Trusted Agent profile · Hornchurch
Verified
★★★★★
1,259 reviews across 2 platforms
1 North Street, Hornchurch, RM11 1RL
Part of Balgores, see every office.
Balgores's office in Hornchurch, at 1 North Street, is rated 4.6 out of 5 across 1,259 reviews on two platforms, including 510 Google reviews rated 4.6.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotReally good experience with balgores
Really good experience with balgores. Can't recommend them higher. Christian was great and communicated very well through my remortgage. Also brandon who reviewed my protection was thorough and helpful.
5/5
TrustpilotDonna Hickey is AMAZING
Donna Hickey is AMAZINGIn all honesty without Donna’s help with our sale and purchase we would never have progressed at the speed we did. She is an asset to the company and I cannot speak highly enough of her.
5/5
TrustpilotVery helpful
Very helpful, very efficient. Gavin & Ryan went above and beyond to ensure the sale of my property.
Hi Ian,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass along your praises to Gavin & Ryan! Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotI would recommend this company to everyone.
I would recommend this company to anyone looking for a property, I gave the agent a criteria of what I wanted in my first home and they gave us everything we could of asked for. Very professional helpful and understanding If I ever needed to sell or buy a new home I would use them again and recommend them to my friends and family. Brilliant service.
Hi Melda,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotAbsolutely amazing service from Peter…
Absolutely amazing service from Peter and Claire, as a first time buyer they have both made the whole process run smoothly going above and beyond what was expected of them, with Peter replying to calls and emails out of his usual working hours and over the weekends always giving peace of mind when needed. Thank you both so much for everything, I don't think I could have done it without you. Michael.
5/5
GoogleKoy was absolutely amazing, thank you so much for the service provided!
5/5
TrustpilotI would like to thank Peter and Claire…
I would like to thank Peter and Claire for all their efforts in helping me to get a mortgage on my first buy to let property all went smoothly as possible
5/5
GoogleI was looking for a place to rent ASAP, Mark was very helpful and very much responsive and efficient from showing a place, replying to all my queries with utmost professionalism. Within a week, All my paper work was done and I moved in. I …
5/5
TrustpilotPeter walker and Claire Dartnell are The very best at what they do....…
Peter walker and Claire Dartnell are the most patient understanding friendly people they made the process so much easier and dealt with any random questions we had night or day as we are 1st time mortgage people.Nothing was ever too much trouble and as Daniel dawes was our 1st advisor from balgores it would seem you have a fantastic group of advisors that take their jobs very seriously and are extraordinary at what they do.Couldn't have asked to be put in touch with a better mortgage company from day 1. Very happy customers.
5/5
TrustpilotWe could not be more thankful
Me and my partner could not be more greatful to Peter and Claire as they have gone above and beyond for us and they have always made sure we understood everything as it has happened and got us into our very first property and even helped us save money where we could aswell. They have been an amazing team and would highly recommend them to anyone buying a property
5/5
GoogleBilly and the team have done fantastic job. Offer full support and chaise the process for a complation. The team is always available to answer the questions and liaise between seller and buyer to lead the purchase process to the success. One more time big thank you!
5/5
TrustpilotBalogres Hornchurch& Mark.
Balogres Hornchurch& Mark.Mark is so professional andvery helpful man, he help me to rent my property and always answer my queries from what app instantly.Great thanks Mark, you are superstar.
4/5
TrustpilotWe recently got a chance to let a house…
We recently got a chance to let a house through Balgores and Koy was the one who helped us through, he is a great professional guy with amazing work ethics.
5/5
TrustpilotLiterally the best.....
What can we say, the whole team from start to finish. From Richard, Abbie & Chris and then Donna our sales Progressor. Each and everyone has been attentive, understanding and even took time to congratulate us on exchanging contracts. A special mention also goes to Peter Walker backed up by Claire, He has been superb with his advice, his personality and at times a rock when we had wobbles during the economic uncertainties. I can't recommend the team and organisation highly enough. Thanks again guys.
