores staff I’m sure you manager is proud of you. (Which I’m sure he actually is…as ive read SO many bad reviews of this company on trust pilot!) DONT WASTE YOUR TIME!
1/5
TrustpilotAwful
Awful, we wanted to view a property and was told by Sean we had to have an agreement in principle in place or they would have to validate my earnings to satisfy their vendor. Never heard such absolute rubbish. It’s clearly a hard sell to get you to use their mortgage advisors. Disgusting service and I was spoken to like i was stupid and didn’t understand how mortgages work (despite having had multiple mortgages and owned properties for over 20 years) and a large cash deposit.
5/5
GoogleGreat experience with Balgores, couldn’t recommend them enough! Danielle and team were exceptional throughout.
5/5
TrustpilotEmily done a fantastic job for our…
Emily done a fantastic job for our house hunt. She was incredibly helpful. Was able to find what we wanted with her help. The way she helped us it was amazing. Fantastic service she provided to us. A big thank you to Emily and her team.Shafia Chowdhury
5/5
TrustpilotHelpful service
I have had a really tough time searching for my perfect property in a reasonable budget. When I contacted Balgores the agent Curtis was very knowledgeable of the market and helped me find my dream home. I would recommend Curtis to anyone searching for a new home.
5/5
TrustpilotWhat a great service
What a great service Peter and Clair made it all so easy for us they are so helpful and reassuring and got me a great deal I will definitely use then again
5/5
GoogleMark and the team were extremely professional and hard working in finding us a tenant which matched our requirements. We were very happy with the level of service and communication the team gave us throughout the process, especially in a pandemic.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWas shown around our new property by Connor from Balgores. He was very professional in working with us and did everything possible his end to make sure our move was as easy as possible. Would thoroughly recommend.
5/5
GoogleHelpful, professional, available, friendly, approachable and knowledgeable advice from the whole team. As first time buyers, Harry walked us through the process, keeping us informed at every stage and remaining patient, despite delays from …
5/5
TrustpilotExcellent experience!
Excellent experience! Was looked after all the way from getting the house valued, putting it on the market, arranging viewings and then the sale going through. Curtis Johnson kept in contact and answered all my queries quickly and efficiently. Have already recommended to a few people!
5/5
TrustpilotReally good experience with balgores
Really good experience with balgores. Can't recommend them higher. Christian was great and communicated very well through my remortgage. Also brandon who reviewed my protection was thorough and helpful.
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Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published.
Send Balgores a message.
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