5/5
GoogleLovely professional team , especially Mark , who was really helpful
5/5
TrustpilotAt a time when things can be…
At a time when things can be overwhelming with the journey of selling a property, to know you have trusted advisers and a support team working through things every step of the way with you is where the investment of having an agent really pays off. Balgores Hornchurch have been helpful, transparent in communication and professional throughout when selling our home. From Dwain and his skilful, knowledgable negotiating of the sale, to Viktor supporting and following up keeping us promptly informed. Special mention for Donna Hickey, an invaluable asset to the team keeping us up to date throughout, making us feel as though our questions and concerns mattered and dealing with every twist and turn calmly on our behalf and giving us comfort in knowing she is striving always to achieve the best possible outcome no matter what, rreally giving us peace of mind from beginning to completion. Thank you to all, highly recommended.
4/5
TrustpilotGemma and Mackensie were friendly and…
Gemma and Mackensie were friendly and very helpful. Everything was done fairly quickly and professionally. Only if the rest of the process was as easy! Marc was very helpful with the viewings etc too.
5/5
GoogleJust wanted to say a huge thank you to Donna. Even though we didn’t sell through Balgores, Donna supported me with the sale of my house throughout. If it wasn’t for Donna I’m sure we wouldn’t have moved in the time frame. Can’t thank Donna enough!
1/5
TrustpilotAvoiding release of deposit
I don’t often leave reviews but feel this is necessary. After having such a lovely experience with a different agent (that has continued even after moving in) it shows the lack of care you get with Balgores who forget you exist once they have the commission from letting the property. You can also expect a fight for a return of deposit at the end of tenancy from Balgores as it’s been over a month since I moved out and I am still waiting. You get ‘cut off’ during transfer on the phone and emails go unanswered. Unprofessional, money grabbers.
1/5
TrustpilotAvoid them !!
They never answer to the phone and only requires you to complete a form. I personally think this is wrong because not all the necessary Information are available . As for example I have to enquire about the pets if accepted by the property and I have to complete a form . Plus never heard back so I stop completing them and avoingin any advert posted by them as they are useless!
4/5
TrustpilotProfessional Service
Good service and pleased with the proactive approach from the team, particularly Donna who helped drive the exchange for the chain. Professional company. Jack and Rose Massey
5/5
TrustpilotWe would like to say a massive thankyou…
We would like to say a massive thankyou to the team at the Hornchurch branchDeepuk,Donna,VictorWe have been kept up to date throughout the house move from start to finish,the team always kept in touch on regular catch ups with usDonna has been working very hard to get this move through in time,and done it! She is so friendly and kept us in the picture at all timesThankyou to Victor at the beginning of our sale,again keeping us up to date and always getting back to us in good timeDeepuk is extremely helpful,efficient and such a lovely person.Nothing was too much to ask,and was always eager to help us. He provided a very professional service .His staff go out of their way,and all seem very happy working thereI would highly recommend using Balgores Hornchurch
5/5
TrustpilotBest Estate Agents in Hornchurch!!
The all round service by the Hornchurch branch was stellar! Their approach to the whole process from listing to completion was fantastic. It was great to do repeated business with Billy and the team. Best Estate Agent. Would definitely recommend them 100%!!!
5/5
TrustpilotA massive thank you
I just want to start by saying a massive thank you to both Peter and Claire, without them we would not be purchasing our first home.Peter stuck with us since the beginning, replying to my texts at all times even when it was late at night when I had a question, arranging zoom calls and explaining the whole process to us in simple terms. I think we are all as relieved as each other to finally get this over the line 😊Claire’s communication skills were excellent, always replying to emails and chasing on our behalf without us needing to send any reminders she was always one step ahead, she does a lot of work behind the scenes to get all documents sorted and to help the process run smoothly! Claire goes above and beyond! We will defo be back with our next house move (no time soon) and hope you will both still be here to help us again 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balgores Hornchurch is among the ESTAS 2026 winners.
Source: The ESTAS 2026 winners, as published.
Send Balgores a message.
Yes. Balgores won Best in Postcode (RM11) at the ESTAS 2026 awards.
